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    Southern Paradise Pools & Spa

    5.0 (1 review)
    Closed 8:00 am - 4:00 pm

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    7 months ago

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    RED RHINO

    RED RHINO

    4.7
    (29 reviews)

    Red Rhino holds their employees to the highest standards I've ever seen in a company. To say I'm…read moreimpressed is a strong understatement. Over the past several years I've consistently worked with people and companies who severely lack attention to detail, fail to communicate properly and almost always fall short of expectations. My faith in company professionalism was tarnished - until now. We hired Red Rhino to detect a leak in our high end pool built by a luxury pool builder in the area. The leak was suspected due to the need for high chemical use and a more than double water bill. From the first phone call to the final follow-up call, Red Rhino far exceeded my expectations. Because of the complicated jet system in our spa, the leak took many visits to detect. Several hours were spent and several different men worked on it tirelessly, even into the evening hours regardless of the cold temperature. They always kept the screen door closed as I asked so our small dog wouldn't escape. Our dog loves to put the ball and in the pool and have humans fetch it out. Each man working on our spa would even get the ball for her! In a situation like this, with multiple different people I would absolutely have expected a break down in communication where someone would end up leaving the door open or not know where the person before them left off or something else to go wrong. Their communication and attention to detail is second to none. They have an app they use to track EVERY detail of each visit. One of them even showed me their side of the app where they can see notes left by each person. They continuously documented details such as "be sure to leave the screen door closed for the dog" and even mentioned her name and behavior. Each and every person who worked on this job was 1000% professional, very personable, incredibly kind, thoughtful and even apologetic for the length of time it was taking to locate the leaks. They took the time to show me the leaks when they found them and explained all the details. They also took clear, specific photos and underwater video of the leaks which can be seen at any time on the customer portal. They documented everything and we have access to all of it. Just when I thought they couldn't get any better, they discounted the cost of the repairs because of how long it took them to find the leaks in the first place. It's uncommon for them to take more than one, maybe two visits to locate a leak and since mine took many days, they didn't feel it was the right thing to do to charge us the full cost even when we expressed it wasn't their fault. If I could give Red Rhino 50 stars, I would. I hope we don't have any future leaks but if we do, we would hire them again without hesitation. I simply can't recommend them enough! Every company across any industry could and should learn from Red Rhino's integrity, professionalism and work ethic. They set the bar and every company should strive to meet that bar!

    Raul, our technician from Red Rhino, arrived punctually and provided my husband and me with a…read morecomprehensive explanation of the tests conducted to identify the source of our leak. Raul utilized advanced technology and sophisticated equipment to accurately locate concealed leaks within complex pool systems. He carried out thorough diagnostics, including pressure evaluations and subsurface main drain assessments. Raul demonstrated professionalism through courteous conduct and clear communication, explaining the repair process in detail. It is evident that Red Rhino emphasizes comprehensive employee training, as evidenced by Raul's professionalism. Tomorrow, we will submit a photograph illustrating water loss over a 24-hour period; subsequently, he will determine the appropriate next steps to resolve the issue. Thus far, we are highly satisfied with Red Rhino's services and the assistance provided by Raul for our pool.

    RED RHINO

    RED RHINO

    5.0
    (2 reviews)

    excellent service. responsible personnel. would recommend this company…read more had leak in skimmer repaired.

    Red Rhino holds their employees to the highest standards I've ever seen in a company. To say I'm…read moreimpressed is a strong understatement. Over the past several years I've consistently worked with people and companies who severely lack attention to detail, fail to communicate properly and almost always fall short of expectations. My faith in company professionalism was tarnished - until now. We hired Red Rhino to detect a leak in our high end pool built by a luxury pool builder in the area. The leak was suspected due to the need for high chemical use and a more than double water bill. From the first phone call to the final follow-up call, Red Rhino far exceeded my expectations. Because of the complicated jet system in our spa, the leak took many visits to detect. Several hours were spent and several different men worked on it tirelessly, even into the evening hours regardless of the cold temperature. They always kept the screen door closed as I asked so our small dog wouldn't escape. Our dog loves to put the ball and in the pool and have humans fetch it out. Each man working on our spa would even get the ball for her! In a situation like this, with multiple different people I would absolutely have expected a break down in communication where someone would end up leaving the door open or not know where the person before them left off or something else to go wrong. Their communication and attention to detail is second to none. They have an app they use to track EVERY detail of each visit. One of them even showed me their side of the app where they can see notes left by each person. They continuously documented details such as "be sure to leave the screen door closed for the dog" and even mentioned her name and behavior. Each and every person who worked on this job was 1000% professional, very personable, incredibly kind, thoughtful and even apologetic for the length of time it was taking to locate the leaks. They took the time to show me the leaks when they found them and explained all the details. They also took clear, specific photos and underwater video of the leaks which can be seen at any time on the customer portal. They documented everything and we have access to all of it. Just when I thought they couldn't get any better, they discounted the cost of the repairs because of how long it took them to find the leaks in the first place. It's uncommon for them to take more than one, maybe two visits to locate a leak and since mine took many days, they didn't feel it was the right thing to do to charge us the full cost even when we expressed it wasn't their fault. If I could give Red Rhino 50 stars, I would. I hope we don't have any future leaks but if we do, we would hire them again without hesitation. I simply can't recommend them enough! Every company across any industry could and should learn from Red Rhino's integrity, professionalism and work ethic. They set the bar and every company should strive to meet that bar!

    Southern Paradise Pools & Spa - poolservice - Updated June 2026

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