This review especially goes out to the gate agents at MSP. They are super friendly and courteous. Their announcements for flights are clear and articulate. I witnessed them assisting passengers who needed extra time, needed some clarification, and parents with strollers. This was my second flight with the new boarding process/assigned seats and I felt it went well. No more fakers needing extra time. read more

Southwest Airlines Flight 2973 from Minneapolis Saint Paul Airport (MSP) to Saint Louis Lambert Airport (STL), departed at 7:55 A.M, landed at 9:30 A.M. (no delays) The cabin crew were so nice and the main one was so funny! Free complimentary drinks and a graham cracker snack were handed out. Legroom was very solid, the seat was very comfortable. The plane was very clean. All of this costed just over $300 round trip (2 people). Southwest Airlines Flight 2237 from Saint Louis Lambert Airport (STL) to Minneapolis Saint Paul Airport (MSP), departed at 2:45 P.M, landed at 4:10 PM. (30 min delay) read more

Southwest is alright to me. I'm not bashing them at all because they got me ahead of schedule on the worst winter day this year. With over 12,000 flights canceled, I was able to make it to Minnesota via St. Louis MO from New Orleans. without hiccup or delay. Both flights were super comfy with a little turbulence due to the snow but once we were above the weather, it was smooth sailing or flying rather lol. Only thing I wished they had were more snacks for sale but that aside, I look forward to them continuing being my favorite airline. While I miss the days of free checked baggage, If you get their credit card you dkm't pay for your first checked bag but that second one is $45....yikes!! Oh well, the cost of flying I suppose. read more

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Easy enough to get in and get to the gate. Lots of construction on the terminal addition. (February 2026) Adding two more gates. Travel tip: do everything you can to not need to park at an airport. read more

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This is the worst airline at MSP (both terminals). I foolishly used two airlines for a nashville trip for preferred times and their planes get jammed up more than any airline i fly. 5 delays now with the possibility of the crew timing out .... Wont happen again read more

Southwest Airlines - Airlines Near Me - Saint Paul, Minnesota

The flight was great and the service outstanding. Thank you Southwest for a wounderful trip home. The crew assigned to flight #2495 on 12/14/24 were the best. read more

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Loved how kind everyone was even got to take photos with the pilot. Also met this amazing flight attendant her name is Amelia she is stationed in Tennessee very kind. read more

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Southwest's service is always consistent and streamlined. The app works well, the plane boarding is fast, and the flights are typically on time. read more

I'm sitting at the airport now because these idiots didn't tell me I'd be missing my Chicago layover flight to Dasslas.Little rain/ Hill in MN. We arrived in Chicago at 9:57 and my flight was leaving at 1010. I could have made it but nooo. Other passengers were told their plane was waiting. Can't pick and chose! DON'T BOOK SO CLOSE TOGETHER BECAUSE THIS MAY HAPPEN!!! I'm stage 4 going to see my grandkids. Time is precious and you ruined my trip!!! I will not stop writing reviews! DON'T FLY SOUTHWEST! read more

southwest cancelled our flight mid flight from our connection flight from st. louis to Vegas. we had two different flights listed. about 20 people were redirected to another flight to Reno. we were boarding group A and then bumped to the end of group c. people that got bumped, who got their new boarding pass were in front of us in line. one agent said oh it just happens. we asked to talk to someone to file a complaint. he said its all done online through a QR. this ruined our plans and many others, and memories we can't get make or have. this should not have happened. poor elderly customers were even more confused. southwest is going done hill. read more

Southwest gave me a $2,500 voucher for taking a later flight that I kept on my person while traveling, and in my safe (where it still is) for nearly 9 months, when I went to use it the remaining balance was $220. I called to inquire and was informed that someone was using the voucher and SELLING it to multiple people, the employee gave me the name of the two people who originally used it and their location... halfway across the united states. I waited over 20 days to hear back from "headquarters" who told me they couldn't issue me a new voucher, or stop the voucher I had from any further use without me losing out on the $220 left. I was patient and understanding despite the fact that I was saving that voucher for a flight to propose. I explained that to southwest employees as well. They gave out $2500 to over 50 people on that flight but they couldn't comp me two tickets for the inconvenience? read more

I have always flown on Southwest. They have, in my opinion, the absolute best customer service employees at the airport. Especially in Minneapolis!! I'm sorry that I didn't catch the gate agents name who was working at gate H12/13, but she was the kindest person I've met in a long while. Shoutout to gate H12/13 agent on November 12, 2023 You are the BEST!! read more

Beautiful, well organized airport. The ladies restrooms are the best I've seen. Large stalls all handicapped accessible with shelves & room to change or freshen up. Sinks with auto soap & warm water exact right temp. Clean & bright. Many charging stations for your devices. Not crowded today at all. Nice artwork. Good signage. read more

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Located at Terminal 2. Once you get past security checks, Southwest gates are at the end. I recommend getting food, snacks, and souvenirs before walking down. Customer service was great from everyone I encountered. Thank you for not mishandling my luggage and everything arriving at my destination intact. Appreciate it. read more

I'm generally a big fan of Southwest Airlines. I like the relatively inexpensive fares, open seating, points based on value on both the accumulation and spend ends, no baggage fees, and an easy to understand and fee-free change policy. I also like Terminal 2 (Humphrey) for it's comfort and spaciousness. I also point out to my premium loving wife, that Southwest offers 150 first class seats on every flight. But every once in awhile the Southwest model falls a bit short. Such was the case last Monday when a modest Midwest snow storm mucked up MSP and ORD traffic, resulting in the cancellation of my flight to LAS and missing my connecting flight to RNO. Weather is certainly out of any airline's control, but here's what bothered my about Southwest's reaction to it in my situation: - Poor Gate Communication - As departure times were pushed back multiple times, what did we hear from the gate agent? Either nothing or the flight from Chicago was boarding and ready to fly. The upshot was no one knew what the hell was going on until the flight was finally cancelled. - Poor Gate Attitude - Once the flight was cancelled, the informal message we all received from these particular Southwest agents (in terms of overnight accommodation) was "AMF Yo Yo" or Adios Mother F**ker, You're On You're Own. A little empathy would have gone a long way in terms of leading folks in a practical direction. As for rebooking, my gate agent basically gave me one option (late afternoon the next day - take it or leave it). I chose to go standby on the following 6 AM flight. - Poor handling of cancelled passengers - I got home the next day at a decent time, but it took a couple great agents (one in MSP and the other in DEN) to take my out of standby purgatory and actually put me on my flights. Once home, Gayle asked me if I was still a fan of flying Southwest. My answer remains yes, and mostly because of the 2 airport agents the next day who took it up themselves to get me on my way. I'll consider the Gate H12 or 13 agents at Terminal 2 that night to be the "drop the ball" exception. read more

Five years since my review of Southwest Airlines, and not much has changed. I still LOVE Southwest Airlines. We recently were making travel plans. I looked at Southwest but for some reason also looked at a competitor. I felt like I was cheating on Southwest. Just like being enamored with the pretty lady or gentleman, I initially liked the price of this other airline. So I started the booking process. It was at that time that I received my dose of reality. The additional fees for bags and such almost doubled the fare price! I quickly returned to my senses and booked with Southwest. Southwest still allows 2 carryon bags for FREE. You can still change your flight for FREE. Your first two checked bags are FREE! We have continued to enjoy flying Southwest and look forward to flying their friendly skies again! read more

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How about "never load on time and always late". It gets old. 3 hours flights already suck and you always add 1/2 an hour.

i love flying southwest airlines. this my go to airlines. so easy to get around. the people working for southwest are pleasant, happy, repectful, helpful, and look like they love their work. southwest doesn't have any hassle bring your bag and carry on, line up amd go! read more

Southwest Airlines - Airlines Near Me - Saint Paul, Minnesota

They're growing on me Ridiculously cheap fares Want to go again So I had heard about the Southwest fare sale last summer. Decided to give it a try. To get the absolutely cheapest fares you need to fly redeyes and/or out at the crack of dawn. Ended up getting a round trip to Atlanta direct both ways for like 140 this past August that had decent departure and arrival times. Their boarding process is rather unique. It is first come, first serve so the earlier you check in to your flight the higher priority you get. Just got back from my second flight on Southwest out to Phoenix. Think I paid around 150 round trip but with some really shitty flight times and layovers both ways. Luckily, I was one of the first to check in so got first row aisle and first row window on my way out there through Denver. A is top priority, B is second priority and as I heard a fellow passenger say today "C stands for center seat". I got a high C on my first leg back home today and got a window on the wing, though. One of the major reasons for flying Southwest is that they are at the very small Terminal 2. Getting through security has been a total breeze both times. Ten minutes or thereabouts both times. Another thing I like about Southwest? No first class. I've never flown first class in my life. Maybe I just like having everyone else as uncomfortable as me. Everyone is a common man on Southwest. I'm liking Southwest so much that I'm thinking of ditching my Delta credit card and getting a Southwest one instead. read more

How they choose to do boarding is odd, I will admit. But that is eclipsed by the awesome customer service I experience while flying with them. The people that took care of us really made it their mission to make sure we were well taken care of. Another plus is that most of the flights are usually cheap and SW has a nice rewards program. Most cheaper airlines have bad service but I'm not paying the big airlines way over priced tickets.. Delta. I will pay for quality but not just to get ripped off. Save your hard earned money and fly Southwest, they appreciate and work for your business! A side note, Airtran is also operated by Southwest but you will pay for bags if you buy the tickets through Airtran! Buy your tickets through Sourhwest's site! read more

Insane, slow-moving check-in lines... I'm a frequent traveler and have never seen anything quite like the Southwest check-in lines at MSP. I arrived 90 minutes early for a flight and waited 45+ minutes in line trying to check my bag, before finally having to be escorted to the front of the line as I became at risk of missing my flight. Fares are sometimes cheaper than Delta, so two stars for that. Also, no on-board food available for purchase on a 3-hour flight at dinner time :( read more

Southwest Airlines - Long, slow-moving lines at SWA check-in... - Airlines Near Me - Saint Paul, Minnesota

I am incredibly disappointed with Southwest Airlines, we had so many issues with them. First - our flight was delayed and we missed our connecting flight after they told us they would hold the flight to ensure we didnt miss. Customer care was little help - splitting up our family of 6. My husband went to San Diego, Phoenix and finally made it to our destination. I had to stay in the airport for 8 hours for the next flight, and the other 4 members had to get a hotel for their flight the next day. Southwest offered NO assistance for hotels, rental cars, etc. We wasted over a day of our vacation because they messed up the flights. We travel a lot, and thought we would give southwest a try for our most recent snowboard trip. We will NEVER do it again, and I will highly suggest others to look for other airlines. read more

I've started to grow very fond of Southwest. There are always tons of flights to choose from, the flight attendants usually have a fun sense of humor, and they always offer you snacks. It makes a big difference when you're flying out to different cities every month. Also, I experience flying on a new plane and you could just tell the flight attendants were really happy with it. When they're happy, the flight over is happy. At MSP, the Southwest flights are in a separate terminal which is cool because the two times I've flown in with them, the person picking me up had no problem finding me. But it sucks if you're meeting someone from another airline because its super far away. read more

Another early morning flight with Southwest. Not as depressing as NOLA Southwest terminal. Still not sold on seating process, but I do like it when you have time to prep for it 24h out. Just dread the time I will not be able to. Southwest, keep offering lower fares and free bags and I'll keep flying. New planes are a bonus. ;) read more

Southwest Airlines - Airlines Near Me - Saint Paul, Minnesota

I LUV SWA. This particular pre-security check in team left a lot to be desired. There were only a few customers get the staff acted so tired and kept shuffling me to another agent. Otherwise security was super easy. With such a strong emphasis on customer service I expect the best from SWA nationwide. Pick it up MSP, you're a drag on my move about the country. read more

So I have a bag under 50# but it doesn't have golf clubs it has other sporting equipment. They charged my $75 for an oversized bag! Then the sent our bag with the gun down the conveyor belt without checking it. I travel 100% and they could waive the fee 1 time for the bag because it had other sporting equipment. read more

Southwest Airlines - Q - Airlines Near Me - Saint Paul, Minnesota

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I got caught in the Snowpocylpse this past week, and was in tears because of the utter lack of customer service I received from Southwest. Southwest claims to have great customer service, but I have received no notifications of when my flights were cancelled, no phone calls offering to help me rebook my flight, no offers to put me on other airlines because I have tried to leave MN 4 times, and misinformation that caused me to miss a viable flight. Thursday 1/2: Flight cancelled, but I received no warning from southwest. Customer service phone # so busy that it didn't even ring. Agents assured me that Midway would be cleared by Friday morning. Flight booked. Friday 1/3: Flight cancelled. No notification from southwest. Stood in two hour line to be rebooked for Monday. All other airlines operated on time through Midway, so it was not a weather issue. Friday afternoon: Spend all day refreshing the flight page to find a flight on Sunday morning. Found out that tickets changed in the airport can't be changed online. Had to spend an hour trying to get someone on the phone. Got the last ticket. Sunday morning: Went to airport. Flight from Midway to my destination cancelled two minutes before boarding. Scared of getting stuck in Midway, I rescheduled my flight for Tuesday morning. Once again, I received no warning from SW, and the flight attendants didn't announce my destination as one of the connections that was cancelled. Sunday evening: Flight on Monday evening cancelled. Midway will be clear, so there is no explanation of why. NO notification from SW. Here's the BEST part: Saw there was one flight leaving at 6:40. Went to airport to wait in line and called SW. Got someone on the phone who said that that flight had been cancelled, so I left the airport. Found out 4 hours later that the flight took off at 7:10 and arrived in my destination later. Now I have to wait and see if my flight will be cancelled on Tuesday. DON'T EVER TAKE SOUTHWEST. I never will again. read more

I had a very positive experience my first time flying with Southwest Airlines, so my rating is based on this particular time. My spouse and I flew from MSP (Terminal 2) to BWI over the Memorial Day weekend. Though I can walk short distances, I needed wheelchair assistance to and from the gate, so I made sure to add this when I was booking our flight online. Apparently, Southwest gave me TSA Pre-Check status of which I was unaware, which made getting through the security process extremely easy! Our flight was on time, and there were no delays. Flight crew was great. I was not used to the open seating policy, which threw us for a loop, but husband and I were able to find two seats next to each other. On our flight back from BWI to MSP, I went to the counter to see if I could upgrade my flight boarding status, and was informed because of my need for wheelchair assist, I was eligible for pre-board status, which, again, made things much easier, and husband and I got to sit in front (I didn't realize the pre-board status when needing assistance was also a policy, but now I know for future reference). Our flight did not leave on time, as the plane coming into BWI was late due to weather; however, we ended up landing in MSP (Terminal 2) at our regularly scheduled time, so there was no delay. The flight crew were very attentive and polite. The pilots were communicative and kept us informed of where we were, altitude, etc. The seats were fairly comfortable. Two bags free, one free drink, and light snacks--in my opinion, they're offering more than what most of these other low-cost/no-frills airlines offer. The only thing I would change is providing passengers with more food choices to order in-flight. Otherwise, I am completely satisfied with Southwest and will definitely fly with this airline again! read more

It's not that Southwest is any worse than any other airline - they just do things differently and it seems as those things they use to do differently are not so different! I mean the boarding and seat selection is original, but I'm not fond of it! They might start of cheaper, but by the time you pay for early bird check in and then a potential upgrade to business select - all to ensure a seat either in the aisle or by the window toward the front of the plan and all of a sudden the cheap air flight seems to fade - fade with the comical routine that they were once noted for, but seems like the flight attendants are not so funny anymore - almost a bit too much like American Airlines! Maybe I just travel a bit too much or maybe I should give the other airlines a shake at it, because Southwest let me down! read more

I'd give them less than 1 star if I could! When will I learn? I keep giving Southwest a chance, and they keep screwing me over. The last time they did it was May 8th. After numerous problems with past connecting flights, I thought it would be "safe" to take the Southwest direct flight from Minneapolis to Denver. I was wrong. Our short flight was delayed 7.5 hours - due to "weather." But that same "weather" didn't stop every other airline from keeping their MSP-DEN flights on time - or 55 minutes late, at the most. They strung us along all day...First, the flight was "on time." Then, 5 minutes before our scheduled departure, it was "55 minutes late," then "2 hours late," then 3" and finally 7 hours delayed! By the time they told us about the last delay, we didn't know if we should trust them to stay at the airport - or start driving to Denver to make our friends' wedding rehearsal the following afternoon! In the past few weeks, they also stranded my husband in Denver when their connecting planes weren't timed correctly. I was forced to buy a $200 ticket on Frontier to get him to California in time for our Hawaii flight - because Southwest couldn't get him there without an additional 24-hour wait. They make flight schedules they can't keep! My husband hates Southwest even more than me. The previous time he flew Southworst, they lost his carry-on backpack. (Which he never should have had to give up in the first place - but the two slobs in the surrounding seats stole his under-seat storage space, and the flight attendant demanded he check his small backpack.) All because they can't seem to get their planes where they say they're going to be in a decent amount of time to connect. As an A+ Preferred member, you'd think they'd try to provide better service in an effort to keep my loyalty. They don't care. All I hear from gate agents and customer service employees is excuses. Best airline, my butt! And don't even get me started on the cattle-call that is Southwest's boarding process. No seat assignments? What a joke. This causes more delays than any other boarding method I've seen. "Can you switch seats with me, so I can sit next to my [insert wife/son/daughter/aunt/etc.]?" No, I won't give up my aisle seat for a middle seat. Now sit down so we can take off! read more

Their timing is crazy good efficient. My layovers are just shy of 1 hour so I don't feel like I'm wasting too my time just sitting around. Kudos to Southwest for keeping luggage free as well! read more

Darcy, the gate agent in Minneapolis, overwhelmed, disinterested, not helpful and rude overall. If you don't like people, are easily frustrated and prone to defensive attitude then you should be working for Delta. Not a good look for my otherwise favorite airline. read more

I like Southwest, a lot. The prices are great; although I never check a bag, I love having the option; most of the time the staff are friendly and geniune (most); I love their rewards system! I appreciate the efficiency of the cattle call boarding system....when I get to sit first. I always feel empathetic to those that jump on the plane and end up doing the awkward "up and down aisle shuffle" because they don't know which middle seat they want to pick. For me one time, it was to choose between a lady wearing a hospital mask (which she took off immediate after deplaning) or a lady who was substantially overweight. I chose to be squished in the latter option. Although in retrospect, it would have been cruelly entertaining to fake cough up a storm for the 45 minute flight. tee hee..... read more

I have been flying with Southwest Airlines to Minneapolis for the last 2 years. The price is cheap, free luggage check-in, quick boarding process using Group A, B and C but don't like that it is located at Terminal 1 with limited choice for food, bad rental car facilities and services. Since I travel between SJC and MSP, they only have very early morning flight which is not convenient. It will be useful to have some late afternoon or early evening flights back to the west coast. I have bad experience with Avis at Terminal 1, I will switch to Delta Airlines since the facilities at Terminal 2 is so much better. read more

I love flying out of Minneapolis terminal 2 with Southwest. I have never had poor customer service at the airport or flying with them. I love the ease of this terminal and getting around. Southwest still has free bags, which I appreciate. Yes, you don't have assigned seats, but just get your check in early the day before or pay the little extra to get an A line up spot. read more

Best airline option in/out of MSP. Using Terminal 2 makes for a quick and easy getaway. Friendly staff, simple model. SW never let's me down. read more

The counter agents earned an "F" today. Inconsiderate, rude, and spiteful. If you dislike passengers and customer service, you need to move on to another line of work. read more

Horrible customer service! Stay away from early bird check in F$&@ing rip-off. Their response was too bad sir. SOUTHWEST IS HORRIBLE. Never again will I fly this sh&@hole airline again read more

My friends and I decided to go on our very first vacation and I made tue mistake of booking through southwest airlines. We were supposed to leave at 11 a.m. on Sunday and arrive in vegas around 6 pm that evening. We arrived at 9 a.m. and they told us (not asked) that they changed our flight to go to chicago then vegas instead of pheonix to vegas. We said we wanted to stay woth the pheonix flight despite the delays because Chicago had a snow storm. They refused so we flew to Chicago in the start of our 26 hours of complete Hell. First we couldnt land in Chicago because as we told the man who refused to change our tickets back, there was a storm so we rerouted to indianapolis and sat on a plane for more than five hours landed and waiting. We get off the plane and before we get back to the gate they tell us we are flying back to Chicago. I wait in line for over an hour and a half to FINALLY get a way to vegas. They would fly us to South Carolina, Nashville, and finally Vegas. Well we arrive in South Carolina, the opposite side of the country and change flight crews. They ask where we are headed and tell us they cancelled our vegas flight so nashville is the last stop. We lost it. I was sobbing with distress. We didnt get a layover to eat all day and now the hotel I booked, treadure island, a whole day paid for and wasted. That alone is about $170 thrown away. Not to mention the $300+ i spent on our tickets to get there. So now starving, we wait 45 minutes to then be told we are stuck in Nashville over night and they refuse to get us a place to stay. So we all are all hungry and cry ourselves to sleep on the dirty floor. Morning comes and the crew isnt ready so now our san Diego flight is delayed. When we FINALLY board we are more than an hour late. Then they land at the wrong gate, woth with 15 minutes to catch our flight to vegas we have to go through TSA again because san Diego has you go through security when switching terminals only to make it by the skin of our teeth and arrive in Vegas 26+ hours late and so exhausted we couldnt enjoy what little time we had left of that day. This was our first vacation ever in all our lives. It was mine and my friends birthday celebration. I would soonee drive anywhere I go than take south west airlines. After asking for a refund for just the flight, not the missed hotel stay or event tickets we wasted, they refused and only offered us a credit. I would suggest avoid this company at all costs. Any other airline WILL refund your ticket when they screw up this badly. Southwest will have you spend over two hours waiting for them not to help you. Buyer beware. read more

Hate being penalized for enjoying vacation and unplugging from the net by getting to be last to board the plane even though I was at the airport hour & half early. Andy from southwest gave me crap for not checking in 24hrs in advance and asked why I'm not always connected w the web. read more