It was greeted at the door. One of the gals came over was so awesome don't remember her name…read more They took care of my jewelry.I thought I was gonna have to replace the prongs on my diamond.And they said they were fine. Didn't try to push anything on me.And I really appreciated that I will definitely be back.

Never have I ever received service like this in this particular industry. The watchmaker here is…read moresecond to none and will take care of you. If you ever have anything watch related, ONLY GO HERE!!

ABSOLUTELY LOVE their turquoise room!! They have an amazing selection (so many beautiful…read moreinteresting pieces) and everyone there is so incredibly sweet and patient to show you anything your heart desires!! Some of the most reasonable prices I've ever seen, too!! And Kevin (the owner, I believe) will always make sure you're happy before you leave!!

Exceptional experience - honest, educational, zero pressure…read more I stopped in to have a Rolex evaluated that I had recently purchased as an entry-level piece. Kevin, the owner, took a significant amount of time walking me through the watch in detail--its age, condition, wear patterns, polishing history, bracelet stretch, and overall authenticity--without ever making me feel rushed or talked down to. What really stood out was the honesty. He had no incentive to tell me I did well on the purchase, yet he confirmed that I paid a solid price and explained, why. He also clearly explained what wear was normal, what was cosmetic, and what would (or wouldn't) be worth correcting. No upselling, no scare tactics, no pressure to trade up. Kevin went further and educated me on differences between older and newer Rolex models, case profiles, movements, sizes, and pricing tiers--especially when comparing dress models versus sports models. It felt more like a conversation with a knowledgeable collector than a sales pitch. The shop itself is impressive, with a wide range of watches and jewelry, but the real value here is trust. If you're new to watches, buying pre-owned, or just want an honest opinion from someone who knows their craft, this is the place. I'll absolutely be back when it's time for the next piece. -Nicholas

This is a family owned and run jewelry store. The owners design and make the greatest jewelry. You…read morehave to experience this store!!!

From the owner: Hello this is a test run with Curtisread more

I'm a little embarrassed it has taken me this long to write a review. I was in Hardy's Jewelry…read moreabout two months ago to have a piece repaired on the clasp of my 1997 Rolex Submariner. Dema, one of the owners (the store is owned by Dema and his mother, Erena), was able to figure out exactly what was wrong with my watch. And because they were not super busy that day, he was actually able to fix my watch while I waited. I also had an opportunity to look around the store and talk to Erena while her son was working on my watch. I was impressed with this mother and son team. What a great American Story! They came over from the Ukraine many years ago. Erena has definitely instilled in her son the reality that if you're willing to work hard, you can still be successful in America. This jewelry store has a great history, it's been in that location for almost 60 years. I thought, how cool is it that these hard-working folks were able to come here and make their dream come true.... awesome! The repair was completed, and the work was great. Before I made this post I called around to a few other Rolex repair shops just to see what they would've charged for the same thing. Hardy's charged me $65.... pretty much everyone else it would be about $125 (I was very specific about the repair that I needed to have done. The cheapest was $110). I also saw numerous people coming in to pick up their repaired items while I was waiting. Everybody seemed really happy. I'm so glad I stumbled in there. I just happened to be in the area getting a bite to eat. I knew I was having this problem with my Rolex, and it was going to need to be repaired. I saw their Rolex repair sign in the window and thought I'd give it a shot. I knew I was going to be around for a couple days. I never expected them to do it right then and there, I suspect that's not always going to be the case for people. But nonetheless, I was really grateful for the service and the opportunity to get to know these amazing people who are striving to live the American dream!

Had a great experience working with Hardy's Jewelry! Prices are great and not overpriced like other…read morejewelers around the area. Will definitely return!

I wish I could leave 0 stars…read more Jack (man-child) and Lady Ann Miller are two of the most disrespectful people I have ever dealt with. Ladye Ann was actually pretty accommodating until having to get Jack involved. Which is when they turned on this weird stern mom and dad act. Both talking down to me as if I were their child. Stating that They "were going to talk, and I was going to listen" multiple times to even take a call with me. When I asked politely for them to hear me out, I was hung up on immediately multiple times. I have about 6 recordings of the ridiculous interractions i've had with the two of them on the phone the past 2 days trying to get this resolved. Initially I brought my wife's ring in for a repair of a loose main stone in her wedding setting. F, SI2,1.09 ct stone with no major visible flaws after 7 years of ownership. Purchased from a reputable wholesaler my entire family has worked with for 25+ years. When I recieved the ring back, I was told that "material was added to the prongs because they were weak. Ok, whatever is needed to make the ring solid. 2 min later I noticed a large imperfection partially underneath one of the prongs. The diamond now has a visible fracture or some sort of damage. The sales person stated it was an inclusion, and I refused possession of the ring and told them that was not correct. They requested my certification for the stone (which I provided, EGL Hong Kong) and brought the ring to a weekly meeting at which they decided to take the stone to their independent gemologist in Colleyville, who they would not provide the name of. The gemologist informed them that the stone was fracture filled previously and when heated the fill material came out, any clarity enhancement such as fracture filling would be noted on the certificate and is not. They said my jewler purchased a non-fracture filled stone, with an SI2 grade, then fracture filled the stone before selling to me. no inclusion or fracture is noted in the area on the certificate. Haltom's refunded my initial repair and offered to have the diamond fracture filled again. The repair was not up to par and the blemish is still plainly visible to the naked eye. I am unhappy. I wanted to get it done again by someone else and Ladye Ann would not tell me the name of the repair shop that did the mediocre job and ignored my messages and calls for nearly 2 weeks until I called back through the downtown store's main line. Regardless, I took possession of the ring and have sought out an independent gemologist and diamond cutter to provide secondary opinions. Which, I will be happy to update my review with if Haltom's is proven not at fault. Today, I got through to Jack. And, the conversation was more of the same, not accepting any responsibility for the botched repair, calling me names, saying my frustrations were essentially me blabbing (I can't remember the weird word he used). At the end of the conversation I lost my cool out of frustration for their smugness, inability to accept responsibility, and disrespect. I've never spoken to someone who had such a horrible demeanor. My recommendation is to avoid these smug unprofessional people and do your business literally anywhere else.

I sincerely cannot thank Will and the whole team at Haltom's Jewelers for not only their 100%…read moreprofessionalism but also for their sincere customer service. I could go into my huge spill as of why but seriously hands down the best of the best!

Dropped of my watch on Tuesday morning. They said it would be done that afternoon. It was just a…read moreband replacement pin. Called that afternoon since someone was suppose to call me and didn't. Talked to the watch repair person and explained the issue with the band. I had virtually called me a liar when I told him that the band kept coming undone. He said He would call that afternoon when it was done. NO Phone call. Next day (Wednsday), 2 PM,called to check on my watch. The person who answered the phone acted like she did not know what she was doing. She said someone would call within 10-15 minutes. Did not hear anything. Personally went in to retrieve my watch and that watchman started saying things that I did not understand. Then he said that's nor your watch? No, it was just a pin replacement and a clasp adjustment. Then right in front me, he closed the clasp and appeared he tugged on it and it came loose. I said something about it he said I didn't have closed. I put my watch on and barley twisting my wrist cam undone. I said I just wanted my watch back and that I did not like begin called a liar. Then the woman who received my call it 2 pm said she did not pass the message on because she thought I was rude. Needless to say it was not a pleasant scene after all this. Informed that that I had sent referrals to them and never again.

I have had such good luck with RW&J. Jewelers who repair watches are truly a dying breed. Mark…read moreand his team are so smart and knowledgeable about everything! Yes, you might have to wait a little longer than normal and I'm ok with that knowing that the work will be completed and completed perfectly. Thank you RW&J!

Staff is amazing here! I believe the woman who helped me was named Molly (she has beautiful gold…read morenails). She was so kind in helping me pick out which bracelet I wanted for my birthday and was so patient with me! I will definitely be coming back to this location.

Very disappointing visit. This is my first time at this location and I was very disappointed in the…read moreway I watched a member of management talk about another shopper in the store. I spoke to the young lady after I left and to know that she was treated so badly and made to feel less than. I will never go back to this location and will most definitely be relaying this information through the proper channels. Very sad that this location treats people in such a manner.

Friendly, HONEST, and do great work. I have had them do several jewelry and Rolex watch repairs. 5…read morestar service.

Graciously added some links to my watch even as they were getting ready to close. Kind and quick…read moreservice!

Not very helpful, Staff was rude and dismissive. I need to have my things cleaned and they helped…read moreme with a mean and rude attitude. will not be coming back here

I've been going to this shop for many years and I wouldn't choose any other place. I come here for…read moreall my jewelry and jewelry repairs. Kevin is the best there is in the area. He'll usually do repairs right on the spot. I've also sold my gold here and Kevin will go out of his way to give you top dollar on all your gold!