I brought my Prius here for service for a couple years after moving to Edmonton from San Diego, and…read morethey did a decent job of service - certainly better than Toyota on the Trail who were truly abysmal. However, I recently decided it was time to look at a car more suited to Edmonton winter weather, and spoke to a salesman (Mark) about some used RAV4s they had in stock while I was there for a service for my Prius. After we spoke at the dealership, we exchanged a few emails. He asked if I'd be paying cash or finance. I asked what the pros and cons were... and got a copy-pasted email back seriously explaining "if you pay cash, you will have less on hand" and "there is interest if you finance". Uhh... duh? I'm unsure if he is just such a terrible saleman in general that he could not even understand a customer would be asking what incentives he could offer if I went for their preferred payment type (surely that's a question they must hear weekly at least), or if he specifically decided that I personally looked like an idiot, but either way he assumed a woman in her 40s needed an explanation of how cash works...? He had two similar RAV4s available and immediately tried to sell me the one with the higher mileage but not significantly lower price. When I asked why anyone would choose the higher mileage model he laughed and agreed the other one was a much better deal. So... why did you try to interest me in that one first, then? Again, making it pretty clear he thought I was an idiot? After I did test drive the vehicle and got a mechanic friend to look at it while I was out, I pointed out some damage and the wear on the tires, and suggested a significantly lower price that my mechanic friend suggested. He didn't look impressed, but I asked him to think it over, and if he could come close to that price I'd sign the papers immediately. Was it a lowball price? Yes, of course it was. This is how negotiation works. My expectation was that he'd come back with another price suggestion. In actuality, I never even heard from him again, not even a "no thanks" email, just silence. Given that his attitude had already disinclined me to be in the slightest bit sympathetic, and considering how many used RAV4 models are out there, I decided to look elsewhere and eventually purchased a similar model RAV4 from Rally Subaru. And I will not be returning to Gateway Toyota. Overall verdict: not the worst Toyota dealer for service. But possibly the worst Toyota dealer for sales rep attitude. Or at least, if you do go here, pick your sales rep carefully.

7 minutes ago New…read moreBrutal experience buying a new Tacoma from this company. After about 20 pushes to buy all the extra warranty and shit they try and rip you off on, and declining them all, they still stuck one in like the sneaky pricks they are on final billing. Will never purchase anything from this dealer again. Truck is awesome , do yourself a favour and go to any other Toyota Dealer

LEXUS SOUTH POINTE WAS TOP NOTCH! I was absolutely…read morepleased with this dealership because of the outstanding service I received. When I entered, I was greeted by Paul Koch sales manager and Blair product advisor with smiles, handshakes, and a feeling that the customer does really matters. Cam, Celia and Blair never failed to please me and was able to accommodate to all my needs to allow me to leave the dealership as a happy customer. This was my first experience with Lexus. I live about 45 minutes away from south pointe . I phoned the dealership, I spoke with sales manager PAUL . I said , I am expecting to trading my Mazda CX 5-2014 to a Lexus 2017 NX 200 - series 3 sport and he said, "Great, I will arrange everything for you. his voice was very friendly and professional over the phone, that made me drive to south pointe within an hour. When I went to south pointe , I was directed to sales manager Cam and product advisor Blair by Paul , I can't say enough about Cam and Blair as my sales contacts. Cam was outstanding. Cam went above and beyond to make sure I purchase the SUV I was most comfortable with. He spent a lot of time with me until I am fully comfortable about the brand. He gave me suggestions and advises but no pressure. Just great, accomodating service. I ended up purchasing the vehicle I was interested in, for a price that I was comfortable with . Thank you Cam, I really appreciate your excellent service towards me . You added a new customer to your dealership :) AFTER I DECIDED ON A SUV, THE PROCESS WAS ABSOLUTELY PAINLESS. I WOULD LIKE TO THANK , PASQUALE TISI GENERAL SALES MANAGER FOR GIVING ME A GREAT VALUE FOR MY MAZDA CX 5. HE WAS SO QUICK AND VERY PROFESSIONAL ON EVALUATING MY CX 5 MAZDA . ONCE A GAIN, THANK YOU FOR GIVING ME AN OPPORTUNITY TO BE A PART OF LEXUS FAMILY. Then I was directed to Celia Chan, who is a financial service manager. She handled all the paperwork related to my trading and my new purchase, Celia was very friendly and carrying great customer service skills, We were still finishing up after closing hours and I did not feel rushed at all. I love dealing with Celia. I was given a date to pick up my SUV , it was on 10 th but I wanted to pick it up on 9th, I called CELIA on 8 th evening and requested her to assist me on this, she arranged everything to me to pick up the vehicle on 9th including my registration for the new SUV. My second day, I went to pick up my SUV and Celia had everything already set up for a smooth transition. She took care of my new SUV registration and etc... after I purchased my vehicle, I still contact Celia for everything related to my SUV and her response was so quick, prompt, professional and perfect. CELIA, gets to know her customers and guides them through each step of the purchase and after purchase . She wears a sincere smile and inner integrity that makes purchasing a vehicle a joy. Thanks Celia, will never forget you. I supposed to pick up my SUV on 10 th but I wanted to pick it up on 9th, I called CELIA and she arranged everything including my registration for new SUV . Due to my request, BLAIR product advisor came in on his day off to hand over me the vehicle, which I thought showed tremendous customer service. He had everything already set up for my new SUV including my Number plate ( thank you Blair for fixing my broken number plate , it looks good) . He has a excellent knowledge about vehicles , I was very satisfied with how he took the time to go over all the features of the vehicle. Blair thank you for being their for me on your day off and spending almost 5 hours to make things positive, BLAIR was very knowledgeable about the product, wasn't pushy at all, was patient, and really put us at ease... I was not scared to drive my NX that night ( Around 10 pm ) because of Blair 's excellent training . I would certainly recommend Lexus south pointe, recommend you give these guys a chance to make you the happy owner of a vehicle of your choice. They will work to make the deal acceptable for you. I will always give them first opportunity of any vehicle I purchase in the future.

Disclaimer: I like this place at a four-star level, but because I didn't do anything…read morecar-sales-related here I'm forcing myself not to unduly influence their ratings. The hunnybunny and I arrived here to take advantage of a Groupon car-cleaning special. The price was very good, and the service was UNBELIEVABLY EXACTING. Seriously, this was a decade-old car that'd made several trips into the dusty desert for Burning Man (among many other long trips) and when we got it back we had to double-check the license plate to be sure we were looking at the same car. They detailed it to pretty much new, inside and out. The wheel wells, the tyres, the interior pleather, all of it shone. Truly special, I tell you. But that's not what reminded me to write this review. Noooooo, what was really special was the free bottled water and hot coffee and massage chairs in the lobby of the Lexus South Pointe building. The hunnybunny just purred for the entire time. Oh, and free and fast Wi-Fi. Sometimes it's "date night or fight night". Make it amazing, and make it a date night here. Oh, and they also sell cars.

My husband recently purchased us a family vehicle from this business. AVOID AT ALL COSTS. A week…read moreor so after purchase we had problems upon being it to their attention. We were promptly told no covered under warranty and out of pocket. As we are a single income young growing family. It's disheartening to know buying from a dealership is no better than buying off marketplace. Do not choose this place for your vehicle needs. The manager ADAM NAJJAR should be ashamed.

Brought my jeep in to get certain things looked at. They gave me a $6500 bill for a lot of other…read morethings and my issues are still present. Third time around trying to get it fixed and they stopped contacting me. When people say don't go to dealerships for when you don't have warranty. It's true. The warranty replacements earn them nothing where as piling a lot of things on a bill that doesn't need to be there is where they gain their money. Asked them to test drive it to check and literally within 15 seconds of leaving their parking lot, the issues I needed worked on showed up right away. Incompetent at the very least. Called and messaged them and no response at all.. let that tell you everything about how shady they are

I attempted to book an event here to have wine tastings, and scotch, however it seems like they…read moredidn't take safety and precaution into the equation. I think it's interesting how they can accomodate others, but not myself.

Terrible customer service! Brought a GL350 in for inspection. Booked the day before and set an…read moreappointment for 9am. Dropped off at 8:45am. Mercedes called at 10:15 am to give a price for the inspection and tell us the vehicle was just going into the shop now and would be done in 2-2.5 hours. Ok, see you in a bit. Got there at noon and they had not even put it in the shop yet! Talked to service manager and he said "what do you want me to do, we can't speed up the inspection" and "when you book an appointment, we get to it when we can"... Wow, good job taking care of your customers and respecting their time!!

Never have I called a "higher end" dealership once and not had the phone answered, and then upon…read moresubsequent call backs never being forwarded to whom I am calling. Same reply, they are on the phone already. Absolute crap customer service. Why on earth did I buy a Volvo? Well at least here with only 1 daft dealership... ugh.

This dealer has recently moved to this new location. They…read moreprovide top notch service and sales of Volvo cars #1 in Canada for sales in June. #1 in Western Canada for customer satisfaction. ask for Andrew

untruth-worthy dealership. highly not recommended. Bought vehicle and had issue with it. No one…read moreresolving the issue

adbi was great...wife loved her pathfinder.....manny was easy and relaxing as well no…read morepressure.....barb and mark were treated aces...endorse both highly

Had a great experience with this dealership buying a new Honda Passport. They had no extra fees and…read moreeverything was very straight forward. Would highly recommend working with the team here!

Horrible, experience trying to buy a used car, the people working there who sell the cars are…read morestingy, and are annoying to deal with. They added last minute so called taxes ,which added 3500 dollars which weren't stated to be added. Never coming back,they were crappy salesmen, not really like able too. Yelled at me on the phone,when I said I was returning the car. Bad place to buy a car, NEVER COME HERE. YOU HAVE BEEN WARNED, they should have a one star rating overall on Google Maps.

We would give it a ZERO star if possible. We are in the market for a vehicle well within this price…read morerange. We arrived to the showroom (Typical family of 4) with not a single other person in the showroom. Nobody greeted us. We looked around at the vehicles and sat in 3 of them and were looking for more information. The receptionist acted as if we weren't there. Multiple sales people buzzed around in the background, upstairs and around the main floor area. Not a SINGLE person acknowledged us, asked if we needed assistance or anything at all. Racist? Maybe. Inter-racial couple with kids are apparently invisible to the staff here. Left a HORRIBLE taste in our mouths. Please do not support this judgemental behaviour and go elsewhere.

The type of repairs to expect from Southgate Audi!…read morehttps://youtu.be/hFj046Ij4X0 Respray that is just peeling off! It was supposed to be done right as part of the deal at Southgate collision center, but they farmed it out to CarStars Just an update, Southgate Audi has seen my posts and at first reached out to settle. They said I had to remove my posts, I said they were the truth so they didn't have to be removed. They offered to settle, Oh my Godbut wanted me to remove my posts. I reluctantly agreed, but said I would do so only when satisfied with the repair. They withdrew the offer and won't repair. Meanwhile, they told Audi Canada they were resolving the matter with me as I complained to the parent company. Word to the wise to any one dealing with them: South Gate Audi collision is a first rate repair place. But be careful, as the dealership will tell you that's where they are sending the vehicle, and then send it to carstars or equivalent for a cheap "paint over." I made the mistake of not getting their offer of South Gate Audi collision in writing. Always get their "0ff contract" promises in writing as they will deny them later. That is my experience anyways.

I don't understand why there aren't more Bumper to Bumper stores in Edmonton. Unlike at other parts…read moreplaces, the staff here are incredibly helpful. If you've ever looked for parts for an oddball or vintage car (or a vintage oddball car) you know that it can be a challenge to find people who actually want to help you. But not at Bumper to Bumper. Everyone was extremely helpful even though I was asking for parts that weren't exactly easy to track down. It's truly shame there aren't more of them around!