I've flown United 2x already in 2026, (having left SW Airlines after 20 loyal years) & am very impressed with their service & their jets. Special shout-out to flight attendant Josh on the 5/13/2026 flt from Denver to MSP. read more

Trying to use my club pass didn't go as expected. Instead of being welcomed we were rudely treated and turned away. The club pass that I was given didn't work for my party. The woman in the E terminal in Minneapolis airport, who had no one there was ever so delighted to let me know that I need to purchase a pass for my two young children while she turned me away. Flying with united has not been a pleasant experience at all. With no onboard entertainment, no carryons and now a "welcome" center that makes you feel not welcomed. As a new customer you really know how to make me look elsewhere read more

I was driving back to Eagan from Rochester on my last full day in Minnesota. I saw a notification on my phone perhaps five minutes away from the BP gas station in Eagan that my Air Canada flight back to Toronto the following morning was cancelled. My heart sank. Immediately, I was thinking of a backup plan. After filling my rental car up with gas, I pulled off to the side to look into the notification more closely, followed by looking at my inbox. It turns out that Air Canada had automatically booked me on alternative flights to get me back home. Yes, flights. Plural! I was relieved. My first flight segment was on United Airlines (UA) from Minneapolis to Denver. I had not been to Denver in nine years. I was thankful that I was still going home, although my travel day would be mighty long. I checked in online through the UA app that I needed to download on my phone. UA has its act together. When you check in, you upload a photo of your passport and PCR test result. It was efficient! I couldn't get my actual boarding pass or check my luggage in. I had to see an agent. Oh, fun. This flight was scheduled to fly out of MSP at 9 am. I woke up at 4:40 am, left the hotel before 6 am, dropped off my rental car, and managed to get to the UA check-in counter at around 7 am. I had a nice woman check me in. I was originally upgraded to business class. As a result, I didn't have to pay for checking in my lone piece of luggage. I believe that it was one of the flags that didn't allow me to successfully check in online. I had bought a larger suitcase. I don't ever recall going over the maximum weight allowed. I did here! I was over by 2.5 pounds and was asked to remove some stuff. I don't even know what I removed, but when I got it down by two pounds, she was good with it. Luckily, my backpack had plenty of room, so everything worked out. My second flight segment was on Air Canada. She managed to get me checked in to both segments, gave me my boarding passes, and reassured me that my luggage would get to Toronto directly. I thanked her and wished her a great day. My flight from MSP to DEN was uneventful. I was in economy class for this flight, which was comfortable. My backpack was safely stowed in the overhead bin. I got Biscoff biscuits and a full can of Diet Coke. I can't complain. I love both. The downside was that none of the seats in economy class had a USB port. Although my phone still had a lot of battery left, I prefer charging it as much as possible when travelling. Considering how plugged in we all are as customers and how we highly rely on our phones with important documents, a USB port would be a nice upgrade. I can't remember when I last flew on UA. This trip detour was unexpected, but it all worked out and I was grateful. (48) read more

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Check in and boarding process went smoothly. Flight took off on time and arrived on time. Flight started with a kid in the seat behind mine kicking my seat ( not good ). I would say the flight went well but this dog on kid and his clueless parent made my flight below average. But this isn't the fault of United of course. read more

I flew United for the first time last week and was very impressed. I am usually Delta or American exclusively but after last week, I would fly United again. Both flights were on time and offered good service. One of my flights even gave the potential option to take another flight for travel rewards! I didn't get selected but the app makes it so easy to navigate. There were no snacks but since everything went smoothly, giving it 5 stars! read more

United Airlines - Complimentary Orange Juice - Airlines Near Me - Saint Paul, Minnesota

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I recently had the misfortune of sipping on what can only be described as a toxic brew masquerading as coffee on a recent flight. United's coffee was an insipid, lukewarm concoction that seemed to be brewed with utter disregard for passenger well-being. I found out recently that the water tanks and lines are only cleaned once a year, and the water source is infested with baby maggots! Needless to say, the coffee tasted like a swampy nightmare, with notes of stagnation and a hint of larvae. It was like sipping on a bug-infested pond. I'd rather go caffeine-free than risk another sip of that noxious brew. To the airline: Clean your tanks, change your water source, and for the love of all things caffeinated, take your coffee game seriously! To fellow travelers: Bring your own coffee (and a strong stomach). read more

One of the slowest United ticket counters I have ever encountered in my years of flying. I simply wanted to drop off my checked bag. I was in the Premier Access line with three people in front of me. It took me 20 frickin' minutes to get my turn at the counter. Apparently two of the three people in front of me needed to conduct ridiculously long, complex transactions and then physically print off tons of physical tickets and other paperwork. I've been using digital boarding passes for years now, get with it folks - you'll speed through Airports much more efficiently. When I finally got to the counter, the United agent apologized for the wait. I commented that they need more staff. She responded that they had laid off 11-12 employees from their location and tried to replace them with these automated kiosks. Clearly this was not working. Once I got to the counter, I was there about one minute and I was done. read more

United Airlines - Airlines Near Me - Saint Paul, Minnesota

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Undoubtedly the worst Airline EVER! They take absolutely zero responsibility or accountability for their actions and delays. I will be getting in contact with the airline help and having them take a look at the delays and cancellation issues from them. In total this has been over a $1000 setback with cancellation fees, and rebooking fees from just me and my partner alone . Not to mention the lost time at work due to there clear incompetence and lack of care. There was over 1000 people stuck in Chicago due to these Crooks and they all had to reschedule there lives due to Uniteds clueless management and United won't do a thing about it. read more

Summary: We literally lost our whole vacation, because United refused to help us. We were scheduled for a cruise, & we foolishly let the cruise line arrange our flights. They booked us on United, departing at 9:19 PM, the night before our cruise. On the day of our flight (from Mpls. to Chicago, then to Anchorage), I checked the flight status 4 hours before it was scheduled to leave. It was delayed 2 hrs. Not a problem; we would have arrived in Anchorage at 4:33 AM, originally, so we had time. I just called the cruise line to rebook the connecting flight, since the 2-hr. delay would have us arrive exactly when the connecting flight was scheduled to take off. They fixed that for us. Then, our initial flight was delayed another 3 hrs. Still, we should have made it. Shortly after 2 AM, United told us the plane had arrived. However, the delays meant the crew had to go home. United did not get another crew (we would have accepted a slight delay & reduced services or something, whatever it took). No. The flight was rescheduled for 2:20 PM. This meant a total delay of 17 hrs. We would not be able to get to the cruise, before it sailed. We were told the only other flight to Chicago was at 6:15 AM, but it was full & overbooked. I asked the gate attendant to put us on standby for that flight. It was worth sitting around a few more hrs, just in case we could get to Chicago for our connecting flight. He tried. The system would not let him. And, all of the more experienced employees had just left. The attendant said he thought it was because our baggage still was on the 2 PM flight, & the system would not let us be on standby for an earlier flight. He sent us down to baggage claim, to get our suitcases & try again to get on standby. OK, whatever it took (despite me doing all of this with a sprained ankle). We went downstairs and asked for our bags. BTW, we were the last people to get bags from the delayed flight, before the baggage handler said "no more" and went home. He told the baggage claim counter that no more bags could be pulled from that flight. What, no one else could handle those bags? There were 12 hrs. before it was scheduled to take off! We explained what the gate attendant had said, so baggage claim tried to get us on standby for the 6:15 flight. They spent 2 hrs. trying, mostly on hold with their own customer service (the same one custs. call), waiting for someone to be able to pick up the phone. By the time the call was answered, the baggage claim attendant had made so many attempts to alter our tickets (trying other flights, other airlines, standby, etc.) that the whole reservation was messed up (she said). Cust. svc. was able to get the tickets restored to the way they were before this, but they were unable to get them transferred to a flight on another airline, get us on standby for the 6:15 flight, or anything to help us with the original problem. We were told to take our bags back to the ticketing counter, which would open at 3:30 AM. We went (limping) back upstairs, & got in a long line for the ticket counter, at 3:30 AM. It took us 2 1/2 HOURS to get to the front of the line. People around us were booked on the 6:15 flight to Chicago. Many of them did not get through the line before 6:15, despite having gotten in line at 3:30 AM. I have no idea what happened to them, but wouldn't basic logistics say to move the immediate needs custs. to the front of the line? Not United. They only cared about keeping non-premium custs. out of the premium line, & encouraging people to use the self-check kiosks. There were 3 agents at the self-check bag drop counter. There were 2 agents at the additional svcs. counter (where we were in line). Both got stuck on hold with - wait for it - United's cust. svc. It took them over an hour to be able to get answers for their custs, one of whom they couldn't even help. We finally got to the counter. We explained. The agent showed us that all of their flights were full, & then she outright refused to put us on standby or another airline. She said only premium custs. would be able to get those seats. What?!? Then, she said United's flights were full, so there was no point in standby. Huh? That is the only point in standby! All we could do was go home. read more

I'm on a flight from Hell!!!! United Nooooooooooooooooooo! Does that make my review long enough???? Pilot LN James is prob not the pilot you want he smelled bad getting on the flight!!!!! read more

United Airlines - Grossssssss - Airlines Near Me - Saint Paul, Minnesota

Cheaper is not better, but since my company accountants love low prices, I'm on UAL. Their gate lineup is crazy though. I wish every airline employee loved their job like SW employees do. read more

United Airlines - The gate agents allowing the line up into the walkway. How is it ok for them to block it because their plane is late? Arggghh! - Airlines Near Me - Saint Paul, Minnesota

Both legs of my flight were on time. All UA associates that I interacted with were very friendly and helpful. Bonus that there was a lounge, albeit small, but it's better than no lounge like some other regional destinations. Another plus were all the gates had large, signed boarding lanes for all groups which made me wonder why EWR cannot get it together like some smaller airports. read more

United did a great job getting me here in time, on a newer aircraft, and with great customer service. The flight attendants were just as friendly and accommodating as could be. read more

Today is 11Nov 2021, I called Chase to cancel my United Airlines Card. Turns out, when UA gives you a free voucher you have to schedule using their voucher page and that page makes your flight 4 hours longer than if you just went to their regular reservation page to reserve a ticket? Wut? That stinks! Plus, I've not been able to use the 2 annual passes to the sky club so that bites too! They did give me a $60 credit so EVERYONE call in and get that credit! Still might cancel this thing! read more

Definitely one of my least favorite airlines... For a variety of reasons. While today I was lucky enough to be on one of their newer planes, generally I've experienced planes in dire need of interior repair. Today, my issue was at ticketing. After checking my bag (and paying the $25 fee as I have no status (I'm Platinum with Delta), I noticed that I hadn't been granted TSA Pre-Check. I went to the ticketing counter and it took 10 minutes to get the info corrected (I was first in line) and a new boarding pass generated. (Note that my travel arranger had previously provided my Known Traveler number). With a wait that long, it would have been faster to go through the standard security line. read more

I got an email asking me to check in. Then whe I try they say I. Cant because I have an economy basic ticket and am not checking bags.. I have no bags to check idiots.....so what I need to make a fake bag to.check.in? Unbelievable read more

Used to be the best airline 20 years ago. Sick of being treated poorly consistently by all their staff

I would never travel on this airline I have little dog's and feel after the little bull dog was murdered by the flight attendant by having the dog placed in an overhead and was suffocated to death and she claims she didn't know their was a puppy in the carrier? All the puppy's barking for his life which ended. I do not trust this airline as their has been too many bad situations. And I had no option to give this zero stars as it made me in order to place post!!!!! read more

Just the worst service. Like remarkably bad. Waited 1 hour 45 minutes to talk to a cranky asshole after waiting 4 hours for them to cancel my flight, bc they didn't have staff ready for our flight. Just utter incompetence. read more

I realize that machines have mechanical issues and when I'm flying through the air in one I want it to be in tip top shape so when the first leg of our journey to Hawaii was delayed by mechanical issues, so be it. However, this meant we would miss our connection in San Francisco so in order to book another flight I had to stand in line for 45 minutes to be assigned seats in the last row of the plane. He wouldn't even give us exit row or economy comfort... He said they were full but when I checked the seat map later I saw they were not. So after sitting in the airports for an additional six hours we were crammed into the non-reclining back row for another five and a half hours. To top it off, the entertainment system did not work but at least we got to watch how many people came and went from the rest rooms right behind us. Never again United!!! read more

United Airlines - Airlines Near Me - Saint Paul, Minnesota

Really the flight attendant is hiding for serving the first class passengers. Really do you job. You are 45 late and now you don't want to take care of your passengers. read more

The airlines was over 2 hours delayed leaving and caused us to miss our connecting flight with them and miss getting home that day. Airlines put us on a late night flight to Detroit to get us closer to home and said a representative would meet us when we arrived to provide a hotel and transportation. Arrived at midnight to find that there was no one still at the airport to help us. Spent an hour calling hotels to find rooms for us and try and get a taxi at 1:30 AM. I have filled out requests on line and have left messages to get reimbursed for taxi and rooms and get no responses. They are now on my no fly list and I will stick with Delta. You don't lose customers because of problems, you lose them based on how you handle those problems. read more

Worst airline I have ever flown on. I have booked through this airline multiple times, and almost every time there is some sort of delay due to plane issues. It's very inconvenient when you still have a three hour drive home after you land at your destination airport. read more

If I could give zero stars I would! A gate agent making a 10-year-old career change out of leggings because they deemed it inappropriate is outrageous !!! Two other young girls young young girls were not allowed to get on the flight at all because they had nothing to change into. I guess we line in Ameristan now. read more

Wish there was a 0 stars button.. Absolutely the worst experience I've ever had with an airline.. Purchased a ticket from their website, then 13 hours later something serious changed in my life and I was unable to make the trip.. So I followed what seemed to be their online process to receive a refund of my ticket price and missed one line of fine print.. 6 days later I'm informed that because I did not go through their refund process exactly in the order they say, and because it's NOW been more than 24 hours since I purchased the ticket, I am I eligible for a refund.. 3 hours in the phone with lethargic and unhelpful associates and still, no humanity.. I work in customer service too and I understand how simple credit card refunds are. Their website is intentionally misleading, their customer service people are air-headed and monotonous, and their policies regarding refunds are ridiculous.. I'm a person, and things happen. Grow a heart United.. "UNITED AIRLINES.. We could care less about our customers" read more

lol Most of my flights and overall experience, (from checking in on your phone (Best on iOS) to take off and landing) has been fantastic. This time, not so much. Let me start, so we're at MSP and we're having a flight to ORD which is gonna be connecting to another flight with United again but it's heading out of state (to FRA) for another connecting flight. While Delta and everyone else was still heading to Chicago but the flights were delayed, (because there were weather problems at Chicago at the time) United decided to cancel my flight, I went into the app to rebook my flight to another time, turns out that there were NO more flights to chicago with United available, and it told me to book the flight for tomorrow. (if I did I would've missed my connecting flights!) thanks to Delta I was able to make it to chicago on time the same day, and I was able to make the FRA flight, this is where the 2nd giant problem comes in, they landed our flight 20 minutes later than the scheduled arrival time, which had us running, and taking a train to our connecting flight, the doors were REALLY near to closing which would've made us stuck in Germany. But we made it thankfully. But the story is not over yet. Remember that flight I booked to Chicago, because I was a no show at the rebooked flight they wanted me to take the next day, they canceled my flight back to MSP. lmao thx United. I had to book a flight back on the app, and the dude at the check in desk for United at the terminal 5 baggage claim tried to scam us by selling us a ticket in higher price than what we saw online. So if your reservation gets canceled in this case, don't go to the guy, and just book another flight in-app. Trust me, it will save you so much. (And it's quicker and easier to book with Pay.) then, I made it back home with no more issues. In conclusion, Just fly AA or Delta if your flying domestically, you can thank me later. read more

Delta overall in every state is by far the worse costumer service bunch of humans that dare just there for the paycheck! I rather swim or even ride a damn horse than take delta. I can sit here in my horrible seat and complain about it but they don't care so since they don't care they get the big F in every category. They are just lucky they don't get negative stars here because they don't deserve none. read more

Had 2 experiences with united airlines this year. Both of them were fair at best. After making my online reservations for my mom, I went to secure her tickets only had downgraded her seating that we had paid for. At the airport she needed to pay additional to upgrade back to economy plus but we were never notified that they had changed her reservation and still have no knowledge why. Very inconvenient. When I arrived for the next trip my seating had been changed in 1st class because the seat I had was broken. This ended up separating my travel partner and I. Very disappointing that they could not move the two of us to the same row. 6 days later on our return the seat was still broken so again we were not together. Food in 1st class was pathetic. Unless you know and download an app to view movies/entertainment on you get none in First Class. No blankets or pillows were offered. Very disappointed for the price paid. read more

Delays for technical difficulties for both of my flights. Poor customer service handling delays. Do not recommend.

Omg. This flight is from MSP to SFO. I have my picture Frame on my side n the flight attendant told me I can't. I have to put somewhere else, she said. Wow since no body sit next to me I put my purse there, same flight attendant said I can't either. Really???? read more

4 refund requests. The first one received a confirmation email may 2016. No refund issues. 18 months and 3 further requests and these geniuses tell me it to late to file for a refund. read more

Chat Conversation Start 994K people like this Travel Company 9:24AM Great job united. You left an elderly disabled veteran (my father) stranded in the Chicago airport yesterday. You cancelled the ONLY flight from Chicago to Fargo for some unknown reason and without telling him or trying to help him. By the way, the weather was perfect here in Fargo. He was alone with NO help from anyone yesterday. NO ONE even told him that it was canceled until we did when he arrived at the gate and even the gate agent had no idea. You didn't even try to rebook him or offer any options. He waited for 20 minutes until another agent came and he couldn't log in. In the meantime, we purchased an $800 ticket to Minneapolis for him that he could have made if an attendant was there to help wheel him there and if your agents actually did their jobs! NO ONE WOULD HELP HIM. By the time he made it to the new gate the flight had left (TWO MINUTES before he got there). Why didn't you hold the plane when you knew he had health concerns and was on his way?!?! We paid over $2000 to get him back to Cleveland where he STARTED FROM!! What the hell is wrong with you people?!?! Oh and of course his luggage is lost. Great job, really appreciate it. He fought for this country and this is how you morons repay him. He was moving back to Fargo from Ohio. Now he may never make it home. His travel companion had a Delta flight do the same thing to him yesterday (12/17) in Minneapolis so he was unable to help. Horrible, Horrible day. We're now out over $2500 for two people that ended up back where they started!!!!!!!!! YOU PEOPLE SUCK! read more

I had a flight booked at 5:30 pm on a Friday and had so many delays that they finally rebooked me for a flight the following day. I was rebooked 4 times by this airline before I was switched to American Airlines. United could not offer me anything acceptable so they had to finally switch airlines. I was only offered a $10 meal voucher for my trouble... Another issue is that United does not allow carry ons. You are only allowed to have a purse and all carry ons must be checked and you are forced to pay for a carry on before you are allowed to even print your ticket. I was charged for a carry on for a flight that I was not even on... I was told I would be refunded, but that never occurred. I called their customer support line and was given a run around by a robot. The robot hung up on me 3 times. I would not recommend this airline. If you have any issues, they will not take care of you. read more

Last time I will fly this airline. We mistakingly booked Basic Economy tickets which, in my opinion, should be referred to as Steerage. No carry-ones allowed, no way to choose your seat or choose to upgrade, and you board dead last. I've also been told that you will be first to be bumped off an over-booked flight with no refund. Fine. Whatever. It was our bad. But he way we were treated with loads of eye-rolls and a woman in New Orleans who snapped at me when I pointed out I was assigned a middle seat and I would prefer anything else. I felt like dirt, like if it were up to her I would be seated with the damn luggage in the back. The woman at our last gate didn't even bother to announce that our group 5 could board. When I pointed this out she rolled her eyes and said "Well OBVIOUSLY." Never ever again. We were given whatever horrible seats were left and had two miserable flights. I plan to warn everyone I know that not only is this Basic Economy horrible and uncomfortable but you are treated like a second class citizen from beginning to end. read more

Attended a flight with United Airlines quite a while ago. The plane was delayed for more than 11 hours and the experience was overall stressful and draining. Don't fly with United. read more

Me and my friend had a flight from Colorado Springs to Denver Colorado and then was suppose to catch a flight in Denver to Minneapolis Minnesota. The first flight was so late that by the time we got their out flight to Minneapolis already left. I had work the next day and my friend had school so I had to call in and she missed her first day of classes. Two workers at the airport told us we would be assigned a hotel for the night and will get on a flight the next day. They also said we would get vouchers for the issue. We got up to customer service after waiting half an hour in line and the lady at the desk refused to give us vouchers. Which was super unfair. It was not our faults for missing the plane. We sat at the air port from 2-7 waiting to get on the first plane read more

Ridiculous! Booked a roundtrip first class ticket which I needed to revise by 1 day (earlier). I went onto United's website and saw I could easily change my flight BUT with a $200.00 penalty? I paid for a first class ticket, tried to change the reservation without requiring any assistance from UA personnel, seats were available but yet this simple change would cost an additional $200.00. This airlines needs to come into the modern era of travel where last minute changes happen regularly. This change would have cost United $0 and yet they can justify a $2000.00 fee??? Highly recommend you take a lesson from Southwest Airlines ... they have it figured out .... read more

United now prohibits basic economy, the cheapest fare, passengers from checking in online or at a kiosk without help. This is because basic economy passengers are no longer allowed a full-sized carry on which is why they are required approval before checkin. I purchased my ticket with a travel voucher from an expensive flight that I was unable to use due to medical emergency and that United refused to refund. I paid an extra $200 to convert the ticket to usable vouchers, so I paid my dues in full for my "reduced fare" ticket. I think their policies are economically discriminatory and inefficient. This is the last time I will ever fly United. read more

Expedia and United Airlines are a bunch of scam artists. We purchased a ticket for our family to travel with a foster child to Norfolk, Va for vacation. Only the court decided the day before the trip to reunite the child with her blood relative. The relative wasn't willing to let the child go on the trip so we called the airline to have the ticket refunded. We thought we would be covered since we got insurance. Nope it doesn't cover this scenario. United wouldn't refund the ticket, instead they provided a voucher. A voucher which we would later discover was "non transferable" and could only be used by that foster child and no one else. Even though we bought the ticket we couldn't use the voucher. There were no other options or avenues. We were out $600 due to their under handed dealing. They weren't even apologetic about it. READ THE FINE PRINT when dealing with these scam artists. read more

This was the worst flying experience I have ever had in my life. Apparently the new way for airlines to compete is to offer a slightly lower rate with ridiculous restrictions. My husband and I bought our tickets and these restrictions were far from clear at the time of purchase. I was made to believe I was purchasing an economy ticket while I was actually being tricked into having to spend MORE money than what an economy ticket would have cost me. The ticket I had unknowingly purchased was a "basic economy" ticket. First, we were intentionally separated from each other and offered to pay an extra $30 to sit next to each other. Also we were told we would not have access to the overhead bins because of our ticket class. Then my husband was told he needed to check his bag because it had wheels. His bag fit in the personal items compartment in the beginning of security but because it had wheels, we were forced to spend another $25 to check his small personal bag. We tried to explain to the airline staff that we were unaware of these restrictions and completely unaware of the type of ticket we had purchased. We even offered to pay the difference for a regular ticket but were treated like complete trash and told we got a "great deal" on our tickets and there was nothing they could do for us. My husband and I rarely get to spend a weekend together and we regretfully chose united to get us to our weekend destination and will NEVER choose them again. Buyer beware "basic economy" gives united airline employees a free pass to treat you like garbage!!! read more