Not a good experience…read more I don't write a lot of reviews. I tend to write them when an experience is either really amazing and I want people to know, or it's really not good and I don't want people to have that experience. For context, I've had a lot of facials in my life-- too many to count. I'm new to Victoria and can't get to my longtime facialist on the mainland for at least a few months, so I decided to try to find someone good in Victoria. I thought to try Emerald Day Spa because of all the good reviews and awards. I specifically booked an extraction facial. When I was asked by Parisa, the facialist, if I had any concerns or things I wanted her to know, I said I was there for extractions, most importantly. I asked if she could turn on the light so I could show her specifically what I wanted her to pay attention to. She said no, that she would look at my face when I was on the treatment table. This struck me as odd, because I can't look at my own face when I'm on the table, and how can I be sure that she's seeing what I need her to see?? Next, after I'd changed, she took forever to come back in. I started calling out, "Hello! I'm ready!" but she did not return for at least five minutes. It was bizarre and stressful. Then she asked if I was comfortable. The towel I was lying on was really old and rough, and I asked if she could remove it. But instead of just taking it off, she left again for another five minutes! Once again, I called out, "Hello! Hello!!" She finally came back in and I said, "Wow, that was a long time just to take away a towel." Then, she didn't remove the towel and instead put down a sheet. This was okay, but to lose ten minutes of my hour and fifteen minutes while I was lying there, cold, was weird and unpleasant, to say the least. When she got to the extractions, I again said that I wanted to show her what really needed extracting, but since I had no mirror and I was now lying down, I couldn't be sure that I was pointing to the right things. She told me she saw what I was talking about: white heads on my nose, an enlarged pore that gets really clogged, and most importantly, a very large white head by my ear that needed to be punctured, drained, and extracted. I repeatedly pointed it out to her. She started the extractions with a small machine, and then said she was missing something and left again! This time leaving the door open!! OMG. Any relaxation I'd achieved was torpedoed as I heard the people in the hall walking by, talking, and I worried that someone else would come in. Back to the facial... Like I said, I've had countless facials, and I know what extractions feel like. She was NOT doing extractions. She continued moving the little machine around my face. I'm sure it was doing something, but it was not getting out whiteheads, blackheads, etc. Then she got to the area with the very large blemish. She futzed around a bit with the machine, and then said, "It's all cleaned out." Well, let me tell you, the big blemish is still there, as are the white heads on my nose and the clogged pore. It's like she did NO EXTRACTIONS AT ALL. No joke. Now I need to find another facialist who can actually do the extractions, or make the trek to the mainland. And I'm out $183 for something that did not do what it said it would. Perhaps there are other treatments that are good. I'm guessing that with all the rave reviews, other folks have had good experiences. But let me tell you, an extraction facial with Parisa is not why this place is winning awards.

I am so pleased to give Emerald Day Spa an excellent rating. I have been a client there for the…read morepast 6 years and I cannot speak highly enough of the service provided. My aesthetician, Paulo, is charming company who is a perfectionist when it comes to skin care. The atmosphere is relaxing, friendly, and casual; the location at Cedar Hill and Hillside is conveniently located ....not downtown, but 5 minutes from my North Jubilee home. I would not consider going anywhere else! Keep up the excellent service; Emerald Day Spa is A real gem!

If you're considering the Kapha season retreat but are not sure if it's worth the money, let me…read moretell you it most definitely was worth every penny! That was the most incredible thing I've done for myself. You must request Anu! I live in California otherwise I would be going to see Anu weekly! I could feel her considerate care and warm energy every step of the way. I requested hard pressure and Anu really delivered. She was able to release so much tension from my body while also keeping the massage relaxing and peaceful. This was a two hour experience and I really felt Anu gave her all for the entire duration. Even at the end she was so kind and compassionate, noting areas of my body she noticed were carrying stress and congestion and gave me special aftercare and maintenance instructions. I teared up at the end in this moment of my body feeling so good and feeling so loved and cared for for two full hours- what a beautiful thing I really think everyone should experience.

Ok I see they don't have any new yelp reviews. I must say I've been to Sapphire 3 times in the last…read moremonth. I have had great service all 3 times. From the front Desk reception to my last facial with Sheila. I did the Ayurvedic hot oil treatment on my for head that was so calming and quite interesting. I feel asleep in 20 min . Then I got a relaxing massage and my masseuse was very kind and through, she was good. Now Sheila did my facial for 90 min and that was the best facial I've ever experienced any where hands down. Her calming sense and hands are just magical. She actually has a wonderful system / procedure she does and her massage is everything.... she has a gift for taking care of her clients. She is lovely... I am truly grateful for her I've booked my next facial in 6 weeks again. This is not cheap but it is so worth it if u want to relax and have the best experience. My face was glowing. Thank you Sapphire spa.

I had a hydra facial done 10 days ago and my skin is glowing! The results were instant and my skin…read moreonly got better with time! The knowledge that they have regarding skin care is phenomenal! They recommend their Eminence skin care line and set me up with a daily routine. My skin feels so good!! This is not my first experience with skin care treatments and products and it has far exceeded my expectations! I look forward to watching the owner Liz's Facial Friday's on Facebook at 6pm It has taught me allot about hyperpigmentation, hormonal imbalances, dry and dull skin. I highly recommend Heaven Spa on the rock for all your skin care needs and I can't wait to come back for my derma roller facial and laser treatments!!

This is my favourite spa for all things pampering. Reasonable prices, always welcoming and very…read morecovid safe.

Very professional, friendly, clean and comfortable. I'm hooked!…read more I see Alyssa and am always very happy with my services. They also have wonderful products! My favourite is a rice scrub.. smells devine! (I also have a really great body lotion) Their products are all natural and great for sensitive skin!

I've been going here for two years now for sugaring and it's become part of my ritual. Breanna is…read moreso lovely and makes me feel comfortable and even though I'm getting hair removed (which isn't always the most pleasant thing) we usually end up chatting and laughing the whole time. The spa itself is really cute and sometimes there's even a puppy in there to pet. Hey I definitely recommend West Coast Botanical Sugaring Spa.

I have been going to Pure Elements for 12 years and have never been disappointed. Professional,…read morecourteous and reasonably priced! Thank you!

If I could give this a zero I would. oh my gosh the gal is a train wreck my gel pedi was a…read moredisaster. The pedi took almost three hours and she charged me for this SHIT work 135$. I travel the world on business and NEVER been changed this much. She had the strangest ways of doing the pedi and nails and the polish bubbled and peeled immediately. Not sure what people in SOOKE want but you people have no idea what quality means. I need paying this much and removes it all the next day. What a shit show. UGH. Never to go back again

Destroyed my cuticles during my manicure and the salon was very dirty. My nails were cut very…read moreuneven despite attempts to get them to fix. The person doing my nails was clearly not experiences as they cut my cuticles multiple times. Would not recommend going here at all, overall disappointing.

Best Nails Salon!!!! I went to this nails salon as I was…read morevisiting Victoria. I am originally from States but have lived in multiple countries before. I usually get nails done on special occasions and this one was literally my favorite nails salon visit ever. The staff here is family and they have amazing service. They offered me noodles and tea which was a great additional aspect of the service. Coming to the work, there manicure and pedicure is so perfect that they follow all the steps accurately and the customer is left with amazing look. I wish they had a salon in the US too. I would definitely get my manicure and pedicure done from them again on my next visit to Victoria. It's literally the best Nail Salon!!!

Lovely spa in the heart of things. I had a mani, pedi and tan for a photo shoot and all went great…read more Nita offered a wonderful service. Some lovely things to shop there and the owner was on-site to offer info on products and the curated collection of beauty and accessories items for sale in the lobby. Easy online booking. Parking garages surround making it an easy trip for visitors who may not know the area well. Pro-Woman/All-Bodies vibe.

Incredible experience, talented staff and service ‍As a mature Woman I never felt better than with…read moretheir Care

i have been getting my nails done here for some time now. the service is beyond amazing. I ask for…read morevery detailed designs when I get my acrylics done and Mo and Lola are absolutely amazing! Not only do they understand what I want (my ideas are sometimes a little wack) but they look even better than the reference photos. It's a lovely business as well run by some of the most talented and kindest people. You get an amazing services for a low price and it is 10x better than any other nail place I have been to. They also offer a lot of other services that I've yet to try but hoping to soon!!

I had a great experience there the first time I went for a pedicure, but after my last visit I…read morewon't be returning. The nail polish was poorly applied, no top coat, my friend and I were left a bit abandoned after 1 coat of polish was applied. I don't need special treatment, but I felt like an inconvenience. very disappointing.