They are very fast to respond and schedule. They inspected both my chimney and furnace flue via camera (recorded video) for $550, and determined that the furnace flu needed a liner. When I asked what that runs price wise, they told me that's not their dept. so someone would get back to me. The inspection was Tuesday --it's now Friday and nothing....not even photos or videos of what they took in the flues. I paid but I have nothing. The installers promised me videos. So, be prepared to wait for the results of your inspection. UPDATE: they finally sent me the furnace flue video only on Monday, May 6th (a week after the inspection). Before that, all I had was a few unlabelled photos Unfortunately, this video is too late to have helped my installer. It would have been extremely helpful to have had a video to see where the mortar obstructions to lining the flu were before dropping the liner down the obstructed flue. They, however, got me a quote when I put up this review. The quote does not include removing the mortar obstructions that they, themselves, found in the furnace flu (and which my worker had to chip out the clay pipe and brick wall to remove). Receiving a quote for $3000.00, that does not mention an obstruction in the clay lined furnace flu that they found seems like they are setting me up for a future ask and increase while they are doing the work--which almost seems to me like an intentional overlook since the obstruction is in their video and one photo. I mentioned this to them, and immediately, they took done their quote, so I cannot access it anymore. I think that the video of my inspection should immediately be available for the $550 I paid, and their two workmen assured me I'd have access to it immediately. They sent a few photos on Friday but the workmen said that their computer had limited memory space to take photos so that I'd be able to watch the full videos of their inspections. They used a drone to look at the top of my chimney. I would prefer old school style where they go up to the roof in person. My other chimney guy climbed the roof, while tuckpointing the chimney, and installing my liner on Thursday, and fixed a crack in the crown (which was replaced in 2013) yesterday and tuckpointed some places on the top.Their drone did not show damage that needed to be fixed or any tuckpointing to do (strange on a 35 foot chimney). So, that means that they missed the issues at the very top. The person doing the inspection would not even go into my backyard to put the drone on the backside of the chimney and crown. They found a dead bird in the furnace flu at the bottom, and removed it ,and that was nice. My guy found two more birds, when he chipped out the obstruction, before completing the furnace liner (since the liner would not drop fully until that mortar obstruction was removed). It gives me pause to realise my furnace was trying to vent past several mortar obstructions (significant in size) and 3 dead birds. I'm glad my guy took care of that and that his cost was half of what this company quoted me. I still do not have the furnace flue video or photos or the video the drone took of the top of the chimney. The photos have no detail (far away). They also did not take any time to explain how the water heater is being expelled through chimney flue and whether it should also be expelled through furnace flue, once I get a liner. I heard them talking to each other re my "old school" set up --but not to me, when I asked them for info nor do I see that mentioned in the report. My guy took the time to explain how they would connect and at what angle to the new setup. Some people on here say they inspect your Fire and Carbon Monoxide alarms on all levels of the house --nope, did not happen. I mentioned to them that one fire alarm keeps going off near the kitchen and I was wondering where this alarm resides. I saw the one guy stare up at the ceiling for a long time, while I was paying the other guy, at the end of the visit. Thus, I looked up after they left---yup, that may be the alarm that needs a battery. Too bad he did not care to say something to me while he stared at it. When I've expressed to Amy, who does the scheduling and appears to be a part owner my dismay over these issues, she printed to me in an email that she does not want to email, and that she'd only talk on phone. So they don't want to provide their videos or put things in writing or explain what happened in writing? I'd say this business, well apparently well-loved for simple jobs, is not trustworthy. I'd like my money returned. UPDATE: they sent me back my voided check with no note. read more

Incredible service and super helpful at assessing our chimney. They gave us steps to take and estimates for different ways to repair the chimney. I also really loved how well they explained everything and how thorough of an inspection they did. Only wished we had found them before buying the home to do an inspection, but we will definitely recommend them and do business with them! read more

After 4 no show appointment from another company, I called Naperville Chimmey ..they had scheduled me two weeks out but an opening became available on the same day and they came. Very detailed and fixed my issue in no time... Thank you Naperville Chimmey read more

Chimney Sweeps inspected the chimney and provided a report stating an unsatisfactory concrete condition and cracks around crown. At same time contradicting to finding their technician called out not a safety issue and no fixes needed. I had to get another chimney company, their finding was the same, the cracks needed fixing, water seeps through the cracks and damaged the bricks, recommended I get a masonary work done. Thanks but no thanks, shortcoming by Naperville Chimney Sweeps made me think it is a non issue, matter of fact it was an issue that needed attention and not safe. Would you get cheap service then get hit with expensive repairs? read more

I highly recommend them. We just moved to Batavia and we didn't know who to call. We called them and they went out of their way to come to Batavia to inspect and clean out our fireplace. Not only did they do a phenomenal job, they also went through a fire safety checklist for our entire house. That was so much appreciated ! If you're looking for a good chimney sweep they are the best! They take their time, they are accommodating , personable and thorough. You can tell they really care about their customers and about the work they do! And of course, they followed all safety precautions including wearing masks. Phenomenal!!! read more

We bought a house over the summer, and didn't know when the fireplace had been looked at last, or how to use it. Jim and another guy (sorry! Forgot his name) came out to our house to take a look at it. They determined that it probably should be cleaned, and I do believe they wouldn't have cleaned it (and therefore charged us for it) if it didn't need to be cleaned. They were careful and kept our house clean the whole time. They took their shoes off when they arrived without us mentioning anything, laid down a drop cloth around the fireplace and had a shop vacuum to keep away any dust from our living room. They taught us how to use it, and have us tips for how to keep it in good condition. They also climbed up on the roof to check out the chimney from on top. They were nice guys, and we appreciate their work and helpful hints! We've been enjoying using our fireplace! read more

Truly a great experience. Got quotes from 2 other chimney sweeps and these guys were far superior to everyone we met with. They are former or current firefighters. They reviewed/serviced our chimney, fixed some minor masonry issues and reviewed our smoke detectors and safety protocols on our new house. They are usually pretty busy, but absolutely with the wait. Highly recommend. read more

We were visited by two gentlemen from NCS today and had an excellent session. This the first inspection we've had in a long time since we stopped using our fireplace years ago after another company scared us into that by the amount of work they said we required. NCS checked it out, bottom and top and told us we needed nothing else. We benefitted from an extensive information and education discussion on proper fireplace use and general fire safety from the retired firefighters the representatives were. Money well spent and I'd call no one else. I highly recommend NCS. read more

Pat and Wayne came early for the appointment. Awesome guys who know their stuff. They went above and beyond! Highly recommend for your fireplace needs. read more

After doing some local research on chimney cleaning and inspection services I decided on giving them a call. They seemed to have excellent customer service. I called them and had an appointment within a couple of weeks. I was given a price up front for the cleaning and inspection. They arrived on time (early) and we're extremely professional and honest. My chimney did not need to be cleaned and he let me know that and didn't over charge me. They definitely have my recommendation to anyone and they have a customer for life! read more

Why would you call another firm when you can have retired Firefighters inspect your fireplace and chimney. They were the nicest and explained everything to me from the correct way to light it to fire extinguishers and smoke detectors in my home. I will only use them from now on! read more

The crew was very knowledgable, prompt, and helpful. Will definitely call them again for future chimney needs.

We are fireplace novices and had no idea how to use the gas fireplace in our new (old) home, but knew we needed it inspected first. They were able to schedule us in right at the peek of the season and actually showed up ahead of schedule. Extremely helpful and kind, let us know the fireplace didn't need cleaning, just a few mortar repairs, and didn't charge us extra for the repairs. Then took the time to explain step-by-step how to use the fireplace, and even checked our fire extinguisher to make sure it was still good. They are off-duty firemen and really know their stuff! Excellent customer service and very knowledgeable. Highly recommend to anyone needing cleaning or inspections! The BEST! read more

We just bought our house and our realtor recommended we call Naperville Chimney Sweeps to inspect our fireplace and chimney. Jim came out to our house and was phenomenal! He was professional, courteous, very knowledgeable (he was a fireman in Naperville for 30 years) and answered all our questions patiently. He even made sure our fire alarms were in place and working! I highly recommend this company! read more

As part of the sale of our home, the buyers requested that the chimney be cleaned. We had Naperville Chimney Sweeps (Chris, Drew, and Wayne) come out to do the work. They were very nice, efficient, and informative. Their price was reasonable. I even learned a little bit about the buildup. I would use them again. read more

Outstanding service. I called Naperville Chimney Sweeps because I recently moved into the house and didn't know how to use the fireplaces. Jim came out quickly and not only inspected each fireplace and showed me how to use them, but gave me tons of other helpful info about fire safety. He recommended the best places to go for the parts I needed and charged me much less than what his time was worth. I cannot say enough nice things about Jim and his company. read more

Jim and his crew are impressive. They are professional and extremely knowledgeable! We moved into a new home, turns out the chimney didn't even need to be cleaned! They let me know and spent 45 minutes with me explaining how to use the fireplace, took measurements for a new grate, provided recommendations of where to purchase, and did a walk through to check for smoke detectors and carbon monoxide. Don't go anywhere else, call them! read more

I am in need of chimney repair. Called Naperville Chimney Sweep and the gentleman gave me a step by step instruction on how to go about repairing on our own to save us money. He could have easily had us make an appointment and done exactly what he told us to do, charging us lots of money! Props to you Naperville Chimney Sweep for saving us some cash and taking the time to instruct us on how to repair ourselves! read more

We had just moved into our house and badly needed to get the chimney cleaned. On the phone, they were very friendly and helpful. When they arrived the day of the cleaning, they went above and beyond walking the house with us and talking about the fire alarms. They did an excellent job of cleaning out the chimney and inspecting it -- performing some minor repairs immediately and recommending mason work (identical to what our inspection had indicated). These former firefighters show they love what they do. read more

I was extremely impressed with the knowledge and professionalism of these off-duty firefighters. They were polite and took the time to explain answers to all of my questions. Minor repairs were included in the cleaning cost, and they didn't try to up-sell me on any other products or services. I look forward to using them again for future inspections and cleanings. read more

Jim and his crew of off-duty Naperville firefighters came highly recommended, and now I see why. We used them to clean two chimneys in our recently renovated downtown Wheaton home. They were a pleasure to work with; very fair prices, and a friendly and professional group. They even discovered that one of the chimneys was quite clean and didn't need service. As part of their visit they also updated us with some important fire safety tips specific to our home. I will definitely use them again. read more

Extremely helpful and very knowledgeable. Showed up right on time, did the job we asked them to, and more. Would recommend them if you're in need of a cleaning or even just a check up. read more

Being the first time we used the gas fireplace in our home we wanted an inspection. I contacted them via their website and received a quick response. We were able to schedule an inspection two weeks later. They arrived on time and were great! They explained everything well. I will definitely use them again. read more

We were given Naperville Chimney Sweeps business card from our local fire place store. We had trouble with our damper, which had come off the track. Jim came out, fixed the damper and gave us some safety tips and advice. He was very respectful of our property and time. Very reasonable rates! A few months later, the damper came off the track again (Poor design) and he came out in a half hour, got the damper back on track and taught us how to properly open and close the damper. Highly Recommend!! read more

Honest, professional and down-to-earth company. We had trouble opening the flu so gave them a call after the people who installed our gas logs recommended them. Being the busy season, they were pretty booked - but the owner went out of his way to find a time that worked for us. He was great - knowledgeable - and didn't try to sell us something we didn't need. Everyone who works here is a firefighter - so they really know everything there is to know about fireplace safety. This is a quality business with fair prices and true expertise - a rare find these days! read more