I have visited Spa Castle on 2 occasions: a Saturday in June 2011 with a group of girlfriends and this past Friday with my boyfriend. Overall, you can't beat the price for a decent spa experience. I DEFINITELY would recommend going early on a weekday (I went Friday at 11 am), then it would be a great place for a solo day off, or a chill spot for your GF/BF or even a gathering with friends. Pros: 1) Price for entry $35 for weekday; $45 for weekend; I got a fabulous 30-minute foot massage for $40 2) Organized - There is a locker for your shoes, then a locker for your clothes, everything opens with an electronic watch which also pays for food and services through the facility. 3) Things to do without additional cost - saunas (some as hot as 187 degrees, and others with ice on the wall [28 degrees]), jacuzzis, pool lounging, napping/resting areas 4) If you take public transportation, there is a shuttle service to the spa. 5) Food from burgers to sushi, and smoothies, alcohol (3 drink maximum), and bubble tea - nice selection but can be pricey (cheapest item: good sized burger and fries were $10) There are also steamed corn, corn dogs, I didn't check but imagine may be cheaper. I did find a water fountain/cooler, so you can refill your bottle 6) The place was clean, which was impressive for 4 floors. The message jet pool had a ton of chlorine. Neutral: 1) Location - I would definitely suggest travel by car (they have street and valet parking - I've parked on the street both times) 2) Be prepared for lots of naked people in the locker room, there are same sex nude pools on the first floor 3) I wish the message jet pool was a little hotter Cons: 1) If you go late in the afternoon or on a summer day, it can get crowded especially in the pool area. 2) Because this place is huge and open to the public, people forget this is a spa not a waterpark and can ruin the zen. (Two women came in wanting to schedule massages during my massage and they were loud and intrusive, but that's not a reflection on Spa Castle, that's a reflection of the patrons.) 3) My shoe locker wouldn't close so that was a bit of a stressful predicament since I was standing there shoeless with my bag and coat, and my cell phone service didn't work (it's practically the basement) so I couldn't tell my boyfriend what was taking so long...an attendant retrieved a new watch for me but that one had a broken strap. She ended up replacing for a strap with one that was missing a closing loop. It was sufficient to stay on the whole time, but it indicated to me that there may have been A LOT of people using (and damaging) the property read more

Ive been going to Spa Castle for years, I enjoy it and my kids do too. Its great for both the body and the mind. Food is reliably good and fresh. Upper swing pool is wonderful during a snow storm. Just this past Saturday though I had a horrible experience from something that has been building for a little while. In the steam room one guest played with himself in a masturbatory fashion and then he and another guest began kissing and performing oral sex . This is not a gay vs straight thing, this is simple spa conduct and etiquite . So Please anyone who enjoys this spa lets help keep it a family place by reporting those who behave this way. read more

I don't get the negative press. Honestly, I had a great time. I love the idea of a Korean spa experience, and they have all the amenities of Korean spas plus more. If you don't like nudity, then you probably shouldn't go to a place like this. It can be confusing to American audiences, but this spa is based off Korean spas, which I think it does well. I think this is definitely family friendly. I left feeling super relaxed. Would be cool if the massages were a little cheaper, but, hey, everything else is great. They have delicious Korean food on the 3rd floor too. Some of the stuff is overpriced, yeah, but this is also NY so get over it. read more

I took my best friend to this spa after seeing the voucher on living social for a discounted price. I decided to give this place a try because it was my best friends birthday. Not only did they did not honor the discounted ticket the service was horrible. It took them over half an hour to prepare my food (French fries and chicken tenders) as we sat down to eat our food, a roach crawled out of my tray. I was so grossed out I just had to leave. I've never experienced anything like this in my entire life. Thus the embarrassment of bringing a friend their for her birthday. I'm so disappointed I had really high hopes for this place. I'd never go back. For such a popular and pricey establishment their standards were really low. They need better staff and a better maintenance crew. This was just an awful experience. Just upset I spent so much. Wish there was an option for no stars. Shame on you Spa Castle. read more

Spa Castle - Super gross! - Massage Near Me - College Point, New York

Off the bat one should not judge by the looks of it online. First, there's an entrance fee. $40 for weekdays $50 for weekends and holidays. One would think since one is paying so high just for the entrance fee there would be much more stuff included. After paying at the front desk they give you a watch, without telling you what's it for. Then you go downstairs and have to figure it out for yourself. The watch is used to find your locker, one for your shoes, the other for your clothing and personal belongings. In that same room only the same gender is allowed. Where it's mandatory to be naked if you want to go in the hot/cold pool and sauna. Then there's the 2nd floor. This floor is what I like to call the "jungle" floor. When you see the word quite room, you should automatically assume the opposite. Hence, the "jungle" room. Too many unmonitored kids running around. Opening doors, not closing them. And all around being kids. Which is why they should definitely have a separate side just for kids with or without parents. Let's get to the food now! The food tastes good. But you're definitely paying way too much for it. Overpriced, but can be worse. The 3rd floor has indoor mini pool and bar, as well as snack area. Which also has an out door pool with massage jets. The 4th floor has more food. And on the other side a relaxation room. Where phones, electronically devices and no talking is allowed. I'd like to say this is by far the quietest room in the whole place. Minus, the girl who was crying next to me (I have no idea why) and the random people that keep coming out and in. Next to the quite room is the gym. Such a great idea to place that next to the relaxation room, right? Wrong! You can hear people working out and dropping weights on the floor, as well as people running like cows on the treadmills . Overall experience very unsatisfied. Obnoxious people...At the end the only reason I came is because I got a deal for 25 bucks on the weekend, so I said why not. read more

If I could give no stars I would! I rarely give negative reviews but I just experienced the worst customer service from spa castle. My husband and I have been coming here since they opened and have always loved it so my sister-in-law decided to buy us two weekend gift passes. After being very busy over the last few months we finally had time to come to spa castle to try to enjoy them only to find out that these passes expire after 6 months. Ours had expired in March but we never looked in depth at the passes to see an expiration date - usually gifts don't expire so it never occurred to us to look. It's been a little less than two months since they "expired" and the people at the counter would not honor them. They told us the person who purchases them is told of this policy; however, our gifter was not informed at all so could not relay this message to us. The unaccomodating ladies at the counter would not budge and give us even a credit to apply to today's visit. The manager said their was nothing he could do - give me a break...You can always do something for a customer! People be warned - NEVER purchase a gift for anyone from here!! Might sound like a nice idea but if the recipient can't come during their very short and ridiculous 6-month window both you and your gifter will be left with nothing! After today's experience I would rather not come here ever again for the way we were treated. Heed my advice and patronize another spa! read more

I went to Spa Castle yesterday and it was amazing! I can say I have places to compare it to since I have stayed at many nice places (Atlantis, Fountainbleu). I did a hour massage which was far better than the 90 minute one I received when I was staying at Atlantis. The jacuzzi were really hot so even though it was below freezing outside your body is still warm. The food there was good and reasonably priced. 7$ for a beer and 14$ for a mixed drink. 10$ for fries and a cheeseburger. the massage was 110 for the hour (that is with gratuity). The saunas were really nice because they had all different ones. The bottom floor is where you enter and receive your watch and wristband if you want to get drinks. Each watch has a device in it which opens your locker and charges your account where your credit card is. I decided to purchase sandals for 5$ because I don't like walking around barefoot even though 90% of people were barefoot. They only had small towels -like the size of a hand towel so you should bring your own. They had robes which you could purchase for 4$ which looked like a smart idea.. The top floor has a restaurant and a bar. They have a three drink maximum attached to your wristband for which was running slim for my 8 hour stay but I'd rather that then have drunk people running around causing problems. The only negative thing I experienced was that the woman working at the massage desk was kind of nasty and when I was asking her questions she was kind of rude and I almost did not do the massage because she turned me off. The rest of the staff was very friendly. Both bartenders were great! This place is def. worth a try and de-stressed me for sure! Also I have read that there was rude staff at reception desk but there were very accommodating for me. The only rude staff was at the massage desk. Thank god the lady that did my massage was amazing or else I wouldn't return to the massage area! read more

Very disappointed in the spa castle this past Monday 8/1/16. It felt like i was at Chuck e cheese. There were sooooo many kids ranging from newborns up to 15 year olds. I was there with boyfriend and mom from 11.30am until about 8pm and had it's relaxing moments but the kids were in the pool splashing (annoying), they were in and out the saunas (annoying and it takes all the heat out the room while they leave the door open playing back and forth), there were strollers all over the place blocking aisle and no staff member cared to tell anybody to grab their screaming kids. Tried to take a nap and was constantly awaken by screaming babies or toddles literally running around. Very disappointed.. waste of money AND the prices for the food have gone up. Small chicken and broccoli with miso soup on the 3rd floor was $15.99 PLUS tax. Everything is PLUS tax. A hot dog is $5.00 PLUS Tax.. cheese nachos $5 plus tax. A drink at the pool bar (that has kids in it) starts at $12-25 a glass. Use to be a good spot for adults, relaxing, calm and quiet environment but has now turned into a kiddie playland. Going to give away my last groupon as I have been here multiple times and this was the worse and they are getting worse and worse. read more

I'm still giving Spa Castle 2 stars because...meh, I have experienced better, but for all of my complaints about this place I do still like to kick back here. I've been to other spas before where staff don't reinforce the no cellphones and no swimshorts/underwear in the spa area, but these guys are always there to make sure dudes aren't embarrassing themselves. Like this one guy who kept going into the sauna/steam in his underwear, when the rules clearly state you aren't supposed to. Also, I saw a roach here and immediately informed the staff, and the guy working today was nice about it. He could have ignored me or told me to F off, but instead he took the time to follow me to where it was and pick it up and flush it. Didn't even tell me to deal with it myself. Stand up guy, that guy, whoever he is. BUT...this place is still a total rip off. The water fountain in the men's section was busted today. We could only get bottled water and we still had to pay the $2.75 for it even though their machine was broken. That made me salty and remember why I dislike this establishment. It really did. read more

Food is terrible. Korean food upstairs is a solid okay. Staff is lazy, laid back and not in the good way. This place attracts people who have no understanding or respect for the tradition of Korean spa so it breeds a culture of racism and culturalism. Spa Castle has the potential to be so thoughtful and intentional and instead you can feel the greed of the owners floating thru the air and it seeps into everything: especially down into how absolutely careless staff people are. Everyone looks overweight and unhealthy and instead of it feeling relaxing: it feels like a collecting pool of American greed, toxic masculinity, and selfish gluttony - there also needs to be a rule here for no cell phones: people bringing cell phones into the pools and taking selfies under infrared lights and incessant talking in the saunas: the clientele are the rudest, the drunkest, and the most depleting. I'm appalled by how people conduct themselves in what is supposed to be a relaxing environment -- And its bc the owner prioritizes profit over integrity and it brings out the worst in people. The best part about the place are the naked pools in the gendered areas where people actually act with some semblance of gentle reflection and relaxation. If you came to relax stay in the naked area in the basement; if you came to act like a piece of trash, head right on up the stairs. There are literal drunk men belching. read more

This place is Going downhill now. We have been coming for the last three years. It is getting worse everytime we came. In the past, the spa is getting dirty. Now, there is homeless person fully dressed with bags on the 2nd floor where people supposed to wear uniform with bare foot. There is person had roller bag on the 2nd floor. The roller bag drags dirt all over. Today, there is one guy shaving body hair in the pool. It is unbelivable. We probably won't go there any more. read more

My girlfriend and I decided to trek all the way out to flushing to spend our day relaxing at spa castle ( heard great things from people). Long story short, once we got there the staff was busy talking amongst themselves while we stand there (nice ). The receptionist finally looks up and says, just so you know the pool, jacuzzi and all water related is not operating, only sauna is available at a discount....whattt!? We travelled all the way here to hear this bs? What they meant was they shut off the water to save money cause it was midweek...horrible experience, never coming back! read more

My day at spa castle was amazing. My sister and I arrived at 3 with appointments for facial and body scrub. Everything was terrific from the baths, sauna and our appointments were much better than we could have hoped. Considering the negative reviews. Let this be a lesson. Experience it for yourself you won't be disappointed l read more

Started coming to the castle about 4 or 5 years ago when it was still called In Spa World. The place was still relatively unknown and FANTASTIC! It was super clean, quiet and rarely crowded. Sadly, their awesomeness also led to their inevitable downfall. As word got out, the place got more and more crowded. Eventually, the crowd started to shift and the riff raff started showing up. Now, the place is always dirty, crowded, and the new clientele could care less that this is supposed to be a "spa". Shenanigans ensue. Debris littered about, loud obnoxious people and most recently, the restaurants showed cleanliness ratings of A, B and C for the first, second and third floors respectively. The last straw? A floating panty liner in the roof top pool. Yes, you read that right. RIP Spa Castle....it was great for a while. You will be missed. read more

Have been to Spa Castle twice, both on weekdays. Pros: 1. Pools! Jets! Relaxation! 2. Interesting saunas (gold, salt, color therapy, cold sauna) 3. Napping room (althought it's usually full) 4. Those watches, which allow you to leave your wallet in your locker. Cons: 1. TOO MANY CHILDREN. Signs clearly say "No Swimming," which children clearly ignore. If I'm relaxing in the pool, I don't want some kid with goggles swimming into my legs. It's not a public pool. Last time I went, there were a group of teens playing chicken in the pool. I found it irritating. It's a spa, damnit! 2. I feel like there should be at least one more outdoor pool. It gets crowded. 3. Food and drinks are expensive. Once you're in, they've got you. A mixed drink is $14. Yowza. 4. This just might be me, but I certainly don't want to be walking into bathrooms barefoot. So to summarize, to make Spa Castle better, in my opinion: 1. More outdoor pools 2. Make it 18+ or 21+ 3. If it had a lazy river, I'd be here everyday. read more

This is a great place to relax for the day. Grab a Groupon to get in. Parking is free but valet only. They force you to wear a uniform made of shirt and shorts. Try walking around without it and get kicked out.the food is good but grossly overpriced. The spa services are fairly expensive. The combination of saunas hot tubs and pools is absolutely fantastic. read more

So many great things to say abt Spa Castle!! Lets go to the rooftop first- The outdoor pools have jets that hit you in all the right areas. There are two outdoor jacuzzis. The bigger one at the end can get a little crowded. There is a huge sauna in between the two pools that I ran into when I went in February in the middle of the dead winter. Inside there is a swim up bar, flat screen tvs you can watch while in the pools, and another pool with massaging jets. Downstairs we have a great dining area with Sushi made to order, a buffet bar where you can get food by the pound, smoothies, and even a Starbucks. The Sauna area is pretty cool. There's about 10 different saunas that all have different temperatures and have cool minerals that help your body, mind, and soul. There are varios sleeping rooms that are very relaxing. There is a naked bathing area in the locker rooms for women which consists of different temperature pools, steam rooms, and a sauna. Very clean and relaxing place. Come on a weekday- it's cheaper and less crowded than a weekend. Pay $35 and you can stay all day!! read more

I like this place, the service, higiene and the staff, i just disagree how little kids are allowed in the womens naked area where the kids are making noise, also naked and running around, which is very dangerous. read more

This was my first experience at a Korean spa, so the sheer novelty of it was impressive to me. It's a real deviation from traditional spas in that the saunas and hot baths seem to be the real draw. Down on the ground level there's a separate "men only" and "women only" area. In the "women only" area, there's a glass door towards the back of the locker room that leads into the hot baths, a wet & dry sauna and the showers. All of this in an open area and you are REQUIRED to be naked. So if you're shy or body conscious, this isn't the place for you. The hot baths and wet sauna were like a slice of heaven. Around the corner, still in the locker room, are two more sauna rooms (one being the Loess room, which I loved) and a relaxation area. On the first floor are the 7 other themed sauna rooms. A huge turn off for me was the food court that took up most of the floor. I know this isn't a traditional spa, but there's just something unsettling about a mall-style food court in the middle of a spa, passing folks as they munch on fries and pizza. Anyway, the saunas and ice land were cool. My favorites were the Loess and Mineral Salt rooms. Another turn off is once you leave the "women only" area, you're REQUIRED to wear this heavy, rough cotton shirt and short set. Before going, I read other yelpers complain about the uniforms, even referring to it as a prison uniform, and thought to myself, "it can't be that bad." It is! The sauna is hot enough, the uniforms are just uncomfortable. It makes the sauna experience a little less pleasurable. There are a couple of bading pools on the third floor. I was expecting actual pools for swimming, so I was a bit disappointed. Not to mention the food cart at the top of the stairs and the huge picture food menu on a beam by the pool was tacky. Once again, I know this isn't a traditional spa, so one shouldn't expect the zen like environment, i guess, but it was just a little too commercial. They definitely seem to pander to families and children. I eventually retreated to the ground level where I could strip off that hideous uniform and enjoy the hot baths and wet sauna. The nudity was no big deal, it's all women after all. In fact, I found it to be the most relaxing floor. There were no food courts and luckily no children (I went on a Tuesday afternoon). All my west coast friends love Olympic Spa out in L.A. So I plan on hitting that up while I'm out there in a few weeks. It'll give me something to compare to my Spa Castle experience. Overall, it was an enjoyable experience. I would go back but only because I don't think there are any other spas like it, on this level, in NYC and I loved the baths and saunas. read more

Is this what South Korea is like?! If so, I want to go to there! Pros: *Free shuttle van from the 7 train that comes every 30 min *$75/hour Shiatsu massage like nothing I've ever experienced IN MY LIFE *Most awesome locker design and payment system EVER! *Kept close to as clean as humanly possible, considering *So many fun things to try! A sauna constructed from gold.. "waterfalls".. Brilliantly designed indoor/outdoor hot tubs and jets and pools and a swim-up bar *Decent vegetarian options (smoothies, sushi, etc.) *Pay the flat fee, stay as long as you want, open til midnight! Cons: *So, so far & out of the way *Everyone barefoot everywhere (Athlete's Foot anyone?), soggy towels and mats and body hair all over the floors *Children everywhere.. including being obnoxiously rowdy in tiny saunas *No steam room?! Seriously?! *Staff function at bare minimum levels of friendliness & helpfulness *They were out of everything I wanted to eat (veggie dumplings, fried rice, steamed corn) and cocktails are $14 *Some of those jets will decapitate you if you're not careful! read more

Do not come here if you want to relax. There are people everywhere, with their stuff everywhere. Even though there's a rooftop component, hardly any of it sees the sun for a majority of the day. The facilities seem clean enough but the process from check in to the end is anything but relaxing. First, there was a long slow line to check in. When you get to the locker rooms you are required to place your shoes in one locker and your clothes in another, these lockers are not close to one another. You are then required to wear an ugly and uncomfortable "uniform" while you're anywhere in doors. The women get pink shirts and the men get blue. Everyone gets ugly grey basketball shorts. This is basically a very nice and large recreation center. Certainly would not recommend for anyone who is looking to relax. read more

My boyfriend and I decided to go this past Sunday, July 24th since a friend of mine had given me a $100 gift card. Okay let me begin by saying that this place should not be called "Spa Castle" b/c that would suggest it is a place where you can relax and have plenty to relax in , such as big enough pools and jacuzzis perhaps?! : / Not the case at all! First off, it is ridiculoulsy expensive for what it is. The entrance fee on the weekend is $45 per person and that includes just about nothing other than having to wear school girl/boy uniforms and deal with an unhelpful staff that don't explain anything to you when you enter w/ re: to the lockers, showers, etc. My boyfriend unknowingly purchased "spa castle sandals" b/c the employee who intitally "assisted" him told him he had too, only to learn once he met up with me upstairs that he could've walked barefoot. My boyfriend went back down to explain that he didn't need them, only to have deal with another employee (b/c the idiot who made him buy the ugly blue sandals was no longer there) tell him he couldn't return them anymore. Second, the weekends seems to be crazy overpacked. The day we went- insane! When we first made our way to the second floor w/ the pool/jacuzzis we couldn't believe how little room there was to move, let alone enjoy the pool. I had the impression there was a large pool where you could swim and/or relax. No such thing. The area they have as a pool has different jets throughout it. Luckily after bringing ourselves back into reality after our initial shock at how crazy this place was (and crazy not in a good way!), my boyfriend and I made our way into the pool and found two free areas w/ jets. The "indoor pool" is nothing more than a very small area that includes full body pressure jets where you can somewhat lay down but nothing major. (didnt even try it- wasn't appealing at all) The only thing we truly enjoyed from Spa castle was its "hinoki bath" that makes you feel like you're in the woords. The hot tub was actually the only place that was relaxing and somewhat blocked off from the rest of the madness that goes on there. Re: the food and drinks, we both ordered the chicken sandwhich and fries ( each $10), which was surprisingly very good. Now as for drinks, my boyfriend ordered two frosty drinks. Mine was non alcoholic , his was. (mine - $8; his- $12). His drink wasn't anything amazing and we couldn't believe it was more than his meal. Now re: the children overtaking spa castle lol... I have to say that they honestly were our entertainment there ( as we were horrified as to what a crap hole this place was). They were annoying but actually really hysterical as they took the jets (that are high pressure to massage your upper back) and pointed them at different people (none that they knew- us included) simply because they could. We had to laugh and enjoy ourselves at this point and so we did. We knew to expect children there b/c of the reviews and well b/c it says they allow them on their website. I agree that if they want to call themselves a spa they should not allow children, however people honestly shouldn't be annoyed nor surprised children are there b/c the website clearly states an entrance fee for kids and mentions a kiddie pool (although they pretty much go everywhere lol). This place should be called a waterpark for families as that's who mainly were there. And in fact, their shuttle states waterpark on its van. Re: the shuttle we did not experience difficulty with it. Our shuttle was there on time to take us to Spa Castle and on time at the end of the night to bring us back to Flushing Main Street. Honestly, we had a good time b/c my boyfriend and I made the best of it and b/c it didn't hurt our pockets as much since we pd a huge chunk of it w/ the giftcard I had , otherwise I would have been furious we had gone there. It truly is a rip off and expected much more from this place. Maybe its better in the week, don't know, but we won't be going back unless we get a ridiculous discount. read more

Love this place!! Wish I could live here... I've been here twice and can't wait to go back. It is beautiful, clean, and so worth the affordable price. I definitely recommend 100% read more

I used to absolutely love this place, but it's gone far downhill in the past 5 years. You can tell that a lot of work and care was invested into designing and creating this establishment. It was once top-notch and beautiful. My friends and I all loved it. But they opened it and pretty much didn't put an ounce of effort into maintenance since. Stones are missing from the jade sauna, the tables' finish is badly peeling, all of the lounger chairs have big cracks in the fake leather and the ones in the rest room are adjustable but none of them work. The table surfaces are sticky and gross. In the color therapy sauna - over half of the color booths straight up just don't work. The most tell-tale sign is all of the employees seem completely miserable and jaded. It's just sad. All of this superficial neglect points to likely much deeper issues, such as sanitation and quality control. They just closed the Manhattan spa due to health permit issues and the article states: "a former Queens Spa Castle employee told NBC NY, 'I know at nighttime there's no one watching the pools. There's not really that much security staff. There are multiple cameras but they are not really being watched. There's mold in the saunas, the Jacuzzis are malfunctioning, there are rodents, insects, pests.'" In the meantime, the prices are going up and they are taking $40-$50 per person for entry and charging high prices for additional spa treatments and the food is not cheap. My fiance and I spent $50 on a few snacks. It was really unpleasant that as we were buying the salad bar at the end of the day, right in the middle of us filling it up, the guy was dumping all the food into a big garbage bag. I had to ask him to stop and wait for us to get our food before he threw it out...he just stood there impatiently in our way with this big garbage can. It was just really depressing. So, they are taking in all of this money and it appears that none of it is going back into the establishment. Not even to make it better, but they avoid the most basic maintenance and upkeep! It's not worth the price tag, but furthermore, I don't feel it's sanitary and could easily a health threat. Hopefully new management can take over when things get too bleak, so we can still have this great place but in proper condition that meets the health department's regulations and fulfills it's original experience. read more

It has been at least 3 years since I last went and I need to update my review. I stand by what I wrote in 2008. But I had a different experience this time because I did a "girl's day out" with luxury services, etc. We had a great time. The space was still wonderful. But I have major issues with how they handle their business. That was a huge turn-off so I am removing one star. I'll go into more detail below, but suffice to say that they are understaffed so they don't always keep your appointment time, but they are very quick to give away your appointment if someone else shows up to pay for the same service - even if you are exactly on time. We were given inaccurate information on many things - like when I called, I asked if any area was closed or under construction, They said no. But when we got there the main one we wanted was closed. Then most importantly they will try to squeeze every dime out of you without letting you know what is happening. They very sneakily encourage you to unwittingly double-tip for services. So be very careful. My bill was nearly $100 more than it should have been!! Thank goodness I checked it before I left. But they now have $400 + in their hand & have frozen another $550 in my account that I can't touch for a week despite the fact that they promised to void it immediately. BE WARNED! Here's the story: My mother sister and I went to Spa Castle this past week. It was their 1st visit . They loved it and had a great time. It can be a relaxing, fun day, especially if you go mid-week during normal working hours when it is not crowded. My sister could not use the water or heat elements but she still enjoyed being in the relaxing environment, reading a book on an over-sized lounge, and using the gym (only $5). All of us had the best massages we'd ever had. Despite the fact that we all had different expectations and requirements, the staff was able to accommodate us quite nicely. The bad side is how they handle their business, First - despite the hours listed on their website and FB page you can't talk to anyone on the phone before 10 a.m. to make a spa appointment. The staff communicates very poorly. They do not inform you of important things, then insist that you should have known. They seem to be under-staffed w/ no one in the gym and just a couple of nail technicians. Once you arrive you must go to the spa appointment desk TWICE in order to get the service. First you have to make/verify the appointment. Then when your appointment time comes you can not just go to the salon, you have to go to the desk again to let them know you plan to keep the appointment. Then, even if you show up exactly on time they may still give away your appointment to someone else! I went into the salon & talked with the technicians & told them I'd be back for my scheduled mani. When I returned the last time - at the exact time of my appt., I reached up for my nail color so we could start the manicure and it was only then that the technician said I had to go out to the desk first. When I went out to the desk they were in the process of giving away my appointment to another person although I wasn't even late. Then they were very nasty with me about it saying it was my fault for not knowing all of the procedures. Really? They had just made my sister wait an extra 30 minutes before she saw anyone. Most importantly you must WATCH YOUR BILL. Food & drink are expensive. But most importantly DO NOT TIP. Instead of including the tax in the prices you see @ Spa Castle include the tip. You never actually see the true price of the service on the menu, and they never tell you how much you are tipping. They just take it. After our massages my sister and I both asked "How are tips handled?" The answer was "Oh you can tip right here with your account!" We asked more questions about whether to was better to leave a cash tip or to do it on the account. She said it didn't matter. Never once did she tell us that we had already tipped!! The result was that they had gotten a nearly 45% tip!! This despite the fact that we had asked lots of questions about it. Luckily I'd asked for an itemized bill and decided to look closely at the bill before we left. Once again, mgt decided to blame us for not knowing because it was in small print on the web site! But we were not on the web. So be very careful and stand your ground. They are sneaky and must make a lot of money from blissfully relaxed people that just pay and leave. Bottom line - if you are not paying and are willing to show up early and guard your appointments you will have a fantastic time. But you also have to be OK with them not keeping the appt times due to under-staffing. If you are the one paying you will need to watch your bill closely and do not tip or let your guests tip unless they are aware that they are adding on extra money because they feel the service was so extraordinary. read more

Love love spa castle! up until recently. Yesterday it was completely overrun with screaming children running from sauna to sauna, pool to pool like this was the public pool and park. It was NOT relaxing at all. I love kids and work with them BUT spa castle is suppose to be a relaxing stress free environment. NO staff seemed to care about them and many other people breaking rules: food and drinks in/by pools, kids splashing and screaming and running in saunas, people not wearing uniforms etc What happened to leaving Everything behind including phones and coolers and just enjoy the day peacefully? Now pool is overrun with kids and chicks taking selfies. We need adults only day or control your kids regulation! Not to mention they raised ALL prices and quality is down. Disappointed. read more

I have went to spa castle a few times and I really enjoyed my experience. However on my last trip I was sexually harrassed by the attendant in the female locker room. I had the tiny towel they give you which barely covers your body and the attendant kept catcalling and oogling me. I no longer feel safe at this establishment and haven't returned since. read more

Oh spa castle... How I used to love you. I used to frequent this place year round at $35 a visit during the week I would come spend the day and relax. Rejuvenate my mind and body. Now, forget about it. It's more like an all inclusive resort! I went in on a week day and saw the price was increased by $5 no problem. It's worth it I thought to myself. Paid and walked in to the locker room which had all been redone. I was given my uniform and a towel. Nice touch with the towel I thought as you would usually help yourself to the tea-towel sized fabric placed throughout the spa. Little did I know, that was your limit. The bounty of towels were gone!!!!!! Changed, I made my way up from the incessant locker room beeping to the 1st level and noted that the noise level was somewhat higher than normal and didn't think it would be a nuisance as I had my headphones. As I walked into various saunas, the kids and adults that kept coming in and out of them were horrendously loud complaining about the heat. Hellooooo!!!!! It's a sauna!!! Moved up to the relaxation room hoping to get a nice quiet place to nap. There was even a sign posted to be mindful of the noise. Forget the noise! There were 2 couples having sex in the freaking room!!!! Seriously!?!?!?! I didn't even want to be on those loungers anyway! Eeeuuuuu!!!! Finally I went up to the bade pool area to enjoy the weather and smooth my muscles with the water jets. Well, that was short lived. As I ascended the stairs I noted there was a faint sound of thumpa-thumpa music and there was now two automatic sliding doors on either side of the stairs to allow you entrance into the pool deck. As soon as I pushed the button, the door slid open and I was greeted with the booming sound of dance music blaring and the waft of alcohol and fried food hit me! The pool was packed and even thought there were again signs posted not to bring food or drinks into the pool I can only assume the current clientele was either illiterate or didn't understand English. People and kids everywhere enjoying their day at the resort. I managed to get into the pool for a few moments but could not relax. I found no enjoyment from my day there. My friend who had accompanied me was also having a similar response. She was accosted in the restroom by a fella who had wandered in drunk, looking to pee. Again, seriously!?!?!? I thought they had a 2 drink limit on those bands? We decided we had had enough and made our way back to the locker rooms and with our one towel in hand, managed to shower and get ourselves ready to leave for good. Hey spa castle, how about you offer a chamois type towel so we can use it multiple times since you're only delegating one per customer. Have people change/clean the loungers in the "relaxation" room when they're done satisfying themselves. Or offer a time of day for quiet reflection for the people who would really love to just be. read more

Can get ghetto fabulous, I work hard for my money and I want to relax when I'm off, I don't need drama or rude people who have lost the entire concept of what civilization means and manners. Don't go on the weekends, you don't need the headache.... read more

I went yesterday with my wife and I would say it was average. I wouldn't call it a spa given the type of environment they create. It has more of a resort vibe. The pools, saunas, food, facilities were nice. But by allowing the use of cell phones throughout the place really was a buzz kill to a relaxing environment. Some people specifically had waterproof cases with them just to be on their phones the whole time. Some people were listening to music on speaker phone, facetiming, etc. Also was trying to relax in the saunas and alot of people just talk really loud; didn't really try whispering. I also understand this is a family friendly establishment, but it wasn't the children that were loud. It was actually other adults! read more

Just went there and they had no hot water, saunas were not working properly and the restaurant was closed. We asked for a discount because it's obviously a huge inconvenience and robs you of half the experience but they wouldn't give us one. There was no warning on the website this happened (just a piece of paper on the door) and the staff was instructed by management to only admit for full price. That's a scam and they made us drive a whole hour to pay 40$ for ice cold showers. Poor management and horrible costumer service. It's evidently a gamble to come here and expect a minimum of service quality and decency. read more

I know there quite a few positive reviews for this place, but I wish I had gotten a few warning signs before I went to this place. Here are my thoughts: 1) Whats up with the horrendous orange jumpsuit uniforms? I feel like I am in jail - and worst of all I have to keep them on when i'm inside of a 185 degree sauna?! You've got to be kidding me. And no water once you come out. 2) I made an appt for 3 massages...and apparently nobody bothered to write it down, and we were denied any service because they had no availability? No apologies given. 3) The staff can just be a TAD bit friendlier - I dont care for the dirty looks in the locker room. 4) In the womens locker room, there are jacuzzis and a pool - women only - clarification - NO CLOTHES ALLOWED. There's 25% of this place I am not comfortable being in - mostly because of the people I see sitting in these pools - I have NO desire to be clotheless next to them. Maybe its just me or maybe it just looks unsanitary! 5) Foot massage - horrible....do these people get training or what? 6) Too many kids, and loud parents - not relaxing at all!! On a side note: a woman put her things away in an automatic locker, and her stuff was stolen...the staff didnt even want to help and blamed it all on her. That was just the cherry on top of the sundae! Overall - NEVER EVER going back. read more

We were there this last Monday 7/29/19, a party of 5 people. Me and my husband had been there numerous times and brought 3 guest for a first time experience at Spa Castle. We talked nice to our guests about this place based on our own experiences through the past visits. BUT, unfortunately currently the things at SPA CASTLE have changed since our last visit in late 2018. In this last visit we noticed that the quality is going down terribly. People do not respect the rules and there is no one there making the rules being respected. For example: signs said that food and drinks are NOT allowed in pools and we got pieces of food (lpieces of bread) in the outdoor and inside pools, empty cups and lids floating on the pools, lots of hairs floating on the inside pool where the jets are. There was a considerable amount of people that day and there were groups having bad sexual behavior and disrespecting others, but again, no one from Spa Castle staff there to warn these people to behave. Price has been increased and the overall quality and service is going down. Management has to take care of this to keep the good level that this had when since opening. read more

Wish I could give it less than 1 -False advertising if the location says it closes at 12 (online) why say everything is done at 10 me and my husband as well as 4 other guest entered at the same time to find out they were closing in a half hour disappointing when coming from another area paying a $17 toll to have to turn back around and go home every time I go the times change but they never post anything online about it and being more specific read more

This was my first time at this location. I bought a groupon for $30.00 and was told to bring my swim suit and a towel. We got there around 11:00 am. We checked in and was given a little wrist band with my locker number on it. We procede to our lockers where we had to put a shoes in these little cube lockers. Apparently it you use your key wrong your locker doesn't lock properly. I had to ask for help. So i got my uniform and my little towel, so happy i brought my own towel with me. It wasn't crowded at this point, we spent almost 2 hours downstairs in the hot tubs with varying degrees. At 1:00 we headed upstairs to the second floor with the salad bar and saunas. Here was a little busier, both men and females are together as well as for children. Children were in the most part quiet for me but my friend who was with me said they were loud. I guess i didn't notice it because i'm always around kids and too me they were quiet. then we headed for the pool, i had put on my swimming suit prior to coming upstairs so while the rest of them went to appointments with massages, i went upstairs to the pool. Pool wasn't as crowded as i thought it was going to be. Now mind you my version of crowded is different then my friends. Crowded to me is when you can't get into the pool or when your in the pool and can't really move around. So for me it was great. The only thing that was negative was the chairs. there wasn't any to sit in. Almost all chairs had items on them. no people. So i stayed upstairs till about 3:00. The pool was getting busier, and my friend was complaining about the noise and all the children.Lifeguard was blowing his whistle alot. I think when it's crowded like that they'll should be two at this section so he doesn't have to keep blowing it, But i didn't think that a lifeguard should be on his phone texting when he's supposed to be watching people, maybe if he wasn't on his phone the other guard wouldn't have to blow so often. So we went to get out of our swimsuits, i didn't know there was a changing area near the bar/inside pool until my friend took me there. Here it is look for an empty cube and put your towel there. Idk so i had carried my stuff with me. Here we changed out of our suits into our uniforms. My pink shirt and blue shorts. My friend was telling me about how she checked in on facebook and got a free mask. so i had told her i checked in before i left my house this mourning does that count. she said she doesn't know so i sign into my account again and checked in and got my free mask. There was a long line of people coming in at this time and what i like about it was that they have people on the otherside where you can check out and answer/ask questions . we headed for the food salad bar. $20.52 dollars later plus the $2.75 for a bottle of coke. I was telling my group of people i was with how could you tell how much our food was if we can't read the card reader, it was written in chinese or japanese. I couldn't read it. but when i looked at it i thought i saw it say 12.00 so i wasn't really concerned about it. Everything was find but the grapes weren't ripe enough for me to eat. Yes my stomach did get upset after eating, which when i eat too much it does happened. It's not because of their food. so after eating i went to lay down for a while, At about 4:30 i headed back downstairs, undressed and got back into the hot tubs. At this time there was a life guard on duty in the locker room.When we were here earlier there wasn't one.I guess when there is alot of people they have to have someone on duty there. overall i liked this place alot and for being a holiday weekend it wasn't bad. I look forward to coming back. Fyi: there was one thing i was concerned about was in the hot tubs near the lockers, if that was a camera in the ceiling between the wet and dry suanas. I was saying to my freind that i thought they werent allowed to have cameras here because of the nakedness and children in area. read more

Worst experience ever. I got an allergic reaction in one of the restaurants and they didn't take it seriously. I spoke to the people responsible, James and Jungmi, and they didn't do much about it. Apart from all that, the spa charges extra for everything and the entrance isn't very cheap to begin with. It didn't feel like a wellness; very crowded with no relaxed atmosphere. Very disappointing, I'll never go back. read more

Don't go to spa castle until the living social deal is over for the summer! Usually it's a very peaceful, relaxing, clean space that feels luxurious. Last night my boyfriend and I were very disappointed to show up to dirty locker rooms (stray hair everywhere! Wet towels everywhere!) and pools so packed that there wasn't room for us. When we did get in, it was like being in grand central in waist deep water. I won't be back until the crowds die down. read more

It's my own fault for not reading the reviews on yelp first. Not for me. The other bad reviews pretty much cover everything except that the place had a greasy smell- more like White Castle than Spa Castle. read more

I have been going to NY Spa Castle since it opened in 2007 and have always enjoyed it very much. Yesterday a friend and I went and much to our surprise, our bags were searched upon entry. They took away my water bottle. This is new and unfair. I have been bringing water since I first started going. I asked the security person if I drank my entire bottle in front of him would I be able to bring my empty bottle in with me and he said NO! That's just wrong - because he said they were taking bottles because people were bringing in alcohol. I understand - but if I empty my bottle - then there's clearly no alcohol and I can use it to refill with water coolers all over the spa. That's not what they want, obviously - they want us to unfairly spend $4 on a small bottle of water, which is what I had to do! Needless to say, we were very angry about this. This is worse than the airport! Everyone's checked water bottles, including bottles clearly just purchased before coming to the spa, were left sitting on the counter behind the front desk. Despite the fact that I have always loved this spa, I gave it 3 stars to bring this matter to everyone's attention. read more

Came here with my wife on a Monday, she brought me as a birthday present expecting to relax and have a romantic spa day. Yea, unfortunately that is not how the day transpired. Place appeared run down, tiles are missing on pools and baths, things don't work and look broken. NO STEAM ROOM! They do have a cold sauna where some ghetto clowns write their autographs to let you know they were there in the ice on the walls...Service is lax at best. I was given attitude for putting my shorts in the "Shoe Locker". They give you a "uniform" that looked faded and stained. They give you a tiny wash towel to dry off with. Maybe management should ditch the dingy uniforms and provide a large towel or robe instead? It would have been nice if the staff took the time to give you a rundown of how things operate in this place, like the "Watch Keys" that let you open lockers and charge food and drink. Kids are allowed in, and totally break the zen of this place!! Crying babies aren't conducive to me relaxing, sorry Spa Castle!! Screaming children wearing water wings, in the pools and jacuzzis. Bougie people visiting there for bachelorette parties pounding Hennessey and cheap champagne while whooping it up with no consideration for others. Rude people talking loudly on their cellphones set on speaker phone so you can hear their whole conversation. Too bad their wasn't any chlorine in their gene pool. Drinks and food are way overpriced for well liquor and a buffet that looks like it hasn't been refreshed all day. We had lunch at the Korean Restaurant on the top floor and the portions were way small for the price. The Bulgogi was fatty and low quality, the seaweed soup was bitter, the side dishes of Kimchi and bean sprouts were tiny. It took me multiple showers to get the chlorine smell off of my body. I have been around the world and experienced some of the better spas, so maybe I am a snob who just expected better for a spa in New York City (even though it is in College Point). I have visited the Four Seasons in Paris, the Gellert and Corinthian in Budapest, Hot Springs in Reykjavik, even in this state Mohonk Mountain Spa and Mineral Hot Springs Pools at the Saratoga Resort and Spa blow this place out of the water for actual relaxation, and both are not that far away. If you are looking to relax and not feel like you are soaking in a life-sized petri dish, I would advise to go elsewhere. You would have much more relaxing day with much better service and food at Splish Splash in Riverhead. read more