Giving a solid 4 stars. Honestly its much easier to list what could be improved. And considering…read morethis environment, I can only think of a couple. 1. Hot Tin Roof Restaurant. The breakfasts for the price taste dismal and lower quantity. 2 eggs bacon, toast, and chopped potatoes a bit over $20 as most other dishes plus smaller sizes if you just want a donut or similar. The vibe I get is for breakfast this place is for guests who have a hotel package that includes free breakfasts. They also charge a 18% mandatory "service charge" and of course another line for the tip. We didn't do dinner here. I hope its better than the breakfast. 2. We booked under The Edge Chase Sapphire Reserve so its $100 property credit and free breakfasts for 2. When you consider "service charges" tips, taxes, and determine what the credit can be used for, it becomes a bit confusing. I know for a fact that laundry is not included, neither is the $50/day valet parking. Sort of an resort advantage to keep the guest guessing. Drinks food, spa i know are included with the $100. The valet guy was cool and informative. Considering the small island size and the cost of everything, this was a great stay. The room and balcony overlooking Malery Square plus the ocean and Sunset Island were fantastic. I have stayed at many locations over the years and this was by far the best. Pegasus on Duval is a dump. Both Hyatts are nice but on east side of the island so transportation becomes an issue. Do you really want to drive close to Duvall....if you can find a space, then pay for parking? This place is 2 blocks from Sloppy Joe's, Hogsbreath, next to Malerly Square and sunset pier. Walking distance to the hot spots at night.

Terrible hotel building with terrible customer service…read more Building is old and consist of few buildings combined. Need to change elevator 2 times to go to your room. Rooms are nicely decorated but not what you expect for $1000 a night. They are way over priced for the quality. Front desk staff is terrible. Don't know how to handle issues which you will have plenty. We didn't have AC 2 out of 3 nights and they didn't even feel bad about it. They said basically it is what it is and we have to deal with it. One night they moved us to another room and they were acting like they were doing us a favor. It was major problem for us. second night they moved us to our room which has broken AC And gave us boxed fan to cool off. Front desk manager is clueless and don't know how to handle issues and he has kids working for him who do not know how to handle anything. They are like teenagers. I would never ever stay there again and warn anyone not to there. Oh you will wake up 5am because of dumpster trucks getting the trash and it takes like 20 min. Another thing is their damn roosters , they start 4am and won't let you sleep. Jesus, it was 3 days of hell!

The one thing this place has going is the location! For the things we did, it was in a great spot!…read moreHowever, for the ammount of money you spend I would probably not come back! We were so excited to find out there was live music every day at the pool, only to be disappointed when most of the time it was not that good! They also allow locals/ non guests to come in which we heard several times while we were out from people and it was proven true! The bar/restaurant hours were so odd and it closed pretty early for being the only food in the place! Do not expect early check in or late check out- they do not accommodate this even though they text you to ask when you will be arriving! We only had someone clean our room once during the 6 days we were there! We ended up bringing our own trash out everyday, finding someone for toilet paper/towels, etc! This trip was for our honeymoon and it was just disappointing to spend so much money to get the bare minimum!

Got a deal on this spot. A bit pricey otherwise. Spent 5 nights here. Great location to all of…read morethe things-very walkable. Resort fee is a bit much given you don't really get anything for it. Rooms were clean, bed was a little too firm for me and the pillows were flat. Different activities throughout the week. Only downside is housekeeping slamming doors in the morning when cleaning rooms-if you were trying to sleep you wont be.

Island House used to be the vacation destination for us. This was our first stay since the remodel…read moreso it's been a few years. OK, where do I start? I'll start with the positives and then get to the negatives and rank them in order. Positives: 1. The palm trees and lush vegetation. 2. The decorations for pride and their 50th anniversary. 3. The food is still reasonably good, although the prime rib came out cold. 4. The rooms have been generally remodeled to be more modern. Negatives: 1. The room is cool in the morning, warms up by late afternoon, is hot by 9 PM, and doesn't start to cool back off until 2:30 AM. 2. The bar staff plays Spanish music only all day until you ask the front desk to have it switched to English to which the bar staff takes offense. 3. The bar staff is more interested in watching the FIFA soccer tournament than actually waiting on any guests. 4. The further you went back into the room away from the front door the weaker the Wi-Fi signal got until there was no signal. 5. The soap dispenser leaked onto the towels hanging on the towel bar below it. Instead of having it fixed, the towels were put on the floor. 6. The gang shower between the gym, indoor Jacuzzi, and steam room area smells like sewage. 7. The sitting area above the stairway and at the end of the hall next to room 210 is covered in and reeks of pigeon feces. See attached pic. Although the front desk and management are responsive, it used to be that these things were taken care of without guests needing to point them out or request they be fixed. Not sure if it's due to staff turnover and/or management turnover but hopefully this review will be taken seriously and help future guests as we will not be coming back anytime soon. My overall rating is a 1 because the negatives far outweigh the positives in importance for the price you pay. And when prices are raised, you would expect the service level would raise as well or at least stay the same, which, in this case has not. Please remember that you're in the HOSPITALITY SERVICE industry. This is basically lipstick on a pig.

The best fish taco I've ever had. Not breaded pan fried. See below. Fleshy meat large piecesread more

Not moving us 3 days prior to arrival. Resort we stayed at was awful staff service…read more Thanks but no thanks Key West FL

We also stayed in room 303 A building B. Shutters on windows. It was so dark. The room was so tiny…read moreand not worth 500.00 a night. The desk staff was not very pleasant when we arrived. (not helpful at all) There were only 8 parking spots otherwise you have to park on the street. False advertising on the website. The pool was nice with the small beach. I found the pool staff very nice and always acknowledge us by saying hello and asked if we need anything. You could not bring food or beverages by the pool. CRAZY. We did bring our coffee and water. Dumb rule. (we are on vacation people) The restaurant next door is convenient but not the best food. If you stay here, make sure you get pool/beach view. They do offer bikes to rent. Duval street is only a few minutes walk and there is a convenience store on United St if you need anything. Make sure you check out the Alamo Bar. So fun.

We had an absolutely wonderful one-night stay at Havana Cabana Resort in Key West! From the moment…read morewe arrived, everything exceeded our expectations. The check-in process was smooth and welcoming, and Nick made it even better by offering us a complimentary breakfast, which was a lovely surprise. Our room was beautiful, spotless, and very comfortable--perfect for a relaxing stay. We were greeted with a refreshing welcome drink that truly set the tone for a tropical getaway. One of the highlights was the pool area--it's stunning, with a great hot tub and plenty of space to unwind. We especially enjoyed having our complimentary breakfast poolside, which made for such a peaceful and enjoyable start to the day. A special thank you to Dina, the concierge, who helped us plan our day and recommended a visit to the Key West Butterfly Sanctuary--it turned out to be an unforgettable experience! Also, the resort's free shuttle service to downtown was incredibly convenient, and Jackie, the shuttle driver, was so friendly and helpful. Overall, this resort offers exceptional service, beautiful accommodations, and thoughtful touches that make your stay truly special. We would absolutely stay here again and highly recommend it to anyone visiting Key West!

We have been coming here for several years. This was by far the WORST EXPERIENCE to date. The staff…read morewas well below average EXCEPT for Val, Vadim, Nick, and David. They were GREAT! The rest were visibly lazy. The music was absolutely terrible and way too loud into the night. Having a pool side room is HORRIBLE. We had trouble getting the room serviced. Had to ask for that to be done. Much of the room needs to be repaired. Peeling paint and broken tile. The food has become nasty and not good at all. This is advertised as an adults only place. There were ALOT of misbehaving kids here that took over the pool which is absolutely terrible. I was told havan cabana tried no kids for 6 months and lost bookings ----- well I'm here to say WE WILL NOT BE BACK. Expensive for what you get and especially what you don't get!!

The hotel is in a beautiful, picture-perfect setting…read more The check-in process was unpleasant with the clerk seeming to be very annoyed with us. Our room was down a hallway off from the main building and reminded me more of a Days Inn than a resort. The bed was comfortable and the room spacious, but not on the level of a resort.

We stayed at Casa Marina Key West in August, which is considered the slower season. The hotel is in…read morea great location--about a 20-minute walk to Duval Street--and they offer bike and golf-cart rentals as well. Check-in was easy, and the lobby was very clean and inviting. The property has a bar, café, concierge, and a small restaurant serving breakfast. Our room was spacious, the bed was very comfortable, and the shower had excellent water pressure. We also enjoyed having pool access. The pool was definitely the highlight. It is saltwater and has separate adults-only and children's sections, which was a huge plus. The pool attendants were wonderful, and the pool manager did an exceptional job. Their service is the main reason I would give this hotel three stars instead of fewer. Unfortunately, housekeeping was very slow. Our room was not serviced until around 4 p.m. most days and was not serviced at all on Sunday. This was especially odd because housekeeping staff could be heard speaking loudly in the hallway very early in the morning. We also had one very uncomfortable experience at the hotel bar. A heavily intoxicated gentleman was yelling racial slurs while another woman played country music loudly from her phone. The bartender was alone, and there did not appear to be any security support nearby. We left immediately. Ironically, we had planned to attempt a little ghost-conjuring of our own one evening, given Key West's spooky reputation, but our plans were quickly interrupted by the very drunk man in the lobby yelling racial slurs. It was certainly not the supernatural encounter we had in mind. The hotel does have beach access, although we avoided the beach because of the significant seaweed issue, which was not the hotel's fault. Overall, Casa Marina has a beautiful pool, comfortable rooms, and a convenient location, but the housekeeping delays and bar incident made the experience feel inconsistent.

Loved my stay here so much that I am already talking about going back next year for a longer stay…read more Jonathan and Violet provided personalized service that makes guests return often. You will not get this at a larger property or resort. Our accommodations were better than we expected. Continental breakfast was a nice touch. The grounds are peaceful and nicely manicured. Secured at night as well. Convenient to center of town. One mile in either direction to the water

This is a lovely hotel that feels more like a community inn right in the heart of Key West. It is…read morecomprised of multiple different bungalows, cottages, The Mansion and more...each exuding a lovely, historical charm. With four saltwater pools throughout for all guests to use to read and relax by. To stay hydrated, you can make use of their local brew, iced and hot tea, and filtered water all day at the pool bar. Top this off with LUSH, tropical foliage and palms everywhere...it feels like you are in your own oasis once you walk into the outdoor courtyard. I stayed with a friend in one of the cottages with two bedrooms and two bathrooms, a shared living room, and a stocked beverage fridge and snacks. Their complimentary continental breakfast offers a wide variety of choices and is served poolside from 8:30-10:30 each morning. And, treat yourself with a $5 Mimosa, Bloody Mary or Prosecco. A perfect way to start your day of adventure or relaxing. To cap your day or to kickoff your evening, join in their happy hour Friday to Sunday from 3-5p at the Mansion Bar, serving $5 drinks and complimentary snacks. Within mere steps, walk to shops and restaurants right out of the hotel. An added bonus - this charmer is 18 and up only! YES! Be sure to support this local gem!

Hop aboard The Galleon and set sail for a wild ride around the Florida Keys! Wait, wrong type of…read moreGalleon. The one I'm writing about is more of the grounded/foundation/building kind, and on my recent trip down to Key West I had a pleasant experience at said establishment. My travels were with a handful of coworkers as we escaped the NY cold to get some Florida sun. They had come to The Galleon two years prior and stayed in quite an odd and anything-but-enticing room. Luckily, adding me into the mix gave the need for an upgrade to one of their larger quarters that faced the marina. We walked in and there was some awe to our reactions. Maybe it was all the negative convos I had overheard about their previous place, but this was quite the space (too much rhyming?). Multiple bedrooms and bathrooms, a spiral staircase, a kitchen and dining area, and a breathtaking view (complete with balcony). We kept those balcony doors open most of the time just to really drive in that balmy feel. Beyond our rockin' room was the pool and beach area. Well, the pool was exactly as stated (a pool), but that beach? It was more of a tiny, sandy spot with a few chairs and no real waves. Hey, it was a way to get into the ocean and there was one of those floating wooden docks you could climb up on so it had that going for it. The rest of the outdoor area included a deck with plenty of tables and lounge chairs as well as the majority of this exterior section: the tiki bar. Hanging out back here really let the laid back Key West feeling sink in. So why not five stars? Despite the beauty of the room, by the third day, you could notice some wear and tear in spots that took away some of that original luster. Plus, it should be noted that The Galleon is really more of a timeshare, so housekeeping isn't an everyday occurance (we learned the hard way when we ran out of towels). Staff is also few and far between, but we ran into no big issues so this wasn't a problemo for us. Overall, The Galleon does deliver the essentials for a relaxing time when in Key West. You've got everything you need right there (including a nice happy hour special at that tiki bar) and a short walk away from the bustle of Duval Street. My coworkers are planning a return trip in two years and you can bet your bottom dollar we'll be shacking up again aboard the ship...er, um establishment that is The Galleon.

Disappointing at best. We had reservations for a five night stay. My husband had a medical…read moreemergency on the first night and was taken by ambulance to Miami. I returned to the hotel to check out early, only to be told I had to pay for the full 5 night stay. We had only spent one night. Just be aware the management will only allow refunds during hurricanes. In addition, the unit was run down and seriously outdated.