WOULD NOT RECOMMEND! I had a new unit installed by Southland just 13 months ago for an apartment. I chose them because I wanted a reputable company with years of local experience. Last month, the unit started blowing barely cool air. A technician came out and said there was a refrigerant leak, quoting me $500 for a dye test and $100 per pound of coolant -- for a total of $1,300-$2,000. He apologized and implied it was likely a manufacturer defect. This was the unit they recommended -- not a budget model, but supposedly a reliable one. Friends of mine familiar with HVAC work told me that a major refrigerant leak this soon is usually the result of a poor installation, not the equipment itself. When I called to raise this with the company, they just put me back in touch with the same technician, who repeated his earlier explanation. I asked to speak with a supervisor, and they sent a senior technician. He found the leak in the condenser coil immediately -- without a dye test. So why was I told I "needed" a $1,600 dye test in the first place? Now, the repair estimate is $3,000 for a unit that's barely over a year old. I asked for a call back from the office to discuss next steps -- no one called me back. At this point, it's clear to me that Southland is more focused on charging customers as much as possible than on standing behind their work. To make matters worse, when I pressed them about the issue, they told me the company was under "new management" and that my install was done by the "old business" -- yet my invoice from 13 months ago says Southland, their text messages say Southland, their website says Southland. They repeatedly tried to use this as an excuse, as if the problem wasn't their responsibility. I originally chose Southland because of their history as a local small business. I've since learned they were bought by an equity firm that seems more interested in profits than in doing right by customers. If you're looking for an HVAC contractor, find someone local who will take ownership of their work. Avoid this company. read more

I was a customer of Southland for several years, and was always satisfied with their service... until last winter. Approximately 4 years ago, I asked them and another company for pricing on a new system. I went with the other company/different brand, based on the stats for quietness and also, the stainless steel furnace. Meanwhile, I kept using Southland for regular maintenance on our second system, a package unit. We requested a quote on a new package unit last January, with every intention of buying from this business. After a few follow-up calls, we're still waiting for the quote. I wanted to support a local business. I have since found a reputable local family-owned business that we will buy from, but the experience with Southland was very disheartening. read more

They charged me $600.00 to install a new thermostat, which took the technician approximately 10 minutes and probably cost the company around 25 bucks to purchase. Total RIPOFF. Instead of calling themselves Southern Air, they should call themselves Southern Thieves. Find someone else read more

We had issues with our old system and was told because it was an older model they no longer service it and we needed to look into replacing with a newer model to prevent the same issues from happening again and again. So they scheduled us a new appointment with someone else after waiting all day for the service guy to arrive to this initial meeting. Sales guy came and quoted prices for new systems $11000+-30000+. Got calls bright an early the next day to setup payments right away. Now I can or get anyone to call me back soon enough to come service this Brand new system they installed that is freezing. But anyway After selecting a unit they had to schedule yet another meeting to come install which literally took all of our Saturday time away, only for the system to start freezing after 5hrs when they left called the after-hours dispatch to tell me someone will reach out and didn't. Got a call Sunday someone will come and it had been hours waiting. And again another day all day at our home on a Sunday fixing the new system yet again. So our whole weekend gone appointments and events missed within this week. Only to be assured it would work this time and that they will send someone Monday for extra assurance to install a 2nd air intake vent. 5hours again the system freezing the home getting increasing hot again and it's 87°+ outside as well. Call after-hours dispatch again to be told someone will call me and nothing all that evening. Called again Monday since someone was supposed to come out and was told someone was on the way at 8am. They did not show up until after 10a and again was here until 4p. Had to cancel another appointment due to this taking all day again. I was assured for sure it will work this time and EVERYTHING was checked and nothing should freeze etc etc. Welp 5hrs later in the night the pipes outside of the unit freezing and we are left with should we keep running it so get some cool air or shut it off. Call dispatch again and told again someone will call. Nothing that night so I woke up 8a to call again told the same thing again and hours gone by today and no call. Called again and was told they had a meeting someone will call and nothing again. Called an hour later and told by Samantha that Chris will call after he hangs up with another customer. Well still waiting for that call. It was not this hard to get someone when they called several times to setup our financing for this unit that was supposed to solve our problems. I have way more anxiety now and not confident in a solution. They have not done anything to make me not regret spending our money for their services and does not seem concerned about the issue or inconveniences and now health concerns from an overheating house from a new system we just brought for them. Not happy at all!!! Only thing nice I can say is the people are polite and respectful but the service and professionalism of taking care of the customer and being attentive to their urgent needs. It's too hot to be hot it's the reason we jumped into the decision swiftly to replace the whole system!! read more

Southland Air Conditioning & Heating - Frozen pipes in Brand New System from Southland Heating and Air - Heating & Air Conditioning/HVAC Near Me - Kenner, Louisiana

A bunch of con artist Never allowed at my house ever again Where do I begin? Three cancellations Really don't care about that though That was God telling me to not have this company come to our house And I should've listened to God Brandon with southland air Was a bit raw Like I said, where do I begin with his comments? Telling Us, he could not put in any Freon unless we had our units both up on cinderblocks when they are on a concrete slab and we do not flood in this area like I said they are very nice concrete slabs! we have houses being built in our neighborhood and they are all on concrete slabs not cinderblocks! Basically wanting them to sag out so I would have to buy another through them more wear and tear on my units! Complete idiocy Then goes to tell us that he cannot add any Freon unless he charges us $11,000 to add his product preaching about zero financing but then tells me cash price without using Home Depot would be Eight grand ! Then goes to tell me that you're lucky you did not have anything wrong with your units. Otherwise, I would have to shut it down much like I did to the old lady day before Christmas. I had to shut her unit off in the middle of the cold And freezing weather! So initially, I thought they were just going to look at our units but come to find out all they're doing is trying to make profit by shutting peoples central air and heat off! This is why I was canceled three times because nobody had heat because they are the ones turning off everyone units! He said he has every right in every authority to do so! Get this garbage company out of Louisiana stop screwing over people and especially stop screwing over old people. God will catch up to you later You will feel his wrath read more

Warning! Be careful! Southland Air Conditioning & Heating is now owned by Southern Air NOLA. I called Southland's phone number when my HVAC stopped working last week. The technician who came out in response to my call told me I needed to immediately buy a new HVAC system "because of mold." He said it could cost as much as $30,000. The reputable company I called for a second opinion fixed my HVAC by replacing a blower motor at a very reasonable price. read more

I have been a customer of Southland Air Conditioning for many years. During that time I have met many of their office staff and service technicians. I have found them to be professional and courteous. Most of all I appreciate that they do not to decide what to repair or replace. They give options, education, and their personal opinions and let me make the decision of how to proceed. That's the way it should be. Consider me a customer for life. read more

Never use this company. Our AC went out two weeks ago. The guy came over ($115) and said our control panel was busted, our coil had a hole in it, and we were leaking freon. Guy was there for maybe 30-45 minutes. Said we needed a completely new system and quoted us $10,000 on the spot. Red flags immediately because it sounded more like he wouldn't fix our unit VR he couldn't, and wanted to make a sale. Spent a week chasing them down to call us back for more information on buying a new unit. Called in the morning and said it might be the air handler. Then called back to let us know it would be $10,000+10% interest for a new unit. Gut feeling told us to call a second opinion. Asked our community Facebook for help and they recommended us an honest guy! Said only our control panel was fried. No hole on the coil and we were fine on freon. Air handler was fine. Guy had our AC on in the 40 minutes he was there. $275 fix VR a $10,000 fix. Do not use this company. Go with your gut if you feel their recommendation doesn't seem right. Luckily for us we did and our air condition is working just fine. read more

Michaela & Jordan were amazing to work with today! We will only use southland from now on! They were able to service my house the same day in JULY! (day before the holiday) read more

We wanted hvac installation information for a Home Depot Pioneer HVAC mini-split system in our home in New Orleans, LA. Home Depot's web site sent us to Southland Air Conditioning and Heating, https://www.southlandair.com/ Southland was extremely rude, condescending, and to top it off told us that they "would not sell that cheap Japanese shit that Home Depot sells." Instead they wanted to sell us a Mitsubishi system that Home Depot does not sell. (Irony - Mitsubishi is also Japanese.) We are interested in two systems for a duplex and they quoted a $10,000 installation price per system sight unseen. A quick Google search reveals that the national average price for a mini-split system installation is half that or less. Why would Home Depot send us to an rude obnoxious installer that refuses to discuss or sell Home Depot systems? read more

I have dealt with Southland Heating and Air Conditioning since 2017 when I purchased 3 Fujitsu multiple zone units for bedrooms. 1 condenser, 3 room units which function Great. In 2019 I purhased a larger unit for the open format in the rest of the house. March 2024, I upgraded the latter for more capacity with high open ceiling and all glass back backside. Their expertise, engineering /installation, and service of all the units plus my seldom used force air furnace is flawless over this 7 year period of time. The ability to separately cool or heat the individual rooms as needed saves greatly on electrical consumption. I could not be more pleased with Southland. I recommend them highly. read more

I discovered the ac outdoor unit Southland Air installed was a refurbished unit, even though I paid for a new unit. The unit needed repairs 2 months after installation. The company claims it has no record of a repair. I sent them a picture of the repairman at my home. I have experienced nothing but dishonesty from this company. Please note that BBB ratings mean absolutely nothing. I am pursuing criminal charges against this company. read more

Excellent service. On time, as scheduled. Diagnosed and fixed problem after thoroughly explaining the issue. Technician was professional and efficient. Thank you!! read more

Awefull company. They Installed a Lennox unit 5 years ago & we had problems every year. On last visit they said we needed a new compressor only to find out by a different company that we did not. Southland wired our unit wrong upon installation which was causing the problems all these years. We had a different company figure it out and now it runs fine and by the way we DID NOT need a compressor. Pretty sad that they are taking advantage of someone else, poss an elderly person that would have taken their advice and spent money on something they don't need. read more

Awful company . Man wouldn't give me an estimate for ac and heater .wanted me to spend thousands changing gas lines and said another 8 to 10 thousand for ducts.scam artist ! read more

Don't want to talk negatively about the company because I think they have some good people working for them. However, I am not at all pleased spending 11,600 4 and 1/2 years ago and ending up with what I have. Before dumping this much money into a system please email me @ cccl98@yahoo.com. read more

Fast, HONEST, local, professional, reasonable, knowledgable. Everything you could ask for in an AC & Heating service company. Do not throw your money away with other companies. Start here. It will be first and only call you will need to make! read more

Professional, customer oriented, and knowledgeable. I am an out of town owner who couldn't be there 100% of the time but Southland scheduled around me (rather than me around them) and did an excellent job. Their customer service is top notch and I never doubted that the job would be done competently and completed on time and within budget. I would highly recommend. Cliff Hubbard was the project manager and a great communicator who was willing to make sure every detail was perfect. His team of installers including Perry, Ro and Ian could not have been nicer or harder working. read more

Very professional. And fast. Got a complete a/c unit installed in less than a day. Central air and heating system in less than a day.

This is the first a c company I have felt comfortable with in a long time. Every one that I have come in contact with has been knowledgeable, friendly and helpful. I moved into my home ten years ago and always had a problem with one of the bedrooms not getting sufficient cooling and heat. I had several companies come out to service the old unit. They told me I needed this that or the other (expensive). Southland replaced the outdated unit, fixed the duct problem and long story short, I'm a happy camper. BIG bonus I'm saving money now with my new Lenox system. Thanks Southland . read more

This is the best A/C & Htg company in the New Orleans area. We have used them personally for several years to do our bi-annual check on our Trane system after the company that installed it had no clue what was wrong with it. The technician immediately knew and fixed it. Yay. That's when we became regular customers. Recently while housesitting my daughter's home during the horrid heat, her air conditioning went out. They sent someone out the very next day and it was fixed! Their techs are all very friendly and really know their business. They have a nice system of scheduling things and notify you when they are on the way. I highly recommend them. read more