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    Southwest Fireplace

    3.1 (27 reviews)
    Closed 10:00 am - 6:00 pm

    Services - Southwest Fireplace

    Fireplace cleaning

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    Megan F.

    Highly recommend! Was extremely impressed with the service from Southwest Fireplace. Tom D helped our vision come to life! He was so knowledgeable and answered all of our questions. He did an incredible job building the framework and installing the fireplace - which was a blank wall to start! Tom D really helped our new house become a home!!

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    13 days ago

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    5 months ago

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    3 months ago

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    6 months ago

    Will and Chris were very efficient in installing our fireplace logs. Very friendly and informative. We were very please.

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    11 months ago

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    2 years ago

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    4 years ago

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    John I.

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    2 years ago

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    4 years ago

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    7 years ago

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    6 years ago

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    8 years ago

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    4 years ago

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    9 years ago

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    6 years ago

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    5 years ago

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    10 years ago

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    7 years ago

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    11 years ago

    Very slow process, unfriendly front desk people. Do not go this place. You will be wasting your time. They do not care about the customers.

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    11 years ago

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    8 years ago

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    11 years ago

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    13 years ago

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    15 years ago

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    11 years ago

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    10 years ago

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    9 years ago

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    Review Highlights - Southwest Fireplace

    Will and Chris were very efficient in installing our fireplace logs.

    Mentioned in 3 reviews

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    Naperville Chimney Services - Lock Top Damper

    Naperville Chimney Services

    (25 reviews)

    They are very fast to respond and schedule. They inspected both my chimney and furnace flue via…read morecamera (recorded video) for $550, and determined that the furnace flu needed a liner. When I asked what that runs price wise, they told me that's not their dept. so someone would get back to me. The inspection was Tuesday --it's now Friday and nothing....not even photos or videos of what they took in the flues. I paid but I have nothing. The installers promised me videos. So, be prepared to wait for the results of your inspection. UPDATE: they finally sent me the furnace flue video only on Monday, May 6th (a week after the inspection). Before that, all I had was a few unlabelled photos Unfortunately, this video is too late to have helped my installer. It would have been extremely helpful to have had a video to see where the mortar obstructions to lining the flu were before dropping the liner down the obstructed flue. They, however, got me a quote when I put up this review. The quote does not include removing the mortar obstructions that they, themselves, found in the furnace flu (and which my worker had to chip out the clay pipe and brick wall to remove). Receiving a quote for $3000.00, that does not mention an obstruction in the clay lined furnace flu that they found seems like they are setting me up for a future ask and increase while they are doing the work--which almost seems to me like an intentional overlook since the obstruction is in their video and one photo. I mentioned this to them, and immediately, they took done their quote, so I cannot access it anymore. I think that the video of my inspection should immediately be available for the $550 I paid, and their two workmen assured me I'd have access to it immediately. They sent a few photos on Friday but the workmen said that their computer had limited memory space to take photos so that I'd be able to watch the full videos of their inspections. They used a drone to look at the top of my chimney. I would prefer old school style where they go up to the roof in person. My other chimney guy climbed the roof, while tuckpointing the chimney, and installing my liner on Thursday, and fixed a crack in the crown (which was replaced in 2013) yesterday and tuckpointed some places on the top.Their drone did not show damage that needed to be fixed or any tuckpointing to do (strange on a 35 foot chimney). So, that means that they missed the issues at the very top. The person doing the inspection would not even go into my backyard to put the drone on the backside of the chimney and crown. They found a dead bird in the furnace flu at the bottom, and removed it ,and that was nice. My guy found two more birds, when he chipped out the obstruction, before completing the furnace liner (since the liner would not drop fully until that mortar obstruction was removed). It gives me pause to realise my furnace was trying to vent past several mortar obstructions (significant in size) and 3 dead birds. I'm glad my guy took care of that and that his cost was half of what this company quoted me. I still do not have the furnace flue video or photos or the video the drone took of the top of the chimney. The photos have no detail (far away). They also did not take any time to explain how the water heater is being expelled through chimney flue and whether it should also be expelled through furnace flue, once I get a liner. I heard them talking to each other re my "old school" set up --but not to me, when I asked them for info nor do I see that mentioned in the report. My guy took the time to explain how they would connect and at what angle to the new setup. Some people on here say they inspect your Fire and Carbon Monoxide alarms on all levels of the house --nope, did not happen. I mentioned to them that one fire alarm keeps going off near the kitchen and I was wondering where this alarm resides. I saw the one guy stare up at the ceiling for a long time, while I was paying the other guy, at the end of the visit. Thus, I looked up after they left---yup, that may be the alarm that needs a battery. Too bad he did not care to say something to me while he stared at it. When I've expressed to Amy, who does the scheduling and appears to be a part owner my dismay over these issues, she printed to me in an email that she does not want to email, and that she'd only talk on phone. So they don't want to provide their videos or put things in writing or explain what happened in writing? I'd say this business, well apparently well-loved for simple jobs, is not trustworthy. I'd like my money returned. UPDATE: they sent me back my voided check with no note.

    Incredible service and super helpful at assessing our chimney. They gave us steps to take and…read moreestimates for different ways to repair the chimney. I also really loved how well they explained everything and how thorough of an inspection they did. Only wished we had found them before buying the home to do an inspection, but we will definitely recommend them and do business with them!

    Chicago Chimney Service - After chimney. Really happy with their work!

    Chicago Chimney Service

    (35 reviews)

    Marquette Park, Chicago Lawn

    We had an good experience with Chicago Chimney. Everything kicked off with Toni, who is incredibly…read moredynamic, personable, and just gets it. Her communication was on point the whole way through always kept it real, listens, and genuinely tries to help. When it came time for the work, Mario and Simón came out and were fantastic. They handled a full parging of the smoke chamber, installed a Charred Rugged Split Oak log set with remote, moved the gas line, painted the inside of the firebox with black paint, and prepped everything for us to add the rocks. Super professional and nice. The whole process was smooth, transparent, and high-quality. Pro tip Zelle is preferred.

    I had Chicago Chimney Service out to do some work 2 years ago was happy with their service. At that…read moretime as part of the work, they installed a chimney cap. The chimney cap had a lifetime guarantee according to the service agreement I was provided. During a recent storm, said chimney cap blew off. I sent 2 Yelp requests to Chicago Chimney Service about it and got no response. I then called and left a message about it and again, no response. So no, I don't recommend this company as if anything goes wrong down the road, they will not stand by their warranties. I hate leaving any negative review, but other people need to be aware that this company will not stand by their work in the long run, so look for a more reputable company from the get go.

    Elite Chimney & Masonry

    Elite Chimney & Masonry

    (18 reviews)

    Super professional & courteous. I was amazed how quickly Lenny & his crew were able to replace 2…read morechimneys on my house. My old house (circa 1850) presented unique challenges to them, but their experience prepared them to easily accomplish the task. So happy with the quality & the appearance of the finished work.

    Hired this company to do a partial chimney rebuild. In securing the job Lenny was very friendly,…read moretalkative and personable. After sending the down payment money, all those attributes changed. There was absolutely no communication between this company and myself and quite frankly I never saw Lenny again. My main contractor turned out to be a guy named Ethan. My main problem with this company was their serious lack of communication with me. They would call when they were already in route and leave little information on what to expect. I was supposed to know the ins and outs of a chimney rebuild with NO explanations from the supposed professionals. I never really had any conversations with them unless they didn't show up and I would call to find out why. My 1st impression was on the day they were supposed to start work here, after waiting 6 weeks, they requested to push the job back 2 more days. When I was not happy about that idea, Lenny said Ok they would start the next day. The next day Ethan showed up late, set up some scaffolding and then left at 10:30 never to return. Elite had successfully pushed my job back the 2 days they originally wanted in a very sneaky way, by pretending they were starting my job. I really don't appreciate a company that I have hired to act in such an unprofessional manner, thinking they pulled a fast one on their client. Nothing was ever communicated to me through the entire rebuild. Oh, but the day they finished they could knock on the door because final payment needed to be made. The invoice was in my email promptly the next morning. Previously they would maybe show up, maybe not a couple times with no explanation at all. This company felt no need to communicate with the client unless they wanted something. If I questioned something I was an annoyance to anyone associated with Elite. I was a non person with a checkbook to them. Not the kind of company I like to hire for a company with the highest quote! I could not tell you about the quality of the actual rebuild , I was relieved the stress was over. I certainly would not recommend Elite to anyone because in my opinion they are terribly unprofessional and did nothing to educate me about the process, did not like being questioned and after they received final payment reached out so they didn't get a bad review. Hopefully they treat the next paying customer a little better.

    Southwest Fireplace - fireplace - Updated June 2026

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