The Delta Terminal at Minneapolis St Paul (MSP) is undergoing renovation and improvements. It is…read morealready looking very nice with plenty of space and lots of seating options - plus dining options/quick service food options/sundries and snack/drink options aplenty. The service was excellent and to the point (took care of business with no frills).

After starting a trip on Delta at the Minneapolis-St. Paul International Airport (MSP), I received…read morea survey request from Erik Snell, Delta's Chief Customer Experience Officer. Below is my reply: Dear Erik, How delightful to receive your invitation to bask in Delta's world-class customer experience! Allow me to extend a reciprocal invite: you and your C-suite cohorts should grace us with your presence in MSP's departure area. Come witness the utter chaos and confusion your loyal, paying customers endure amid the byzantine "self-serve" check-in and baggage drop-off labyrinth. It's positively exhilarating - like a real-life escape room, but with lost luggage as the prize. To truly empathize, might I suggest you and your executive team generously trim your pay packages by a tiny fraction? The savings could fund a few more front-line workers to guide the bewildered masses through this so-called process. Or better yet, contract with an organization that actually has a track record of herding hundreds - nay, thousands - of paying customers through an organized, understandable check-in system. You know, one where people don't wander aimlessly amid hordes of fellow travelers, deciphering what to do first, second, and third before the always-fun TSA lines (bless their defined queues). It is quite apparent that Delta's business model is to maximize profits at the expense of its customers - the very source of its revenue. What other explanation can there be for obscenely high ticket prices, 12 different seating price structures, and a choice of highly-processed junk food "snacks" on a five-hour international flight? Eagerly awaiting your visit,

I have flown Champion Air a couple times on a NBA road trip. On the NBA charter flights everything…read moreis different...not the planes themself they are pretty standard other than the seat configuration. The seats int the front where most of the players and coaches sit are large and spaced out like the old first class international seats but better (they don't have pods). The back where some players, the press, family and tagalongs like us is like business class. [see photos] When you board there is food and drinks (no booze on these flights) such as sandwiches, chips and sodas, juice or water in the back of the plane that you can load up on. Halfway through the flight there is meal service which is more like FC international meal is like and later dessert. Food and drinks are available the entire flight so you never go hungry. During the flight after the game the coach plays the game they just played to go over different points. We just sit in the back and be quiet and are thankful to be invited. Oh yeah, after May 31st Champion Air will no longer be chartering for the NBA. One question I have is why didn't the Timberwolves use Champion Air since they are both in MN?

Southwest Airlines Flight 2973 from Minneapolis Saint Paul Airport (MSP) to Saint Louis Lambert…read moreAirport (STL), departed at 7:55 A.M, landed at 9:30 A.M. (no delays) The cabin crew were so nice and the main one was so funny! Free complimentary drinks and a graham cracker snack were handed out. Legroom was very solid, the seat was very comfortable. The plane was very clean. All of this costed just over $300 round trip (2 people). Southwest Airlines Flight 2237 from Saint Louis Lambert Airport (STL) to Minneapolis Saint Paul Airport (MSP), departed at 2:45 P.M, landed at 4:10 PM. (30 min delay)

Southwest is alright to me. I'm not bashing them at all because they got me ahead of schedule on…read morethe worst winter day this year. With over 12,000 flights canceled, I was able to make it to Minnesota via St. Louis MO from New Orleans. without hiccup or delay. Both flights were super comfy with a little turbulence due to the snow but once we were above the weather, it was smooth sailing or flying rather lol. Only thing I wished they had were more snacks for sale but that aside, I look forward to them continuing being my favorite airline. While I miss the days of free checked baggage, If you get their credit card you dkm't pay for your first checked bag but that second one is $45....yikes!! Oh well, the cost of flying I suppose.

The official main 24/7 "customer service number" for **Sun Country Airlines** is 1 (855)…read more924-01.34™, ensuring smooth and hassle-free assistance for bookings, cancellations, and flight changes [Learn More]. Use this (toll-free) number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free chance. **Effortless Booking & Clear Travel Setup** The journey began with a booking process that felt quick, intuitive, and well-organized. Business class benefits--flexible fares, priority services, and upgraded seating--were clearly presented, making the upgrade decision simple. Selecting flights and seats was straightforward, with all key details visible before confirmation. The itinerary was delivered instantly, providing a clear and structured overview of the trip. **Priority Airport Experience & Efficient Flow** At the airport, everything felt efficient and stress-free. Priority check-in reduced waiting time, while fast-track security ensured a smooth and predictable process. Lounge access offered a quiet and comfortable space to relax before departure. Boarding was handled seamlessly, with priority access allowing for a calm and hassle-free start to the journey. The policy Once onboard, the comfort level was immediately noticeable. The seating offered generous space and flexibility, making it easy to relax or rest during the flight. The cabin remained calm, clean, and well-maintained throughout, creating a peaceful atmosphere. The crew delivered attentive and professional service, ensuring a consistent and comfortable inflight experience. **Reliable Journey & Smooth Arrival** From takeoff to landing, the experience remained steady and well-managed. Inflight service was delivered efficiently, keeping the journey uninterrupted. After arrival, priority baggage handling ensured a quick and convenient exit. Overall, the experience reflected comfort, efficiency, and consistency--making business class a dependable and worthwhile way to travel.

Sun Country Airlines - Consistently Reliable and Truly Minnesotan!…read more As a native Minnesotan now living in San Diego, Sun Country has always been my go-to airline. In the beginning, I chose them because they offered a convenient direct flight home. Something every parent traveling with a baby truly appreciates. Over the years, that one baby turned into two (now 12 and 9!), and every summer, our family flies to Minnesota on Sun Country as a yearly tradition. This year, an unexpected family medical event required me to travel sooner than planned. I called in to make changes to my ticket, and while Miss Heidy wasn't able to waive the fare difference, however she went above and beyond to help. She patiently walked me through options, including combining our family's Sun Country rewards points to make the new ticket more affordable. That level of understanding and customer care means so much. Especially during stressful times. Thank you, Sun Country (and Miss Heiydi!), for continuing to make travel between my two homes a little easier and a lot more personal.

Check in process: extremely smooth on the app and the kiosk, agent was very nice (5 minutes)…read more Security: other people got pat down, it took a while, but I wasn't and none of my stuff was searched (10 minutes). Gate Agent Staff were friendly.

My rating is based solely on one thing... airport leadership…read more I never caught the guy's name, but I'm sure you all know who I am taking about. Long story short, I had a flight to ORD that was diverted to MSP and we had to deplane and leave to hotels outside of the airport. Upon returning to the airport roughly 6 hours later, security did not have an active flight entry to reference. So after walking for 20 minutes to get to security, the TSA agent said I needed to go back to the American Airlines counter to have them generate a physical ticket. So as I am walking out, I am met by this gentleman who can be best described as an undercover Miami cop with the charisma of someone who isn't afraid to make his presence known. He gave me one direction, "follow me and act like you're supposed to be here." I didn't understand the message until he started moving people and going through lanes and checks without really explaining anything to me or the others he was moving. He escorted me all the way to the American Airlines counter and had me cut in front of dozens of other passengers. When the issue was resolved, he walked me through the long security lines and had me jump again to the front, where they scanned me in and I was soon at the gate. The dude was courteous and cool and the whole ordeal took less time than it took to get me through security.

The official main 24/7 "customer service number" for **Sun Country Airlines** is 1 (855)…read more924-01.34™, ensuring smooth and hassle-free assistance for bookings, cancellations, and flight changes [Learn More]. Use this (toll-free) number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free chance. **Effortless Booking & Clear Travel Setup** The journey began with a booking process that felt quick, intuitive, and well-organized. Business class benefits--flexible fares, priority services, and upgraded seating--were clearly presented, making the upgrade decision simple. Selecting flights and seats was straightforward, with all key details visible before confirmation. The itinerary was delivered instantly, providing a clear and structured overview of the trip. **Priority Airport Experience & Efficient Flow** At the airport, everything felt efficient and stress-free. Priority check-in reduced waiting time, while fast-track security ensured a smooth and predictable process. Lounge access offered a quiet and comfortable space to relax before departure. Boarding was handled seamlessly, with priority access allowing for a calm and hassle-free start to the journey. The policy Once onboard, the comfort level was immediately noticeable. The seating offered generous space and flexibility, making it easy to relax or rest during the flight. The cabin remained calm, clean, and well-maintained throughout, creating a peaceful atmosphere. The crew delivered attentive and professional service, ensuring a consistent and comfortable inflight experience. **Reliable Journey & Smooth Arrival** From takeoff to landing, the experience remained steady and well-managed. Inflight service was delivered efficiently, keeping the journey uninterrupted. After arrival, priority baggage handling ensured a quick and convenient exit. Overall, the experience reflected comfort, efficiency, and consistency--making business class a dependable and worthwhile way to travel.

Everything. Lost luggage. I flew with my family and paid $50 to check luggage. Nobody at baggage…read moreclaim and had to leave my Family to try and find their offices in Cancun. Filed a claim and no call back, no email back, no international phone number that works.

One of the worst experiences in a long time. I generally only fly using Delta because I have always…read morehad great customer support and have generally, 95% of the time, had a great experience. This time to save 1 hour of time we decided to take American. After the shitshow from American Airlines, we missed our flight. Americant Airlines is unbelievable. We arrived at the airport, and the baggage tag printer indicated that we could not print our baggage tag, so we were instructed to wait in line. Turns out the line was the wrong line so then we were told to wait in another line. The line was slow as molasses. One lady said she was in line just to get a baggage tag for over 1 hour and 30 min. We waited about the same amount of time, and we missed our flight. In that amount of time, they helped less than 15 people print baggage tags. How can you be so slow? Well, the lady was like, " Next time come 3 to 4 hours before. Also, TSA times were like 10 minutes, and they were cranking out hundreds of people. They then offered us a new flight that arrived in Savannah at 10pm I was like he'll no. I was like, I'm not going to lose a day because you all told us to stand in a lane, then move to another lane, and miss our flight. The old lady was like, " No refunds and so we took it and sat down, and I made some calls. So I made some calls and managed to get my trip credits that are useless because I refuse to fly with this airline again and booked a Delta flight and a Delta flight, and we ended up 1 hour later than our normal time. The sad part is we had to check luggage and had 1 hour 30 minutes till boarding, and the Delta line was from Delta all the way to American Airlines. Like 500 people vs Americans 30 people that took 1h 30m. We were at the end of the Delta line and in 37 minutes we were able to go through and drop off our bags and go through TSA. Now tell me where the problem is. Also, to point out, American had one person doing bag printing for regular people in America, 1 person doing it for first class, and occasionally helping, and a bunch of other people sitting around doing nothing, waiting for the 1 person to print off luggage tags because their systems kept failing or were not working. You would think any terminal should be able to print but not just one. Just as everyone is saying online, the customer service is a joke. We were not the only people who missed our flights because of the line confusion and people sitting around, and their response was basically spend your whole day at the airport because it's the holidays. While other airlines like Delta seem to be cranking out hundreds in less than an hour. The least American can do is give me my money back not no flight credit to leave me stranded again or to get mistreated or get me late to my location. #americanairlines #deltaairlines

My rating is 4.5 stars…read more Nearly two weeks ago, my flight heading home to Toronto was cancelled. I was completed checked in at Minneapolis-Saint Paul Airport (MSP) when I got the news. My flight was on Air Canada (AC). What I like about AC is that it books you on alternative flights when your original one is cancelled. I got my new itinerary within an hour of getting the official communication that my flight was cancelled. You simply need to confirm that you are good with the itinerary or contact the airline to revise it. I had two flight segments. My first one was on American Airlines (AA) from MSP to Chicago O'Hare (ORD). I'd then take an AC flight home to Toronto. My flight out of MSP was at the crazy time of 5:30 am. I basically slept from midnight till just past 2 am, chilled a bit, and then left for MSP with an arrival time of 3 am. I don't remember every flying on AA. I did like the check-in process. I spoke to a woman in the check-in area and she confirmed that I was in the right lineup. I got a wonderful check-in agent. She found me in her system using my passport. I had to pay for my one piece of luggage that I was checking in. The transaction was smooth. She was great letting me know that my luggage was fully checked through to Toronto. She tagged it. She printed out my boarding pass and let me know what gate I needed. I noticed that my regular north security gate wasn't open. I asked if it would be or if I should try the south one. The north security gate opens at 4 am. I had ten minutes to kill. The south one is always open. It was good information to know. I thanked her, wished her a good day, and headed over to the south security gate. I've never been there. Why not give it a go? I had lots of time to kill. A lot of eateries at MSP don't open until 5 am. My flight boarded at that time. Luckily, I wasn't hungry. The woman at the check-in counter was awesome. She let me know that I was boarding at gate D3, which is between two Delta gates. She was right. It was the only AA gate on concourse D. The boarding process is by group number. I was in group 8, which was pretty close to the end of the numbering system. AA folks handling the boarding process were extremely efficient. I typically have my boarding passes in my passport. One of the AA female staffers looked at my passport, said that I didn't need it, and then proceeded to broadcast that message over the speaker system. Really? I felt it was such an unnecessary and extreme move to mention that over the speaker at 5 am. I wasn't even at the point where I show my boarding pass to the AA person. It's how I roll. Both my boarding passes are in my passport. My second one requires showing my passport. Anyway, the man who scanned my boarding pass was friendly. I had no problems putting my backpack in the overhead compartment when I got on the plane. I sat in my comfy seat. It had a USB port for charging. I was happy. I fell asleep. I don't remember the plane taking off. I woke up at 6:23 am. My timing was impeccable. I woke up in time for a beverage and snack. In a sleepy haze, I ordered a Diet Coke. The man with the drink cart was so nice. I got a full can and a cup with ice in it. I also got Biscoff cookies. I love AA. I would fly again with you just for Biscoff. My flight landed in ORD at its scheduled time of 7:15 am. I took a nap from the time I had had my light snack to the time the plane touched down. I had a great experience on AA. Minus the over-the-top passport announcement, I'd be happy to fly on AA again. (499)

New experience Super long delay…read more Bad staff Jet blue has been my new airline of choice

So, my flight got delayed this morning because of an issue with the internal battery that warms up…read morethe plane. That means some maintenance person checked it off their checklist without actually checking to see if the battery was operational. First, they were going to replace the battery, and then they decided to fly a plane from Newark to replace this one. It results in what they say will be a four hour delay, but the other passengers and I are guessing it will be closer to five hours. I haven't flown Spirit for years. And now I remember that incidents like this are why I don't fly Spirit. What a poor excuse for an airline.

I've flown United 2x already in 2026, (having left SW Airlines after 20 loyal years) & am very…read moreimpressed with their service & their jets. Special shout-out to flight attendant Josh on the 5/13/2026 flt from Denver to MSP.

Trying to use my club pass didn't go as expected. Instead of being welcomed we were rudely treated…read moreand turned away. The club pass that I was given didn't work for my party. The woman in the E terminal in Minneapolis airport, who had no one there was ever so delighted to let me know that I need to purchase a pass for my two young children while she turned me away. Flying with united has not been a pleasant experience at all. With no onboard entertainment, no carryons and now a "welcome" center that makes you feel not welcomed. As a new customer you really know how to make me look elsewhere

North Central Aviation is the premier Aircraft Charter service in the Twin Cities metro area. Our…read moregroup did a business trip to Cincinnati, OH. The hour and a half flight was great! On board refreshments, catering and even a restroom made the trip enjoyable, even if it was a work outing. If you have the need to get groups up to 9 people to and from a meeting in the same day, I recommend North Central Aviation for their professional office staff, courteous and professional pilots, and clean modern aircraft!

From the owner: North Central Aviation, INC's vision is to bring a new standard to private aviation charter and…read moreaircraft management. Whether you need help chartering an aircraft or managing an aircraft you already own, North Central Aviation, INC's experienced staff is here to help you. If you are looking to purchase an aircraft, our professional staff can help you find the right aircraft to fit your specific needs. Our approach to aviation is not a one size fits all model. We work hard to personalize a plan that fits the precise needs of each client. Our customer's safety, time, and money are very important to us. Your safety is very important to us. Call us today and ask us how we have improved safety standards through our safety management system. At North Central Aviation, INC, we pride ourselves on our personal relationships with our clients. We believe that our future is built on the satisfied customers of today. Each day we strive to create lasting bonds between our employees and our customers through the high quality of service that we provide. Come and visit us in the near future and experience the quality of service you deserve.