My husband and i were pleasantly surprised how wonderful this place is! It wasn't anything like the rumors and warning ppl have given me. Idk what happened here before BUT this place deserves a perfect review! Everything SPOTLESS, clean & relaxing! They give you an outfit and you can get the optional robe - i always do! The provide towels and toiletries! Plenty of space to groom and relax! On the rooftop i can see that it does get busy with he bar being there but it didn't bothers us one bit! They all were having such a great tome and it never got in the way of our relaxation! It was a wonderful vibe & Bc we got their early we felt like we had the place to ourselves at times! It was an all around excellent experience that look forward to again read more

Our experience at the Spa Castle was wonderful. We mostly like the foot massages and the food. The wave jets were fun but they get very hot so be careful. There is a bar and restaurant upstairs to relax after relaxing make you wanna relax. Thepoolside is a plus. We go by our self and sometimes take the family. The dead body is the reason its not as good as it gets. :( read more

what to bring: - plastic water bottle from a bodega - swim suit - sunglasses - flip flops when to go: - in the MORNING. yes, morning. you will have ALL day to hang out there. 1. get to Main St. station on LIRR or 7 train. 2. walk to Municipal Parking Lot. stay on the south side across from the bank. 3. look for a shuttle bus labeled "Spa Castle". no payment necessary. 4. check in at front desk. pay $35. 5. the wrist watch you get will be your wallet/tab for the whole day. 6. you can stay as long as you want. no one will bother you. 7. get your towels, your uniform and a water. you will be dehydrated. 8. open locker with your wrist watch. BAM! open sesame. 9. change into your swimming suit. 10. walk upstairs. 11. choose between: outdoor pool, sleeping rooms, hot sauna/stone rooms or food. - if the pool: go everywhere! start from the semi-outdoor jets or where you can swim up to the bar for smoothies. the area where you sit and the water plummets down on your head/body is my favorite! - if the sleeping room: go to sleep! - if the hot sauna/stone rooms... take in a wet towel, your bottled water and prepare to sweat it out! - if the cafeteria... try the salad bar. sometimes they have OK items, but i like to eat instant ramen bowls or snacks. ordering a MEAL here is kind of expensive and not that awesome. *note: you will use your wrist watch as payment. do not bring your wallet or pocket books upstairs, you silly goose! I RECOMMEND: pool, indoor pool, dry off in the hot saunas, take a nap in sleeping rooms and then eat a snack. 12. try NOT to be on your iPhone or Blackberry in the spa rooms. 13. go downstairs to the locker room. 14. get nekkid. yes... butt ass nekkid. 15. drop off your towels and uniform in a laundry basket near the bath house. this will freak some of you out. but YES... there will be a whole lot of NEKKID ladies (or if you're a man... then men!) in the bath house. this will make you very shy or totally liberated. in my case... I FUCKIN LOVE IT!!! 16. take a shower. use the products provided for you. this feels awesome. 17. step into the hot baths. they are all different temperatures, aromas or type of therapy. 18. step into the cold bath or under the cold water shower. you will squeal from the shock! 19. go back into the hot baths... coyly look at other women's bodies and just relax. 20. the jet streams are niiiiiiiiiiiiiice. do it. see? it's nice. 21. get a body scrub if your want. those ladies are gangsta and will do a good job. expensive, though. 22. you can buy your own exfoliator pad from where you got your uniform from earlier. 23. take another shower. feels good, huh? 24. get clothed, get your swim suit in the plastic bad provided for you, chill at the comfy couches for a breather and then... check out! 25. give the front desk your wrist watch. pay your bill. 26. there will be a shuttle every 30 mins. catch it back to the same lot. 27. how was it? hope you liked it! =D i hope this review has helped someone. heheh. read more

AVOID! This place scams their "loyal customers" (their words, not mine) and just about tries to keep your money for services not rendered. Save your money. ***UPDATE: Now they're saying they're only reimbursing customers who arrived after 3pm, and also lying about the time that the alarm went off. The service rep via phone said it did not ring until 3:15pm, but really happened no later than 2:50-2:55pm, but I'm not in the mood to play "he said/she said." Regardless of when it happened, Spa Castle is also now lying outright on Facebook about reimbursing all their customers, which, duh, they clearly have not. I wrote about this on their Facebook page, to advise that not all customers were reimbursed, and they have since taken down my post. Be accountable for your mistakes, Spa Castle. Thieving liars.*** There's already reviews (though not in the recommended list) about the awful service around 200 people received on Wednesday 1/8/14, so as a responsible Elite Yelper, I'm posting a review that will be readily available for viewing. I arrived at 2:47pm (per my receipt that I'm still holding on to) with hopes of a day full of rest and relaxation. At around 2:55pm, a loud, ear piercing fire alarm went off and all hell broke loose. Staff were completely unhelpful with the 200 people in the spa on where to wait, what was going on, and whether we needed to evacuate. I understand that while it's hectic and confusing for all, there was no need for the staff members to lash out on the customers. Not only were the staff members unhelpful and disorganized, but they were rude and downright mean to customers, yelling at us to go to the lobby while staffers out there were yelling to have us go back to the locker rooms. Apparently, there was a busted water pipe that was leaking water over the men's locker room (with disgusting black water literally gushing out from the light fixtures over the lobby). The crown molding was starting to fall off at some parts of the ceiling due to the weight of the water that was pouring out, and customers, understandably, were starting to freak out. The staff did nothing to calm anyone, and instead, exacerbated the situation by screaming at people, pushing everyone into the lobby area (where it was leaking the worst), and even proceeded to yell that no one can leave until we're paid out. Clearly, there was an emergency, but they were insisting that everyone pay up their bills first. Oh, priorities. Now, as I've only just arrived 8 minutes prior to the incident, and only managed to change into my uniform and proceed upstairs to the main area to meet up with my boyfriend, of course I wanted a refund!! They had me get on one line, then told me I was on the wrong line, and then yelled at the people looking for refunds to stand on the side. I ultimately was told that I needed to call to get my refund back. I've called today and their phone line doesn't even ring....which seems just like whole attitude of this establishment. Completely unaccountable for the way they treated their customers, and potentially put everyone in an even scarier position, by trapping us in the lobby under the exact spot where the pipe burst. Honestly, Spa Castle has declined greatly since my first visit back in 2008 and even more so since my last review. The staff attitude leaves something to be desired, and makes me wonder if the management has changed. If you've visited when they first opened, all staff members were quiet little Asian men and women, albeit a bit surly, but not unlike most older generation Asians which I'm fairly used to. Now, (probably for even cheaper labor and so non-Asians can communicate with the staff) they've hired staffers whom I've found to be downright rude, obnoxious, and classless. Completely unprofessional and disrespectful to everyone. Sure, you've got your run of the mill "OMG cheap spa, so I'll spend all day here hanging out by the pools like its a rap video with all my bling on" type customers, but hey, that's what happens when you double up on advertising your SPA as an effin' WATER PARK. Why in God's name would anyone position their business both as a relaxing oasis AND a rowdy shrieking kid friendly theme park?! In any case, there's no need to be shouty or give attitude to customers for any reason whatsoever. This is a SPA after all (or at least 50% advertised as such); inside voices please, yes, especially you staffers. Needless to say, I will never be going back. read more

this is the kind of 3-star review where it's not "meh," but more a mash-up of awesome and deeply shitty. you know what i mean? it's like a mix of 5-star and 1-star qualities that average out to a 3-star review, rather than, say, going to a burrito place and being like, 'this was only an okay burrito so i will give it 3 stars'. so first, let's talk about 5 stars. the facilities are unbelievably awesome, so massive and incredible in scale and scope and level of finish. in particular, the single-sex baths and saunas on the ground floor are perfect. you get naked and sit in various hot pools and go from hot to cold and just relax, breathe, check out from the day-to-day for a minute. basically, if you have been to a spa somewhere in the world with this kind of tradition (korea, hungary, russia, etc.), it's like that but kicked up many notches, as it should be for the extremely expensive entrance fee. the co-ed areas are fine, too. the multiple themed saunas on the second floor (in "sauna valley," which i just find so amusing every time) are gimmicky but, indeed, hot and relaxing and if you go with your significant other of the opposite sex, you can hang with them there. the pools on the top floor are big, spacious, and somewhat relaxing as well. it's fun to be outside, in the rain, kicking back in a hot whirlpool. however, there is a major fucking problem at spa castle and it is called children. parents: leave them at home when you go to spa castle. few things are more stressful than sitting in a whirlpool while a 2-year-old girl in arm floaties holds a cup of melting ice cream sideways, slowly dripping the contents into the water while you watch in horror. and this is another issue with spa castle - the fact that "eating food" and "going to the spa" sort of bleed into one another in the worst way. ice cream melts all over the place, children with ketchup-smeared faces jump in the pool. once, a piece of fried chicken skin floated by my friends as they relaxed in the whirlpool. spa castle is dotted with cafes, so moving from sauna to whirlpool often means walking by a bunch of people shoveling down french fries, chicken wings, and korean stew. it's like going to a relaxing spa that is for some reason located in the seating area of a mall food court, and it's really a mood killer. so if spa castle wants to excel, it's gotta do two things: -day care for kids - maybe a little spa for the tots, where they can drip all the ice cream they want -way more separation of food and spa - right now it's a little ridiculous read more

Honestly the first time I went to spa Castle was around six years ago I went with a friend of mine late in the day, during the week. I thought it was absolutely amazing! There weren't many people there I was amazed that something like this existed in a 20 minute ride from my home from Long Island. I had returned another day it was earlier in the day and it was like the ghetto community pool ! It was a totally different experience. Now I see that an 84-year-old man had drowned there. So that's it for me, what is shame that they couldn't keep the place orderly!!!!! Because like I said it actually was beautiful and an amazing relaxing experience my advice ....stay away read more

I came across this news segment on Spa Castle on pix11. http://pix11.com/2014/05/07/family-friendly-spa-getaway-in-queens/#axzz30yyCJdGh Calling it a vacation getaway is a bit far fetched. I came to Spa Castle a few times and each experience is getting more worse than the last one. For instance, the last time I came here was during World Cup. Seriously, good luck finding some service. Every Korean employee either left their work stations and stared at the nearest TV like zombies or stood by the eating area watching their country lose on the projector, YES! they projected the game in a spa! I thought the purpose of coming to a spa was suppose to be relaxing, to be away from the noise, traffic, family, kids, etc but instead I found myself in the middle of a crowd of roaring Koreans applauding every time their country gained possession of the ball. If you really wanna watch sports and get loud, goto a beer garden, sports bar, or simply watch it at home. I found it absolutely absurd that Spa Castle would broadcast Korea games on the projector and also providing the audio to the game in every single room including the resting area. Seriously, why not tell everybody to watch Korea World Cup games at their empty Tonic bar and promote World Cup drink specials instead of disturbing everyone else who wanted to relax? The top floor was practically empty when the game was going on. Secondly, I question the cleanliness of Spa Castle. My wife and I came home to discomfort swelling, redness and some small water warts on our fingers, forearms, and legs. During our time in the spa pools, there were several tables that had not been cleaned for hours. We usually stay from the afternoon and into the night whenever we visit Spa Castle. I don't know if it was caused by uncleaned tables and chairs or perhaps even the water. We had to see a doctor to get a prescription for Fluocinonide cream to reduce the swelling and discomfort on our skin. Third, I really dislike several Spa Castle employees from their food servicing areas, Asya in particular. As my wife and I were looking through their menu, we were searching for Sundubu because we could of sworn we saw it here before. The girl behind the desk constantly gave us a real dirty mean stare so we decided to leave. Even as we left and made our way down the stairs, she was still grillin at my wife like a bull. About an hour or two later, I came back upstairs by myself craving for some wings but before I ordered, I looked at the menu one more time to see if there's anything else I would like to go with my wings. The girl then said to me "Are you going to order?!?" with a real pissy attitude. Despite the disrespectful pissy little kid attitude, I had no choice but to order because we had gift cards. Verdict - Never again. Punta Cana in Queens my butt! Kids climbing and jumping all over the pool. I came here to avoid a headache, instead, I got one. read more

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Love love you can be with your lovey or take your kids either way super relaxing . Drinks are expensive but delish. Food is delish.

I haven't been here in years and I thought with the new management it might be worthwhile to check out. No, the ambience was disgusting with people yelling everywhere, people taking pictures in the locker room as you change. Disrespectful people everywhere with no concern to other customers and staff did nothing. I came to relax but I ended up leaving more frustrated than when I walked in. It's only saving grace was the Korean scrub, the woman who worked on me did a fantastic job. Otherwise there are other Korean spas that are way better. read more

Ten years ago this place used to be so much nicer. They provided everything you think you might need, and service was great too! Now, it's dirty and over crowded. They give you one hand towel at a time, no hair comb or brush. Staff members are not helpful. If you are looking for a theme park feel, this is the place for you. As far as for relaxing, we'll definitely not return! read more

The official REAL review on Spa Castle -- A few friends and I ventured out to Queens (via car) from Brooklyn last Saturday. The drive was really smooth, no traffic. So, the location was a hit for me. We arrived shortly after 10AM and to be surprised by enormous facility . The spa is nestled away in a residential area close to the Whitestone Expressway. There is tons of street parking but since we observed a parking lot, we decided to try it out. Luckily, it was free to valet for patrons (tips only). We entered the facility to be greeted by cashiers. Monday - Friday the entrance fee is $35, on weekends - $45. After paying the fee, the cashiers give you an electronic wristwatch to manage costs (this is how you pay for services, food, open/lock gym). On the ground floor - you enter the women's locker room where you are greeted by attendants who provide uniform (a cheesy pink and orange shorts-set). At this desk, you can sign up for spa services --*I highly suggest booking in advance via phone or online* The women-only spa areas are nude. You have to shower & soak body before getting a body scrub or massage. There 5 or 6 different jacuzzis/baths (including the Event Bath)where you can soak. Also includes two saunas, cool-off pool, self scrub area, showers, etc. Changing areas: Clean, advanced locker system (wristwatch operated) , you have to pay for additional towels The spa services: Best 80min Body Scrub/ Massage I ever had - however the masseuses talk NON stop. It is really hard to have a tranquil, serene experience. I was highly disappointed. I wasted my $90. The food areas: EXPENSIVE. You have to pay $12 per lb for their food bar. Naked drinks for $6. They charge $0.25 for a small plastic cup. The food was ok - but prices are illegal. I recommend bringing own drinks/snacks/liquor The unisex rooftop: Loud, crowded & tacky - don't bother The unisex saunas (about 9 different types): Impressive.. the least crowded unisex area. The Tonic Bar: really lame - I am not sure who would have a private party. Very tacky. Drinks are $15 and up. To sum it up -- I wanted to love Spa Castle. I would recommend it for large groups, girly outings. A place to lounge around - NOT for relaxation. Very loud ambiance. I think it is overpriced for what you get. You can easily spend $150+ if you plan on getting additional services. Honestly, I preferred the nude areas - I think single sex bath houses are the way to go. Most people feel uncomfortable with being nude, so they head to the unisex areas. _________________ Would I go back?: yes Is it amazing?: no Are there better places?: yes read more

My friend invited me to go with her since she got a gift certificate for two for her bday. Came on a Wednesday morning taking the shuttle van on 39th Ave & Union St. I was expecting to have a good time like my previous visit, which was about a year ago. That time I came towards the evening but I still had a great time. It wasn't crowded and just about everything was clean. I came for free that time too. Who doesn't like free things? It was a treat for me then, and I thought this time too, but I was wrong! The Good/Neutral: -Family friendly place. Some like it, some don't. It is what it is. Pools were bustling with children. -For lunch, ate hamburger and fries with soda. Tasted good enough. I could tell they cooked a frozen hamburger, but still was a decent lunch. It is expensive to dine here. -Plenty of saunas with varying degrees of temperature. -Free shampoo, conditioner, body cleanser. Lots of towels in the bath area in the locker room, there is none by the pool area. The Bad: -The pools weren't clean, very murky water. -Crowded pool area. All the chairs get taken up pretty fast. My friend and I even had our seats taken. That was annoying. The Worst: I saw a couple having sex or trying to have sex in the pool. Killed the whole experience. How disgusting and indecent! There is a time and place for that... in the privacy of your own home! I'm married and I don't have children yet, but I can't possibly think of bringing my kids to a place where this is going on. And even if children weren't there, there is no place for that in public. Come on, Really?! Do I even have to write a review saying this? Bottom line - That was enough for me to never go back. read more

Went on a Sunday afternoon, not what I expected but it was still pretty decent. They offer a lot of pretty cool things (pools, saunas, spa packages, food, alcohol). Love the concept of the entire place but it was way too packed. Staff was very nice. It's a pretty weird experience if it's your first time, your kind of lost but overall it was semi relaxing. CONS: - I didn't like the fact that they let children in the same areas where adults were changing AND areas where alcohol was served. - Drinks are super overpriced and watered down. - It's like $40 to get in but they offer a voucher for $25 on Groupon. - They don't let you wear sandals anywhere in the spa UNLESS you buy them there. - THEY DONT OFFER TOWELS but you can rent one for $4 - One of the pools had so much chlorine, my eyes were burning the entire time. Probably wouldn't return but would recommend going atleast once for the experience. read more

First experience at spa castle resulted in what I would consider not a relaxing one. Upon entering instead of entering a tranquil place where one would prepare to be pampered I was confronted with a nosy and long line. Apparently, regardless of appointment or non you must wait on line and pay a entrance fee of $40 on top of the price for a spa treatment. This was a shocker for me. Something that was not mention when purchased. The $40 fee allow access to the sauna and jacuzzis which are on premise. Once we paid the entrance fee we were poorly directed as where to go. The atmosphere reminded me of more of a community pool rather than a true spa experience. To be honest I don't think I would return. read more

Thought I would share an email I recently sent to "Spa Castle". We did not use their services because the customer service we received on the phone indicated we should shouldn't bother trying. From the other reviews on here it seems like it has quite a bit to offer and the experience seems generally good, but clearly the experience varies depending on who you speak to. Submitted on their contact page earlier this afternoon (5/20/13); "Just wanted to give you a sense for why you lost out on business recently. You should make sure you spend some time with the people you hire to answer your phones. Besides frequently not answering (can't tell you how many times we called to get either a busy signal or no answer) Michelle is doing nothing to cater to your prospective clients. My fiancé called to get some general information around your Spa Packages. The emotionless and unenthusiastic voice on the other end didn't have much to offer other than "check the website". She had no information on your packages and did not seem familiar with the layout of your website, despite the fact she was certain that any and all questions could be answered by looking on the page. When my fiancé asked to speak to someone who may be able to provide additional information she was placed on hold for nearly 10 minutes before deciding to hang up and call back. When Michele answered and was asked why no one came back to pick up the phone my fiancé was told that no one was available to assist her further. Do you train your employees to leave prospective customers on the phone when they don't have an answer to their question? You are in the service industry largely selling an experience. That experience begins when your employees pick up the phone. It is for that reason you should be aware that the opinion of this potential customer is that we can expect that experience to be poor, or you just don't value the customer service skills required to make sure you can provide the level of service one would expect from your industry. It's a shame that when trying to support a local business you are treated as though your business does not matter. Message received loud and clear, we will take it somewhere that it does." read more

The staff was very rude and gave me a hard time about the groupon I purchased. A spa is supposed to be relaxing, this was anything but. The staff is awful. It was much better years ago, I will not be back. read more

Sadly this was quite the opposite of relaxing. It was much more like a loud and dirty public pool. And very stressful too. We walked in and queued up at the front counter. We were expected to already know the procedure, but we didn't. So the staff seemed a bit surprised and unprepared for someone to come in and not know what to do. So they tried to explain how it all works. But they failed to explain a few important points which I will warn you about later in this review. They gave us a watch to wear on our wrists. These watches work to open lockers. We're told that if the watches get damaged we have to pay for them, so fair enough. Be careful not to wreck your watch. We then had to walk through one of those airport scanner gates, and a security guard had to rummage through our bags. Once inside, we had to look around and try to find the changing rooms/locker rooms. My wife and I went into our respective areas and had to continue asking questions and trying to work out what to do. The guy at the counter in the male's changing room was kind enough to explain things to me and show me where the lockers were. He gave me a towel, and a uniform. He said that we all must wear these uniforms. It was a bit like some sort of weird cult. Women had pink uniforms and men had blue uniforms. We had to put our clothes and belongings into one locker, and then we had to put our shoes in a completely different locker. I don't know why we couldn't just put everything in the one locker, but anyway - them's the rules. The watches had to be aimed at the lock, and then they unlock and lock. After changing into my blue uniform, I went up the staircase into the main room where they had a restaurant/food court area and seats. My wife came up into the food court room too from her changing room. She was just wearing her swimsuit. They didn't have a pink uniform in her size, so she was allowed to wear her own outfit. We went up to the pool area. There was an indoor pool area facing out towards the outdoor pool area. Both absolutely packed with people. Kids running around screaming, adults having a great time splashing and partying. This is all good and fine - for a public swimming pool environment. But don't try to tell me this is a relaxing day spa when it's actually a family fun splash-a-rama center. Haha! If we wanted to go to a public pool, we'd go to one. But for the price you pay to go into a relaxing day spa, this is not what you expect, and not what you pay for. But anyway, we made the best of it. We enjoyed the jets in the pools. We sat in both of them. And also in the little hot tub. It was more of a warm tub, but it was fine. They have these "sleeping rooms". One of them was quite large. The beds are made of rubber. Cold rubber. There were people snoring loudly in there. So there was no way we were going to be able to relax and sleep on cold rubber while listening to loud snoring. We found another sleeping room. This time they had upright chairs to relax in. These were a bit better. However, there were people in there laughing and screaming and talking loudly. It was supposed to be a quiet area to sleep or relax, but this was impossible. No staff were in there to make sure it remained a quiet relaxing place. So out we went. We ordered some banana smoothies at the food court area. The lady said, "Sorry, we're all out of bananas. But if you wait a while we're getting some delivered soon". So we waited and eventually got our banana smoothies. They were a bit bland. Strange that they didn't have a good supply of bananas already in place for the day. But it's all good. We didn't have to wait too long. We decided that we'd go back upstairs to the outdoor pool and have a really good swim for the final part of our day there. So we covered ourselves in sunscreen and made our way to the pool. Suddenly, a dark cloud appeared. Then the staff members blew their whistles and made everybody get out of the pool just as we were about to get in! We saw that there was a bar inside. So we thought we'd order a couple of drinks inside, seeing as we were no longer allowed to swim. We ordered some drinks. Then the bar tender said, "Oh, you're not wearing your blue arm bands so I can't serve you"... Blue arm bands? Firstly, we are both WELL OVER 21. We don't look underage at all. But blue arm bands? At what point were we supposed to know you needed blue arm bands to drink? THAT was the vital piece of information the front counter staff failed to tell us about as we were checking in. You need to arrange blue arm bands with the front counter staff upon entry if you wish to enjoy a cold drink. Would've been really nice to have been told! So no swimming, no drinks, and as a final blow - my wife was approached by a staff member saying, "Excuse me - you can't go down those stairs with just a swimsuit on". Stupid rules and limitations. Negative staff. Negative experience. Terrible place. read more

Karima who works in the cafe is so rude. I asked for a cup of ice for the drink that I PAID for and she gave me the dirtiest look. I saw the cook eating an orange with his gloves on and then going right back to cooking without changing them. For all of this money being spent on mediocre food, we definitely should get better service. Only nice think about this place is the pools read more

This is an amazing place. Super clean and worth the $35.00 entrance fee to use all the facilities for an unlimited time. Very clean and well appointed spa that offers many services in addition to wet facilities including bars, restaurants, and snack area, outdoor heated area with spas and pools, a gym, and massage, manicure, pedicure, salon services. If you haven't discovered this place get to it right away. Easy to get to. It is located in Flushing a short distance from the 7 train end. Just get off the train and there is a spa castle shuttle bus that comes every 1/2 hour. You can cab it but no need to with this free shutle. In response to Ray W. I agree with most of your review but will add this: I Liked your review with the exception of your comment about the fat men with small wieners as you put it in the mens wet area. It is unfortunate that you did not allow yourself to enjoy the wet area perhaps due to your own insecurities about your possible small wiener? I have been there many times and this by far is one of my favorite areas in the spa. I am a man of good shape and definitely not shy or insecure about my body. But there are men of many shapes and sizes and I would say there are more youthful men who are in really great shape than men who are out of shape. You just need to be comfortable in your skin. Clearly you are not. But there are 4 great hot tubs some with herbs and minerals , massage spa pillows and chairs, cool baths, a great steam room and dry sauna as well as grooming stations with a wonderful variety of products to luxuriate yourself with. It is definitely not something to snub. You have missed out on the very essence of the spa experience. I recommend you try it the next time you visit. Shed your inhibitions and you will certainly find yourself absolutely revived and thoroughly invigorated and relieved of stress from sitting in these baths. read more

Spa Castle is an amazing wonderland, and my only explanation for some of the negative reviews here is that people don't always understand what Spa Castle is about before they get there. Spa Castle is not an elite luxury spa that caters to the ultra-rich, has armies of staff people eager to wait on you hand and foot, and limits entry to a select, privileged few. It is a wonderful day spa where, for a mere $40, you can treat yourself to a full day of DIY entertainment and pampering. There are amazing pools, saunas, jacuzzis, steam rooms, showers, and waterfalls on three separate levels, and the food here - particularly the sushi - is quite good and not unreasonably priced (you can get a satisfying meal for under $15). Although extra services, such as massages, body scrubs, and facials, are available, you don't need to spend any extra money to have a wonderful day here. Some tips: -Go on a weekday, not a weekend, to avoid the crowds, and especially children. I got here at 11:30 on a dreary Monday and it was pretty empty till around 4. -If you want to use the outdoor pools on the third level, bring your own beach towel, or use the tiny white towels from the downstairs sauna room. You can also rent a beach towel from Spa Castle for $2, but *make sure to return the towel directly to the place where you rented it from* (don't just leave it in a laundry bin) or you'll be charged a $20 fee for the towel. -Don't be afraid to try the naked pool/shower room! I'm usually pretty shy, but this is one of the best parts of Spa Castle in my opinion (and the entrance fee isn't nearly as good of a deal if you avoid this floor altogether). Young bodies, old bodies, thin bodies, fat bodies - everyone is welcome, and no one gives a damn what you look like, because everyone is having too good of a time trying all of the different pools. read more

Has really gone downhill. Staff seems totally over it and has just given up. Don't ever go during peak hours as it's a total mob scene. Your best bet is early morning during the week right after they've cleaned up. The massages are the main reason many people come here and unfortunately, they're very expensive and quality control is minimal. You may get a great massage, you may get a terrible one. Either way, you're out a hundred bucks. read more

I love this place so much that I feel the need to update my review and brag some more. This place is literally like a castle. It is 3 floors of goodness, the bottom floor has the lockerooms, all saunas, the ice room, the foodcourt, and the juicebars. The place itself is so packed on weekends, you will stand in line just to pay at the lobby. Your best bet is to come in the late afternoon since they close at midnight anyway. The lobby needs to improve on being more organized, where one line is for people with vouchers while another is cash or credit. the lockeroom is also chaos, since there is saunas and a nude pool within the lockeroom, luckily there is a good amount of staff to sort it all out. It was nice to see hair products and toothbrushes, uniforms and clean towels given for all, while having cheap prices for any items you are missing. A face mask there is only 2 bucks, you leave it on for 15 mins and it works wonders! The furniture is so comfortable in the lockeroom you are gonna want to fall asleep instead of going home. This place is clean as always, feel free to walk barefoot they constantly mop the floors. I really love how each sauna has different temperatures shown, and the ice box really cools you down afterwards. My concern though is that there simply isn't enough room, so I guess the saving grace is the amount of rooms in total . What annoyed me was that a lot of people were chit chatting rather than being quiet , its not a library I get it but at least keep it down, im trying to relax! I am sure on weekdays its not as bad. I think the best parts of this place are the relaxing room, which doesn't have enough chairs but it is worth the wait, you will pass out , it is cool , dark and silent, it is perfection, you really let yourself go in those lazyboy chairs. Also they have a separate just for foot or hand massages at decent costs and no appointment necessary. Today ive decided to splurge, I went to book a Swedish massage since I am so stressed, it costs 110 but it has tax and gratuity included and it is in a beautiful private room that smells amazing and has nice relaxing music.Jessee was great she literally stretched every part of my body, and dealt with me being super ticklish, and made the experience very relaxing, my neck now has 0 pain thanks to her. The only downside to this place is on weekends you cant have much luck with booking an early massage, I couldn't get one until 5. I also think the same applies to nail services and facials. The food court made me drool, I saw awesome sushi rolls, finger foods, a huge salad bar with fruits or veggies, plus meats, fishes and pasta items. I believe it goes by the pound, you can get a pound of fruits for 10. They also have froyo with typical fruit and candy toppings, and they have starbucks items to burgers and sandwiches too with fries. They also have really good bubble tea, juice bar and tea right next to the food court. I on the other hand ate at the aqua bar on the top floor near the entrance to the hot springs , which has same prices but less varieties, just wings , chicken fingers, nachos, and fries. The portion was rather huge though, and the screwdriver they made was super strong , and they only let you have 3 drinks per person. What I like is that the food was fast, fresh, and they made my drink a "skinny" version with not much ice, so it was not watered down. I do question the cleanliness to be eating in a pool , but I saw staff coming around frequently to pick up trash, I didn't like seeing kids splashing in that pool, the parents could of left the at the jungle gym. For fingers and fries I paid 13, but it was good quality. They also had really yummy items like corn on the cob, corndogs, hot dogs, ice cream, basically finger foods and they were cheap. they also had bathing suit and towel equipment to be rented for the hot springs at very cheap prices. The hot springs was amazing, the vibe was so there, everyone was happy and friendly, and relaxed, they have 3 pools so there is space for all, and it is an amazing feeling when you hop into the steam room next to the pools to dry off, super warm. I think I even managed to get a little tan while out in the water! The 3rd floor does have the yummy korean rooftop restaurant, fitness area if youre a member, and there is balconies open with amazing views! What I loved here the most was how diverse this place is, all cultures come here, everyone is friendly towards one another , I really met great people coming from all parts of New York just to be there. My skin feels amazing, my stress is gone, I ate some really good food, got tipsy, and had the best nap of my life. I cannot wait to come back here. read more

Very disturbing first impression at the reception desk. I walked in trying to Schedule a birthday spectacular for my mom and her sister for the following weekend. There was no customer service at all, every Question I asked she had no interest in answering at all. I went in with the intention of learning what options would be best in terms of massage and what options we had available. All she kept saying was you can go online. Had to step away and ask the security guard questions whom appeared to be more knowledgeable than she was. No service at all! I'm glad I found that out before I spent $600. I'd rather red door spa than this ghetto place. Spa castle I suggest you place high energy employees with interest in ensuring your guests are delighted from the minute they walk in. read more

Honestly, this place is over rated. The water is sooo hot you just want to leave the castle. Initially it is a hot summer day to begin with, and the fact that they leave 100 degree water is worse. You feel like you're in a sauna everywhere I couldn't wait to leave. The people steal your stuff. A face mask that I left over at the chair disappeared when I got back from the jacuzzi. The prices are sky rocket high. I ended up spending $ 200 if not more just for the entrance, some food, and coffee. I also got charged twice for stuff I didn't purchase. The water is honestly dirty, and it's crowded with kids splashing everywhere. read more

Your either really naked or really covered in this bathhouse. The facility comes with a lot of rules that you need to follow such as special wear while walking around and no wearing shoes unless you purchase theirs for $5, which sucks. everything here is marked up and expensive, starting with using large towels or getting food from the buffet. Be prepared to come here and spend the day in comfort and quiet, but at a luxurious price. Entrance is $40-$50 depending on the day. The facility is clean and maintained well. The best part of this bathhouse is the "naked" lounge which is in the locker rooms. Take these steps and youll make it through the moment. 1) Take a deep breath and embrace the bare bottoms walking around 2) Say a little prayer and drop your trousers like your Bruce Almighty 3) Grab your small green towel and enter like you own the place and proud to show what your momma gave you. 4) If someone walks past you.. DONT STARE DOWN!.. or make eye contact (not cool) 5) Complete it took me a while to get comfortable the first time I went here, but after a few visits, you become a natural. Its like the gym locker room but with a little more open-ness per se. Back to the facility, they have multiple sauna that are interesting, but none over 185 degrees, which is weak if you were raised by your russian polar bear father. I dont break a sweat unless its over 205 Degrees, minimum. The pool deck is absolutely awesome and relaxing. They have multiple stations with these crazy hydro jets. Great place to relax and unwind while having jets hit every body part. Take the day off and spend it here... Leave your phone in the locker because there isnt any service anyhow. So its a plus on the quiet side. read more

If u have not been to Spa Castle yet, U NEED to go to!!! I'm telling u it's freakin heaven there. This was my experience: I took my boyfriend here as a surprise for his 20th birthday. We arrived around 7-ish. The trip there wasn't bad at all, since we were coming from the Bronx all we had to do was jump on the Q44 to 14th Ave, which is the second stop after you get off the bridge, and then transfer to the Q20B at that location. Little did we know the Q20B wasn't running on Saturday night, so we just walked the rest of the way there. Not a bad walk at all, maybe 15 minutes tops. The night was crisp and magical with the moon glowing. While holding hands and talking on our way there, we saw a BEAUTIFUL view of the Whitestone Bridge (it was nighttime, so it was all lit up). It was enticing. When we finally arrived, we saw that the building was big and built very nicely on the outside & in. It was like a tranquil, Asian theme. We approached the front desk where a friendly Asian woman greeted us and explained that if we were going to purchase alcohol during our stay that we needed to show I.D. then and there. Since we're both under 21 that wasn't the case. But our total came to $90 on the dot and we were given a plastic watch with a unique code that was linked to our account, which could be used to open our specific locker and purchase food/drinks. After we paid, we went off to our separate gender locker rooms to change into the uniform provided (pink & white t-shirts and shorts that say "Spa Castle" on them; very comfortable). There was a separate locker for your shoes, and then a bigger one for your coat, clothes and other belongings. The locker room was huge and very clean. But the only thing that freaked me out at first was the nakedness....everywhere. I understand its a spa, so women are bound to be walking around nude or with bikinis on, but I saw a lot of saggy tits and bushes lol. After a little while I was comfortable and changed in front of everyone too. Nobody was paying attention to one another. So after that me and my boyfriend met back up on the first floor, where there were little shops to buy fresh food like fruit, pasta, sushi & more. Even a smoothie bar. Also on the first floor there were saunas of different themes. The first one we went into was the Salt Sauna. It's basically a big HOT room where you lay on the floor and steam out your pores. It was SCORCHING in there but it felt great. There was a smell of a certain salt in the air which was very calming. We stayed in there for 20 minutes or so and then went onto the outdoor pools, which were a floor above. These were my FAVORITE in the entire place. There are 2 huge pools with another sauna in between them. Inside the pools you will find little seating areas with their own separate jet streams where you sit and get a water massage on your back and shoulders. AWESOME. It was nice to have our intimacy there, it was very romantic with the stars out and perfect view of the Whitestone from the roof as well. There are also jacuzzis on either side, the one that we got in the water was green (purposely, not because it was dirty lol) and about 110 or so degrees. And there was an area with warm shallow water where you just lay down and let the bubbling of the jet streams carry you throughout. And then we checked out this area with little stools where you sit down, push a button and a heavy waterfall showers down on you, which was also a great massage. After spending a lot of time there we went back inside and got something to eat, which I love the way they set it up to pay with your watch. You don't have to carry around your wallet. You pay for everything at the end when you're leaving. The food was great. It was like a mini buffet where you walk around piling whatever you want onto your plate and weighing it by pound for your total. But it was a bitch paying $20 per plate! And $3 for a normal-size Vitamin Water...After eating we went back into the pools. That was the best part in our opinion. After that we checked out the other saunas and even noticed there's a gym there too. And even nap areas and places to just lounge. The only thing that turned me off was at about 10:00 some security guy came outside and told everyone in the pools that time was up & we had to leave. He was so nasty.....probably just bitter and jealous that he didn't have the privilege we did. But my advice to you is bring your own bathing suit & towel and go with someone you feel 100% comfortable with. Don't worry about everyone else and what they're doing. Don't worry about the stresses in your life while your here, leave your phone in your purse in your locker and focus on yourself and your partner, explore as much as you can, relax and have fun doing EVERYTHING. My blood pressure must have went down like 100 points because I felt AMAZING afterwards. It was so sad to leave. I'm going back as soon as I'm able to afford it again. Heaven on Earth is an understatement !.! read more

I'm giving this place 2 stars cause the customer service in this place is awful my aunt bought a coffee the cup was broken went to ask to replace the cup and the Chinese guy had the nerve to Ask for the coffee cup and not only that was talking bad about my aunt in front of customers with the other's employees not good at all this place should get better people and better customer service very bad read more

Went to Spa Castle for the FIRST TIME, and here are my tips: 1. Bring your own bath towel for the shower, and wraparound beach towel for the pool. They only provide hand towels (half the size of the towels they provide at the gym for the shower, and you have to pay for the wraparound beach towel (I think it was $2 each) 2. Bring your own bottle of water. There is a water cooler at the entrance of the nude showering/jacuzzi area for women, and there are only small paper envelopes out of which to drink the water (this is environmentally friendly Korean style - they are like gratuity envelopes without the flap). You are going to want to keep hydrated while you go through the saunas and everything else. 3. Bring your own socks. Otherwise, you have to go barefoot through the whole spa since shoes are not allowed or purchase Spa Castle slippers. You particularly want socks while you go to the bathroom (it was not pleasant going there barefoot). I am absolutely not a misanthrope but I like my spa time to be relaxing, and all the reviewers who wrote about how it is on the weekend are right. During the weekend, it is like going to the spa with everyone on the subway (all races and ages - great, but crying babies, shrieking children, rude people, ignorant, racist people, PDA from horny couples, dumb teenagers, people who don't read signs nor adhere to rules). Examples: there is a sleeping area (dimly lit, each lounge chair with its own TV) and there were people who, although surrounded by sleeping people in the dark, proceeded to talk and cackle loudly. In the same sleeping area, a guy emitting noxious gas. In the ondolbang section with the heated floor (also a sleeping section), a woman who brings her chatty three year old and proceeds to clip the youngster's fingernails, and next to her was a couple who practically started to dry hump. In the nude showering section, women who I saw enter the jacuzzis without showering first, and gads of shrieking teenagers making comments about nude women. We had to dodge running children up to age *5*, whose mothers brought them into the ladies' section. Some of the signs will back up my point about people lacking basic common sense - in the sleeping section, the management actually had to put up a sign stating that only one person can lie on a lounge chair, presumably because of issues with hormonal couples. I like spas to get away, but at Spa World, you will be there with some of the things you wanted to get away from. read more

Like someone else already said, maybe it's time to let it go and move on. I've been going to the Spa Castle for over ten years. I was really sad when they closed for a while and excited when they reopened. I learned, after many experiences, to be careful when to go in order to avoid seeing certain behaviors in the bath area and sometimes outside pools. I try to avoid weekends, but when friends visit I like to show proudly show them the Spa Castle. Sadly, my last couple of visits have been pretty upsetting and what gets to me it's that I wrote directly to them, spoke with security on a previous occasion and this last time I even told the locker room attendant to make sure that somebody was always passing by to prevent people from engaging in sexual practices. Even after communicating to them it keeps getting worse. This past Saturday night, we couldn't even go into the steam room. It's meant to be a family friendly place, I wouldn't want children to witness or be close to those things; not to mention wet towels every where containing in some cases more than water. The Spa needs some repairs, their business model needs to be updated and they are also increasing the price; hence not longer worth the effort. It's painful to see one of your favorite places turn into something completely different, maybe I'm not the target demographic anymore and they're leaning into making it a sex club. read more

If u wanna see women twerking in the pools drunk come here. Or if u wanna see a security guard at a spa place come here. If u wanna see dirty pools with a nasty film floating in the water come here. This place used to be a hidden gem. Not any more. Maybe if u come on a tues at 7am it's probably great but it's changed so much. Not worth the price and money. Also dirty locker room floors in the female locker room hair everywhere so gross. Rather go to Body by Brooklyn. More intimate and very clean and quiet. read more

1. They search your bag 2. They have roaches 3. $16-$18 for a drink 4. "Lifeguards" are super annoying. It's 3ft of water 5. They have roaches 6. I still smell like chlorine after 3 showers 7. They have roaches read more

I really don't understand all of these rave reviews! This place is DISGUSTING! First of all, what kind of spa allows CHILDREN?!?!?!?! A) It takes away from the relaxing experience, B) Four-year-olds should not be in a frickin' SAUNA!!!! I hated that My friends and I had to go into the pools that were obviously unclean naked. I also hated that although we were given these orange pajama like clothes to walk around in, we were expected to go barefoot. That includes going upstairs to the FOOD COURT AREA!!! They have an outdoor pool that's open year round. That's all well and good, but I was grossed out by the fact that I found a french fry floating around near me in the water. I'm sorry, but spa's shouldn't mix relaxation with fried food court food and babies. It's unhealthy and just plain nasty. Save your money and go elsewhere (especially if you're not from Queens!) read more

I came here with my fiancé on a Saturday at opening time after purchasing two Groupons for 30 dollars each. For all those complaining about weekends being crowded, the key is to come EARLY. There were only 4 other people who came at around 8am and we had the advantage of going into the bathing area and having it all ourselves. Spa Castle can be a place to relax and this is one of those times! Please note that the roof top pools do not open till 10am so around this time all you have access to is the bathhouse and the saunas. On this particular visit, we accessed the bath house, the saunas, and signed ourselves up for a traditional Korean body scrub and couples aroma massage so this will be covered in the review. Let's start with the bath house which requires you to be fully naked to enter. This is not for the squeamish. I think of the bath house as a bit of sanctuary especially later in the afternoon when the roof top pool is filled with a ridiculous amount people. The bath house is essentially the same thing as the roof top pool with the exception of two saunas and a variety of cold to hot bathing pools. Afterward, we baked in the saunas a bit and accessed the sleeping rooms until our massage appointment. The perk about coming early are the saunas being empty and nether is the co-ed lobby area. However at around 11:30am, people start coming in and it can get quite noisy and disrupts that peaceful atmosphere. Spa castle does not enforce a cell phone free policy apparently which makes it hard to relax and unwind esp when the person on the other end of the table is yapping on his cell. Oh yea, food is expensive too so make sure you eat a hearty breakfast. Food is 12 dollars a pound and the plates are unnecessarily HUGE (as if you're eating two to three meals on it) and have a bit of weight to it. You've been warned. We scheduled our massage at the last minute and got a slot for 1pm. The lady at the desk was informative and told me about the different services they have available before we made a decision. At 110 dollars for an hour, it is a bit pricy but worth the one time experience and more if this is within your budget. We were asked to arrive 10 minutes early to check in and do paperwork. At 1pm, we were led into the back area which was lit by dimmed lights giving off a very romantic atmosphere. The massage felt great and masseuse, Doris, checked in every now and then to make sure the pressure is right. The massage was absolutely wonderful and the best I've had. She made me melt into the table :D I felt a great sense of relief after! Afterwards, we grabbed lunch on the 4th floor and had some pork sliced doused in the infamous red pepper sauce. It was very delicious and enough to share between two people when you order an extra side of rice. We ended the day with a traditional Korean body scrub which we both very much enjoyed. It was his first time and he had said it was a good deal and experience. For 50 dollars you get a 30 min full body exfoliation, a body wash and a hair wash. My only issue was that the hair washing was a bit rough but aside from that the service good. Also not for the squeamish as this was done in an open area in the corner of each gender's respective bathhouse. Overall, three stars for this place because there can be many many improvements such as enforcing certain polices to ensure this is a spa like experience during all hours and not just early in the morning. The cleaning people wear sneakers while cleaning floors in the co-Ed areas which kind of defeats the purpose...The regular price point is much too high for a place that isn't willing to regularly replace and update things that are wearing out (sleeping mats and neck rests in the co-Ed space and more). read more

I looked forward to going to Spa Castle for almost a year before I finally made the haul out to Queens and gave it a try. I was with two somewhat-thinner friends, and when I walked into the locker room, the attendant looked at my friends, handed them the small uniforms, looked at me, and handed me what must have been a men's XXL. (I'm female.) Mortified, I put it on and the shorts almost fell off. I looked around at all the other women in the locker room, and sure enough, they all had the smaller uniforms (you can tell by the neckline on the shirts and the fact that the logo on the big uniforms is black, whereas the other is white.) I gathered all my courage and walked back up to the attendant and asked for the smaller uniform, and she literally snickered and refused to look me in the eye. I said, "Would you be willing to just look me in the eye? The way you're treating me is really humiliating." Her answer (with no eye contact): "I'm not treating you ANY way." The whole experience was INCREDIBLY humiliating, and I will never go back. I was starving but too ashamed to eat until later in the day, when I was so hungry I finally gave in and had a $17 (yes I said $17) plate of fruit and green salad from their salad bar. There is no water available unless you want to either pay for it or drink it out of teeny little paper envelopes. Oh, and when I came walking downstairs from the pool through the restaurant area to go back to the locker room, not wearing the top (although I was wearing a one-piece swimsuit and the massive shorts), another employee came running up to me to tell me I couldn't walk through that area unless I put on the shirt, which I then had to do, to my total embarrassment. (I had about 10 feet to go before reaching the stairs to the locker room.) I have never wanted to get out of a place so badly in my life. I came home hating my body and wishing to god I'd never set foot in the place. Bottom line: if you are a woman of size, expect to be treated disrespectfully by the staff, and consider taking your business elsewhere. read more

Were my expectations met with Spa Castle? Clean? Yes. This was definitely in the top of my list of things to look out for about a mega sized day spa that can accommodate over a thousand people. I saw some reviewers comment about hair on the floor, but I saw staff with Swiffers swooping in all day long. No big. Good service? Yes! The staff were always polite, and quite attentive too, even to correct me when I swiped the sauce bottles off the counter to bring back to my table -___- I went there the week of my spring break, so it was quite crowded with a good mix of adults and families. However, my friend and I got to try everything we wanted anyway, even if there was a bit of a wait- in EVERY area we ALWAYS found something to do while waiting (and I just used two definite words.) The saunas were great, and my favorite was the salt room. Yes, there was a bit of door opening often, but remember- a thousand people. What're you gonna do. The pools were nice too, though we really preferred the indoor ones. Both the indoor and outdoor waters were set at comfy temps, and my favorite thing was the waterfall- I felt like I was in a martial arts training montage!... when in reality I was sitting on a stone under a faucet in Queens. But let's imagine a little. :) THE reason why I was so down to come here was to try the famed/infamous Korean body scrub. You have to set up an appointment, but even midday we only waited an hour, and got something to eat in the meantime (try the bibimbap on the top floor :3 ). My scrublady was Kim, and she got right down to business sloughing off my dead and grey (we're grey?) cells as I lied on the table. It wasn't a painful process, and it's definitely worth the result of feeling brand new, but not raw. At the end, we exchanged thank yous and she seemed quite friendly :) Would I go back? YUPPP. read more

I don't even know where or how I can begin this.. I just think that if you want to go to this gross place first read my review because I'm a VERY optimistic, happy person, this place made me miserable! I really wish I can rate it NO stars! I would like to start by saying my friend took me here for my birthday, so I didn't have to pay for anything where I could honestly of just taken it as a wasted day and moved on but thats not the case I literally just can't go on without speaking up and warning people before you enter and support this horrible place. Let alone this spa happen to be on the news about a week ago because a little girl almost drowned & was saved by another individual that was going there for a "peaceful spa day" NOT a worker. Also they reported that a man died in the pool and no-one noticed, once again it was a individual going there for a "day of relaxation" who stepped on this man! NO LIE, NO EXAGGERATION, google it! I was so excited to check this place out i've heard it to be nice and cool and amazing for a while from clearly unreliable sources so I didn't even think twice to check reviews.. oh how wrong I was and how much I regret it! As we walked in the line was so long and they only have three workers at the front desk & NO ONE at the "information desk" thats at the entrance so I couldn't go there to ask a few questions that I had. Then the MANAGER who checked me and my friend in did NOT explain anything to us. He just checked us in and let us walk into the locker room. As we are walking in the women at the front YELLED at us because we were walking in with our sneakers on.. like I'M SORRY don't yell at me especially when NO ONE told us to not walk in with our sneakers, not a damn mindreader. Okay next, there were only about three workers that spoke english. After going around looking for someone to speak english and found someone I asked her like can you tell me about this place because I don't know where anything is where to go or anything, she explained things to me I said thanks, then I said and where do i go to get a drink, she said oh you need a bracelet, i said okay where do i get that, she says AT THE FRONT DESK WHERE YOU WALK IN.. Okay I know I look young but WHY ON EARTH would the guy who checked us in (the manager!) say if you guys are over 21 show your ID to get drinks if you want any.. So now we had to go back to the locker room, get our ID, go back to the front (where its freezing because the doors to the front are right there, mind you we have to also try to "cut the line" bc we have to talk to someone checking in the people coming in) I'm sorry may-be thats not a huge deal but its everything altogether. NOW.. THE MASSAGES! I promise you they were the WORST THING I'VE EVER HAD! I'm the type of person who has been to a few places and i know each person has their own style of massaging so I was letting this guy do what he does without trying to like cramp his style, but honestly a few times i felt like he was going to crack my ribs he was pressing down so hard! I was supposed to be getting a Swedish massage, which is supposed to be nice and light, but he clearly doesn't even have a license in massaging, like I honestly feel like none of them had one! Then I said you know what let me go for a foot massage, so we went, these guys hurt me SO FREAKING MUCH! i can't even express it! He was digging knuckles so hard into my foot I couldn't handle it. Now him and his coworker couldn't speak any english, or they pretended they couldn't, and when my friend and i said it hurts, they were laughing at us and then he said "oh to hard, to hard" and he proceeded to go very lightly and was laughing, like I'm sorry I'm here to relax not your sarcastic stupidity GIVE ME A MODERATE FEELING MASSAGE PLEASE & THANKS. Also he decided to get up like three times within this, which made my 30 minute massage end at 15 minutes. Also he started at 4:36 & ended at 5:01 so right there I lost my 5 minutes. I go on to complain to the manager, he was like the best I can do is knock off your foods I don't have to much authority besides that, which was only $30 of a $400 dollar bill, I said really thats all? Like honestly I was miserable, he said we can call the general manager but thats all i can do.. so when the GM came he said what would you like me to do? I said idk whatever it is you think you can do, he laughed and said well if you didn't like it you should of gotten up, its common sense, don't get me wrong i should have but i felt bad i thought my friend was liking it, plus i'd feel awkward to just get up, plus i have heard of situations where people gotten up and still had to pay for services and i didn't want to get up and my friend still had to pay, to be quiet honest. Now fine like I understand that he couldn't do much on that sense but don't laugh, say your going to call the cops, and walk away. Thats NO customer service! I'm sorry. I have a little more to say but YELP is cutting me off! read more

If I could give this place negative stars, I would give them negative stars the size of the sun shitting out more negative stars. This place is such a waste of time -- I spent one hour speaking to the receptionist, manager and customer service representative. They claimed my tickets were fraudulent when I have used these tickets before in 2012 at the same facility -- completing invalidating seven of my already purchased tickets (which sums to over $200). When I asked for their business ID to submit to the Dept of Consumer Affairs, they refused and continued to accuse me for fake tickets. This isn't confidential information and after speaking to three people, I still didn't get the answer I wanted. Anyway, don't waste your time here. There are other spas like King Sauna and we are currently on our way to trying out New York Spa. Also, their shuttle bus smells like fart/eggs and people have died in their pools. Do not come here. read more

Amazing place to go with your girls!! Amazing drinks and the hot tub pool on the roof is incredible, there's also a bar in the pool upstairs which is a plus read more

I came here with two of my roommates, and this was our first time experiencing anything like Spa Castle. I loved the saunas! They have varying temperatures and health benefits that they explain on a map. My favorite was the Himalayan salt sauna that was set at a moderately hot temperature. (Tip: Bring one of the free small towels they provide to use as a pillow, to sit on, or to wipe away sweat.) Our culture is unlike most others and uncomfortable with being naked. But I thought the naked baths (gender-segregated) were great, and it was my first time trying them out. (Tip: I was super uncomfortable at first, but I did find that other people see you, but no one's really looking at you. So eventually realized there's no need to feel so self-conscious.) On weekends, they have rotating special "event baths"; when I went, Saturdays were healing herbs and Sundays were rosewater. The naked baths are located in the same area as the open showers, which enforce a "no towel/uniform/bathing suit" rule, so know that if you want to rinse off after your day but aren't comfortable with being naked, you're going to need to wait until you get home. If you'd rather use the pools where you can wear a bathing suit, they're great as well, and you can also hang out with opposite-gender people you came with. (Tip: The massaging jets are great, and a free alternative to paying $100+ for a half hour massage.) The food is overpriced, and you'll pay if you want to eat healthy. I walked sadly past the $10/lb fruit bar (which I knew would be super expensive with how heavy fruit is) to the 3rd floor restaurant, where my friends and I opted for one of the cheapest options, which was their newly added spicy Ramen for $9.95. After ordering, we realized they had a bulk box of Shin Ramen in their kitchen, and it was the same prepackaged Ramen they were selling on the 2nd floor food court for only $5 in a plastic bowl. The only difference with ours was they cooked it for us which included egg, scallions, and a couple other things, and we got three little banchan (side dishes) of kimchi, bean sprouts with fish, and pickles. (Tip: If you're getting the Ramen, just get the cheaper version at the food court.) Parking is free, we just parked in their garage when we got there and then tipped the valet who brought us our car when we left. Changes that they should make: - There should be more clocks. Most people don't carry their phones on them and aren't going to wear a watch into a spa, so it'd be great to be able to check regularly. - There desperately needs to be more signs that clearly spell out that the saunas are quiet areas. The most miserable experience in the Loess sauna involved six girls sitting cross-legged, in a circle slumber party style, and talking and laughing loudly while everyone else's peaceful environment was disturbed. I would have said something, except I wasn't sure that the no talking rule was official until I read the rules on the sauna map. This talking issue was also repeated a number of times in other saunas. - The water "cups" are pathetic; they're really like the paper sleeves in which you get your hotel card key when you check-in, that you have to expand a little to hold a couple sips of water. They really should be upgraded to the typical paper cones, especially given how much water is needed to rehydrate after the saunas. (Tip: Bring your own empty water bottle to fill at the water station.) - There are three places to sleep, there was a freezing cold relaxation room that was the same temp as the ice room (empty on the 1-1/2-th floor), a heated sauna kept at a lower temperature than the others with grass mats on the floor (crowded on the 1st floor), and an open partitioned-off space next to the food court with thin mattresses on the ground (crowded on the 2nd floor). If the cold relaxation room was changed to a normal room temperature, so many people would be using it. With that said, I didn't have to interact with any of the staff beyond the obligatory purchasing of my ticket, picking up my uniform, etc. and I also didn't use any of their services that are available for an extra charge. I acknowledge that what other Yelpers have said about poor customer service may be true, but I didn't encounter any of it. Make sure to bring your own towel and bathing suit--if you forget, they also have some available to rent. I also bring my own shampoo, conditioner, and body wash because I prefer all-natural products and don't trust the giant industrial-sized bottles they have available. They do have q-tips, lotion, and hair dryers. At $50 for an entry ticket, $5 for the slippers (which I'll be reusing), and $10 for the lunch of Ramen, $65 wasn't bad for the seven hours we spent. (Tip: Always check Groupon for up to 50% off your ticket. Those deals are offered more frequently in the warmer months.) I'd definitely like to come again in a couple months! read more

I'm so annoyed. 20 minutes waiting on line to get in. It's understandable, busy around holiday time. So annoyed at the time wasted here. We got on line to get food 50 minutes online. There was only one person taking orders and serving. They decided to stop taking orders. At least let the people waiting on the line know that no orders are being taken at the moment. It's been 2 hours since we got to spa castle and it has been waiting, after waiting. I definitely know that I will not be back. The systems here are so inefficient. Instead of getting relaxed, I feel like I'm leaving more stressed read more