So, my flight got delayed this morning because of an issue with the internal battery that warms up the plane. That means some maintenance person checked it off their checklist without actually checking to see if the battery was operational. First, they were going to replace the battery, and then they decided to fly a plane from Newark to replace this one. It results in what they say will be a four hour delay, but the other passengers and I are guessing it will be closer to five hours. I haven't flown Spirit for years. And now I remember that incidents like this are why I don't fly Spirit. What a poor excuse for an airline. read more

I have to say when I booked with spirit and saw the reviews on here I was very skeptical of how my experience was going to be, but honestly it was one of the best experiences I've had with an airline lately and would highly recommend them. Their fares are very low because you have to pay al-a-cart for everything such as bags, food and drinks, ect. however the airline staff were the most friendly that I have seen in a very long time! Check-in process: you can check in on your phone and check your bag for no cost or you can print your tickets at the airport which I believe costs 10 dollars each. This was a very quick and easy process. Also for checked bags they cannot be over 40 lbs or you will get charged extra, but they have scales before you get in line that are all the same weight measurements as the one by the bag check people. Boarding: this was a very quick and easy process they called the boarding zones and we got on the plane. On the flight: the only thing bad was one of the lavatories was out of paper towels but they had water in them (someone said they didn't) the seats don't recline but I prefer this as I hate people leaning in my lap. They come through for drink and snack services the only difference is you have to pay for soft drinks and water too but they do have deal bundles where you save money which is nice. Overall I really enjoyed my experience with spirit and will fly with them again and recommend them to others. read more

I would go so far as to give them 0 stars. We never travel Spirit because we know they don't treat people in wheelchairs well. However, their flight was the only one available so we gave them the benefit of the doubt--big mistake and never again. Any other airline allows the person in a wheelchair and their PCA a free upgrade to closer seats due to the ease of transferring. However, spirit made us pay for those seats because they're for "paying customers" only. Their so called reserved handicap seats are ROW 5! That's not accessible... When I emailed to complain about this, the Disability Manager went as far as to basically blame us for having a disability and didn't take into consideration to change their policies. They instead pointed fingers everywhere else but at themselves. If you're in a wheelchair or traveling with someone in a chair, stay away from this airline. The way we were treated from start to finish to the email sent was absolutely appalling. read more

I always fly spirit when I can. They are reliable with my bags, they're also usually very accommodating for luggage, and the staff is always great. They also recently updated seats on planes and things feel roomier! I recently had the worst experience with frontier I was sad they didn't have a spirit flight from my location :( I always check spirit first for my flights and I was a member of their club when I was flying a lot and it was a membership I was actually happy with, keep making good changes spirit! read more

Spirit Airlines - View from my seat - Airlines Near Me - Minneapolis, Minnesota

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There's ZERO social distancing. In fact, the flights are completely jam packed. You'd honestly be safer and more comfortable by contorting yourself into the overhead bin. If you're thinking of booking with Spirit, don't. You're better than this! Save the extra money for a real airline. read more

The only airline I have ever flown that has canceled a flight 2 hours before boarding without any reason given (NK323 is this flight). Normal etiquette is to show up 1-2 hours prior to a flight. There are a lot of things you give up regarding your comfort for Spirit- seats don't recline and you pay extra for EVERYTHING - but now you give up your time for an unreliable service. Not to mention you have to figure out what to do with everything else you booked. Pro: great deal Con: you can run into a situation where you flight is canceled without any advanced notice read more

I can't believe that veterans are not consider military ! They would allow discount or free check in bag for all other military personnel , but if you're a veteran , then it doesn't count even though you have served . read more

Unreliable, poor service and absolutely no concern for customers. Will never purchase a ticket on Spirit again! read more

I will start off with 6 very important words that SO MANY people seem to completely forget: You get what you pay for! Spirit is a ULC = Ultra Low Cost airline. This means they charge you for every - single - tiny - little - thing! You want an inflight snack? = $$ You want soda or even plain water? = $$ You want to choose a window or isle seat? = $$ You want a seat with more leg room? = $$ You want a seat which can recline? = $$ You want to bring a normal sized carry-on bag with you? = $$ You want a seat that has a seat belt? = $$ I'm kidding about that last one, but I'm sure you get my point. I chose Spirit Airlines for two reasons: They had the lowest fare from LA to Minneapolis AND the flights are NON-stop both directions!!! That right there was worth other negatives because I don't like the delays of lay-overs and changing planes. So I booked and paid for my flight online. I also managed to pack 4 days worth of stuff into a backpack small enough to count as 1 personal item (no extra fee). Once at the airport I get my boarding pass via their little kiosks in the ticketing area and headed though security and to the gate. At that point I discovered my flight was delayed an hour, oh joy. This delay caused a problem with getting my rental car, but you can read about that in my next review. The morning of my flight I decided to splurge and upgrade to their larger "business class sized type seat" for an extra $45 each direction. It sounds like the regular seats are packed in tighter than normal and do NOT recline. As I am 6'3" the more spacious seat with additional leg room was well worth the extra cost! OVERALL: The planes I flew in were in very good condition, the flight attendants were friendly and personable, plus the flights were smooth and uneventful! read more

Spirit Airlines - Airlines Near Me - Minneapolis, Minnesota

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Oh, the much maligned Spirit Airlines. Here's a practical, three-step survival guide for you to reference prior to purchasing from/flying on Spirit: (1) DO YOUR HOMEWORK Spirit Airlines has cheap airfare because they deconstruct their fare structure in favor of an a la carte-style system of fees. So, expect to pay for **everything** from having a Spirit agent print your boarding pass to bringing a standard-sized carry-on on board ($100 at the gate!) to getting a beverage on the plane. If you don't like the system, consider flying on another airline. On the other hand, if you can live without these things, keep Spirit among your viable options, but learn to play the game. Find a bag that fits (or can be compacted into) the 16" x 14" x 12" free personal item baggage limit. Go to the airport to buy your ticket and save $8.99 - $16.99 each way by eliminating the Passenger Usage Fee (aka the online/phone booking fee). Research the baggage fees before you buy your ticket, and decide whether to check your bag or carry it on (hint: it's almost always cheaper to check your bag). If you decide to check your bag, know when to do it (hint: it's always cheaper to check your bag online and as early as possible). Expect to deal with incredibly cramped legroom, unless you book (and pay for) an exit row or Big Front seat -- or learn to change your seat for free (more on that below). Flying Spirit successfully always means flying prepared. Otherwise I never would have gotten a $12.91 one-way flight from Chicago to Minneapolis in the exit row. (2) LOWER YOUR EXPECTATIONS Spirit Airlines has been called the "Greyhound of the Sky", and let's be honest, it's true. So, the more you treat Spirit like those dingy, unpleasant, inter-city buses, the less you will be disappointed. I bought my Spirit ticket at MSP airport and dealt with friendly but arguably unprofessional staff members (they openly cursed in front of me) who neither liked their jobs (they joked about leaving Spirit for Southwest) nor knew how to complete a ticket purchase (they took 10 minutes to complete a 5 minute transaction). Still, I kept my cool because my expectations were low. The same goes for when I called customer service only to realize that Spirit had eliminated its toll-free number in favor of a local number (of course they did) and now route their customer service calls to India (of course they do). My flight out of Chicago was 1/2 hour delayed, which, according to a frequent Spirit flyer sitting near me in the terminal, is usual. The traveler mentioned flying the Chicago-Minneapolis route at least once per month and never having had an on-time departure. She even recounted Spirit occasionally delaying over and over again before ultimately canceling the flight. "But where else can you book a Minneapolis-Chicago round-trip for $72?", she posed to the balking people around her. Touché. Unsurprisingly, our gate agent didn't arrive at the gate until 15 minutes before scheduled departure (with no plane at the gate), and didn't announce the flight delay until 5 minutes before scheduled departure (by which time the delay was obvious). Even with low expectations, I can understand the frustration of a cancelled flight. In that case, I recommend familiarizing yourself with Spirit's Contract of Carriage (spirit.com/contractofcar...) to know when and how to demand a refund. (3) TAKE RISKS (...for those who don't mind being potentially embarrassed) If you fly on Spirit and refuse to pay a seat booking fee, expect the worst: a middle seat in the back of the plane. If you get a seat you're not happy with, try all of the following to change your seat for free: * Attempt a seat change using a Spirit airport kiosk on the day of your flight, even if you've already checked-in. You won't be charged a fee to print a new boarding pass at the kiosk. * Ask a Spirit agent at the bag check counter to change your seat. Be specific about the seat you want (e.g. aisle, window, front of the plane, exit row). If they ask you to pay, politely decline and move on. * Ask a Spirit gate agent (and/or an agent at the rebooking/service desk in the terminal) to change your seat. If you ask close to boarding time, you may be able to score a prime paid seat, such as an exit row, for free. Again, specifically ask for the seat you want. Just ignore the Spirit agent if, when trying to score a freebie seat, s/he tells you, "You're asking too much" or "I'm doing you a favor". As a last resort, if the flight is fairly empty, board last and see if you can snag an exit row or Big Front seat. As for baggage, you're not supposed to use overhead bins for your personal item, but trust me, you'll appreciate all the legroom you can get. If you sneak your bag into the overhead bins during the boarding process, you might be able to get away with it. Just anticipate being told by a flight attendant that you're not supposed to do this, and comply if necessary. GOOD LUCK! read more

Spirit Airlines - Flight "ON TIME"? Not for long! Expect delays on all Spirit flights, and you won't be disappointed. - Airlines Near Me - Minneapolis, Minnesota

I'd fly them again Not as bad as expected ***Get a Big Front Seat I know what you're thinking...four stars for Spirit Airlines? Is Hammer cray cray? I was very pleasantly surprised by Spirit Airlines. Heard some horror stories and read the Yelp reviews after booking the flight. Yes, they nickle and dime you for everything, but their fares are so dirt cheap that you end up still coming out ahead. Paid a little bit extra for one of their "Big Front Seats". I've never flown first class, but this would be the next best thing for me. The seats in the first two rows are large and just two wide rather than three wide as on the rest of the plane. I've never had more leg room and comfort on a flight. You are not segregated from the riff raff or waited on hand and foot like your normal first class experience, but the extra space and being first off the plane definitely made it worth the extra 25 bucks or whatever it was I paid for the upgrade. If you get one of their standard seats, I imagine it could be as bad as others have described. Flight out was delayed about an hour, but the flight back left a couple minutes early. With the above-mentioned, asterisked caveat, I would probably go five stars if not for the hour delay on the way out. read more

Are you kidding me? A pilot gets sick, literally just as plane is about to take off. We wait around for 2 hours for them to tell us that our flight is delayed until 9am the next day. Which is 12 hours away. When we arrive the next morning after never receiving the hotel credit they promised, we arrive at 7 at our gate only to find out the our flight is delayed again for an extra hour an a half. I am still currently waiting for the flight but if they had just cancelled the flight and refunded me my money I could've been in Las Vegas at 930 this morning by using literally any other carrier. I figured I'd try Spirit just once, and it was the most stupid and foolish thing I've ever decided. Even their staff are rude. May every single person who profits from this company masticate on feces and perish. read more

A honest review on Spirit airlines. Prior to booking my tickets with Spirit like many I heard and read the negative comments on this airline, customer service and how they nickle and dime you on every little things. I decided to keep an open mind and try to see if maybe some peope are just way too picky. A few things to keep in mind that Spirit does tell all their customers up front in the small print and signs they have posted at the airport. 1. Know your luggage size. If you check a bag the weight limit is 40lbs. They will charge you money if you go over. The people of ahead of us overpacked and got charged. I can't recall how much but, it does say on the website. AND if you have a carry-on or something that will not fit under the seat you will have to pay for this. And it is more money if you have to pay at the gate. 2. Print your boarding passes before hand or you will get charged per ticket. I think this price is around $10 a ticket. ( But again check the website) 3. If you want any beverages or snacks on the flight this does cost extra. They only accept debit or credit card. ( No cash) 4. This is a bit controversial...The space and the seats. Honestly I did not notice that there was less space. I am average size women ( 5'5) average weight. I did not feel cramped or did not feel bothered that I could not recline my seat. I flew with my husband and our son and we had no issues. Now if you need extra space then I would suggest booking with another airline to avoid this drama all together. 5. In order to save money please book your extras on-line. Checked in at the MSP airport and things went pretty smoothly. We had our boarding passes ready to go. Then we were able to drop off our bags quickly and head to security. About 45 minutes later the gate agent announced they "oversold" the flight by 4 seats. They were able to resolve within the hour and get everyone else on the flight. The gate agents were quick and provided information over the loud speaker before hand. Now granted this is a lot of information but, its not rocket science. No issues for us and we did not think they were any better or worse then other airlines that we have flown in the past. If your looking to save money and don't need all the hand holding this airline is for you. We booked 3 tickets before baggage fees and extras and the total was $318!! Now after all of the baggage fees and extras it bumped it up to a little under $500. But for 3 tickets, 1 week in Florida and decent flight times there are no complaints! I looked at other airlines and the same flight times were $300+ a ticket per person. The FL Spirit agents were just as friendly and the same goes for the flight crew as well. If any questions please feel free to message me. read more

Well no frills does not even begin to describe this airline! They nickel and dime you every chance they get! I fly a ton for work and I bet after all the silly charges... you would equal a full service airline. Checked luggage is $45, carry on is $50, and upgraded seating is $50. I hope you are not hungry, thirsty, or tall. All food and drink cost you $$$. Seats do not have much leg room, and the flex seating is not flexible! The flight attendants are less then pleasant... Actually down right rude! Yes, we got there in one piece, but do not be surprised if you are delayed! Never again... Just that simple! read more

Spirit has really come around!! Yay! Spirit has really become a competitive player in the airline industry. They have greatly improved their planes but mostly importantly, their customer service! I couldn't get from LAX to DTW on such short notice with Delta recently so I reluctantly booked with Spirit out of desperation. I am very happy with the customer service I received this time and would use again. The only problem I can think of is the website is not very user friendly and a bit difficult to navigate so I had to call a few times for help and it wasn't easy finding the number. I think the website is a little tricky, maybe it's just me, though. Plus, it gets jammed when too much traffic comes through. Customer service was very helpful and went out of their way to accommodate me and answer my questions accurately. The flight was ON TIME! Not so with the Spirit I was familiar with in the past. Plus, it's great they just say it like it is, making fun of how cheap they are, lol. But they admit it's a no frills airline up front. Friendly flight staff made a nice difference, too. read more

Spirit Airlines - On time!!! - Airlines Near Me - Minneapolis, Minnesota

I always heard the horror stories too and all I gotta say is read Zoe's review below. I personally had a great experience. I flew them for a day trip to Boston to eat and drink my way through the North End. They had tix for 75% off so me and a friend sprung for a couple of $72 tix. Our flight attendant laughed, thought it was awesome and let us know that those same tix would've been even cheaper if we had bought them at the airport. She said they probably would've been $52. Crazy right? $52 for a RT flight. Anyway, the people were friendly, we had a couple of bloody Mary's which were $14 and I thought was very reasonable. No luggage, just us and an appetite. The last time I checked a bag was to go snowboarding out west, otherwise I only have carry on. Seeing the tips Zoe offers below, I think I need to sign up on their program and maybe get down to Chicago. read more

NEVER AGAIN. I haven't flown a non-Southwest flight in well over a decade and apparently I've been quite spoiled with free drinks and snacks, on-time flights and free carry-on bags. Thank you so very much, Spirit Airlines, for reminding me how much flying can truly suck. I don't think Spirit is capable of having any on-time flights. Seriously. All 6 of our flights (which was only supposed to be 4) were hours late and they didn't make any announcements, apologies (minus the last flight) or even update the signage with the correct times. It's clear that Spirit gives 0 fux about their employees, and that neglect showed in their service to passengers. None of them knew what was going on and didn't seem to care much either way. Your flight's delayed? Oh well! Good luck with that everybody.... We got stranded in MN because they told us our flight would be delayed (of course) and we would miss our connecting flight in Chicago. Turns out we actually WOULD have had enough time so we totally got screwed over in having to unnecessarily stay another day. Those old, cramped planes also don't have wi-fi or any kind of modern amenities. And WTF is that noise they make every time they land? It sounded like dogs were running underneath us barking. I've also never been on a flight where EVERYTHING is a sales pitch. Before you even board they're announcing their ridiculous $100 bag fees... and once everyone boards, if they have any seats available in 'first class' they'll try and sell you those for the conveniently low price of $75 (smh) while the flight attendants walk up and down the isles selling drinks & food (nothing is complimentary) and trying to peddle their stupid credit card.... TACKY as hell. And while I won't call their fees "hidden" because YES they do list these things on their website, it's not CLEARLY listed and don't believe that's by mistake. They know damn well NO other airlines is run this way and they take full advantage of this. If you're only flying with a purse or backpack and don't actually care about arriving at your destination on time, (or maybe ever) then Spirit might be a fine choice for you... And being completely honest, I could almost deal with A-la-Carte Airlines again since I get it now, but having ZERO on-time flights and terrible customer service is completely unacceptable. YOU'RE AN AIRLINE! It's kind of important that you're somewhat reliable, don't ya think?? read more

Spirit Airlines - How I envision the CEOs checking their profits. - Airlines Near Me - Minneapolis, Minnesota

New experience Super long delay Bad staff Jet blue has been my new airline of choice read more

Like others have said, DO YOUR HOMEWORK ... all of the Spirit Airlines policies and charges are available on their website. DO NOT GET SURPRISED. When I added up all of the small charges for each and every little thing, I still paid far less than I would have on another airline BUT they do charge for EVERYTHING. Bring your own drinks (from the airport) and your own snacks (from home). You can bring on a bag food in addition to your personal item at no additional charge. The size allowed for your one free personal item is quite generous. Yes, there is a charge for a carry-on and yes, it is actually slightly more expensive than for a checked bag. What this means is that you can actually board and deplane more quickly as not everyone is trying to store, drag, lift or remove a suitcase sized carry-on bag. The upgraded seat price is SO worth it. Inexpensive first-class style seats are comfortable and no charge if you need a seat-belt extension (the other airlines charge $10 for this). If you have two people in your party and you each pay for a bag, you get an initial 80lbs. This does not have to be 40lbs each bag, as one can be 50 and one can be 30, for example. All of the agents, flight attendants, pilots, etc were friendly, funny, helpful and efficient. Great value, great flights, just make sure you read the FAQ FIRST so you can accurately price out what the flight will actually cost you in the long run first. read more

Flight was scheduled to depart at 10:00pm to Las Vegas. Arrived at terminal and found out flight was delayed because of a crew change. Boarded the flight and them we had a few passengers causing problems and it delayed the flight longer. I only paid $49 for the flight so my expectations were not very high. It was a last minute flight because of a funeral. All other tickets were $600+. It's not my first choice but the cost savings was worth the delayed hour. The best thing was flight was only booked to 93 passengers. I had the chance to move and had a row all to myself. read more

Spirit Airlines - Snowing and cold. - Airlines Near Me - Minneapolis, Minnesota

Where should I start ??? Low cost comes with a price for extras ... Low cost and cheap for a reason. If you're only need a flight and can pack your belongings in a backpack or duffle bag 16x14x12 this will be a cheap flight from A to B. Make sure you print your boarding tickets before you come to the airport!!! I did but I left it at home ... Lucky on my way to airport I was able to stop by a motel and print my boarding tickets. Everything cost $$$ lol ... Carry-on $35 ... Check-In $40. Supposed to board at 6:50 but we were delay for an hour. Hmm ... I guess I was told this is gonna happen. Lucky the airport isn't as full this evening so I have extra space to chill ... I guess if you not in a hurry Spirit is pretty good for air budget flight to domestic locations!!! I gave it a try ... Go on it again!!! Sure why not if the price is right :) read more

Spirit Airlines - Cool lights ... - Airlines Near Me - Minneapolis, Minnesota

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I made reservations for my first flight using Spirit. I had an 8:13am Sunday departure time from Raleigh to BWI. Running a little late. I see the flight on the departure board. I go to the customer service desk because the Kiosk wasn't working for me. I'm informed that email was sent that my flight had been moved to Saturday 8:13am. How do you move someone's date to a day earlier with no phone call or text message. Their next flight wasn't until 10:00pm. I ended up renting a car. I never got a refund for the tickets. Never again!!!!!!!!! read more

Long delay Poor service No compensation May miss once in lifetime trip Do not recommend read more

It's true that the prices are often low, but if you want to sit with your travel companions, bring a bag or have a drink of water it all adds up and you might as well have gotten that Delta flight for an extra $50 or so. It's nearly $90 more to bring a carry-on bag on a round trip flight, pretty ridiculous. On a recent return flight there was no water on the plane, so no coffee and NO HAND WASHING IN THE LAVATORY. Gross. Avoid Spirt and spring for a nicer airline with perks. read more

To say that I am displeased is a glaring understatement. We were refused boarding because Spirit requires facemasks. I have a medical exlusion and travel with a doctors note. The gate manager would not accept my doctors note under any circumstances and just kept stating that it is Spirit airlines policy that masks are required. I have a valid, documented and serious reason for my exclusion. This verges on discrimination. read more

Spirit airlines stooped to a new low Today with their nasty money grabbing customer Service. Me, wife and 2 kids had to travel to MN to see a very sick friend. Gate agent took the tenacious decision to slap a $65 bag fee despite the plane being empty due to Corona virus and the same sized bag being free on the way there last few trips. This is a price gauging opportunist disgrace. If all is business owners act the same it will be a long recovery for the country. Absolute shame on you Spirit. Flight attendants on the way there seems to have a power trip agenda and contradicted the pilots instruction regarding moving around after take off. Not sure what's going on with these people but if we all treat each other with less contempt then we will get back to greatness once again. read more

Spirit overcharges for everything. They charge for any bag larger than a purse both ways. They change for a drink or snack of any kind during a 3 hour flight. I beginning to wonder if I will be charged for my seatbelt for my return trip. I will never fly with Spirit again. read more

I wait half an hour in the TSA security line. When I get to the front, I try to scan my boarding pass on my phone, but it won't scan. "Spirit?" The TSA guy asks me. "Yeah." "Yeah, we have this problem all the time with Spirit. You need to go back to the kiosk and print a boarding pass. Their website doesn't scan." So I get out of line, go back, and have to start all over again. Come on, Spirit. If the TSA guy know this is a problem, you should know it's a problem. read more

The ABSOLUTE WORST EXPERIENCE OF MY LIFE!!! First, this has nothing to do with a "location". I booked through AAA, which by the way is always the best and most smooth process ever. The morning on my flight, I log into spirit airlines, I couldn't log in because it kept saying they couldn't locate my reservation. I didn't have an hour to wait on hold and try to figure it out. I go to the airport and have to pay $50 per bag!!!!! When their own system didn't allow me to log on!!!! The reservation guy at the counter said, oh you should've taken a screen shot and we would've honored $40, and to call spirit airlines when I had the chance and try to discuss it with them and explain what happened... After over one entire hour they wouldn't even give me a $10 per bag credit! Yet on my flight, even if you put phony information in and filled out the credit card application, they were going to give me a free one way flight and if I qualified! I would've received a 3 FREE round-trip tickets!!! 15000 miles, even if I never used the credit card! But a $30 bag credit that wasn't even my fault to begin with was asking tooooo much. I overheard SEVERAL customers in line COMPLAINING about how one person couldn't get the reservation to pull up, others had problems printing their boarding pass, one girl and her 4 friends the girl was crying hysterically because THEY never received any email about the "canceled flight" that she couldn't afford and they wouldn't refund her money!! She was a young girl and her young 20s and nobody would help her at the airport, basically they screwed over her and 4 friends!! I booked a three leg trip, have you ever in your life heard of an airline charging you twice for baggage because your flight from Denver to Minneapolis stops in Chicago and you have to switch the flight so I was charged TWO baggage fees for my final destination!!!! Over whelming amount of negative experiences I've had with Spirit airlines needs to be known to the public! Everyone needs to know that Spirit Airlines charges $3.50 for a glass of water! Which includes basically the rest of the small bottle. This is the sickest most disgusting experience I have ever had in my life, and none of the seats even reclined!!!! For me to go from Los Angeles to Denver (3bags $150), Denver to Minneapolis (2 bags $160, because they charge for the plane switch!!!) Minneapolis back to Los Angeles($80), cost me $390 in baggage fees! This is what you call a "legal" rip off!!! It does not cost us airline anymore money whether I pay $30 at reservation time on line or if I pay at the airport. Please copy and paste to ALL of your friends and family if you've heard of similar experiences. I was told, I had past Very annoying experiences, but the low price sucked me in, only to find out I could've booked with amazing superior airlines for the same price as all of these baggage fees and they would've even served me FREE WATER!!! read more

Most horrible customer service ever lady at check in was very rude will never book with spirit airlines again

I honestly don't even want to give them one star. My husband booked a trip south for spring break and chose Spirit because of the cheap fares. When he booked, he was not told that bags (any bags, even a small backpack as carry-on) would have a charge. Cost us over $300 for 3 small bags for our quick trip for 3 people. The flight attendants weren't happy with their jobs either and we could hear 2 of them talking about it right on the flight. I understand venting to someone about work issues, but this should never happen in front of paying customers. And lastly, our flight was delayed for mechanical issues late at night in ATL. Many passengers on our flight missed meals and ATL's restaurants were all closed late at night. The very least Spirit could have done was offer snacks, drinks on the house for our 6 hour delay. Other airlines would have given us hotels, meal voucher and booked us on other flights, even other airlines to get us home. Spirit has no customer service. Do not fly with them. We never will again. read more

This review covers my experience during a round-trip flight from Minneapolis, MN to Denver, CO. If you are thinking of flying Spirit, please read my entire review for some tips and observations of what worked for me, and what I saw others doing incorrectly. Purchasing: I purchased the tickets via the Spirit Air website. I had no issues with purchasing, and the website was easy to navigate. They give you the option to purchase your bags (checked or carry on) upon buying your ticket: You must do it here in order to save money. Once you have purchased your ticket, which means you have by-passed purchasing a bag, the price will increase. It is best to buy it while purchasing your ticket. As others have stated, purchase your ticket several weeks in advance. Luggage: See above. Please keep in mind, included in the fair is a small personal item. My friend and I both had purses, but hers was a large tote size. It was included with the fare at no extra charge- and both our bags could have been larger. I would say a small backpack would be more than enough- so if you're traveling for less than 5 days, I would consider going to the airport and checking out the Spirit ticket counter to see the size restriction for the "bare fare personal item"- you may not even need to bring a carry on. There is a 40lb weight limit for checked luggage, and a size restriction for both carry on and checked baggage. Seat Assignment: You can purchase seat assignment while you are purchasing your ticket. I highly encourage you to pay the extra $30 for the "Big Seat" at the front of the plane if you have problems with people being in your personal space. The regular seats are small, and feel very cramped. The "Big Seats" are quite true to their name. However, if you can handle being in a small seat, forget about paying the extra money for seat assignment, and let them assign one for you. Check In/Checked Bag Drop Off: This is where I saw the most issues arise with other flyers, so please read carefully. If you DO NOT want to be charged for your boarding pass, you MUST print it out AT HOME. I do not think I can make that sentence any more direct, but I will repeat myself: If you DO NOT want to be charged for your boarding pass, you MUST print it out AT HOME. I watched 4 other passengers become befuddled with the Check-In process when they realized they didn't have their boarding pass, and had to go to a different line to wait for it AND pay. You go to the Spirit website, put your confirmation code, make sure you have your bags and seats purchased, and then before you hop on the plane, you print it out at home. If you check a bag, you can go to a separate line for people who qualify for "fast bag drop" - Prior to both of our flights, we didn't wait longer than 10 minutes to drop out checked bag off and head to TSA. Please, for the sake of being a smart flyer: Print your boarding pass out at home. Pre-Boarding, At the Gate: Gate agent was informative, and boarding was a breeze. If you have printed your ticket at home, you need to cut the bottom half of the pass off and give it to the gate agent. Our flight was on time, and we waited for them to call us for boarding. Boarding/Take Off/Landing/Flight Quality: Our flight was quick, on-time and the staff did exactly what their supposed to do. I grew up with 2 airline employees, and this was my first experience 1. Not flying first class 2. Not flying a more expensive airline (Southwest, Sun Country, Delta, Etc.) and 3. Flying alone (Yay! Im a grown up!). The flight was early coming back to Minneapolis, and flight conditions were optimal for easy departure and landing. I imagine that inclement weather would effect take off, but didn't have a negative experience with either of these things. 9/25/2014 Edit: I forgot to mention that you pay for all the beverages and snacks during your flight. The prices for drinks (alcoholic and non-alcoholic alike) were reasonable for a short flight. The snack selection was less than favorable, so buy snacks you like before you board. If it's a long flight, buy your flight bottles of alcohol and bottles of soda after you pass TSA to save a little money. *A note to flyers: Turbulence sucks, but it isn't the airlines fault. Don't blame the airline for bumpy weather! Baggage Claim: Bags arrived in one piece, nothing missing. No lost baggage. Over all, I had a great experience with Spirit, and I will fly them again to Denver in the future. You need to be familiar with their policies, and PURCHASE EVERYTHING IN ADVANCE. I have no sympathy for people who have to pay the $100 fee for a checked bag, because you would have to willingly choose to not purchase a bag 2 separate times- They give you a lot of warning that extra fees would incur. Be ready for anything, but please- Read the fine print, and have a good vacation. I sure did! read more

Yes, this is a 4 star review for Spirit Airlines. Yes, I'm serious. I have now taken 4 Spirit flights, and I am the kind of traveller that Spirit appeals to. On my recent trip to Minneapolis to visit my ailing grandma, I printed my boarding pass at home, shoved some clothes in to my backpack (free personal item) and hopped on a direct Spirit flight with no trouble at all. In fact, on my return flight to Houston, the Chicago-based flight crew was funny and informative, and got us to Houston 20 minutes ahead of schedule. One flight attendant made jokes over the intercom: "Please feel free to press the attendant call button if you need us. But remember, this is Spirit, so the first call is free but after that, it's $50 per call unless you pre-paid online." The light hearted humor was appreciated. The captain was also one of the rare pilots that provided some interesting facts during the flight: what state we were flying over (Kansas), how fast we were going (560 mph) and how cold it was outside our window (-61F). Below I will provide tips on how to fly Spirit as cheaply and enjoyably as possible as well as addressing the common concerns of other reviewers. COST: I flew from Houston to Minneapolis for $176 RT non-stop. I booked my ticket less than a week in advance. This was over $300 cheaper than Delta or United at the time of booking. HOW TO FLY SPIRIT AS A LOW COST AIRLINE and avoid nickel-and-diming. 1) Book online and read the fine print. 2) If you need more luggage than a backpack (i.e. personal item which is free to take on the plane), pre-pay online for your checked bag. Check the website for baggage specifics. 3) DO NOT pay to pick your seats. 4) Print your boarding passes at home. During online check in, I once again declined paying to pick our seats. I took a chance that since my ticket and my husband's ticket were on the same itinerary, we'd be sitting together. This was the case and we were seated together on both of our flights. 5) Bring snacks for the plane. Carry an empty water bottle through security and fill it up inside the airport. RE: Leg room -- Yes, the leg room sucks. This is my main reason for not giving Spirit a 5th star. If you are over 5'10'' you might want to consider the cost of a bigger seat or the exit row seats. However, in my experience, the leg room is equal to AirTran's. RE: Flight delays -- Neither one of my flights were delayed and both arrived on time. We were not flying at peak hours, but we avoid peak hours on other airlines for the cost savings, as well. If your flight is delayed or cancelled, you have a valid argument against this airline. RE: Nickel-and-diming -- See my 'How to' paragraph. RE: No in-flight snacks -- Are tiny bags of peanuts or pretzels REALLY worth an extra $75/person on another airline? RE: Checked/carry-on bag price gouging -- Know what you need to travel and PAY ONLINE FIRST. Other airlines charge for checked baggage, too. As far as Spirit charging for carry on bags that are larger than your average backpack, I almost LIKE THIS because it enables everyone to get on and off the plane quicker since not nearly as much baggage has to be stowed. RE: Credit card push -- They just make one announcement per flight and come around with an application that you don't have to take. Just ignore the announcement and the shake your head at the flight attendant. No big deal. RE: Old planes -- Our planes were newer models and clean -- as clean as any United flight I've been on. Overall, I had a good experience on Spirit Airlines and I'll definitely look at their prices first to save money on my future travel. This was as good as any other flight I've been on. If you do your research regarding fees, Spirit serves it's purpose of being an ultra low-cost airline. read more

Although fluent in two languages I am unable to find enough words to describe the horrific and disgusting lack of "customer service" I have received from this so called airline. Flight 1. MSP -ORD. There is a bit of a rain but nothing too earth shattering. I even came without an umbrella. Flight was cancelled about an hour and a half before departure due to "weather reasons". All the other airlines who use the same sky and are subjected to the same weather conditions flew with no issues. Upon cancellation announcement the very confused spirit employee working the counter said that he will go get the manager to go over "options". Options were a refund or possibly booking me on another flight on Monday! (Granted today is Thursday and I was going on a weekend trip, Monday flight was the last thing I needed). The employee expressed 0 grams of concern and offered no hotels, food vouchers or anything a respectable airline would. flight 2. MSP -ORD mere three weeks later from the flight 1. I came to check in with the employee working the counter to see if I am flying today And jubilantly exploded and said that the flight to Chicago will depart ON TIME but the Baltimore and Denver flights are cancelled. Jolly I am going to Chicago. And I will be on time. On time meant there is a plane and we departed only 49 min behind schedule so basically on time. Spirit charges you for everything so don't fall for cheap tickets. Carry on is $35 if you purchase before your flight and $100 at the gate. Yep, you read that correctly $100 fee for a carry on bag. There is a fee for printing your boarding pass, water, snacks, seat belt and air. They charge for everything. Flight 3. ORD -MSP. (27 days after flight 1) While we are home getting ready to depart for the airport ( i.e. Two hours before the flight) we get a call that our flight had been cancelled. Weather conditions again although the sky is clear and all the other airlines are flying with no issues or delays. We were only offered a refund. The flights for the next few days were already booked. The agent on the phone was extremely unhelpful and just kept reading the script. I asked to speak with a manager, he said none were available at the moment but someone will call me. Still waiting for that call, but it's been six weeks and I am not holding my breath. My friend just flew MSP -ORD on May 31 and his plane was 2.5 hours late and then he had to deplane OUTSIDE at O'Hare. Yep apparently spirit forgot to pay their airport gate fees. Also I do have to note that during these times I had a very serious knee injury and always requested wheelchair assistance when booking my flights. During this time I also flew on Sun Country and United. Both airlines called me and inquired about my injury and ways to make me more comfortable while flying. Both airlines switched me to better seats and did everything to make me feel comfortable and secure. I did inquire with spirit if my seat could be changed as walking was an issue. The spirit agent said that "they don't really accommodate that" and I will preboard before everyone but I get to keep whatever random sat was assigned to me. I believe this is a clear violation of Americans with disabilities act. But hey it's spirit, what did you expect. So let's tally it up -2/3 flights in a 30 day period cancelled due to nonexistent weather conditions -clueless, rude employees -no compensation for ruined travel plans - a violation of ADA - delays upwards of two hours -deplaning outside in O'Hare like its some 3rd world country -fees for water and carry on bags Avoid at all costs. read more

I have never flown on such an awful airline in my entire life and will never fly with them again. I wish I could give them 0 stars. Spirit airlines delayed my flight out of LAX from 6pm to 9pm getting me in at 2am in MSP. I have a 2 hour drive home and am flying back to take care of my dying mother. The best they could do is cancel/ refund my ticket and leave me to book another flight for 24 hours later (which wouldn't work because my mother needs me to help her stay alive.) All I asked for were better seats and a free checked bag. I spoke to a supervisor on the phone and she wouldn't budge- not even a free bag! I will NEVER fly Spirit airlines again and urge you to do the same. Their customer service is terrible and on top of it, they have sneaky fees that really don't make the ticket any cheaper. I will do everything I can to spread the word about how shitty this airline is. I couldn't be more disappointed. read more

The worst airline experience so far. This airline is such a rip off. They advertise very low fares, but charge for EVERYTHING. Be prepared to pay an addition $40.00 for a carry on, if you tell them inadvance. If you do it at the time you pick up your ticket its more. A checked bag is $45.00 and seat assignment is anywhere from $10.00 to $60.00. Water is $3.00 So glad that I did not have to pee, that probably costs too. When I arrived,my luggage had been opened, a new bottle of cologne which was still in the carton was missing and two cords for my Iphone 5 were missing. A total lost of $120.00 in loss. When you call the airline, all representatives are busy and the voice mail is full. try back later. If you try to fill out a complaint on line, the message is "unable to process your complaint at this time". These people deserve no repeat business and they have earned the one star rating. read more

My flight was scheduled to depart at 7:15 am and was canceled after 10 pm the night before it departed, without explanation. Upon calling the airline's customer service line, they offered no solution or explanation at all. After asking the representative if there were any other flights with other airlines they could put us on, she stated that we would have to physically go to the airport the following day to determine this. She then refused to allow me to speak to her supervisor. Upon arrival the following day, the representative at the service desk stated that they do not partner with other airlines to accommodate passengers when flights are canceled. As a result, we were forced to wait several hours at the airport without alternative transportation when the representative could simply have told me that they do not partner with other airlines to begin with (rather than have me make arrangements to go to the airport several hours before the next available flight). To top things off, they only offered a refund if we canceled our reservation and booked with another airline. This was not helpful at all because I would be forced to spend several hundred more dollars to book another flight. The lack of customer service with this airline is astounding and they need to be shut down based upon their predatory tactics (with hidden fees) and complete lack of accountability when it comes to getting their passengers to their destination at (or even near their scheduled time). I was forced to miss work and therefore pay because of this fiasco and will not be flying with them again. read more

This airline cancelled my daughter's flight from Los Angeles to Minneapolis/St. Paul (through Chicago), because Chicago had a storm the day BEFORE she was to land. The airports in Chi-town were open. There were delays, and some cancellations on Thursday, but not Friday. The flight was to leave near midnight on 12/20. Guess what the next flight they had available was? 12/24--FOUR DAYS LATER. And that only happened because I kept the agent supervisor on the phone, insisting he try to find something before the 25th, which was his first offer. No offer of a free bag for the inconvenience and the loss of 1/2 of her holiday time at home. Now, we get to go to the airport on Christmas morning, to pick her up--assuming they actually fly this time. Spirit does not have any relationships with any other airlines, and they refuse to attempt to help their travelers find alternatives when Spirit strands them. Not to mention that they charge a minimum of $35 for CARRY-ONs.... Never again! It is not worth the bit you might save to take a chance on this airline, especially if you want to bring along more than a briefcase. If I could have given them 0 stars, I would have. read more

After booking my ticket, most of my friends said its the worst airline to fly. (That is what they heard from others) But after flying from LaX to Minneapolis. My family and I actually had a great experience from the start to the end of our destination. The front ticket clerk was very friendly and the flight attendant was very helpful with our need. I would fly with them again. Plus they are the lowest price around. Tips Arrive two hours before your flight. (Most people that complaints usually arrived late) Con Legs room are smaller than other airlines They charge for everything during flight if you want snacks (after saving from my flight tickets who care if they charge me 2$ for bottle of water) read more

Literally, if I could vote zero stars for this airline, I would. Their actions are criminal and they deserve to go out of business I do non-profit church work full-time. I booked a flight on Spirit because it was cheap. The first leg of the flight was 3 1/2 hours and there was no beverage service or snack service at all. On the second leg, when I went to re-board they told me that they were going to charge me for my small carry-on. I had taken this carry-on on the first flight and it was fine. Now they're charging me $100 extra??!!! I asked the attendant what other options there were are he said my only choice was to abandon my bag in the airport or throw it away. Totally gross. They boarded the plane and were totally rude about customer service. They said just book on another airline, pay the $100 for one bag, or get stuck in Minneapolis. I'm trying to go to Tampa. Bad, bad karma points. They aren't going to last long treating people like this. read more