It has been 11 days since my test and no one from Gateway ENT will call me back to discuss the…read moreresults. After a brief office visit with Dr. Hardemann he ordered an MRI which was performed at Mercy Hospital. there were delays in getting the order to the hospital due to, "them not being in their network". After the MRI was finally done, I received the results from Mercy Hospital 2 days later. I don't understand all of the results and have been waiting for Dr. Hardeman or someone from his office to call me back to discuss them. I have called Gateway ENT a number of times but cannot get any information. Very poor followup.

I called today, 5/26/26 to schedule an appointment. Whoever answered the phone option #3 didn't…read moreintroduce herself but was sooo ruuude. Lady, you need a different job away from customer service, that's for sure! Doctors are great, but geeezzz the phone people, need improvement.

We have had 3 family members with hearing aides and multiple lackluster experiences at other…read morehearing aide vendors. . THIS CLINIC IS DIFFERENT! 5 star caring professionals who are not in a hurry, very knowledgeable, not at all pushy, and delightfully kind and caring. We highly recommend them. You won't be disappointed!

I have been a patient of Green Tree for nearly 4 years. I can't say enough good things about them…read more The appointment process is always accommodating, even on short notice requests. The staff is friendly and professional. Dr. Pickett is very knowledgeable and provides excellent guidance as to my hearing needs. No need to consider any other audiologist.

bsolutely heartbreaking…read more If your insurance doesn't cover this as some kind of "enrichment" or something I would steer clear (it is not medical, as no physicians work here). I was seriously ill (uncoordinated/disoriented, in pain and suffering from tinnitus like crazy). My first appointment with a new primary was months away and I was panicking when I thought I'd found a specialist in MDBI. So, being a walk-in I paid cash for my visits.The treatment I received consisted of looking at white squares and being spun around in a chair. Again, none administered by a medical professional. When I ran out of cash, a form and pen were provided to me to take out a loan. At my last visit to MDBI I reported that I felt worse than before starting the "treatments". The young woman responded unassuredly "Sometimes you feel worse before you feel better?". Frustrated, I then asked when we were going to address my hearing issues to which she replied "oh, we don't do anything with hearing here." I was stunned.... I did not return. Finally after a couple months, I got in at BJC and got a new primary. I was on the verge of a stroke and had a blood clot that could have killed me. I have a blood disorder that I'm now going to Siteman for. It had not occurred to me that no one at MDBI took my blood pressure/vitals or anything like that. I reported my health situation and asked if there was room for any discretion in regards to expenses I'd accrued at MDBI (thousands). I was not contacted again and even had emails from an established address returned to me. In the years since, my review has evolved from "I'm confused and disappointed" to "This is a scam." At this point I heard from them again. They threatened me with further financial injury if I did not take down my review "immediately" and that this would be my first and only request before I was sued for legal fees.

I went to MDBI for assessment and vestibular therapy a couple of months ago. The equipment is good…read more My audiologist was great and knowledgeable. I worked with only one audiologist over my series of visits. This is unlike going to physical therapy businesses or hospitals where you get passed along from one person to another as their availability dictates. No one tried to sell me any packages or services beyond the therapy my doctor prescribed. There are no memberships or anything like that. I liked how un-salesy this place seems. The machine and technology they use for assessment and therapy seem pretty good. I have a much better idea of what is going on w/ my ears and even my eyes now. The online portal where your video therapy instructions are and where you can message your therapist are easy to use. There was some confusion over billing. I suspect this was due to my insurance company falling short in accuracy. I told MDBI about it and their staff looked into it and had my account fixed up in no time. Oh. The first appointments are at 7 a.m.! Isn't that great? I had to take barely any PTO. Tell Casey hello and that I decided not to have surgery at this time after all!

Previously, I gave a 5 star rating, about 2 years ago or 2024…read more Today, I called and was told to set up an appointment on their website. As I wanted to be seen to have my ears cleaned, I thought it would be easy. The website was a no go, as the staff would have seen me in a week. So I dropped in or walked in as they now allow. The walk in process ended up taking about 60 minutes. Not terrible, but not exactly as expected. As I will be traveling and not back in town for a while, I wanted to get this done. I suggest and will do in the future, schedule with ample time and will see if that is any faster. The concept is great, but not well ex

I went to ENT Now after work at 3:30, had an audio test and ear exam, and was on my way to the…read morepharmacy by 4:10. The office is clean, welcoming, and incredibly efficient. Nurse Practitioner Adetoun was outstanding -- thorough, compassionate, and gave clear, practical advice; I feel 100% better after following her recommendations. Highly recommend ENT Now for fast, professional, and caring ear care.

I come here to see Cynthia Emily PA-C. She is very friendly and knowledgeable and she listens to…read moreall your questions genuinely. She explains in a manner to where you can understand the medical terminology. The office setting is beautiful and calming. The assistants and receptionist is very friendly and approachable. This review is only not a five due to the wait time. I had to wait over 30 min to be seen and that is never acceptable. Overall great office .

I just want to say a whole hearted thank you to everyone at St. Louis sinus center, Dr. Gould and…read morehis team. Everyone, every step of the way made my sinuplasty and turbinate reduction a great experience. Pre-op to post-op, every member of the team was attentive, friendly, and simply top notch. I am so happy I finally did this!

Jacqueline Hartman is just awesome. She has gone above and beyond for all three of my clients…read more Not only are they hard of hearing, but each of them has some form of dementia, which makes the process more difficult. She is patient, chooses the right product and is always available to answer questions and "fix" any issues. Can't recommend her enough!

I was referred to Jacqueline Hartman at her Ellisville Hearing Center location for a Resound One…read morehearing aid because the referring healthcare plan provider's information indicated that Jacqueline had listed herself and her Hearing Center as an expert in Resound One hearing aids. Upon arrival, Jacqueline immediately tried to sell me a Starkey brand hearing aid instead, which was not in my best interest. It became clear that she tried to do that because she knew almost nothing about the Resound One. Her service was terrible. It was my first hearing aid experience, and Jacqueline hurried through the process without fitting the hearing aid properly for me and without ever telling me that Resound has an excellent iPhone app that works very well with their hearing aids. I discovered the app myself and subsequently asked Jacqueline about it. Her response was that there is an app and that the guidebook provides instructions on how to download and use the app with the hearing aid. At no time did Jacqueline help me with the app, set the hearing aid up for the app, or anything else. It was clear that she either did not know how to use the app or that she was not willing to do any work to help me with it. Jacqueline also did not provide me with set up of many of the Resound One's outstanding environment features such as its Outdoor and Ultra Focus settings. She never mentioned them. She incorrectly fit the hearing aids to me in such a manner that they receiver wires were not flush to my ears - her solution to that was simply to keep pushing them in further until they hurt. After only two weeks, I was so frustrated and disappointed that I was not getting the benefits of my hearings aids because Jacqueline was unwilling or lacked the knowledge of doing a good job with them, that I canceled my relationship with she and her hearing centers and returned the hearing aids to the healthcare provider so that I would be able to change to a different audiologist and start all over again, which I did. I waited until I had been provided services and assistance from the new audiologist before writing this review so that I would know for sure whether it was Jacqueline Hartman, Resound One, or me that was the problem with the inexcusably poor treatment that I had received from Jacqueline Hartman. The second audiologist did an outstanding job and I am now getting the full benefits and advantages of my hearing aids. As I had suspected, the deficiencies and problems that I experienced the first go-around were entirely the fault of Jacqueline Hartman and her Hearing Center in not being knowledgeable about a product that she claimed to be an expert on, and her failure to put much effort into doing a good job for me.

Got taken care of fast and professionally. The office has high-tech equipment, everything's clean…read moreand efficient. Staff was respectful, on point, and kept things moving. The doctor was thorough, asked the right questions, and made sure everything was covered. You can tell they know what they're doing here. Definitely would recommend.

I've been going here for approximately 5yrs for my dry eyes and diabetic eye exams. I also go to a…read moreregular ophthalmologist at another office but 1-2 times a year I have to see this specialist too. While I believe the equipment is good at diagnosing the severity of your condition, I haven't been able to get any real answers or any new positive changes from the doctor on what will help. I feel stuck here with too many unknowns. The one thing I don't like about the office is the wait times. My time there is normally several hours and you're moved from one room to another about 3-4 different times. When your glasses or contacts are taken off it makes it hard moving around to so many rooms so much. I wish they sold glasses at this location and I could make it a one stop shop, but it's more about optics scans, photos of the eye and vision testing.

Great staff. Very accommodating and willing to stay well past close to assist with my grandmother's…read morevision emergency. Did a wonderful job of communicating and making sure that follow up care was provided