I began this journey nearly two years ago, and saying that it has been one of the worst decisions of my life would be an understatement. The number of complications I have experienced, the significant amount of money I have had to pay, and the ongoing medical expenses I continue to incur have left me regretting my decision to undergo reconstruction every single day.
I made the decision to pursue reconstruction approximately 10 years after my cancer diagnosis, believing it was the right choice for me. Unfortunately, I now deeply regret that decision and often wish I had never made it.
My experience with this office has been extremely disappointing. I have encountered repeated issues with availability, communication, compassion, and empathy. Today's experience was particularly unacceptable. I waited more than an hour for a postoperative appointment while having an open wound that, from my perspective, has not received the level of attention or concern I believe it requires. I can visibly see tissue within the wound, yet I have felt as though my concerns have been minimized.
At my first postoperative appointment, I was seen by a different surgeon who simply advised me to wash the area with soap and water and stated that it was fine. However, the incision was completely open. Given the circumstances, I found that response extremely concerning and dismissive.
During my second postoperative appointment, I was left waiting in an examination room for more than 55 minutes without anyone coming in to provide an update. I eventually had to ask what was happening, at which point I was told that the doctor was busy with another patient. If the doctor was running significantly behind schedule, I believe I should have been informed before waiting for nearly an hour. After one hour and 20 minutes, I decided it was best for me to leave without being seen as I also have duties and responsibilities to attend to.
I understand that medical emergencies and unexpected circumstances can arise, and I recognize that physicians may occasionally run behind. However, basic communication and consideration for a patient's time and concerns should still be provided.
If I treated a client this way in my own professional life, I would expect there to be consequences. As a patient, however, I feel as though I am left with very few options and very little recourse.
I am extremely disappointed by the care and communication I have received throughout this process. After nearly two years of complications, additional expenses, and emotional distress, I expect my concerns to be taken seriously and addressed with the appropriate level of care, professionalism, communication, and empathy. read more