I came here while on a military trip because I was not feeling my best. Being out of my health care…read moreregion I was just trying to find the best option without sitting in an emergency room for hours on end. It was NOT COVID....ok! They performed covid screening questions and asked me my medical history. The staff was extremely nice. Mr. Mayo was so patient with me even though I was in pain and acting very $&@&. And I was a real $&)&!!!!! He and the staff hooked me up and told me what to do for after care and yep! I wish they were my primary care doctors!!!! They even gave me advice and assistance for veterans benefits. They rock! If ever in Virginia again, I would most definitely stop by this place again. I hate being sick but these people know how to health care! They gave me their website where I can contact them there if I had any follow up questions and can get medical advice. Mayomedical.net Sorry for being crappy Mayo Medical! Y'all rock!!!!!! Oh and may I say WaAAy within my budget!

I have visited this practice on a number of occasions and have had exceptional service the number…read moreone thing that stands out about the practice is is Communication and customer service ,the employees that work there are very respectful kind and efficient. They are also very quick they get you in and out

This hospital has been renamed to Bon Secour, Southside Regional Medical Center, apparently. I…read morewent in to the emergency room after a visit patient first who told me that I had a lot of anomalies in my blood work along with a few other issues and they sent me straight to the emergency room. When I got there, they ran the initial blood tests and everything as well and found all of the same bloodwork anomalies. Well, all of the nurses in the ER were super nice, super helpful and helped me tremendously since I was by myself for quite some time. My boyfriend showed up and stayed with me until they were just getting ready to take me to a room, which was at 2 AM in the morning. So technically I'd sat in the ER room for 10 hours but because of all of the test testing and everything it pretty much went quickly. And I sent my boyfriend home around midnight to take care of our dogs. Anyways, the bathrooms in the ER we're fairly clean and well stocked. But you're also sharing bathrooms with 100 other people lol. When I finally got to my room, the nurse that was assigned to me on Night Shift got me hooked up to multiple multiple. IVs took vials and vials of blood and all the while making me feel very much at ease. I had this particular nurse for two nights in a row and she was nothing but sweet and kind. She allowed me to sleep through some of the things she had to do to get my vitals and everything. I ended up staying three nights and was allowed to be released Tuesday late evening. All of the food was not terrible lol not that I ate all that much. And the lady who delivered my food three times a day was the most happiest lady I've ever met. The only thing I hated was that because of all the IV lines and medication's and vials of blood being taken from me. I only had a short walk from my bed into the bathroom and couldn't even shut the door and had to wash my hands in the room because I couldn't even reach the sink in the bathroom. The doctor that was on the floor for most of my visit I found him kind of cocky at first, but as I got to know him better and was able to ask questions he turned out to be a pretty good guy. For those who were wondering, I had taken some water pills at home that were verbal apparently that depleted a lot of stuff in my system, including potassium, sodium, etc. So they got that fixed. Then the day before I was released, they found out I had pneumonia and had been misdiagnosed with bronchitis several weeks before and was on the wrong medication's and because that doctor had recommended me take Tylenol when I started running a fever somehow or other, I managed to overdose on Tylenol because it not only was in pill form, but it was also in other medication's. They had given me for the bronchitis so I had a whole lot of things going on, but I made it through. Happy to be home. I know this is a lot to read, but this is and was my experience.

My mother was here with septic pneumonia and passed away, they did everything the could to help…read moreher. The doctors and nurses were amazing. My father is here now and he is getting excellent care. They are under bon secure now and much different. Our experience was very good

Although staff is courteous and seem knowledgeable and competent, there is little to no…read morecommunication once you're in a room. To sit for close to 2 hours with no info/update on tests and scans seems wrong.

I wish I could give zero stars. The dr did not listen or provide any valuable care. It was a…read morecomplete waste of our time and escalated our emergency instead of supported or helped.

The worst. Hospital I've ever been. To. You could be dying on your death bed and you have to sit…read morethere and watch nurses and doctors giggling living it up not doing a thing.. I've been here twice in the past year. Horrible. Horrible experiences they will talk about you outside your room. It's very dangerous to talk about someone. And then tell them you're not talking about them espiecally when they are in the mental health unit. Let me tell you if you're planning on bringing a vulnerable loved one. Don't. Had a horrible experience. They let me go into the mental room with my phone. Had a lady look at me and proceed to TALK about how I was on my phone in a way that made it seem like I wasn't important or what I was feeling wasn't real. I then had nurses come in my room to TELL me no one had said anything. IMAGINE I was suffering from schizophrenia imagine I was suffering. Without even asking her which then she confirmed she did say something saying I wasn't even allowed to have my phone in the first place. Horrible please do not come here and if anyone from the department of health or anybody in any charge. Your patients have to hear Your staff talk and laugh outside rooms. My girlfriend is a nurse in the hospital and they are trained to not laughs and dilly dally. You never know what someone is going through and it is sick

My husband went there for a double hernia surgery. It was just a daytime surgery and I was the one…read morethat waited around for a few hours. From check in to the waiting room and all the people that kept you up to date with what was going on, it was a very nice experience.. the surgery went great and we were home that afternoon!

We have had both good and bad experiences with Kenner depending on what you need and which…read moredepartment. I highly recommend Mrs. Gwinn in pediatrics and Mrs. Hopewell in family medicine. We also had a wonderful experience with medical care in the eye clinic, but a terrible experience with their front desk staff.

This place is the worst. Making me male a appointment to get a physical form filled out when I had…read morea recent check up the week before . Like seriously how inconvenient

I have no idea why this place is scoring badly…read more Let me admit, because of the bad reviews on Google and Yelp I was really skeptical about coming here. But I always like to form my own opinions. So I decided to come here to get medical care. I planned to be here for at lease 5-6hours. Therefore I ate a nice lunch, brought me some chips and a soda. I also made sure I charged my phone and brought my tablet. Too my surprise this was about to be the most in and out hospital visit I've ever had. I arrived at 1:03pm (on a average Tuesday afternoon). I was greeted soon as I walked in. They also saw that I was hopping on my foot so they got me a wheelchair. At this point I was rolled straight to check in. After they checked me in, They took me to registration right away. While in registration they got my vitals & even the doctor came over to assess me. Right on the spot He ordered X-rays for my foot. Although I did wait a few moments (maybe 20 mins?) before they put me in a room. I was so amazed at how fast things was moving. Once I got in my room, a few moments later a nurse come and check on me. Then Another doctors came in to assess me and Even the X-ray unit came to me! I couldn't believe they took my X-rays right there in my room! I thought that was very innovative . After getting my X-rays taken, I experienced another brief wait as the doctored waited for my X-rays to view and give me my diagnosis . Maybe 20/30 mins later the doctor came in with her findings. Sprain ankle, They wrapped my foot real good.Gave me some pains meds, documents and a work note. I am so grateful for this painless process. Not even 3 hours later and I was ready to discharge. That was so fast!!! The staff here are amazing, attentive, comforting and knowledgeable! Sincerely a Happy patient.

I live in NC but was visiting the area. I had an outpatient surgery about a week ago & experienced…read morea complication. My dr in NC told me to go to this ER specifically though I don't understand why. After reading their Google reviews, I was extremely hesitant to. I followed his advice though & went. Walking in, I felt like I was going to visit a friend in prison or something. I was met by an unfriendly officer at the metal detector entrance with his wand & rough demeanor. The way he tore through my purse looking for weapons and mace, you'd think I was getting booked. After I passed his "test", I was allowed to walk in to check in. The line was short to check in, BUT the sea of sick patients and their 1 visitor was abundant. There was literally like 2 seats available between 2 waiting areas. There were 3 officers sitting at the desk & I was very shocked when I was told there were 47 people ahead of me. 47??? Once I was triaged, I was taken directly to an ER room due to my condition. Lucky me...eyeroll. I was met by nurse Amanda who was funny, but the nurse practitioner was rude and told me that my NC dr botched my surgery. Ummm, what??? My surgery wasn't botched. They just didn't want to go behind what he did and cauterize the area that was bleeding. They tried to convince me to leave & not wait to speak to ENT. I waited anyway. The ENT specialist came in trying to gag me to death with the tongue suppressor and some other tool. Umm, HELLO!!! I had my surgery under anesthesia, so how the heck do you think you can try to do the same thing with me wide awake??? If I had any food in my stomach, I would've definitely thrown up on her. It would serve her right too!! The experience was painful & disturbing. After that, I was admitted for observation. Every single nurse/care partner I met in the CPU department were great. They clearly love their jobs. The ER staff needs to take some notes. I ended up being discharged this morning. They still didn't cauterize the area. They just "watched" me overnight to make sure it didn't bleed & then they told me to stay on a liquid diet until the weekend in hopes that the area will heal. I somewhat recommend them. I feel that if they would've cauterized the area, I wouldn't have to worry about the issue anymore. Instead, I have to HOPE it doesn't bleed again & if it does, come back to them. That is a complete waste of time and money. Just do it right the first time. Oh, and one more thing...please protect yourself in the ER waiting room. It is dirty, social distancing isn't even possible, and almost no one is wearing their masks correctly. I felt like I was going to get sick just sitting around some of those patients. It is completely disgusting.

I have been enjoying 36 two-hour cardiac rehab sessions at the excellent cardiovascular department…read moreof this hospital, due to a heart bypass with graft procedure in June 2026 that took place at Newport News Medical Center. The staff have all been professional, friendly, and supportive. I am lucky to live only 10 minutes away. Thank you all.

The visit began positively, and we were seen quickly. However, as the appointment progressed, the…read morequality of care declined significantly. We were seeking medical attention due to what we believed to be severe swelling following a severe sunburn, but there was very little supportive care provided. Despite identifying a fever, there were no fluids, fever-reducing medication, or follow-up temperature checks. There were also no routine reassessments or check-ins to monitor our condition throughout the visit. Additionally, the diagnostic process felt very vague. Very few questions were asked to determine the cause of the symptoms, including basic questions about allergies, recent use of new products, changes in diet, or the extent of sun exposure. This lack of thorough evaluation made it difficult to feel confident in the care being given. When the diagnosis was explained, the information provided was vague and left many questions unanswered. Overall, the experience felt impersonal, lacked the level of care and communication we expected, and left us feeling uncomfortable and disappointed.

Spent the weekend at St Mary's Hospital having two procedures…read more Have to give high marks to everyone at St Mary's hospital. Their professionalism and care was absolutely amazing. If I could I'd give them 20 stars! Thanks St Mary's for your care!!

I visited the ER at St. Mary's around 6:00 PM due to sudden bleeding and other symptoms that left…read moreme anxious and uncertain. Since I was already at the hospital, this was my only option. It was also my first time ever going to the ER. I was moved to a curtained communal waiting area, where my experience changed dramatically. From that point forward, I received very little attention from the nursing staff. No one checked on me or provided updates unless I got up and asked. I had to initiate everything, from getting instructions for a urine sample to asking for updates on pending results. It felt like a self-service situation, with minimal support for someone in a vulnerable state. Around an hour later or maybe two, Dr. Gatewood, who was kind, thorough, and communicative did stop by and explained all the CT scan and bloodwork results. This helped ease my concerns. There was one test remaining that he couldn't go over which resulted in me waiting additional hours. Around 11:00 PM, I received an email saying my discharge was being processed, before I had seen a second provider. Shortly after that, Dr. Ross Kalman came in. He introduced himself and quickly reviewed some test findings, focusing on one result without offering a full explanation. I asked questions to better understand what could be causing the bleeding, and his response was, "We only deal with emergencies here." That comment felt dismissive, especially after waiting nearly five hours. I wasn't frustrated at not having a diagnosis, I was seeking clarity, and this was my only opportunity to ask. I also brought up dehydration, something I've dealt with in the past, and requested IV fluids. Dr. Kalman denied the request, saying my labs looked fine. However, in his discharge notes, he incorrectly wrote that I denied oral fluids , I was never even offered any. In reality, he told me to "continue doing what you've been doing," which was vague and unhelpful. As our conversation ended, he said, "You look disappointed," and walked away. That's when I began to feel physically overwhelmed. I started to hyperventilate and that's when nurse Alexis eventually noticed and came to help me calm down. I stood up, intending to leave, but my legs gave out. I didn't yell or act aggressively , I simply became physically unwell. With all that being said, I was told this is a panic attack which I have never experienced. I'm in shocked why vitals were never checked, and how Dr. Kalman never returned or followed up. What's most concerning is how the episode was documented. His discharge summary described me as "verbally aggressive," "yelling," and said I "threw myself on the floor." None of this is true. The interaction happened privately, and no one else -- including multiple nurses, techs, and Dr. Gatewood, had any issues with me throughout my visit. Dr. Kalman did not examine me during or after this incident, yet made assumptions in his notes that were both exaggerated and inaccurate. As part of standard protocol, Dr. Kalman would have been aware of what happened yet he never came back to check on me. This whole incident is not just unprofessional and it's unacceptable. To make matters worse, my primary care doctor never received any record of this ER visit. That lack of communication is alarming, and reflects the broader issue of poor follow-through and documentation. This visit left me feeling unsupported and misrepresented at a time when I needed clarity and care. I'm sharing my experience so others can be aware of how important it is to advocate for themselves in medical settings, and how quickly a vulnerable moment can be misunderstood when compassion and attention are missing.

Very low quality service. An ER nurse told me they would have to remove my central line port to do…read morea culture. That's not how that works at all. Very uneducated staff. Unit is absolutely filthy too. Blood everywhere.

Was there after my roommate fell and was caused to ER for observation. Waited in waiting room over…read moretwo hours before anyone updated me. After I got back and to her room, I noticed that it was over two hours before anyone even came into her room to check on her. When she was discharged, I told the nurse that she used a walker at home and asked that they vri f her outside in a wheelchair since she was having dizzy spells. She got tired of waiting so she decided to just walk out of the hospital unassisted. This is the first occurrence of a patient being discharged and not wheeled out in a wheelchair. I was not impressed with their quality of care at all. I do not suggest HDH, Forest campus at all.