He forgot to pick me up on 12/1. Very disappointed. I had to call an uber to be ontime to my…read moreappointment

September 14, 2019 Trip to the MI Flyer in East Lansing from…read morethe Groesbeck area. He was here within 5 minutes. He was very courteous and friendly. Got right out to load my luggage. I felt safe and comfortable during my ride. I felt the cost was fair. I will need to go again in December, I will be calling LM Cab.

I was in Kalamazoo for a night a couple of weekends ago and when I asked the guy at the desk at my…read morehotel about a taxi referral, he directed me to Godspeed.... Pros: -The cab pretty much arrived on time (not going to sweat 5 minutes). -Cab was clean. Cons: - I made the mistake of telling the driver that I was from Chicago and I'm pretty sure I received the "Big City Special" as a result. I was, needless to say, flabbergasted when we arrived at my destination, which was less than 10 minutes away and roughly 4 miles, and was told the total was $18. EIGHTEEN DOLLARS? That was at least double what I'd have paid here in Chicago, so if this guy assumed I wouldn't bat an eyelash at the heavy price tag, well, he was wrong. -There is no meter, at least not in the cab I was in. So, I'd be willing to bet that these drivers just make up the rates as they see fit. On the way to the destination, I had asked how difficult it would be to find cab late-night. The driver gave me his personal number and said he'd give me VIP treatment, to call him when I was ready. My bad, but by the end of the night, after a long day of driving and a few drinks in me, I didn't feel like screwing around with hunting down another cab (and who knew who much it would cost, anyway?), I called him. He came and picked us up (my boyfriend was there this time around) and took us back to the hotel. This time, to no surprise, the total was $19. He explained that it was an additional dollar due to the extra person and made it very clear that he "wasn't trying to rip us off". Conclusion: Don't. Or, if you absolutely have to, don't say that you aren't from the area, although, judging by the other reviews, that may not make a difference, anyway.

I took a cab home from a bar last night. The fare was $6 for two people (0.9 mile ride)…read more Today I took a godspeed cab back to my car. When we got to my car, the driver said, "that will be $8. Uhh, $10." So I paid him and tipped him. I feel like I tipped him for ripping me off.

This particular transportation service provided a very professional and pleasant experience…read more Prompt, nice clean cars, knowledge of the area and overall dependable. Would recommend this company Sharon D Satisfied Customer

My husband and I were in Kalamazoo working for the week and needed a cab service so we found…read moreRoberts and we were so happy we did. We will forever use this guy in the future! Safe driving, Clean ride and great conversation!! Thank you Roberts Taxi for all of your help! We are grateful for you!

Wow. Could not possibly be less professional. Scott Smith emailed a quote for an event. I tried to…read morecontact him for a week, to give a deposit, through email text and calls. He forwards his calls to his drivers, who know zero about the schedule or taking a deposit. The day of the event, he finally emails me to say there is no availability. Really??!!

Horrible! My…read moreexperience began really well - the company quoted a very fair estimate and seemed great/helpful during the planning stage of our event. I had arranged for an 11AM pick-up for our party of 13 people to take a wine tour in Southwest Michigan. At 11:15AM, the driver had not arrived yet and I began calling the company and "Scott, the Manager" - only to receive voice recordings from each. At approximately 11:30AM, I received a "txt message" reading - "Sorry, our shuttle bus broke down on the highway. It is not good. The turbo blew. All we can do is refund your deposit. Sorry." No one from the company had the courtesy to call me and personally apologize or offer assistance to find another option for our wine tour transportation, which was an activity we had planned our weekend around --- we had traveled to SW Michigan from out of town to celebrate our friend's wedding engagement. This company may be cheaper than a few other options out there, but please note - if an unforeseen "break-down" occurs, this company will leave you hanging... not what I would want anyone to experience for a wedding/special event of any kind. Use at your own risk. (Also, I have not received my deposit back yet... another frustrating aspect of this situation.)

We were in a business trip to Holland, and had used Uber to get to the business. We could not get…read morean Uber back. I found Old Harbor on Google, and they saved the day! Took us back to our hotel to grab our bags, and off to the airport! Thank you to Julie for saving 3 business travelers!

Amazing service. Great women owned business. The women…read morewho own it are locals, and know the ins and outs of this area of Michigan. You can't go wrong if you use them. VERY NICE, clean vehicles and prompt service. Can not do any better. Highly recommend.

The very best. Ontime and reasonable…read more..call them!...you can rely on them for ontime and excellent transportation

We were very pleased with the prompt, professional, reliable and friendly service. Driver arrived a…read morefew minutes early, assisted with luggage and even provided water and snacks. Charging ports were available as well for electronic devices. I highly recommend their service. Outstanding!

We used their Taxi service 6 times in 4 days and the service was perfect. Always on-time. Always…read morefriendly and helpful. Highly recommend them.

Drive to GRR was fine. On time, nice clean vehicle. Return trip was in an old beat up small suv…read more Not acceptable for $95 fee per each way.