Josh was amazing!!! Found me the perfect car right away and couldn't be more thankful thank you so…read moremuch Josh !!

Very disappointing service experience…read more I brought my vehicle to Ford for two recalls, a seat belt sensor issue, a panel warning light, a tire-pressure sensor issue, and an oil change that was quoted at $79. The experience was disappointing from the beginning. I scheduled a 7:00 AM pickup, then called several times to change it to 10:30 AM. Each time, I was told the appointment had been changed. Despite that, the driver arrived at 8:30 AM and apologized for being late for the 7:00 AM pickup. My service manager throughout this experience was Phil Myers. I was told the vehicle would hopefully be ready by Friday afternoon. I explained that my wife is ill and that I urgently needed the vehicle, and Phil said he understood. When I called Friday, only the oil change had been completed and parts still needed to be ordered. The repair estimates were also substantially higher than the online price ranges I had researched. I have used Big Star Ford in the past, so I ultimately authorized the work. By Monday, the sensors and oil change had been completed, but the two recalls had not. I was then told the recall work would require approximately three additional days. Rather than keeping the vehicle and completing the recalls, the dealership returned it to me. I now have to make another appointment and bring the vehicle back again to have the recalls completed. The final prices were also higher than the estimates. For example, the $79 oil change ended up costing $149. The total bill was $1,328 for repairing 3 sensors and an oil change. There was also an issue with the wheel locks. I had never needed the key and did not realize the vehicle had locking lug nuts. I was initially told they might not be able to remove the wheel without the key. They eventually removed it, but when I asked that the locking lug nuts be replaced with standard lug nuts, that was not done. I was told the vehicle would be returned by valet Tuesday morning. I tried reaching Phil at 10:00 AM and again at noon, leaving messages both times. I ultimately contacted the dealership switchboard and reached another employee. The vehicle was finally returned around 2:00 PM. Phil never contacted me regarding the delay. Throughout the process, Phil was consistently difficult to reach. On the occasions when I was able to speak with him, I found his tone dismissive and condescending, which made an already frustrating situation more difficult. I also requested a call from the General Manager. His secretary took my information and said he would return my call, but I never heard from him. The issue isn't simply the cost. The overall communication, turnaround time, follow-through, and customer service were disappointing. I understand that repairs can take time and that unexpected issues can arise, but I expected better communication and would have preferred that the dealership complete the recalls rather than return the vehicle unfinished and require me to schedule another appointment. In summary, a few simple, very expensive repairs were made over a period of 5 days, but the recalls remain outstanding and the overall experience was extremely poor. Based on this experience, I would never use this service department again.

Found Randy Haddox (New Car Sales Manager) on Leashackr who made it one of the best car…read morepurchases/leases I've ever done. 95% of it was done online and over the phone and simply had to come in to Bayway to pickup the car and sign the last bit of paperwork. From start to finish it took ~4 days.

Terrible. Regret purchasing my vehicle from them. The worst customer service I've ever experienced…read more After attempting to contact them still no one has contacted me to try to make things right after I put down a significant down payment & my car only had 1 floor mat. They said they'd give me some, it's been months & I've reached out about it & they said I'd get a call back from someone to work on getting me floor mats. Wasted money on getting my car detailed cuz the floor just gets dirty instantly.. Also discovered the other day when I was on the side of the interstate with my 3 kids & a flat, the vehicle they sold me in September of 2025, didn't have a donut or spare. DON'T GO HERE.

This place was recommended by my insurer as a good place to go for selling my car. I came in, and…read moreafter an appraisal and short test drive, an excellent offer was made. A few hours later and the deal was pretty much taken care of. It was smooth the whole way around, and they have plenty of nice vehicles on the lot to choose from if you were in the market to buy. Bob was completely forthright about the transaction process and all of the steps that were happening. I would recommend coming here for either a sale or a purchase.

Owner very professional and good selection of cars and always keeping up what type of cars people…read morewant to keep his customers happy

First time car buyer, thought the process was going be hard/difficult to deal with a dealer. I…read moremainly delt with Brett, and he made the whole process very easy and smooth and I didnt have to see a bunch of dealer add ons or markups from the price we discussed. Due to it being a Friday evening and my credit union was closed and I couldn't get a wire or check there until next Monday. I also live a 4 hours away and wouldnt have had time to come back up there to pick it up. Brett let me know he could bring the vehicle up at no extra charge, which was very helpful and nice. Overall I had a pleasent experience with this dealership, happy with the deal I got and customer service.

Horrible dealership and so glad I got out of the vehicle and loan this dealership screwed me on…read more They are liars and I am making complaints from Texas motor vehicle to BBB to Dodge themselves.

bought a car from them and not even a month transmission goes out. they have no warranty and…read moredoesn't stand behind there product. worst experience.

I am a small business owner so naturally I try to support small businesses where possible! But with…read morethis one I had a terrible experience, back in February my wife and I reached out to gates auto about an suv they had on there lot, working with the owner he told me time and time again that the vehicle we were looking at would be a prefect fit for what we needed! So we ended up pulling the trigger on a 2014 Dodge Durango Citadel, it was a pretty much exactly what we were looking for! Well a month goes by and the vehicle just starts falling apart everything that can fail other than the motor and transmission has failed, thermostat, water pump, throttle body, accelerator pedal, battery, and the list goes on. I took it to a couple shops to get quotes to get the truck back up and running safely on the road and I'm looking 5-10k in potential repairs so now I'm stuck with a 20k paperweight. When I called gates to let them know about the issues the owner continues to tell me, " man I'm sorry I knew those dodges have problems and that I probably shouldn't have risked buying this one but it is as is so sorry buddy" I would not recommend this dealership to anybody ever! Don't go through gates used cars they are crooked sales men that don't care about what they sell!

I traveled from San Diego to Houston to visit my mother-in-law and happened to find an excellent…read moredeal on a Toyota Tacoma TRD Off-Road in exactly the color I wanted at Keating Toyota. Since I spend a lot of time vacationing in Oregon, I decided it was worth buying the truck in Texas and driving it there. Overall, the buying experience was outstanding. The only challenge came later with the Oregon title and licensing process. That's where Jessica in the title department truly went above and beyond. She patiently walked me through the process, explained how everything was supposed to work, and when an unexpected glitch came up, she stood by her word and worked hard to make sure everything was resolved. In today's world, it's easy for people to say, "Sorry, there's nothing we can do," or not follow through on what they promised. Jessica did the exact opposite. She took ownership, fought to make things right, and delivered exceptional customer service from start to finish. Keating Toyota should recognize how valuable Jessica is because employees like her build trust and earn lifelong customers. Thanks to her dedication and professionalism, I wouldn't hesitate to buy another vehicle from Keating Toyota again and again.

Very disappointing experience. I contacted the dealership about a specific 2026 Toyota Camry SE and…read morewas serious about purchasing it. I drove a long distance to the dealership based on the vehicle and pricing we had discussed. After arriving, I was told that the vehicle I came for was not available. I had specifically driven there expecting to see and negotiate on that vehicle, so this was a major waste of my time. I then spoke with the sales manager, Matt, about pricing. Instead of simply discussing the numbers professionally, the conversation became argumentative. I felt like I was being challenged about how I came up with my target price rather than being treated like a customer who was genuinely ready to purchase a vehicle. I came prepared to buy, but the overall experience was frustrating and unprofessional. I would not recommend making a long trip to this dealership without getting confirmation in writing that the exact vehicle is physically available and that the pricing is still valid.

Stay away from this dealer, I purchased a car from them and it took forever to receive my title…read more Now that I have the title the milage is almost 100k more than what it displays on the actual vehicle which is a felony.

I bought a Honda accord from here with the help of Jc he found the perfect vehicle for the perfect…read moreprice. Thank you!

Just bought my new-to-me Pacifica from Zaki. Such a great experience from start to finish. Zaki was…read morethorough, answered all my questions, addressed the issues as requested, kept the process moving without making me feel any pressure. He made a few suggestions that put more money in my pocket on the sale of my existing car. He also showed me his research, looked at alternative cars I could consider, and explained his pricing approach. Not at all a typical used car buying experience. King Brothers is small enough for the personalized experience, but large enough to know what they are doing. Excellent experience!! And I love my new(er) minivan every time I drive it! Note: I bought from the Barkers Point location

Car buying can be a nightmare. Zaki is uniquely gifted at putting those fears to rest. From the…read morequality of car and information regarding it to pricing that will have you leaving the dealership patting yourself on the back for getting such great value, King Brothers covers all the basics. We were concerned going to a smaller dealership that we would have issues finding financing that didn't cripple us. Not a concern here. If this wasn't enough, Zaki has proven that he has the goods to build a premier dealership as the personal care that he places on cars and customers is apparent from the time you meet. You will likely be taken aback by the way that Zaki balances being personal and professional, knowledgeable and compassionate. Unfortunately we had a situation arise causing us to not be able to purchase from Zaki (completely our fault) and he was more than gracious and understanding. While we didn't get to purchase from Zaki( this time), we will be referring all of our friends and family to King Brothers. I only write reviews that I am utterly compelled to, and after spending weeks going through the car shopping fiasco, meeting many wonderful and terrible people, Zaki was the star that outshined them all. I wish Zaki and King Brothers nothing but success as this is just the type of experience we need in the world. Whether you purchase from King Brother's or not, you can rest assured that this 5 star rating (at this time) is not a fluke.

I made an appointment at 8am and dropped of my truck for the check engine light. I was told I…read moreshould hear from someone by noon. I called at 230 since I had not heard from anyone and they told me to give them a few more hours. I call back at 430 since again I had not heard from anyone. I finally spoke to a mechanic around 445 and said they were currently looking at the truck. I don't understand what making an appointment does for dropping off a vehicle if it doesn't get seen till 8 hours later

Stopped by here yesterday after my Jeep rattled weird when I was braking. They quickly took my jeep…read moreout and drove it to check for problems and checked my brake pads and rotors all free of charge. They were so kind, helpful, fast, and fair - a hard combination to find for auto shops these days. Will definitely be back!

Please read before you purchase a vehicle…read more... I was seriously considering purchasing a 2021 Dodge Challenger Scat Pack Widebody from this dealership for approximately $50,000. Unfortunately, my experience left me with serious concerns about transparency. I specifically asked where the dealership acquired the vehicle and whether it had previous collision/structural damage or repairs. I was told, "We cannot disclose to anyone how we acquire the Challenger." When I asked what work had been performed, I was told only an oil change and replacement of the engine and cabin air filters. Since the dealership would not answer my questions about the vehicle's acquisition history, I researched the VIN myself. I found publicly available auction records showing that this exact vehicle had previously been offered through Copart by GEICO, with "vandalism" listed as the primary damage. After discovering this, I again asked reasonable questions about the vehicle's history and repairs. Instead of directly addressing my concerns, the response I received was, "We pray GOD will assist you to find a perfect history Challenger." That response effectively ended any interest I had in doing business with this dealership. To be clear, my issue is not simply that the car went through Copart or had a vandalism claim. There may be perfectly good vehicles sold through insurance auctions. My issue is that I was prepared to spend around $50,000 and had to independently uncover information about the vehicle after receiving evasive responses to straightforward questions. A simple, transparent response explaining the vehicle's known history would have gone a long way. My recommendation to prospective buyers: research the VIN yourself, obtain Carfax/AutoCheck reports, search auction records, and have any vehicle independently inspected before purchasing. Based on my personal experience with this inquiry, I would not feel comfortable purchasing a vehicle from this dealership.

Purchased 2019 Dodge Durango from Adam and exceted my expitations. I flew in from NOLA and he…read morepicked me up from the airport, Durango clean gased and read to drive home. Upon inspection we noticed a small dent/scratch quarter size bottom of door / I took it to my collision center called Adam and sent him the quote / 15 minutes later the $$$ was in our Venmo / Awsome service and Great price . Love my Druango RT black with Red Leather interior / Scotty E (NOLA) Slidell LA Strong Recomendation