They scheduled an install appointment. Never called, never emailed, no showed. I even tried…read morecontacting them and they ghosted me. Concerned as the guy who showed up during the quote took my debit card information down on paper. Will be canceling that card. Would not recommend.

Great customer service... They accommodated my busy schedule & made time so do a great job…read moreevaluation of my security needs ( they don't oversell ) They give you what you need. No pressure. Great value.

Was incumbent vendor and beat all bids for same list of equipment…read more Hands Down Was responsible and installed on schedule with no up's or extras

Accurate quote and very professional installation…read more We upgraded our 24,year old panels.

Requested doorbell repair, they don't do standard doorbell repair. Strange for an alarm company…read morebut they did reply quickly. Changed to 5 stars based on business responses & attention to detail, so I do recommend them for what work they fu

If it wasn't for Jim Godfrey and AZ alarm, I would be homeless…read more To make a long story short, my dog started a fire in my kitchen when I was at the airport, The monitored smoke detector that Jim suggested saved everything, FYI , the best customer service!! Thank you!!!

I did some extensive research (including having the big dogs like ADT out) and compared reviews /…read morequality of equipment / pricing and level of comfort on who I would like to use as my security experts. I have a technology background and from the very start I could tell Jared understood my needs and suggested the route I should go and what equipment I might need. I told him I wanted 6 hard wired cameras / 2 security panels / 2 smart thermostats / a smoke detector tied into their system and my 2 smart locks linked as well. He actually talked me out of one panel which saved me a bunch of money and am super happy as I use the app most of the time bs the actual panel. They came and finished the install in one day as promised and now I can monitor front / sides and the back of the house, open the front and the garage door remotely, turn the heat or A/C on and off, be notified of a fire and actually asked about a carbon monoxide detector while install guy was here and that is now also installed. All the doors and windows had sensors and they tested them all including the shatter glass sensors I had. They will also be doing the monitoring with no contract - I am super happy with the pricing and level of service I received. Don't hesitate to use them for your future needs.

After speaking to a number of security companies, I selected Harmony Security. Jared was just…read moreawesome. Left no stone unturned with my many questions. Installation went very smoothly. Very professional and knowledgeable installer. I would give this company 10 stars if I could.

I requested a Home Camera Security System installation. I…read moredid NOT want an Internet Security System, but that is what I got. I believe AZ CCTV hired an Independent Installer because I am out of the area they generally service. Although I already had cameras, the installer, who by the way did a very good job with the wiring, talked me into buying the cameras HE feels are best, so I sent the cameras back that I had already purchased. I bought the camera set, 2 (16 total) of them, and when they arrived he came back and installed. There was a problem right after the installation with the cameras so the installer back one time. Since then I have had problems and questions. I called AZ CCTV and was told because I did NOT buy the cameras from them they could not help me. By the way it has been maybe 3 months since I had the cameras installed. I wanted to be sure I had cameras on my premises, outside and inside before going on vacation. I have 16 cameras, 2 sets of 8. When I arrived home from my vacation, just as I was afraid, my home had been vandalized, the top monitor was black with some error message toward the top. The bottom monitor had a few pictures, but not all. Each monitor is supposed to have 8 pictures. When I played back the recordings, there were many screens that were completely black, (imagine THAT!) so they were NO HELP. I spent a lot of money for the installation, cameras & monitors. I feel like I just flushed a LOT OF MONEY down the toilet. I tried to call & text the fellow who did the installation to help me restore the monitors, but naturally, he never returned my calls. IF I was going to purchase different cameras, I wish It had been made clear about AZ CCTV ONLY helping with any problems IF I bought THEIR Cameras. I wish the installer, if he was going to talk me into different cameras, had suggested I buy cameras from AZ CCTV so I would have help, if needed. Tech Support etc. Because this system uses the Internet it doesn't work for my home. The Robbers, who are very slick, use something like an Internet Jammer, so the 16 cameras and 2 "Brain" black boxes and monitors are NOTHING to them, just a slight inconvenience. THIS is why I wanted NOT an Internet based system. Change my locks you are probably thinking? I had them rekeyed twice in June. About $800, each time. Nothing keeps them out. Locks do NOT seem to be a problem. They know when I am not home, they have come in many times and are stealing me blind! I have called the police several times, but not every time because all they do is take a report. I even thought to put a camera in a place with a clear view of my BIG Westchester GUN & Rifle safe, that camera along with most of the other cameras had been disabled. The time before last they managed to open THE SAFE! And cleaned me out of all of my exquisite jewelry, guns, and important papers and so much more! Things I spent a lifetime acquiring. Very Sentimental and some things very valuable. I called the police, and even waited until the police were here to open the safe...I had a feeling it also had been robbed, and it had. Again, the police took a report. The police were here yesterday to take a report. They strongly suggested I get the alarm going, to call the alarm company to have the repair done. I had to laugh. I told them I had called and texted and e-mailed so many times since the very beginning of June, if not before. All I have ever gotten is empty promises. They even had the nerve to e-mail a bill to me! I told them if and when my alarm is working I will pay. The last 3 months I paid for the alarm, even though it has NOT been working! Now that almost everything of value, sentimental and monetary has been taken, I feel I still cannot leave my home. I should have started staying home to guard it months ago! And by the way, I have an alarm system, it IS cellular based, I have called and texted the company I am with to ask for a simple repair since towards the end of MAY. I tried to repair it myself but I think it needs a new contact. I wish I knew where to buy one or could find another Alarm company that services my area. The couple who own the Alarm business live less than 4 miles away! For a little while I could set it on BY-Pass, but that has not been working, so I have NOT been able to set the alarm for a long time. In calling the camera manufacturer they told me they could help me do a Factory reset, I feel STUCK because although I mentioned up front I did NOT want an Internet System, that is what I ended up with. I should have made sure that was on the paperwork before the installer showed up. He may NOT have been made aware. I would have changed Alarm companies long ago but I cannot find one that services my area, I am new to this small town. Only 2 others that I have had previously over the years, and the experiences were SO HORRIBLE that I would NEVER USE THEM AGAIN. Sorry this is SO LONG!

Joe from AZ CCTV responded promptly to my request for assistance. I found Joe to be honest and…read morereliable, and would highly recommend Joe/AZ CCTV & Security!

We had just moved to the area and were bombarded by deals and offers by a multitude of business…read moreowners, large and small. It was great to talk to Neighborhood Watch Security and get the real scoop on what the options were with no pressure so that we could make an informed decision about our security needs. I was very satisfied with the preliminary conversations, the professional installation, and now after several months of service, the quick and courteous responses to all of my questions and inquiries. Given the decision again, I would definitely choose Neighborhood Watch Security, and will refer all of my friends and relatives to them as well.

DO NOT USE ADT!!!!…read more Service is garbage. They tell you 59.00 to come out too fix doorbell camera. I asked the ADT rep over the phone multiple times that $59.00 is the only charge. He said yes. I agreed too have tech come out. He comes out and before doing anything, tells me its going too be $230.00. I said no, thats not what the adt phone rep told me. He implies that he gets this issue alot. I call in too cancel, and speak with an Account "manager" named Mia. She promises me the world, 5 yrs locked in price of 45.00 (lowered from $65.00/month), cover camera fees, cover tech fees, discount on new cameras, no payments for 2 months,extra 10% off. I said no. Do yourself a favor and call your local alarm companies. YOU HAVE BEEN WARNED!!! Just know that they can lower the price if they really wanted too but wont until you call in and speak your mind.

We just canceled our service as it was impossible to have someone come out and troubleshoot when we…read morehad issues. When I called to cancel they noted the owner Lucas had to send over the form himself. I called today and spoke to Sara to get a timeline on the form and share their network is still trying to connect and sending us notifications. She seemed to get upset and note it was just her and Lucas running the company and there is nothing she could do it. I told her I understand but she started to blame the new company we went with and said they needed to take care of it. She seemed very confused and ended up hanging up on me because I asked her not to call me sweetheart. After hanging up she called back 10 min later and gave me a new name of Brandy and when I questioned if she was Sarah or brandy she said she had two names. Never acknowledged that she hung up and just noted she sent a note to IT and kept calling me honey and sweetheart. Just really bizarre behavior. The cameras - At first they were great, but then started to lag greatly. (We did upgrade the WiFi and all that) the doorbell was hit or miss sometimes it would record and other times it wouldn't and then eventually stoped working. When we would call to have someone come out they said someone would get back to us but they never would. The monthly price is low at 29.99 which is a big sell but you get what you pay for. We have our security system with Vivant and decided to switch our cameras with them and it ended up being the same monthly price but a company that has great customer service and responsive.

When one of my sensors failed over the weekend Properguard was able to get my system s on track and…read moresensor replaced.

We've used their services for quite a few years. Maybe 10. Always responsive. Comes quickly. We…read morelove the service of our alarm goes off. We have been very happy and the quality is amazing for the cost.

After posting my original review in May' 23, I genuinely felt bad because my review was based on my…read moremisunderstanding of a brick and mortar business versus a home-grown solo operation. With that being addressed, I wish to blue-pencil my initial review. Kevin, the proprietor, reached out to me with assurance that he was still a viable entity. Although, I waited until recently, KTAG Alarms was prominent on my project list. There are too many words in the dictionary that reflect Kevin's work ethic, but if I may share a few, they are conscientious, meticulous, phenomenal, and reliable. After an initial consultation where Kevin came out to assess my needs, we agreed on a plan and a time to execute it. Due to my lifestyle, I am not easily accessible, but Kevin made sure to work around my schedule. My project was ripe with challenges, and where many may have given up in defeat, Kevin soldiered on...his motto being: "I promised you a service and I will deliver." Kevin worked tirelessly to ensure that I received his 'white glove' service. While there were some unseen costs outside of the agreed budget, Kevin footed those himself because he honors his commitment and his word is rock solid. Punctuality is his forte...when Kevin says he will be there at a certain time...he shows up 10 minutes early to fulfill his promise. In essence, Kevin is the type of individual you would want to hire for all of your projects for an iron-clad result. So, if you are on the market for an economical approach to securing your property and valuables, do not hesitate when considering KTAG Alarms. It should be at the forefront of your choices for a top-shelf 'customer service' experience.