Red Rhino holds their employees to the highest standards I've ever seen in a company. To say I'm…read moreimpressed is a strong understatement. Over the past several years I've consistently worked with people and companies who severely lack attention to detail, fail to communicate properly and almost always fall short of expectations. My faith in company professionalism was tarnished - until now. We hired Red Rhino to detect a leak in our high end pool built by a luxury pool builder in the area. The leak was suspected due to the need for high chemical use and a more than double water bill. From the first phone call to the final follow-up call, Red Rhino far exceeded my expectations. Because of the complicated jet system in our spa, the leak took many visits to detect. Several hours were spent and several different men worked on it tirelessly, even into the evening hours regardless of the cold temperature. They always kept the screen door closed as I asked so our small dog wouldn't escape. Our dog loves to put the ball and in the pool and have humans fetch it out. Each man working on our spa would even get the ball for her! In a situation like this, with multiple different people I would absolutely have expected a break down in communication where someone would end up leaving the door open or not know where the person before them left off or something else to go wrong. Their communication and attention to detail is second to none. They have an app they use to track EVERY detail of each visit. One of them even showed me their side of the app where they can see notes left by each person. They continuously documented details such as "be sure to leave the screen door closed for the dog" and even mentioned her name and behavior. Each and every person who worked on this job was 1000% professional, very personable, incredibly kind, thoughtful and even apologetic for the length of time it was taking to locate the leaks. They took the time to show me the leaks when they found them and explained all the details. They also took clear, specific photos and underwater video of the leaks which can be seen at any time on the customer portal. They documented everything and we have access to all of it. Just when I thought they couldn't get any better, they discounted the cost of the repairs because of how long it took them to find the leaks in the first place. It's uncommon for them to take more than one, maybe two visits to locate a leak and since mine took many days, they didn't feel it was the right thing to do to charge us the full cost even when we expressed it wasn't their fault. If I could give Red Rhino 50 stars, I would. I hope we don't have any future leaks but if we do, we would hire them again without hesitation. I simply can't recommend them enough! Every company across any industry could and should learn from Red Rhino's integrity, professionalism and work ethic. They set the bar and every company should strive to meet that bar!

Raul, our technician from Red Rhino, arrived punctually and provided my husband and me with a…read morecomprehensive explanation of the tests conducted to identify the source of our leak. Raul utilized advanced technology and sophisticated equipment to accurately locate concealed leaks within complex pool systems. He carried out thorough diagnostics, including pressure evaluations and subsurface main drain assessments. Raul demonstrated professionalism through courteous conduct and clear communication, explaining the repair process in detail. It is evident that Red Rhino emphasizes comprehensive employee training, as evidenced by Raul's professionalism. Tomorrow, we will submit a photograph illustrating water loss over a 24-hour period; subsequently, he will determine the appropriate next steps to resolve the issue. Thus far, we are highly satisfied with Red Rhino's services and the assistance provided by Raul for our pool.

This is now the second time I have contacted Red Rhino for a leak and ultimate repair of my pool…read more The first time a few years ago were three main drain areas that were leaking and had to be replaced. They did a very professional and thorough job on those areas and they're still good today. The new leak today was found as a small crack on the inside of my skimmer wall. Never would've even thought to look in there, but it was emptying the pool down a fairly significant amount every day. The leak detector gentleman came out and did a very thorough job over several hours and found the leak. He didn't stop there though as he continued to check the rest of the pool to make sure everything else was fine. They were able to schedule the repair the following day and that gentleman came out first thing in the morning and started in on the process that lasted into the afternoon. Overall, a very professional group and a great repair job this time as before.

Andres and Noah were outstanding. Andras confirmed the pool leak and explained my options. Noah…read morearrived to repair. He was very helpful and explained the procedure. He worked hard all day long in this extreme heat. He always had a positive attitude was very friendly. Did an excellent job repairing the leak. Cleaned up the repair area, asked me if I needed help restarting the pool. Also had all the tools on hand to repair the leak.

Red Rhino holds their employees to the highest standards I've ever seen in a company. To say I'm…read moreimpressed is a strong understatement. Over the past several years I've consistently worked with people and companies who severely lack attention to detail, fail to communicate properly and almost always fall short of expectations. My faith in company professionalism was tarnished - until now. We hired Red Rhino to detect a leak in our high end pool built by a luxury pool builder in the area. The leak was suspected due to the need for high chemical use and a more than double water bill. From the first phone call to the final follow-up call, Red Rhino far exceeded my expectations. Because of the complicated jet system in our spa, the leak took many visits to detect. Several hours were spent and several different men worked on it tirelessly, even into the evening hours regardless of the cold temperature. They always kept the screen door closed as I asked so our small dog wouldn't escape. Our dog loves to put the ball and in the pool and have humans fetch it out. Each man working on our spa would even get the ball for her! In a situation like this, with multiple different people I would absolutely have expected a break down in communication where someone would end up leaving the door open or not know where the person before them left off or something else to go wrong. Their communication and attention to detail is second to none. They have an app they use to track EVERY detail of each visit. One of them even showed me their side of the app where they can see notes left by each person. They continuously documented details such as "be sure to leave the screen door closed for the dog" and even mentioned her name and behavior. Each and every person who worked on this job was 1000% professional, very personable, incredibly kind, thoughtful and even apologetic for the length of time it was taking to locate the leaks. They took the time to show me the leaks when they found them and explained all the details. They also took clear, specific photos and underwater video of the leaks which can be seen at any time on the customer portal. They documented everything and we have access to all of it. Just when I thought they couldn't get any better, they discounted the cost of the repairs because of how long it took them to find the leaks in the first place. It's uncommon for them to take more than one, maybe two visits to locate a leak and since mine took many days, they didn't feel it was the right thing to do to charge us the full cost even when we expressed it wasn't their fault. If I could give Red Rhino 50 stars, I would. I hope we don't have any future leaks but if we do, we would hire them again without hesitation. I simply can't recommend them enough! Every company across any industry could and should learn from Red Rhino's integrity, professionalism and work ethic. They set the bar and every company should strive to meet that bar!

excellent service. responsible personnel. would recommend this company…read more had leak in skimmer repaired.

I used Red Rhino located in Brevard County. They came out for a fee that was applied to the cost if…read moreI hired them. They did find the leaks, repaired them and sealed the concrete deck back up. I am very pleased with that part of the job. HOWEVER, in patching the work area holes, the bag said the mortar was tan. My deck is concrete grey. I pointed that out to the worker. He looked me in the eye and said that when it dried it will perfectly match. I have painted a house before that the paint color did not look right while applying it, but turned the right color after it dried so, I accepted his assurance. However, It remains TAN, When I called them back to share that the color is still tan, the worker told me to redo it would mean that it would not be as level or look as good as it is now so, to not have a trip hazard on the pool deck, I left it as is, a TAN patch.

Armando was exceptional. Really the entire team at Red Rhino couldn't have been more patient and…read moredid an excellent job repairing our leak. A Full and Total Endorsement

Contacted Stephanie to setup investigation of our pool leak. Very Professional and pleasant to deal…read morewith. Angelica came out at time and date appointment was made. She searched all aspects of pool with professionalism and care another Pool Leak company came out and wanted to tear out a large portion of our deck. Angelica is arranging to come back and perform the repair by opening a smaller hole in our finished Pool Deck to repair the pipe. Angelica was friendly and courteous of our property and belongings. We look forward to the further completion of repairs that we scheduled in October.

My pool in Sarasota had a leak from a pvc pipe under the pool deck near the hot tub. I was…read moreconcerned about tearing up the deck in order to make the repair. After corresponding with Aadvanced Leak Detection they said they might be able to make the repair without having to excavate through the deck which would be the only other option. Unfortunately they did have to go through the deck. Troy made the repair. I found him to be very professional, hard-working, and in the end restored the deck to near perfect. All I had to do was paint. The repair was done in a reasonable amount of time and there is no more leak!

Melissa is an outstanding customer service representative and I can a business a lot by who is…read moretaking the calls. Melissa is knowledgeable and courteous, Scott the tech is professional and straight to the point. I'm looking forward to a long lasting relationship, gut feeling!

Brian is our Current Service person and does an excellent job keeping our pool sparkling. Clements…read morehas excellent personnel and previously we had Derrick who also was excellent. This is a very Customer Service oriented business and I highly recommend them! Joel Miller

Very pleased with the professional service provided by your company and most of all by your agent…read moreAndrew Roth. He is a great representative for your company. He was both knowledgeable and conscientious of our needs. He took the time to explain the problem and the options for repair. He is an asset to your company and the major reason we are using Red Rhino for our repairs.

Andrew was very knowledgeable and explained everything to us. He was here for a couple hours and…read morechecked everything. Problem isn't as serious as we thought thankfully and we have 60 days to decide what we're going to do. Thank you!