bsolutely heartbreaking…read more If your insurance doesn't cover this as some kind of "enrichment" or something I would steer clear (it is not medical, as no physicians work here). I was seriously ill (uncoordinated/disoriented, in pain and suffering from tinnitus like crazy). My first appointment with a new primary was months away and I was panicking when I thought I'd found a specialist in MDBI. So, being a walk-in I paid cash for my visits.The treatment I received consisted of looking at white squares and being spun around in a chair. Again, none administered by a medical professional. When I ran out of cash, a form and pen were provided to me to take out a loan. At my last visit to MDBI I reported that I felt worse than before starting the "treatments". The young woman responded unassuredly "Sometimes you feel worse before you feel better?". Frustrated, I then asked when we were going to address my hearing issues to which she replied "oh, we don't do anything with hearing here." I was stunned.... I did not return. Finally after a couple months, I got in at BJC and got a new primary. I was on the verge of a stroke and had a blood clot that could have killed me. I have a blood disorder that I'm now going to Siteman for. It had not occurred to me that no one at MDBI took my blood pressure/vitals or anything like that. I reported my health situation and asked if there was room for any discretion in regards to expenses I'd accrued at MDBI (thousands). I was not contacted again and even had emails from an established address returned to me. In the years since, my review has evolved from "I'm confused and disappointed" to "This is a scam." At this point I heard from them again. They threatened me with further financial injury if I did not take down my review "immediately" and that this would be my first and only request before I was sued for legal fees.

I went to MDBI for assessment and vestibular therapy a couple of months ago. The equipment is good…read more My audiologist was great and knowledgeable. I worked with only one audiologist over my series of visits. This is unlike going to physical therapy businesses or hospitals where you get passed along from one person to another as their availability dictates. No one tried to sell me any packages or services beyond the therapy my doctor prescribed. There are no memberships or anything like that. I liked how un-salesy this place seems. The machine and technology they use for assessment and therapy seem pretty good. I have a much better idea of what is going on w/ my ears and even my eyes now. The online portal where your video therapy instructions are and where you can message your therapist are easy to use. There was some confusion over billing. I suspect this was due to my insurance company falling short in accuracy. I told MDBI about it and their staff looked into it and had my account fixed up in no time. Oh. The first appointments are at 7 a.m.! Isn't that great? I had to take barely any PTO. Tell Casey hello and that I decided not to have surgery at this time after all!

Super grateful for the concept of a walk in ENT clinic. I had my first (and hopefully only)…read moreconstant vertigo attack and had no idea what to expect/ what was happening. Being able to get (basically) immediate care was really great. I joined the waitlist online and made my way there when it was my turn. They started me out with a hearing test, and then I met with the doctor. She prescribed me with some meds to try to help the problem, and gave me a couple of possible causes for my attack. It was still so early, so it was hard to eliminate all of the possible factors. I do wish I was given a print out and more information, as I think it would have been helpful for my future appointments at other doctors, but I walked out empty handed. I continued to have problems and called again the next day. The doctor was pretty prompt in calling me back which I genuinely appreciate. All in all, it's a solid service given what it is- walk in. Front desk was really helpful, and everyone was really kind.

Previously, I gave a 5 star rating, about 2 years ago or 2024…read more Today, I called and was told to set up an appointment on their website. As I wanted to be seen to have my ears cleaned, I thought it would be easy. The website was a no go, as the staff would have seen me in a week. So I dropped in or walked in as they now allow. The walk in process ended up taking about 60 minutes. Not terrible, but not exactly as expected. As I will be traveling and not back in town for a while, I wanted to get this done. I suggest and will do in the future, schedule with ample time and will see if that is any faster. The concept is great, but not well ex

This was my first experience in having a hearing aid, and Tina did an outstanding job for me. She…read morelistened to everything that I said regarding what I was interested in gaining from my Resound One hearing aids, and she astutely addressed each topic. She fitted my aids perfectly and set up the user-friendly phone app to maximize its benefits. Both Tina and Lauren were exceptionally knowledgeable about the hearing aid and the iPhone app with which it interacts. I left confident that I was getting the most of what is available in today's hearing aid devices market, and that I had received help from professionals that not only knew everything there was to know, but also genuinely cared about helping me. Kathy, at the front desk, was equally pleasant, and as helpful as she could possibly be.

If more businesses were run like this, the world would be a much better place! THIS is the way to…read moreserve a community. My parents have been patients of Dr. Juelich's and Tina's for many years. As my parents have needed a bit more assistance, I (their daughter) have taken them to appointments. I live in Texas, so it can be quite challenging to be sure everything is taken care of in the best possible way. Last week when I was in St. Louis visiting my mom, I found that she had lost one of her hearing aids, which was really limiting her ability to interact and be fully part of conversations. I contacted Dr. Juelich's office, realizing we would likely need to wait several weeks to get the situation resolved, mentally planning when I might be able to return for follow-up. Grace, however, was miraculously able to schedule an appointment that day at a different office, and Dr. Juelich went above and beyond to figure out a solution. My mom can now hear quite well - better than she has for many months! We are so thankful and highly recommend Dr. Juelich and her staff. They are kind and respectful, patient, professional, and have true hearts of service.

If your child is special need please find somewhere else. The worst experience I've ever had at a…read moreclinic and we have 15+ different specialist. I'm shocked they're okay with the treatment we faced. I don't say this lightly because I know how hard it is to find good surgery dentist clinics. I left after waiting an hour and a half for the dentist to see my son and then afterwards when I tried to reach out to the supervisor, they refused to answer my phone calls or would put me on hold for 5 to 10 minutes at a time and then I finally was able to reach a supervisor by using my sister and having her emerge the calls you guys should be ashamed of yourselves and the fact that you kept giving me excuses is oh my driveway is like we can use the driveway baffling

I had my cataract surgery here. The staff managed to calm my nerves. They kept me ear and…read morecomfortable while I waited. The check in process was easy to understand. They called me a few days before and explained the procedure and what my co-pay would be. The day of the procedure there were no surprises.

I had a scan done here because my hospital was booking out scans for some time in the future. It's…read morein a small medical building in a commercial area of Frontenac. Plenty of parking. This office is decorated in keeping with the aesthetics of the zip code. Staff were kind and I was in and out in no time. Later I had to pay like $6 or something for the CD of the images. I don't have to do that when I use my preferred hospital. So that's a downside of Rayus.

First off, this is a "stand-alone" radiology center. Although operated by Saint Lukes Hospital, it…read moreis NOT a hospital radiology center. When they bill the insurance companies, they bill this as a HOSPITAL RADIOLOGY CENTER - NOT a stand-alone center. This made a huge difference in how much my insurance pays as well as my individual co-pay. This in my opinion is fraud. I am appealing my claim and well as notifing Medicare etc.

They do not ever answer the phone and when they do they are condescending. The nurses for the dr…read morewill never call you back. Front office people gossip about others and patients in waiting room can hear them. Dr Coleman is great but he needs new staff that actually want to work

Never had a a follow-up with the doctor after treatments. Follow up visit was only with the NP…read more Office experience: always had to leave a message sometimes a couple times before I got a call back. Any questions went through a chain of office staff and information was lost along the way. Not at all a good experience for me.

I've been going here for approximately 5yrs for my dry eyes and diabetic eye exams. I also go to a…read moreregular ophthalmologist at another office but 1-2 times a year I have to see this specialist too. While I believe the equipment is good at diagnosing the severity of your condition, I haven't been able to get any real answers or any new positive changes from the doctor on what will help. I feel stuck here with too many unknowns. The one thing I don't like about the office is the wait times. My time there is normally several hours and you're moved from one room to another about 3-4 different times. When your glasses or contacts are taken off it makes it hard moving around to so many rooms so much. I wish they sold glasses at this location and I could make it a one stop shop, but it's more about optics scans, photos of the eye and vision testing.

Great staff. Very accommodating and willing to stay well past close to assist with my grandmother's…read morevision emergency. Did a wonderful job of communicating and making sure that follow up care was provided

Ashley is AMAZING!! I had my first lip injection done this past week and I have found my home for…read morespa needs. Its a 40 minute drive from my house but its so worth it. The office staff is so kind and friendly. You truly feel like you're walking into a friends business. I love the atmosphere, so clean and friendly. Plus Ashley is beyond amazing and makes sure you look PERFECT before walking out that door. I can't thank them enough. I will be back very soon!

I love this place! They know exactly what they are doing and aren't pretentious. They are honest…read moreand all around lovely people. I can honestly say that this is my favorite Med spa - I have been to a few trying to find a good one and I won't be leaving Eternity anytime soon.