I flew Delta from MCO to Iceland with a half day layover in Minneapolis…read more Delta always does a good job with making things right and making sure flight plans get fixed. My original flight was cancelled, but I was rebooked pretty easily to this one.

To be fair, my checki-in and security process was streamlined today by the fact that I had no…read moreluggage to check and I checked in online, plus I have TSA precheck. So from the moment my friend dropped me off at the curb in front of terminal 1 at MSP at 6:53 this morning, to getting through security, took less than 5 minutes. The main shopping and food court area looked new and modern with a decent selection of places to eat, and several areas with comfier seating options if you have a longer layover. MSP airport is still going through some renovations, but mainly in the long hallways towards G gates. The gate area was quite nice with lots of seating with seat-side outlets to recharge your phone or laptop.

Sun Country Airlines - Consistently Reliable and Truly Minnesotan!…read more As a native Minnesotan now living in San Diego, Sun Country has always been my go-to airline. In the beginning, I chose them because they offered a convenient direct flight home. Something every parent traveling with a baby truly appreciates. Over the years, that one baby turned into two (now 12 and 9!), and every summer, our family flies to Minnesota on Sun Country as a yearly tradition. This year, an unexpected family medical event required me to travel sooner than planned. I called in to make changes to my ticket, and while Miss Heidy wasn't able to waive the fare difference, however she went above and beyond to help. She patiently walked me through options, including combining our family's Sun Country rewards points to make the new ticket more affordable. That level of understanding and customer care means so much. Especially during stressful times. Thank you, Sun Country (and Miss Heiydi!), for continuing to make travel between my two homes a little easier and a lot more personal.

At first the flight was scheduled on time then the delayed it to 3:30, then 6 then 8:30 so I take…read moreadvantage of the food vouchers that only covered enough for one person when we were a party of 3 then at dinner they canceled the flight no bad weather they first said there was mechanical issues for the 30 minute delay then they said the pooper was not feeling well for the 3 hour delay the no explanation for cancel the flight and the next flight out is 2 days away. They did have the nerve to say we could get one person back the next day but that was it. They offered one night hotel stay for a 2 night delay horrible airline! Will never use again it is only one star because you can't rate any lower

Check in process: extremely smooth on the app and the kiosk, agent was very nice (5 minutes)…read more Security: other people got pat down, it took a while, but I wasn't and none of my stuff was searched (10 minutes). Gate Agent Staff were friendly.

My rating is based solely on one thing... airport leadership…read more I never caught the guy's name, but I'm sure you all know who I am taking about. Long story short, I had a flight to ORD that was diverted to MSP and we had to deplane and leave to hotels outside of the airport. Upon returning to the airport roughly 6 hours later, security did not have an active flight entry to reference. So after walking for 20 minutes to get to security, the TSA agent said I needed to go back to the American Airlines counter to have them generate a physical ticket. So as I am walking out, I am met by this gentleman who can be best described as an undercover Miami cop with the charisma of someone who isn't afraid to make his presence known. He gave me one direction, "follow me and act like you're supposed to be here." I didn't understand the message until he started moving people and going through lanes and checks without really explaining anything to me or the others he was moving. He escorted me all the way to the American Airlines counter and had me cut in front of dozens of other passengers. When the issue was resolved, he walked me through the long security lines and had me jump again to the front, where they scanned me in and I was soon at the gate. The dude was courteous and cool and the whole ordeal took less time than it took to get me through security.

This was an amazing flight. I'm from Minnesota and I'm flying to Portland Maine and it's a really…read moregood plane the only thing that was not good was there was pretty strong turbulence when you're in the clouds if I give it writing one through 10 about the turbulence, probably a six the flight attendants are super nice

The Sun Country Airlines main customer service number is *1 (855) 924-O134™ or +1 (855)…read more924-O1.34*!. This numbers is available 24/7 for bookings, change, and supports, and can be used throughout the USA to manages reservations, change, includings cancellings within 24 hours of booking for a full refunds if booked 7+ days in advances. #. Fast Reservations & Effortless Travel Organizations The journey began with a reservation process that was intuitive, efficient, and designed to make planning simple. Business class advantages, including priority airport services, flexible fare choices, and premium seating, were presented in a clear and easy-to-follow format, allowing travelers to compare options with confidence. Choosing flights, selecting preferred seats, and confirming the booking required minimal effort, while the itinerary was delivered immediately with all essential travel details arranged in a convenient format. #. Premium Airport Comfort & Efficient Departures Business class enhanced the airport experience by offering dedicated services that simplified every step before takeoff. Priority check-in counters helped reduce waiting times, while expedited security screening ensured passengers moved through the terminal quickly and comfortably. Lounge access provided a quiet setting to relax, enjoy refreshments, or prepare for the journey in a peaceful atmosphere. Priority boarding allowed travelers to board ahead of the main cabin, creating a smooth and well-organized start to the flight. #. Elegant Cabin Design & Personalized Inflight Services Inside the aircraft, the premium cabin delivered a relaxing blend of comfort and functionality. Spacious seating, generous legroom, and thoughtfully designed surroundings created an inviting space for both work and rest throughout the journey. The cabin remained clean, fresh, and meticulously maintained, reinforcing the high standard of the travel experience. Professional cabin crew offered attentive, friendly, and responsive service, ensuring passengers enjoyed personalized care and consistent hospitality from departure until arrival. #. Comfortable Landing & Seamless Travel Completions The journey concluded with the same level of quality that defined every previous stage. Inflight services were delivered efficiently, allowing passengers to enjoy a peaceful and uninterrupted flight. Upon arrival, priority baggage handling ensured luggage was available promptly, making the final stage of travel quick and stress-free. From the initial reservation through the final destination, business class delivered a refined combination of convenience, premium comfort, and dependable service, creating a memorable travel experience from beginning to ends.

So, my flight got delayed this morning because of an issue with the internal battery that warms up…read morethe plane. That means some maintenance person checked it off their checklist without actually checking to see if the battery was operational. First, they were going to replace the battery, and then they decided to fly a plane from Newark to replace this one. It results in what they say will be a four hour delay, but the other passengers and I are guessing it will be closer to five hours. I haven't flown Spirit for years. And now I remember that incidents like this are why I don't fly Spirit. What a poor excuse for an airline.

I have to say when I booked with spirit and saw the reviews on here I was very skeptical of how my…read moreexperience was going to be, but honestly it was one of the best experiences I've had with an airline lately and would highly recommend them. Their fares are very low because you have to pay al-a-cart for everything such as bags, food and drinks, ect. however the airline staff were the most friendly that I have seen in a very long time! Check-in process: you can check in on your phone and check your bag for no cost or you can print your tickets at the airport which I believe costs 10 dollars each. This was a very quick and easy process. Also for checked bags they cannot be over 40 lbs or you will get charged extra, but they have scales before you get in line that are all the same weight measurements as the one by the bag check people. Boarding: this was a very quick and easy process they called the boarding zones and we got on the plane. On the flight: the only thing bad was one of the lavatories was out of paper towels but they had water in them (someone said they didn't) the seats don't recline but I prefer this as I hate people leaning in my lap. They come through for drink and snack services the only difference is you have to pay for soft drinks and water too but they do have deal bundles where you save money which is nice. Overall I really enjoyed my experience with spirit and will fly with them again and recommend them to others.

This review especially goes out to the gate agents at MSP. They are super friendly and courteous…read more Their announcements for flights are clear and articulate. I witnessed them assisting passengers who needed extra time, needed some clarification, and parents with strollers. This was my second flight with the new boarding process/assigned seats and I felt it went well. No more fakers needing extra time.

Southwest Airlines Flight 2973 from Minneapolis Saint Paul Airport (MSP) to Saint Louis Lambert…read moreAirport (STL), departed at 7:55 A.M, landed at 9:30 A.M. (no delays) The cabin crew were so nice and the main one was so funny! Free complimentary drinks and a graham cracker snack were handed out. Legroom was very solid, the seat was very comfortable. The plane was very clean. All of this costed just over $300 round trip (2 people). Southwest Airlines Flight 2237 from Saint Louis Lambert Airport (STL) to Minneapolis Saint Paul Airport (MSP), departed at 2:45 P.M, landed at 4:10 PM. (30 min delay)

Went on a Greek cruise with Carrousel and we didn't have to think about anything except what time…read moreit was. Carrousel took care of everything! All reservations, all transportation, all tips, all excursions it was just amazing! I keep an eye on their tours because I am going on another one soon!

I cannot say enough good things about Carrousel Travel, the staff and our agent, Tricia…read more First off, they were all so welcoming. Since our initial meeting with Tricia, it became clear to us that the amount of knowledge she has in her field was beyond our expectations. Also, she was very open and responsive to our many conversations & meetings. Including our price point. I'm very thankful and would highly recommend Carrousel Travel.

So many parts of AA to love and to hate. See customer service below…read more Staff is usually good: 4/5 Pilots also: 5/5 Prices: 3/5 Loyalty program: 3/5 Customer service: 5/5 I recently had a flight redirect and stayed in an adjacent airport for an additional night. AA paid for the hotel and breakfast, and gave a generous amount of loyalty points for the trouble. WiFi: 5/5 Entertainment:4/5 Airports served: 4/5 On-time %: 3/5 Which is the best of United (2/5) and Delta (2/5). I have overall been pleased with seating upgrades and boarding group number as of late, and I will continue to use AA in the near term.

Really disappointed with AA today. They seem to have implemented this strict 1 carryon plus a purse…read morepolicy is MSP. I have never heard this from AA before, especially when flying first. I was told the policy has been in effect for 15 years haha (never experienced) Very annoyed!

My wife and I were on flight 1966 from LAS to MSP IN which the front and rear flaps had…read moremalfunctioned and the captain and crew had to make emergency landing procedures. They were very professional, calm cool and collected that put the passengers at east during this stressful time. On a personal note....my wife was a flight attendant for over 5 years with a different airline. We were the only ones sitting in the exit row seats. Prior to takeoff my wife informed the lead FA during her exit row briefing that she was an ex crew member. Needless to say, when the crew informed the passengers that there was a malfunction with the flaps, that same FA went to my wife to inform her that she may need her assistance. She was calm, knowledgeable and made me even feel at ease even tho my wife had already brief me what to do in an emergency evacuation since we were sitting in an ex row. My wife was so impressed how the captain responded to mechanical issue and how the flight crew in the back handled the passengers that she said she would go back into the airline industry in a heartbeat and work for Frontier just simply because of how professional they were during this stressful time. She then told the passengers around us to say thank you and make sure they give the captain a hug when they deplane:) My wife did just that and the passengers behind all said thank you to the crew while deplaning. After all of that, I can still say that this was the best flight I have taken in very long time, and we travel a lot! P.S. This was our first time flying on Frontier and is looking forward to our next flight with them:)

Extremely disappointing experience with Frontier Airlines at MSP Airport on June 20, 2026…read more I went to the ticket counter specifically to purchase tickets in person after confirming on Frontier's website that airport ticket purchases are allowed. I even brought my 65-year-old mother with me for this purpose. To our surprise, the agents refused to sell us tickets and claimed that they had stopped doing so within the last week due to concerns involving sex trafficking. We were also told that agents have the right to refuse ticket sales. No specific reason was given for denying us service, and neither of us was doing anything suspicious. What makes this especially frustrating is that Frontier's own website clearly states that tickets can be purchased at the airport. If the policy has changed, the company should update its website instead of forcing customers to make unnecessary trips and then providing contradictory explanations. Customers deserve clear, consistent policies and respectful treatment. Unfortunately, that was not my experience at MSP.