Amazing customer service. Kara and her husband are so helpful and knowledgeable. We are first time…read morehot tub buyers and they had guide us through every step. Now my husband is in seventh heaven. Thank you SW Florida Hot Tu

Friendly staff, but an absolute customer service nightmare…read more I ordered an in-stock solar pool cover online, only to find out hours later via a phone call that the store had an inventory error and no stock. Instead of canceling it for me, the store told me to do it online. What followed was hours on the phone with customer service. First, I was promised a cancellation that never went through. When I called back, I was told it was "on hold" and couldn't be canceled. Another supervisor then claimed orders can never be canceled once placed. Finally, after a supervisor called the store directly, they managed to cancel it. The local staff are friendly, but the backend support is an absolute circus. Spending hours on the phone to cancel an order they couldn't even fill is unacceptable. I won't be back.

Manager has bad attitude and manners so I had to go to the North Cape Coral shop to Tammy to get my…read moresample evaluation.

Stay away from Tropical Pools. We used this company for after storm cleaning. They overcharge and…read morethey do horrible job. Our drain cover in the pool was never secured after the cleaning. Tropical Pools are not willing to do anything about it. They just don't care.

We're providing the 2 stars only because the pool, once it was finally completed, is beautiful…read more However, getting it done was one of the worst experiences we've ever been through. Once the papers were signed in January 2022, things came to a screeching halt and the service was beyond awful. We physically went to their office multiple times to try to get responses to our inquiries since no one would get back to us. The timeline went from being completed in May, to August, and pushed out week by painful week. It was not fully completed until late February of 2023. The house was supposed to be a vacation rental but we couldn't rent it with the back yard torn up so we lost 7 months of rental income. Every step that had to be completed was a gut wrenching nightmare. We even followed up by chasing down some of the subs ourselves since we couldn't get answers from TP. They changed employees regularly so we'd have to start at zero with each new person. They also tore up part of the concrete sidewalk alongside the house and said they would fix it, but never did. The only upside was when Ian hit 9 months after we signed, there was only a concrete hole in the ground so there was nothing to get wrecked. Unless you have no expectations of a timeline or customer service, don't go there.

Purchased a BX vacuum years ago because it was the best price we found. They used to call it…read moreBarracuda. Have replaced tires several times but it works like a champ -still climbing walls & doing its job. Since then they are my weekly test store. I appreciate the help - especially after I had an issue & we worked on it til we got the right chemicals to fix. No complaints!

Ive been dealing with thiscompany for 5 years but went in recently for help on my salt system spent…read more$ 1,000.00 with nothing results . Tried to talk me into a pentair system i felt like they had no idea this was the manager

purchase a swim spa I can't use. They said no permit needed. Marion county contradicted. I now have…read morea 25k spa I can't use. Does not meet setback requirements. I tried to cancel but salesperson said he could fix everything so I could manage and enjoy the spa. They don't return phone calls or texts. I tried to negotiate and got no response. BEWARE They do need a permit. In my case permit would not have been issued. And I would not be in this predicament. By the way I applied for a permit after the fact.

The professional salesman MFD helped demo a wet model and gave me direct factory pricing. This is…read morethe best hot tub built in the world. Medical grade therapy and easy water care with Eco -Pur

The people at Recreation Warehouse were excellent to work with. Brian, our sales person was…read moreextremely knowledgeable about all their products and services and did a GREAT job explaining the entire process to us from order to installation and even ongoing support. The other day when I called in with a question and Brian was off, Samuel answered our questions in detail and treated us like he was the one that sold us our new Hercules Wellis hot tub. Great company to work with and their people take a lot of pride in doing things right. Bruce

I have been wanting to come here for almost 2 years to purchase a hot tub or and bathtub jacuzzi-…read morewell as I say I gotta be careful what I wish for because it always comes true but totally different than I wished for I ended up there today but it actually was a good thing because I'm having my trauma seizures due to something awful throughout my life and then another one another one in the big one anyway after being three of them for 10 months their back and I happen to not have my service dog with me and I was just it was a bad bad time I went in here I went to the restroom to hide out finish my seizure often healthy and excited to finally be there I could at least look at a Jacuzzi tub because the sicko cabdriver not uber taxi cab taxi cab Was just another layer for me and I don't need any of them let alone the million and a half piled up unddeserved so I have these trauma seizures I don't go in conscience let me Telya everybody there cause I pick up on vives everything is very sensitive and loud at this time since they started about almost 5 years ago well I was on the phone with my mom she helps me through them as much as she can the phone I didn't have my service dog as I said earlier I think I'm talk texting by the way I guess a lady came in obviously and overheard me talking to my mom and just kindly asked me and I could tell right away she was being kind not nosy or prying or assuming or judging or anything like that negative she cared she talk to me she offered me water she offered me a chair she offered me a chair to sit down in that bathroom she was so involved another young girl came in kind of Saul I could tell that I was OK and Dolores was in there with me and everything was safe with her and seek with me without even words said smiled at me so kindly and true and left and that's how my seizures I get out of them and it's the one and only way because when you have see PTSD in these seizures brought on by triggers and flashbacks and high anxiety and panic from nowhere or somewhere anywhere and everywhere there's no medication for us we have to have real and true loving care and I know for myself and a handful of others that have similar ones in history like me of undeserving Ness we only have one or two people I always have only had one person really so in total strangers get us and we know it right away it really saves our life literally Thank you from the depths of my heart and soul Dolores and thank you to all of your staff because I at least got a look from every single person in there and not one luck was absolutely in anyway rude it was all just kindness and I wasn't there for a pity party I never ran thank you all of you I will be back like I told you forever and ever grateful this alone should make your store the only store that anyone buys from because this store how it's ran from management to employees to customers is absolutely phenomenal

Y'all I see the good reviews, but they're from over four years ago and I am telling you not to go…read morehere!!! I normally go to Pinch a Penny but Leslie's was closer to me at this time, and they seem to have slightly better prices so I gave them a try. Worst pool store experience I have had yet. There was an old gentleman there that was cranky, and slow, and didn't seem to care about what I personally wanted . I went in to get specific items and had them test My Water and all he did was try to sell me on several different things I know I didn't need. Plus, they didn't have the item that I actually needed . I left and went back to pinch a Penny and told them some of the information the guy had told me and they said that was completely wrong and that it should be illegal to give out bad information They have someone working at Pinch Penny that came from Leslie's and he vouched that they were only told to upsell, And had very little training . I will happily spend a little more money to have knowledgeable and friendly service .

Tammy Haessly is so positive, informative and professional!! She takes the time to manually test…read moreour pool water since the manager, Margaret Baker refuses to test it and won't calibrate the machine at the SW Cape Coral location. Ask for Tammy, she is outstanding! We even bought our salt water system from her when we moved here 3 years ago; she use to work at the SW Cape Coral location. Now we call to see where she is and drive extra to get her professional advice. Thanks Tammy!

Craig builds a great pool. He and his staff walked us through the process of design and choice of…read moretile and pool finish which is quite a task. Deciding to add a water feature & pool heater wasn't a problem. Follow-up with issues has been easy and prompt.

We're building a custom home in Naples and our developer selected Craig Stevens at Craig's Pacific…read morePool & Spa Center (located at 930 SE 8th Terrace, Cape Coral FL 33990; phone 239-458-8600) whom we didn't know prior. After an initial meeting, he sent us a black and white engineering drawing of the pool where we had great difficulty reading the numbers even when we enlarged them. The drawing didn't incorporate some of the things we had mentioned to him, so we felt Craig wasn't listening to us, and it didn't show how the pool would fit onto our property. So, we asked him to email us a color CAD drawing to help us in this regard. Over the next two months, we asked him over a dozen times for this CAD drawing but he never responded. We complained to our master builder about him, but they wouldn't change from Craig's Pacific Pools (likely because Craig won their business by giving them the lowest price..red flag). Out of frustration, we met with a key person at Nassau Pools in Naples, who had wonderful ideas, and provided us with a beautiful color CAD drawing the next morning. Our builder said they wouldn't switch to Nassau (but we found out later that our builder had hired Nassau Pools to build pools for 2 of their model homes) so we provided their CAD drawing to Craig's Pacific Pool and Spa Center. This Nassau Pools CAD drawing was excellent, but no one noticed that the depth of the maybe 6-inch shelf holding 3 bubblers wasn't specified. Instead of asking for this important depth info, Craig decided to build our pool by assuming we wanted a "bench" that was about 3-4 feet deep, and installed bubblers that didn't even break the surface of the water. We had said we wanted the soothing sounds of the bubblers, like most customers would want. We had a meeting with Craig, and asked why he didn't ask anyone how deep the shelf should be before building, and he just shrugged his shoulders and said he it wasn't his job to do that, the plan should have had that info. OMG. He then seemed to complain that the bubblers didn't even break the water level, but he was the one who decided to build them to that height. We found out later from many friends in Naples that Craig Stevens at Craig's Pacific Pool &Spa is known as one of the worst pool builders in Naples, and only wins business with developers by being the lowest cost pool builder. He is NOT a creative pool designer who can even do a CAD drawing, and he's a clueless older man who has trouble communicating anything. He seemed nice enough, but when we were giving him tough feedback his reaction was to smile and slightly laugh. Very unprofessional and not someone any customer would want building their pool or spa. If you want a quality pool designed and built, you'd do well to stay away from Craig at Craig's Pacific Pools.

Owners are friendly and responsive and have already made me feel like a longtime customer!read more

Excellent service since day one! My pool has looked beautiful ever since. The team is kind and…read moreprofessional.