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Celebrated my birthday here with my gfs, relaxing indeed, tried out all the saunas and liked that there was a red light therapy section, visually this place is beautiful! 3 stars because there was hair in the hot tubs and didn't feel totally clean, smelled like Clorox! none the less the customer service was wonderful, and they actively had people mopping, had lunch on site at the restaurant, it was delicious, we also had boba tea from the juice bar and that was really yummy too, $85 admission during the week and good price for food! would not pay $110 on the weekends, check out website for specials.

I want to preface this by saying that I came here with my mom on Mother's Day so my hope is that this place is better on less busy days. It was so crowded that none of the hydrotherapy massages were open. There was a wait for everything from the pools to the saunas. Once i finally got a place at a hydrotherapy massage the jets were so strong it nearly blew me out of the water quite literally. Think a shiatsu massage but with water pounding your back. I mean if that's what you are looking for then power to you. To be fair some of the other hydrotherapy seats were gentler. When I saw that this place would be kid friendly I really underestimated just how many kids would be there. It felt like a water park with hot water. As if water parks could get any more disgusting! In keeping with its water park motif, the floors were so dirty with cups and bandaids littering the area around the pool. They didn't have enough slippers so they just gave me one that was 2 sizes too small. I guess it didn't matter anyway because someone ended up stealing my slippers. Plus there was hair floating around in the pool. The saunas were okay but so crowded and did not seem very clean. The food was mediocre. I ordered a dolsot bibimbap and they used the wrong type of rice which was undercooked and they barely gave you any meat. I am giving this 2 stars instead of 1 because my mom and I did not let this ruin our day. We had a good laugh about it afterwards and it certainly was a memorable Mother's Day. We had fun but was it worth $110 per person?

I have to say for my first time at the spa place I had a good time with my friends. I always heard bad stories about this location, so I never tried it, but my friend was like she never experienced bad things there and when she goes it usually during the week when there's not a lot of people and that's what we did and we were able to enjoy every part of the location. Everybody was nice and polite. Everybody was friendly. The drinks were good. The food was good. The ambience was good. Everything about it was good. We were there from morning to close that's how much fun and comfortable. We were being there and relaxed. I will definitely will be going again. So don't go by the bad publicity or bad information you get from people try for yourself to find out how the location is.

I've been a loyal Spa Castle customer from day one, even during the times they closed for renovations. I've always supported this place and truly wanted it to continue being great. Last Wednesday, we visited from around 3:30 PM to 8:30 PM (they close at 9:30 PM), so we were mindful not to rush them or their closing shift. Overall, the spa experience itself was good. The facilities were fine, and the food was absolutely chef's kiss as always -- that part never disappoints. I also understand that prices have gone up, and while Spa Castle is now priced similarly to SoJo Spa, I didn't mind paying more since everything else in life has also gone up. However, the experience was completely ruined at the very end. When we were about to leave, we realized there were no hair dryers at all -- not even one. Yes, you read that right: a spa with NO hair dryers. I asked the three ladies at the front desk if there were any hair dryers available, and they told me, "We don't have any. Customers steal them." I was shocked. That is not the customer's responsibility -- it's the spa's responsibility to manage and replace basic amenities. A hair dryer is a basic service at any spa, especially in winter, when it's cold outside and people cannot walk out with wet hair. When we went to check out, a male and a female staff member were at the counter. The man asked how our experience was, and I honestly said everything was fine except for the fact that there were no hair dryers, which was very disappointing. He looked at the female staff member, and she said, "We do have one hair dryer. Did you ask them?" I told her yes -- we asked twice, and three employees told us there were none. Instead of apologizing or trying to help, her tone was rude and dismissive. There was no effort to resolve the issue or even acknowledge how uncomfortable and unfair that situation was. No spa should send guests out into the cold with wet hair after they paid full price for the experience. Sadly, the lack of basic amenities and the unprofessional attitude at the front desk completely ruined what could have been a great visit. I was very disappointed, especially as someone who has supported Spa Castle for years. At this point, I would rather go to King Spa or SoJo Spa, where customer service and basic spa standards are taken seriously. Very upsetting experience, and sadly, I don't think I'll be returning.

This is my first time at Spa Castle so I can't comment on the facility and changes pre renovation. We decided to take advantage of the spa on veterans day, which was a Monday since the weather was fairly warm for fall. I was dreading to see the place packed with kids since school was out, but was pleasantly surprised. The spa was fairly empty and had so many open spaces to eat, sit, and lounge. The locker room was clean and spacious. They provided 2 towels and a robe to be returned unless you want to pay a $35 fee. I started my day exploring all the amenities from top to bottom and was impressed by the nice decor and variety of hydrotherapy jets in the pools. The outdoor deck had 2 large outdoor pools, 2 hot tubs and a dry sauna in the middle. I enjoyed trying all the massage jets and soaking in the hot tub. The main floor had about 5 dry saunas but the most impressive one was the Himalayan salt sauna. It had lit pink walls and tall mirror ceilings, perfect for selfies. It also felt like the warmest room out of the bunch. Other sauna offerings were jade, color therapy, ice, gold, Halotherapy, and infrared. Though we did not eat at Spa Castle, there were two dining options and their prices were not terrible. I think the new admission prices ($110 for adult weekends) have reduced the amount of spa goers, keeping the place clean and spacious. I spent about 6 hours here and could have stayed longer. It was truly a relaxing and therapeutic experience that I recommend. My one complaint is the price of the Korean body scrub for $95, which is almost the price of admission.

I finally returned to Spa Castle after 16 year and it was a fantastic experience. I don't quite remember much from my last visit, I distinctly recall having a great time, and this visit didn't disappoint. We arrived on a Saturday at 10:30 AM, which is pretty soon after their 10am opening, and were pleasantly surprised to find it not crowded at all. I mainly came to test the place before planning a girls spa day for December. Therefore we decided to take full advantage of the facilities trying everything... every floor, every sauna room, steam room, relaxing chairs, pools etc. Overall, we loved the experience, although we did notice that only one sauna was truly hot; the others could have been warmer. I thoroughly enjoyed the steam room in the bath area - you really break a sweat there. I also wanted to address some of the reviews I'd read before going: Contrary to what some ppl claimed, we found that the spa provided everything we needed: robes, towels, slippers, shampoo, conditioner, body wash, and body lotion. I can't believe I paid attention to these reviews and packed unnecessary items like shampoo, conditioner, and slippers and body lotion. And the food was priced FAIRLY. What do guy guys want? A dollar tree meal Did they even go to the lookout floor (level 4) ... we found it to be great, with prices for food that felt appropriate for a spa setting. Overall, our day at Spa Castle was great and I will definitely go ahead to plan a girls spa day for my friend's birthday in December

One of my favorite places to unwind. It is especially nice in the winter with the outdoor heated pool. I find it is always clean and the locker rooms/bathrooms are well maintained. I cannot speak for the food but drink options (non-alcoholic) are good. It can get particularly busy during the weekends but it is perfect on an early weekday.

We appreciated the different sauna rooms The heat helped with sinus and stress tension The dinner we had was a solid 6/10, it was a little low on salt and flavor but overall we enjoyed most of it. The ambiance is pretty relaxing and everyone is in their own zone. We came on a week day Tuesday evening and it was perfect and almost empty which was great and quiet Service was also good and informative
1 year ago
Love it but has gotten expensive. Wait for the Groupon to go! It's a great facility and so relaxing!
3 years ago
We called ahead to find out if it was wheel chair accessible and was told yes. I flew in from California to take my best friend for her birthday and although the facility was clean, it was not accessible. Parking lot was for employees only yet there was an elevator that would have taken me straight into the bldg. instead I had to use my wheelchair down steep ramps where the cars come in and drive it around the block. The entrance to the saunas and dining and massages had a large step up and my wheelchair couldn't go up. Then there are steps to climb to get into the various saunas. I couldn't do it. On the deck with the pool. Yep you got it....steps no ramp to go outdoors to the pool. I had to get help from another guest and the staff to climb up steps and down steps into the pool. I have ALS and what was supposed to be a relaxing day was very taxing on my body. I'm giving two stars because the massage was great and they were very helpful in helping me get dressed and off the table. This place is a liability for anyone who can't walk well. From pulling the back of my wheelchair to get me up a large step to workers physically helping. Anything could have happened to me or my chair, which are my legs. read more
2 years ago
If you're looking for a real Korean scrub this is the place. Not to mention with their renovation it's very clean and nice and a lot of facilities. Only downside is it can get crowded with kids and families. So I recommend going early morning on a weekday to avoid the crowds. read more
After all the horrible reviews, I was truly anxious about going to Spa Castle, but I am so glad I did. I arrived a Friday morning at 10am when they opened. Parking Be warned, the parking situation is not great. There is really not a lot of street parking. Spa Castle no longer has valet parking. They do have a parking garage with limited parking on the second and 3rd level, but no way to enter the building from the garage. You have to walk down the ramp to get to the front of the building to enter. I luckily was able to find parking right around the corner on the street. Entrance I was the 4th person in the spa that morning. You pay $50 and get a band that resembles a watch which you use to access your locker and make purchases throughout the day. When you walk into the locker room, you must remove your shoes and put them in your designated locker. Then you can proceed to the locker room to change, and there is another locker for your clothing. No towels Be aware, you must bring your own towels and clean indoor sandals. No robes are provided. I brought my own white terrycloth robe that I bought specifically for my spa days. Locker rooms The women's locker area has a relaxation room, sauna, steam room, pool with hydrojets, hot tubs at different temperatures and showers with soap, shampoo, and conditioner dispensers which were all full. The hot tubs and pool in the women's locker room, seem to be clothing optional. They have hair dryers as well. Main co-ed Spa area I walked up to what they call the first floor from the locker area, and it opens up to the entire spa and the co-ed section of the spa, which is NOT clothing optional. It was clean and huge inside. I saw no elevators, only stairs. Becareful on the stairs as they get wet. The first floor is where all the saunas are, a dining area, and a place to buy food. They had burgers, cheese cake, smoothes, etc... On the second floor, there is an outdoor pool area and there are indoor pools and the bar that opened at 12 noon with a 3 drink maximum per guest. I did the outdoor pool for only about 10 minutes as it was 20 degrees outside. The outdoor pool is heated, but my head and ears were cold. The remainder of the day I stayed in the hydrojet pools on the 2nd floor. Buying alcohol You have to have a blue paper bracelet in order to be served alcohol. 3 drink maximum per guest. I had to go back downstairs where we paid initally to get in (reception) to get a bracelet, which I was not too happy about. Luckily, one of the very friendly staff had one, so I didn't have to leave the locker room to go to the reception desk again. It is a full service bar, but no simple syrup, olive juice, or bitters. They add a 15% gratuity to all bar bills and you do have an option of adding more of a tip. The drinks range from $10 for beer and $16 to $22 for cocktails. Water to drink (you have to stay hydrated) They sell water but do have water machines to fill your water bottles up on every floor. So bring your empty water bottles from home. Dining We had lunch on the third floor where there is a Korean restaurant. My friend bought a burger on the 1st floor and joined me in the third floor dining room. The dining area on the third floor is bright and beautiful, with nice views of the bridges and water. I bought Bulgogi, a Korean dish which was edible, but not great. The meat looked grey, not the dark brown with gravy as it usually looks when I purchase it elsewhere. This dish was $19. My friend enjoyed his burger but was not crazy about the fries. They have a relaxation room on the 3rd floor, but it was so cold in the room, we decided not to stay. After lunch, we headed back to the 2nd floor, got a cocktail and lounged in the hydrojet pool closest to the bar. I then went to the women's locker room and used the sauna, steam room, and hot tubs. I stayed from 10am to 315pm. Children They do allow children and there were kids there. I was surprised because I figured they should all be in school at that time on a Friday, but they were well behaved and not too loud. Other notes They had upbeat music playing throughout the spa. The one lifeguard on duty was never actually looking at the water. He was in a merchandise area on his phone for the time I was there. There does not seem to be restrictions on cell phone usage and there were groups of young ladies doing what seemed to be mini Instagram photo shoots as the spa got more crowded in the afternoon. Overall experience Overall, it was a good experience. It is close to home and reasonably priced. I would encourage you to go during the week. I would not go on a weekend and probably will never go in the summer, as I hear it tends to get super crowded. But early on a weekday in the winter? Perfect! read more
1 year ago
I'll be going to this place for many years and I go for the body scrab. the girl that took care of me today her name was Lis she was amazing. Nothing better than that. God bless her. I will be back just to get it with her. read more
4 years ago
Soooo I snuck into the spa for a full spa day fingers crossed hoping that things would go smooth seeing as I have my own robe, slippers & towel and have fully gotten over the fact that things changed drastically post pandemic. I called in @ 9:30 but wasn't able to book an appt until around 9:50. I booked the first appt they had for a sugar scrub 11:30 it was easy breezy & the receptionist over the phone was pleasant. Got there like slightly late due to traffic and they easily accommodated helping me get set up right away. I picked the best day a shiny 75° in November. The scrub service was very thorough which I love. After the service I took a long bath in the bathing area and chilled in the sauna. They have like 6 baths 1 never works I don't like cold baths so that's a non issue for me. They have a wet and dry sauna and then another one right before you go upstairs. After I felt satisfied in that area I headed upstairs. Got some infrared light tan and chilled in one of the five upstairs saunas before heading up to the Sky lounge. The foods not worth it. But I got ramen & fries later and a Henney colada. I like the Sky lounge level. And sat in the outdoor area. I also stood on the terrace enjoying the view. Then I went in the pool. I love the jets. It wasn't packed thank goodness but many ppl got the memo some of which showed up with kids. Many ppl complained about the robes and many ppl bought some. I was there from 11:30- almost 4. I had a very very relaxing day here despite it not being as posh as other places I have been to. It's local and I think I spent like $150 with the early bird special. And my legs are shiny like a mirror. I would return. As it's the closest spa to my house. read more
1 year ago
I would be hesitant to call this place a Korean Sauna. There are better places that can give you a more authentic experience for cheaper. Even if it wasn't labeled as a "Korean Spa" I still would say it isn't worth the price. This is my first time I've been there after the renovations. Fluorescent lighting everywhere, even in the nude baths and changing rooms. Not super relaxing. They also added a line of lockers in the back, which reduced the amount of space you have to change, and put on lotion,etc. The temperatures of the saunas and nude baths were not hot. Slightly hotter than body temperature at best. The steam sauna in the nude section also did not get as hot or as steamy as it used to. The nude baths also got a lot of people with their swimsuits on, which was not a problem, but it did annoy me. The problem was when people started bringing their phones into the nude baths. Staff did not do anything about this. The big hot clay sauna was changed into ANOTHER Himalayan salt sauna with mirrors (?) on the ceilings (why???), the temperatures stayed and hovered around 130~, when previously they had temps ranging from 120~170. They got rid of the sleeping stations and added in more sofas. They also got rid of the nice flowing waterfalls and stuck almost every surface with white tiles. Not super relaxing in my opinion. They also don't have any posted signage about when the food stalls open, and the staff were pretty rude about it when questioned. The pools on the 3rd floor stayed exactly the same, with some cosmetic changes. A lot of the touch-activated water jets don't work, and the pools are still the same as before the renovation - rusty and slightly dirty. Now however, the sauna in the middle of the outdoor area also doesn't work. The only thing bumping this review up to two stars is the food. The food is decently priced and good. The third floor has pretty good Korean food that doesn't cost like 20 bucks for Shin ramen. Overall, the new renovations and management got rid of anything that might be able to describe this as a Korean spa. It's just pools. The renovations didn't improve the facilities, and in fact have decreased the quality of them, sacrificing them for looking "instagram worthy" and modern. If you're looking for a Korean Spa experience, this is not it. Even if you're looking for a relaxing spa experience, this is not it. 85$ entrance fee?? For this??? Definitely not. read more
4 years ago
I haven't been here for a long long time and it is a really bad experience today. They don't provide the uniform which it is ok ,but the staff in the women's locker room who provides all the necessaries ,when I asked her about the uniform and towel.her attitude and tone is extremely bad with words "it's up to you " And the water temperature of showering in the locker room is freaking cold and everyone is complaining about that . The worst part is the cockroaches that I was waiting for my auntie ,there're a lot of them there on the wood table which are close to sauna room in the back .they are climbing over my towel .that's so disgusting. I won't go here anymore ,such a bad experience And today ! read more
2 years ago
Relaxing day going from Himalayan salt room, to infrared room to polar ice room. Lovely outdoor pools with jets for any achy muscle. Unfortunately, I lost my tennis bracelet while there. (Therefore, I strongly recommend others remove jewelry they would miss before going). However, all the staff (lifeguards, locker room attendant, security guard and administrative staff) were all extremely helpful and allowed me to look for it until closing and again the next morning. Unfortunately, I have not found it, but am still hopeful it may be in the filters. Fingers crossed!!! read more
2 years ago
HOW TO RUIN A DAY SPA by Amanda Raker Oh, Spa Castle. I remember your glory days of quiet weekdays where my spa buddy and I would take a sick day, convene in Flushing, hop on a complementary shuttle, and bliss out in a clean and cozy Korean day spa, with piping hot saunas, floor mats, and relaxed lighting, surrounded by appropriate spa etiquette of hushed voices and matching uniforms. The new "renovated" Spa Castle is blasphemous, ostentatious, and depressing reminder of what used to be. Upon entry to the locker room, I was immediately blinded by the new décor where everything is white, reflecting harsh florescent lighting overhead. I was half expecting someone to roll in an exam table with some stirrups and give me a pap smear. In a country where 70% of the population is overweight or obese, let's keep these locker rooms lowly lit, shall we? I don't want to see every nook, cranny, and cellulite ripple here. Venturing into the nude women's baths, they now have clothed lifeguards there to watch you bathe, which seems creepy and unnecessary, considering the baths are less than 2 feet deep. Some women were wearing bathing suits in the nude area, which I also found annoying. Women don't ogle each other's bodies, and its blissful to be nude in all the different temperature pools. Except that changed too. There used to be various temperatures and names for the baths: "Event Bath" at 103 degrees with fun lighting, the succinct but aptly named "Hot Bath" at 108 degrees. Now all the baths were a tepid 98-101 degrees. Gee, let's hang out in some body temperature water! Maybe a placenta will float by. On to the general area. I was so excited to revisit the large hot clay sauna, where you had an enormous dark room heated to 170 degrees with multiple levels. I was shockingly disappointed to discover the only change was to remove this one great sauna, and replaced it with, yep, you guessed it, more florescent lights, more Himalayan salts (when they already had another salt sauna) and a mirrored ceiling like some sort of sex dungeon. One is now forced to stare at themselves when lying down. Great, now I get to see how fat and how middle-aged I am. Thanks Spa Castle. But the worst part is that the temperature in this, and all the other saunas, was tepid. What's the point of having all these saunas if they are all the same temperature? The only variation is that some smelled like a toilet freshener at Port Authority, and others smelled like dirty socks. Why, WHY did they have to take the best thing, and mess it up? On to the pools. Exactly the same as before. No renovations except for a paint job and some cosmetic changes. Just some couples groping each other among the jets. What's gonna float by this time? Ick. Oh wait, let's remember that the M.O. of the renovations was to take away the best parts, and they did remove the outdoor showers that you could sit under on a stool and get a massage. My spa buddy got a drink, and the refreshment area was blasting the archaic Alice in Chains' hit, "Would". When I think of a serene spa soundtrack, a grunge rock tribute song about a heroin overdose from 1992 isn't the first thing that comes to mind, but clearly this is a new vibe. This... plus an increased entry fee?! I feel I should be compensated for having to endure these shoddy and thoughtless renovations. Cleary this spa is not under the same management. It's now just a sad Instagram template for Queens basic bi*ches. Sadly, I won't be back, until the Korean management returns and rights these egregious wrongs. read more
Haven't been to spa castle in years but decided to go. I went during the weekday to avoid the weekend rush and to avoid a bunch of kids being there. I wanted to relax and not be bothered with the kids yelling and splashing. Looks like I picked a perfect time because the place wasn't packed at all and their were no kids there. The water was a perfect temperature. The drinks could have been a little cheaper tho but I did get a buzz from them. read more
2 years ago
The massages were just ok. The amenities were just ok the fees and the add on fees are highway robbery. End up spending 840.00 on two massages because of hidden fees. I read more
2 years ago
I used to love this place. Still do inna way. But its really lost a lot of its original charm with the new renovations. #1 The harsh bright white walls + the florescent lighting (especially by the pool bar!) make you feel as though you're in a hospital or in a mental asylum. It's really hard to relax and almost induces a headache when you sit there for too long. #2 A lot of the metals that connect to the pools have rust on them. I feel they could easily clean that up with the right products and look into cleaning some of the mildew spots that build up around the corners. #3 The mirrors and lighting in the pink salt room (used to be my favorite space) really make you feel unrelaxed. I had to cover my face with a towel to enjoy the experience and really go within. #4 I actually love the food!!!! Thankfully its decently priced. I always get the Bimbimbap and highly recommend the Chicken Katsu or Bulgogi dishes. All excellent and I love the accompanying sides. #5 The new uppermost level is really cool. I went on a really slow day with my partner, we found ourselves relaxing on the reclining couches, trying to sleep so we actually dimmed the lights to be able to take in the outdoor view (there's a beautiful giant window), we got in about 20 minutes but of course! Someone from security came up and turned the obnoxious lights back on. We were literally the only ppl up there and it really ruined the moment for us but we didn't complain and just kept it moving. #6 ADMISSION PRICE -- Spa Castle's main clients used to be a lot of locals. People in Queens who visit frequently and really enjoyed the convenience of a local and private escape for under 50$. That way you could actually spend more on your drinks, services and or food. But 85$/weekday and 110$/ weekends?!?! I think we all feel it's not really worth that much. #7 Since the reopening, I've visited a few times. And there's a big muscular latin security guard, who really needs to check his attitude. He acts like he owns the place and is incredibly rude. And if he's on break, I think management should ensure he eats his food in a private area. Not with the rest of your guests taking up space. He takes his job seriously, which is great. But if I was running a spa, I wouldn't want this man being a point of contact for my guests. His demeanor, body language and way of speaking to guests is not conducive of creating great client experiences. And I think someone should address him immediately. Overall experience 3/5 I still love the amenities. But for Gods sake, please do away with these white walls and excess lights! If you don't want to paint the walls any other color, fine. But add some artificial greenery, a grass wall with some fake florals, or any decor to take away from this industrial feeling. Its 2025, get creative! read more
1 year ago
The only thing bumping this review up to 2 stars is the food. Nothing about the newly renovated Spa Castle is Korean. No one respects the no phone or no swimsuit rule of a Korean Spa, the tubs don't differ in temperature, they changed the saunas to look more modern sacrificing the temperature. I get that a more modern look attracts more customers but everything looks and feels like an eyesore. One of my biggest complaints was that there are no proper warnings as they close down. The lifeguard gave me and my sister a 5 min warning (not enough for a full shower after a day of chlorine) BUT gave no one else that entered later than us that warning. My sister and I rushed to finish as everyone else took their time because the LG singled us out. Spa Castle was full of good childhood memories for me but this new renovation (and possibly new management) has ruined everything here. If you want a real Korean spa experience, save your money and don't go here. read more
3 years ago
I haven't even gotten the chance to go. I had a grand re-opening purchase for 2 people and didn't have the time to go around that same month of the spa re-opening. I tried to contact the Spa and was just sent to auto-voicemail which was extremely frustrating in the aspect that I needed information and clarification on why they shut down and what's gonna happen to my re-imbursement for those tickets. There was no one to assist me, no information in regards to why they shut down or when they would potentially re-open again. The spa was shut down in less than 2 months which is absolutely flabbergasting for the prices that they wanted to charge. I'm glad that they shut down, it's time to have different management and a different spa with different requirements and limits. ** After looking over reviews, a lot of people will agree that it is not a park for little kids ** Kids should have a separate area for a playground if the adults need to relax. You don't throw in " chaotic " with " relaxation." Just something for the next owner or management to understand. read more
4 years ago
They honored an expired Groupon I bought precovid and I couldn't use during covid times. 10am. Pretty empty. No crowds. No more uniforms. rent slippers if you don't bring your own. No more big towels. Bring your own. No robes with admission. No more food on the main floor. At least one hot tub is broken. One of the sauna is also broken. I also don't understand why they would have electrical wires just out in the pool area. Water just going in and out with people inside the water. I also feel like they know people are complaining about their standards and they don't really care anymore. Feels like spa castle just needs some upgrades and major maintenance or it's on its last year. Hope they fix. I loved it ten years ago. Lol $50 on Monday. read more
3 years ago
Visited the new relaunched Spa Castle today. Outside is freshly painted. Check in lobby looks bigger & the turnstiles have been removed. Women's locker room have new white lockers. Now they give you a robe & shoes with a towel. All has to be returned at the end of the visit. Upstairs lobby area is very spacious. They have more sitting & lounge chairs. Saunas have been updated as well. Pool areas have been renovated as well. Still more that's being updated. Himalayan sauna needs to be hotter like it was before it was renovated. The pool right outside of the bar area....the water was murky green. Hot tub needs to be hotter as well. Looking forward to seeing more renovations, think I will wait until about March - April to revisit. read more
I have been coming to spa castle since it opened up. When it first opened it was perfect. They had uniforms, towels, healthier food options, frozen yogurt, a sleeping room, and it was so peaceful. Spa castle now is actually quite horrendous, which is unfortunate cause it's the only option in the queens area that gives you multiple saunas and access to the outdoor pools. Let's breakdown why they are no longer good. Firstly, they changed all the food to basic fast food. Fried chicken strips and Americanized/Asian inspired food. The smoothies are terrible just as the service that goes along with it. The people working their are MISERABLE. Everything is over priced for what you are getting. Why have crappy food at a spa? Makes no sense. They no longer provide you with a towel or flip flops. They allow children into the spa, which I'm sorry but some of us are trying to get away and relax, not be splashed by kids in the pool. Then you have those that come there just to get drunk and be obnoxious in the saunas. What is relaxing about that? It's so disrespectful to others. The showers are also located inside of the nude area and you will be reprimanded if you walk in with even so much as a towel into that area. The only safe bet is to come on a weekday in the morning to avoid all the above. read more
1 year ago
Be careful coming to this place, experienced a very suspicious case of theaf . A day I considered a nice day of relaxation turned out to be a nightmare. left my mackash jacket and Gucci sandals locked in locker, after a few hours-it was gone. The worst scenario was that no staff was generous enough to help me with the situation ,not even to do a surveillance camera check. they all ignored me, not having any regard for me and my family. DONT waste your money here, what else to expect. read more
1 year ago
Was there yesterday 5/22/2025 the place was beautiful very big was very clean. My two problems were no one shows you around, so you have no idea where anything is and as for being tradition, being nude should be someone's choice. I did not see any private shower I and also had no idea there was a 4 floors . Would definitely go back when the weather is nicer during the week hopefully no kids. read more
5 years ago
If you're looking for a spa day at a convenient prince this is your go to. there is no public transportation near by. Spa castle offered different heating pools with an outdoor pool and different temperature saunas. I've been here a couple of times and I really like coming here. They have a full bar and many sleeping areas. The food is also ok. I would definitely come here if I'm looking to escape and have a relaxed time. read more
3 years ago
I been in this spa in past few times but didn't go recently. On Friday was my son had birthday (11,) and he want to go. I took my mom who visiting from Israel and we go. At the front desk as we go in I had a problem and the lady in front desk was so rude. She didn't even say "sorry I can't help you" she had a very nasty aditute and I wouldn't let a person like this working even one day in front desk. Any way it's all start wrong. After an hour nice lady ask if I need help in said no. But my son say go try explain what happen. And she did help. She had amazing smile and very calm voice. Even if she would not solve my problem her attitude was so nice and so different from the nasty girl in front desk. I'm very thankful to this lady named Jungmi I wish everyone have a smile like this and be welcoming. Now few details: the place was clean and nice! The pools out side perfect (some of the stuff dont work like if you have 4 chairs only 2 will work). Their is kids at the place! Even babies. They used to give uniform to walk inside now no more. Towels that they give small so bring your on! We personally eat waffeks and creps and it was delishes!! And great price. So in general I recommend to go there as couple or group of friends or family with kids fits all. I do hope I never see this lady in front desk because she is the reason I give 4 starts I even want to give 3 read more
3 years ago
Let's be real. If you want a luxurious spa experience you go to SoJo in NJ or the new QC NY spa on Roosevelt Island. Flawless infinity pools, sterile clean amenities, boring people. You come to spa castle to soak in the buff near a weirdo journaling while holding an uncomfortable level of eye contact. You come to Spa Castle to shower next to a stranger who shares: "reminds me of when I was in prison." You come to spa castle to witness a knotty gray rope swinging from an old Korean woman's privates. The longest pubic hair in the world. A $22 frozen pina colada with a medically concerning amount of rum, a 25% chance of any hydro jet you press actually functioning. Come for the ice cave? Tough shit, it's temporarily closed. You come to the sprawling 1990s McMansion with dirtied stucco for the overly chatty patrons looking for a roaring good time. As my friend said "Did I have a fun time? Yes. Would I return? No." read more
2 years ago
I am absolutely impressed by the spa experience I had here. I was concerned about I ome of the former reviews I read and honestly, I have no idea why people have problems with this place. First of all it was immaculately clean. I found the staff to be fantastic. Yes, there's a lot of supervision, but that's a good thing. I've been to many spas. There's a lot of nonsense that goes on people behaving inappropriate, etc. At this spot they make sure everyone knows what's going on to make sure that everyone feels confident and comfortable. That's exactly what I want from a spa experience. Yes there's kids and family and I happen to love that. I think people forget that this experience is very common to a lot of cultures and family. Being able to go to these places is very important. Go earlier and you'll have a quieter experience. Go later and you'll see more adults so just time your visit accordingly. As far as the food, the only thing I tried was the shaved ice cream and it wasn't bad. Honestly, just an overall great experience. And by the way, those complaining about the pricing you're being unrealistic. You can't have a good experience if these folks can't properly maintain and operate their establishment. As far as value, I definitely feel like I got what I paid for. Oh and I have no idea why people are saying they don't give towels and robes. They absolutely give you towels, robes and sandals. They actually prefer you wear theirs so that you don't slip. read more
4 years ago
Amazing place, I went here on a week day and it was amazing the food was great and there was a resting area for people who were a bit tired. And they had a roof top pool which was warm so you could go to the roof top pool in winter. Also my favorite part was the saunas they were amazing, after a hot one you could go to the one named ice land and each sauna had different looks and it was amazing. Overall the experience was good & I will definitely be coming back read more
Spa Castle is a divisive business, but if you manage your expectations and come prepared, you can have a great time. Bring your own towel, sandals, and "uniform" (a t-shirt & shorts works). I like to come with my own big fluffy robe. As of now they do provide shampoo, conditioner, body wash in the showers, and a singular industrial size bottle of lotion at the mirrors in the locker area. I would strongly recommend bringing your own lotion, and sometimes I bring soap/shampoo as well, because not every shower has everything you need. During my last visit only the women's locker room had blow dryers. The only thing you get upon admission is one singular dish sized towel - it's good to roll up and rest your head on when sitting back in the pools! I agree with other reviewers that these things should be included and indeed are at other spas, but it is what it is, if you come prepared you can focus on enjoying the facilities. Admission is cheaper on weekdays and this is the best time to come because the place is much less crowded. It's also better to come earlier in the day for the same reason. Children are allowed in, probably the biggest complaint I've heard and yes, they will run and scream and generally be children all over the place (there is in fact, a dedicated kiddy pool area). All the more reason to come on a weekday. Weekends also seem to bring people who play their Bluetooth speakers by the side of the pool, have weird conversations at high volume, and generally act like they're high school kids on a bus. There are no rules against rowdiness at Spa Castle! Food is over-priced and mediocre. The ramen is surprisingly spicy but comes with no protein besides an egg. It's still one of the cheaper options, a stir-fry or fried rice will run you $18, $20-$30 if you're skipping carbs and going for an all protein entrée. Chicken wings are $14, fries $7, and everything you order tastes just OK at best. Definitely eat breakfast before you arrive. The best food in terms of both price and quality can be found at the salad bar, which is unfortunately only open on weekends. They also have coffee, tea, and fruit/vegetable juice 7 days a week, but those options close earlier than the spa does, around 7pm I think. Not all the jets in the pools will work. Not all of the areas are open at any given time. Reflexology has been gone since COVID and they scrapped the fitness center entirely. Sometimes the Cave in Water dry sauna by the rooftop pools smells like feet. Nothing is free, even the massage chairs like they have at airports cost money. Actually, there is free water - available in cone shape Dixie cups at the singular coolers on each floor. If that cone isn't enough for you, signs will remind you not to bother asking for a larger cup - "NO CUP NO ICE". Pay for the overpriced water bottles they have and fill them up at the coolers when you need a refill. Because despite the signs reminding you to stay hydrated, Spa Castle doesn't care about you, not really. So at this point you might think, why 4 stars? Spa Castle sounds awful. But quite frankly, when you go during off-peak times, you get access to an expansive space with numerous pools, jacuzzis, saunas, and steam rooms. The rooftop pools are large and lovely, with two jacuzzis and some seriously powerful jets (and plenty of gentler ones too). The stronger jets can absolutely make up for not getting one of their massages (I love my bargain ones in any Chinatown too much to splurge here). There are two more pools inside with floor to ceiling windows, one where you can lie back and one where you can swim up to a bar. There are about 7 dry saunas to choose from, each with varying temperatures of heat. In the locker rooms clothing is optional, and they have more pools with jets, wet saunas, and 4 jacuzzis at various temperatures. Frankly, I don't have any of that in my apartment, and that's why I'm giving 4 stars. read more
Spa Castle is a disgrace to the idea of jimjilbangs (Korean bathhouse). I am 99.9% confident that there are no Koreans involved in the management of this place because if they did, they wouldn't dare show their face at church after one of their fellow members sees this run down excuse of a jimjilbang. Where do we start: Spa Castle charges you $55-$60 depending on weekday or weekend to get in. That's not so bad since it allows you unlimited usage of the facilities. Where things fall apart is immediately and :::gestures broadly:::. You are provided two wash cloths to do as you please with upon entry. They are basically hand towels, not big enough to wrap around your waist. They are really meant for wiping off sweat and building a little pillow/head rest in the mineral saunas when you lay down. However if you forget to bring a towel, then these will act as your towels. That's right: Spa Castle might be the only jimjilbang on this planet that doesn't provide you with complementary bath towels. No robe either! Don't worry though they have those available for sale. I believe they used to provide both but used COVID as an excuse to stop providing it and then once that subsided just shrugged and said "fuck it, we don't want to do laundry so you can buy bathrobes and towels instead." Also, they allow people to go into the sauna and pool areas with flip flops on. This is sacrilege as no real jimjilbang allows people to enter in anything except robes and bare feet. The robes that Spa Castle doesn't provide unless you buy one. And the bare feet that Spa Castle gave up on trying to get stupid Americans to understand. (if you're wondering why bare feet: it's to keep the public areas clean so people don't wear random flip flops from god knows where and track in dirt and crap) The pool area on the roof is half broken. Half of the jacuzzi jets/shower jets in the pool area flat out don't work. On a recent Saturday with passable weather, the entire pool area was overrun by families and packs of young girls/women lounging about sipping on frozen drinks. The mineral saunas were relatively empty and this might be the only usable part of the facility. The cold room of course was out of order, because, why not? But what about the actual bathhouse you ask? Don't worry I'm getting to that. A key feature of jimjilbang that distinguishes it from other bathhouses are gender specific all nude sections where there are bath tubs of various temperatures plus wet/dry saunas. The idea is that these are safe spaces for men, women and children to fully unwind and relax in the nude. I entered this section for the first time and things seemed ok. There were a lot of men sitting about but no kids. I didn't find that odd at first but I soon realized why it was probably designed that way. I cycled through the various hot tubs and cold baths and into the dry sauna as you are supposed to do. First thing off I noticed was a black guy slowly stroking his erect penis in the dry sauna. I thought it was odd and left the sauna into one of the hot tubs. Then I noticed an older white guy who originally was a little shy and walked around in a speedo now got out of the chair massage pool area with a full on chub. It didn't click for me until I saw two Hispanic guys start tweaking each other's nipples wordlessly while the other 3-4 guys in the dry sauna either pretended not to see or said nothing. That's when it hit me: everyone in the private bathhouse area was gay. I had unbeknownst entered a gay cruising spot and they were probably all really confused as to why I didn't have at least a semi hard on walking around the place. I immediately showered and left. Oh a few more things: there were practically no Asians while I was there (I saw one Asian couple in the pool area) which in hindsight is a huge red flag. What kind of Korean spa doesn't attract Koreans? Also the bathroom in the men's locker room was out of service. The only reason I'm giving Spa Castle 2 stars instead of 1 is because I got a nice massage. I'm never coming back to this shithole. read more
They now get 2 stars the upstairs baths outside are shut down until the 15th of the month and they are now closing at 9:30 pm used to be 12 midnight I got there at 7:15 so I wasn't paying $65.00 for 2 hours at most. Maybe another day after they get everything done. read more
1 year ago
Stephanie the bartender makes amazing drinks and provides great customer service! Drinks were made quick and tasted fantastic!
2 years ago
I hadn't been to spa castle in 10 years and it looks much nicer than I remember. We enjoyed the facilities. What we didn't enjoy was the up charges for everything. We had a massage--possibly the worst of my life--and they asked us about upgrading twice. We did the upgrades and it wasn't worth it. So I would say come, enjoy the facilities, skip the massage. Say no to all upgrades and you'll have a good time. read more
3 years ago
Due to the fires in Canada air in NY is impacted and unsafe. What does this piece of trash place do? "Operate as usual" We are being told to stay inside, by the news, weather experts, with toxic air conditions and this place not only stays OPEN but refuses to not charge a fee when we try to reschedule. So we have to go in order to avoid losing money, we have to risk our health and our lungs to avoid losing money. This place is trash and doesn't care about customers "wellness" just making money. If we get sick because they are "operating normal" we will seek support as required. This is NY there are a million places to get a massage , avoid this dumpster place. They don't deserve your money. read more
Took my two daughters to the Spa Castle as a three day stay vacation. We purchased the spring massage package for all three of us and it was perfect. We had the Swedish massage for 45 minutes. It was awesome. Very professional. We spent the rest of the day. We use the saunas we used the whirlpool we went outside in the whirlpool. The French fries warmer for people... lol we ate chicken fingers and fries, dumplings... they were really good. I highly recommend the messages. Now the negative parts. I handful of whirlpool jets were out of order. Their was only one working bathroom stall in the ladies locker room -3 were closed. I saw many people wearing flip flops of there own... have hip pain, and my guest had planted factitious we wish the elevator was available. read more
3 years ago
Came here for a friends bday. We had to buy tickets in the facility so there were no reservations spots. Biggest pet peeve was that there were SO many kids there and so loud. I couldn't enjoy any of the pools because there was just so much children. We ordered food there and let me just say that the food was amazing. Def recommend. I got chicken dumplings, fries, the buffet shrimp, cheese burgers, quesadilla, and mango Bellinis. The drinks are good. The bar doesn't open till 12p. The floor was wet everywhere and i wish the saunas were bigger. The ice room was not cold it was luke warm at best. I been here before years ago and Thought it was nice then but maybe my recent experiences of spas have changed my perception of spa castle. Reasonable price. read more
3 years ago
The place was clean, but... 1) A lot, I mean a lot of features in the pools were not working. You keep pressing the buttons and the jets don't work. 2) toilet broken. 3) some areas were closed. 4) outdoor showers out of service. 5) kids pool out of service. 6) I still have pain on my neck as a result from a Swedish massage I received. I'm a certified body therapist and whatever I received was not a Swedish massage. My daughter liked her therapist though. 7) you can get a look/stare head to toe and a compliment from a male staff. I felt very uncomfortable and mentioned it to the receptionist on my check out. She told me: I'm sorry and turned her face to the computer. I'm not coming back. read more
2 years ago
Outside pool area is renovated, but a lot of jets still does not work. Outdoor sauna did not work as well. At 9pm they told us to leave outdoor pool. When we went in our sections my friend texted me at 9:06pm that they do not let him shower. I was happy I could have shower in female section. Around 9:15pm, ladie working there start yelling we have to leave shower. Bottom line, new management has to learn hospitality business and manage facility accordingly. We payed so much to relax and some had to leave with chlorine on their skin and I personally had to rush not to dry my hair properly or even put cream on my body for proper hydration... I honestly felt like I payed to be treated like I am in person! This should be a relaxing spot, that you arrive with an idea to relax and leave place relaxed. and not overstressed. What is a point of going to the spa? read more
4 years ago
Sad to say, I have to agree with everyone else who gave it 1 star, it removes the whole Korean Spa experience when the customer needs to bring their own replacement of uniforms, the point is that with the entrance fee, you get access to the saunas, hot baths, cold baths, steam room, WITHOUT having to worry about doing your own laundry! Btw, the hot baths were barely hot at 90 degrees, the saunas stay below 170, they didn't have a sign out front saying in advance own uniform needed or we have ones for purchase. So customers only find out AFTER you pay the entrance fee of $50! So now customers are left with bitterness and SCAMED $20-$50 for a uniform that should have been a culture norm to be provided as part of the experience. Several other customers were just as confused as I was wondering about the facility shocked they now need to decide if they should cave into giving them extra $$ for a swimming suit/robe(not a Korean spa experience), a large towel, just so the entrance fee doesn't go to waste. If you want a Korean Spa experience. This is not it. And to the business owner, whatever you're doing right now, will drive this business to bankruptcy. read more
3 years ago
They've raised their prices and stopped offering complimentary bathrobes and towels. They justify this with Covid-19, but we all know at this point that's not how the virus spreads. These add-ons give the whole experience a Disneyland feel. I can't relax while I'm being ripped off. On the upside, the outdoor hot tubs are lovely, particularly when it's raining a bit. read more
3 years ago
(UPDATE) So I went this past Thursday (April 6th) after a little hiatus. It's just like I remember it, clean, relaxing and a good time. A few of the buttons for the pool jets aren't working, and they still haven't put the water fountain back in the locker area, but other than that, I have no real complaints. The nude-only area is still one of the most relaxing areas in the spa, but the entire place is a vibe. One thing I notice about other people's reviews is the complaints about having to be naked to use the bath area. If you check out the site before visiting, it clearly states you have to be naked to use this area (sticking with traditional korean tradition). If nudity is an issue for you, then just avoid the nude area. It's really that simple. read more
2 years ago
I would like to share our experience on February 18, 2025 This Spa is not equipped to serve families where there is one parent with a child of opposite sex. I came with my 10 year old son on Tuesday. We enjoyed your outdoor jacuzzi the first thing and rushed to get a hot shower inside only to find there are NO SHOWERS on the jacuzzi floor. The ones outdoors are closed for the winter and there is no single shower indoors. We have to go to another floor to rinse, but the showers are not accessible for my son - he can't go to the men's bath area unattended and there is no stand alone shower in the men's locker room. I can't go to woman's locker room/bath area showers without leaving my son. How is it possible that there is no single shower available in the whole Spa for neither of us, when we payed the full price? So after the outdoor we went to get warm in the indoor jacuzzi, but one can only stay there for so long before one's eyes start to sting from the chlorine fumes. We went to the saunas so not to get cold, but our skin got dry and scorching from the chlorine. I told my son, let us go to the respectful bathroom, you go to men's and I go to woman's, to rinse our eyes and faces in the sink. Our eyes really stung from the dryness of saunas and the chlorine of the pool, I couldn't stop rubbing my teary eyes. The water in the bathrooms was cold, but we washed our faces. So now we were stuck on the second floor, in wet swimsuits and wet robes, unable to take a shower or warm ourselves in the steam room which is inside the locker rooms. I guess it's not couples friendly as well, because when you come as a couple you can only use best saunas going there alone. And in case of mother and son, we couldn't use them at all. I consider the dry sauna and steam room real saunas with real health benefits, providing relaxation, the rest of the saunas are just fancy add ons, they don't give such health benefits or relaxation like the traditional ones. I couldn't wait to get home in the night to be able to rinse myself and my child. Now I am looking at myself in the mirror and my left eye has a huge hematoma on the white of the eye. Really guys, for the price I payed for the both of us, around $150, we should have been able to wash our faces and ourselves. Not mentioning the so called "family changing room" is just a cold, unequipped room INSIDE woman's locker room. How is my boy supposed to get there? And it doesn't resolve the problem of the absence of a shower for him. To say I am extremely disappointed is to say nothing. Not only because I was unable to get the full experience of the saunas, but because we didn't get even basic commodities for the price of the full experience. You probably spend a fortune on heating the outdoor jacuzzis, but couldn't install an indoor shower on the jacuzzi floor? How can a customer not be able to shower? I simply have no words. I think you owe me a refund and shouldn't advertise "family locker room available" until you make at least one shower available for the family that's going to use it. Thank you for reading all this. read more
More info about Spa Castle
13110 11th Ave
College Point, NY 11356
College Point
Directions
(718) 939-6300
Call Now
Visit Website
http://ny.spacastleusa.com
Services
Hours
What time does Spa Castle open?
Spa Castle opens at 9:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.
What time does Spa Castle close?
Spa Castle closes at 9:30 PM on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.
Mon-Sun 9:00 AM - 9:30 PM
Payment methods
Does Spa Castle accept insurance?
Yes, Spa Castle accepts insurance.
Does Spa Castle take Bitcoin?
No, Spa Castle does not take Bitcoin.
Does Spa Castle take credit cards?
Yes, Spa Castle takes credit cards.
Services
Is Spa Castle by appointment only?
No, Spa Castle is not by appointment only.
Outdoor Amenities
Does Spa Castle have bike parking?
No, Spa Castle does not have bike parking.
Does Spa Castle have parking?
Yes, Spa Castle has parking options. Street Parking, Valet Parking
Other Amenities
Is Spa Castle wheelchair accessible?
Yes, Spa Castle is wheelchair accessible.
Does Spa Castle have free WiFi?
Yes, Spa Castle has free WiFi.
From the Business
Specialties
Massage, Facial, Body treatments, traditional Korean body scrubs, luxury spa suites, Outdoor and Indoor Hydrotherapy Pools.
History
Established in 2007.
Since its founding in 2007, Spa Castle Inc, has continued its dedication to providing the ultimate, extra-ordinary experience. Spa Castle exceeds industry standards through its elegant combination of blissful spa services and treatments, exclusive state-of-the-art aqua therapy facilities and saunas, and a plethora of traditional health offerings from around the world. The founder and CEO of Spa Castle, also a licensed architect and engineer, had a vision to create a single retreat made of tradition, culture, luxury, and recreation, for everyone to enjoy, all year round. Spa Castle is the translation of his dream into a reality shared by many. Spa Castle will continue to be a place where family and friends can escape the ordinary together!
Spa Castle Reviews in Other Languages
Ask the Community - Spa Castle
How much Is on Fridays?
Hi Susy, Admission to Spa Castle is $110 for adults and $65 for guests 17 and under from Friday…
Are the rates cheaper during winter time?
No, the only times u can get a cheaper price for entrance is if u catch a sale, through them or Groupon.
Does anyone know the name of the soap and shampoo products they use?
Best day/night to avoid families with kids?
Unfortunately you can't really avoid kids at Spa Castle anymore. They need to implement a "no kids" policy OR a day where no kids are allowed.
Do they have man masseuses?
They do, but I believe they use females for women massages, and males for men massages.
Has anyone been there since the reopening? Any advise? Recommend?
Yes we have. We have been denied entry twice for various "spontaneous policy changes". They are very discriminatory. I wouldn't recommend it.
Do you have to be 18 or older to go on your own?
Yes you have to be over 18 and provide identification,
Sundays any good or a lot of Annoying kids?
Hi Andy I actually don't mind the spa with kids. I do not take my kids to the nude area that is up…
How much is it to rent slippers? Can you buy them and reuse them when you come to the facility again?
You can purchase them for 6.99 or 9.99 and use again when you come back to the facility but no more rental items due to Covid .
Can both male and female be nude together in the spa?
No. Locker room pools are the only area where nudity is allowed/required, and they are same gender.
When is the best day/Time to go for least crowd? When is the worst time to go?
When it first opens...period. otherwise it's a zoo...
What is the youngest age allowed to come into spa and go in saunas? Can a 15yr child come with adult?
Any age it does not matter children adults any age
I want to go on my day off but it's going to rain will the outside be close?
Not at all I went it the cold winter the water is hot outside so even if rains it feels so nice and warm you ll love it it'does not matter if rains or not you will not get cold.
I would like to book a massage. Is there an option where I can choose my Masseuse?
I'm not sure. We weren't given the option, but I recommend you call and try to communicate instead of booking via computer or using your phone.
Are all the pools heated? I really want a colder pool
They’ve not heated. Regular pools with jets. The hot tub is the only one that’s temperature controlled. Have fun!
The queens location , handicap accessible ? Elevator on site ? Thanks
I have never seen one, nor seen anyone who seemed like they could use one. I would call however, perhaps there is a service elevator of some sort that I just never noticed.
Do they charge you at the door when you have a groupon?
There is small tax fee I think. Less than 2 dollars but you pay for everything at the end. They will check your groupon when you enter however.
Review Highlights - Spa Castle
“The outdoor pools were heated perfectly so you didn't even know it was only 30 degrees outside.”
Mentioned in 139 reviews
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Why does Yelp recommend reviews?
252 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
2 years ago
It's been a while since I visited Spa Castle so with a Groupon I decided to pay a visit to the "New" Spa Castle.The first thing I noticed about the "new" Spa Castle is the bright lighting in the entrance lobby. It's stark and unpleasant, definitely not what one would expect when they visit a Spa. Once I entered the locker room area, I quickly realized that there weren't too many changes. On a good note, the shoe lockers and the clothing lockers are all brand new. The shoe lockers are larger now and can actually accommodate my size 16 shoe. The front desk attendant gave me a robe, slippers, large towel and small towel and told me my credit card would be charged $35 that would be refunded in full when I returned them. Like the lobby, the locker room is ridiculously bright. I quickly put my clothes in the . On to the "gender segregated "Wet Area". This is where things started going downhill fast. First of all, it is now "clothing optional" so people wear their spandex and nylon bathing trunks without even showering in the same water that is intended as a communal bath as in traditional Jjimjilbangs. Spa Castle should be ashamed of itself for allowing this, and anyone who is aware of an follows traditional Jimilbang etiquette likely will never return. For an expensive Spa Renovation, this looked like a quick "Bathfitter" redo. The same tubs were there, but cleaned up. The steam room was remodeled a bit, but it still was the same. Some of the jets wouldn't turn off (the ones in the cold massage pool) and some wouldn't turn on (the belly massage). The temperatures of the tubs were ridiculous with most in the 90's. These are hydrotherapy baths not heated pools after all and WAY too cool. Bright unpleasant lighting has been added to the wet area including the sauna and steam room. It is definitely NOT relaxing at all. Surprisingly the two shower areas that are off to the side are dark. Their shower head and controls were remodeled but if you look up you'll see the same rusted old lighting fixtures with rusted water in them. The hall monitors come in to check on "inappropriate activity" every 5 minutes but the "inappropriate activity" takes place during the other 4 minutes. On to the second floor. Gone is the Loess Sauna, the large "barn" with dim lighting, pleasant music and a 180 degree temperature. In it's place is the new Salt Sauna. It's actually far smaller than the Loess sauna was but the mirrored ceiling and bright lighting make it feel much larger. Unfortunately, it's a tepid 130 degrees and the ultra bright lighting and mirrors make for less than a relaxing visit. The new design causes a tornado of cool air to rush in each time the door is opened. Also, there is a persistent fan rattle that is annoying. The ice room was also remodeled but it looks unpleasant now and at 59 degrees is too warm. The Infrared Sauna remains dark and was fairly pleasant. On the third floor the outdoor pools are similar to what they used to be but the temperatures are now around 90 instead of 110. These are hydrotherapy pools, not heated swimming pools and they need to be MUCH hotter. Spa Castle's best feature for years was the Hinnoki Sauna, a wooden sauna Jacuzzi with water that was kept around 111 degrees. The sauna was changed months ago to no longer be wooden, but now, not only isn't it wooden, but it's in a Gazebo instead of exposed to the sky. The dry sauna between the pools was a ridiculous 79 degrees. On the plus side, the staff was actually more pleasant than many I encountered in the past but wasn't in the same league as Jamie, a previous attendant in the mens' locker room who was always one of the most helpful over the years. But, on the whole, Spa Castle's redo is actually several steps DOWN rather than a move up. The lighting is way too intense for a relaxing spa, a mirrored ceiling in a sauna is just plain insane, and clothing optional is ridiculous. They do provide water coolers again so you can fill your water bottle. You get a robe (the waiting for an MRI type, not the thick terry type) but no place to put it as you navigate the Castle and no exchanges. Also, one big and one small towel with no exchanges. people probably forget where they put it. The biggest issue is the price. $85 M-Th and $115 F-Sun. There is NO WAY that those admission fees are worth it for this bathfitter redo. For a few dollars more, you can enjoy the pampering of the world renowned Spa in Edgewater NJ. For about 1/3 of the price you can enjoy a basic Jimjibang in Flushing with a high Yelp rating. That place charges the same admission fee 365 days a year but admittedly doesn't have outdoor pools. I have no idea who the consultant was for Spa Castle's "re do" but they obviously never visited a spa and have no idea what a spa experience is supposed to be. There is no way that this place is going to survive with the current price structure. It's just not worth it, even with a Groupon. read more
12 years ago
DISCLAIMER: Foul language is in abundance for this update Damn, Damn, Damn. Like I mentioned before, I was being generous giving this place a 4 out of 5. After visiting a few times, I had to render my final judgement for this score and I'll get into detail for why I give it this rating BUT I also want to touch on some pros before I shit all over this establishment. Don't get me wrong, I do LIKE this place a lot and the saunas, hot tubs, jet streams and all will make you feel like a new person. The saunas vary in temperature, feel different and will certainly detox you. The hot tubs and bubbly jet streams are nice but can be better. The place looks nice, feels nice and relaxing and CAN be a great place to relax. Now on to whats made me lower the score. After my most recent visits, I've seen a decline at Spa Castle and an incline on a disgusting, hideous demographic. As the G.R.A or Ghetto Ratchet Army (as I like to call them and of ANY and ALL races for the sensitive and politically correct) become more informed of this place, the more Spa Castle seems to be flooded with ratchet, ghetto, behemoth clientele who don't know how to act. Spa Castle used to be a decent place to have a small "get away" from the city and such untamed animals but now when I go to Spa Castle I feel as if I'm in an aquarium, sharing the waters with wild beluga whales, fat violent killer whales or I'm in the Bronx Zoo in a cage with wild gorillas, apes, tigers, lions and bears (oh my). This place has gone downhill with its demographic and for me, its a big turn off. As the weather gets hotter, its gets worse. For the GRA this is the closest they'll come to an oasis and paradise and they obviously don't believe in relaxation, tranquility and peace. They want to be loud, obnoxious, get drunk, and try to "holla at the shawties" and the dumb ghetto bitches come here thinking they're hot shit when they come together with their gurls. Besides the GRA; FUCK THE KIDS. This place isn't for fucking kids. Fuck the kiddie pool and turn that into a bigger jacuzzi or something. Why bring kids here? 95% of them don't go into the sauna and for the amount of money spent on bringing kids here you can take them to a water park or something. Seriously, kids don't belong here, fuck them. They're too loud, annoying, obnoxious, dirty and fuck everything up. Other complaints: -While this place is clean they can do some work. There's paint chips falling off certain areas, people leave their drinks and food all over the place, the sanitation has simply downgraded a little bit. -It went from 35 to 40 on weekdays and 50 for weekends. NOT a big deal and I think its fair for what you get but this place is falling off with its services. -Drinks are too damn expensive, in cheap, flimsy plastic cups, limited variety and they suck. Don't waste your money. -I think the food is good but TOO damn expensive. 12 dollars for a burger? No thanks. Save your money and eat at Flushing or bring your own stuff. -Unless you want to enlist with the GRA, DO NOT come during the summer and warmer, hotter weather. Pretend Spa Castle doesn't exist during that time. -A lot of things aren't working like they were. A lot of the water pumps and jet streams haven't been fixed since I've been going. This place is a 4 out of 5 IF: -You come during the cold weather (fall and winter) and its actually better to come during that time anyway, trust me. -Come before 11am-12PM or after 7PM (during the hot weather) Other stuff: -The pool is stupid. Come here if you really want to utilize everything else. I'd rather go to a water park or a free NYC pool if I want to be in 3 feet all around. I enjoy this place, the saunas, hot tubs and amenities and when its not infiltrated by the GRA, it can be a very nice experience and relaxing place. I love acting a fool but unlike the GRA, I understand there's a time and place for everything and during the summer you can forgot about having any real quiet time. Again, I want to reiterate that I want to keep this place a 4 since its in my borough of Queens but I guess its something like this: 2 during the summer, 4 during the cold months. Come during the cold months, since the whole point is to be hot when its cold anyway. If you want to get a tan, be next to a pool and all that summer stuff you can easily find better options, and for FREE. Don't spend 40 or 50 to be trashed by trash. read more
5 years ago
Well, it's been over a year since I visited Spa Castle. So, how is it now? I arrived on Friday late afternoon. No line for check in. The check in crew was unusually polite and cordial so I had high expectations. I paid the full $52.00 admission fee including tax and asked for them to check my COVID vaccination card as is required but they waved it off as not being necessary. No baggage check, no metal detector wanding. I entered a glum looking lockeroom and was delighted to see Jamie as the attendant. Jamie has been there through thick and thin at Spa Castle, and is always helpful to guests so I guess I shouldn't have been surprised. I got to my locker which obviously had just been used by a previous guest who had just left. I have yet to see Spa Castle actually sanitize lockers between guests. It's not the fault of the lockeroom attendants, either, because they have no way of knowing which lockers are assigned and which are being are-assigned to new guests. I already knew that Spa Castle was providing NO ammenities. That means NO towels, NO Uniform, NO robe, No Soap, No Shampoo, No Hair Dryer, No hairspray, No combs or brushes, No Toothbrush or Toothpaste, NO Razors, NO Shaving Cream. I decided to put my swimtrunks on and visit the outdoor pools. The two outdoor pools (sit down and standing) were both comfortably warm. The jets were either inoperative or operating non-stop. Wires were exposed in several of the jet controls. Since there were only about 6 other guests at the time, it was easy to find an operative jet throughout. Speaking of the guests: I was surprised at how the guests were practicing "spa etiquette". There was a family with two young children, a teenage girl with 6 of her younger female siblings or friends, and a young professional couple all acting respectful. The outdoor sauna was at 111 degrees, worth a visit to dry off before returning to the building. When the scantily clad "model" arrived in a skin color bikkini with her professional photographer, I decided it was time to leave. Sauna valley had issues. Iceland was at 72 degrees and most of the other saunas were tepid aside from the Loess which was 168, unusually low for it, and Jade which was also at 168. The Men's area, was a mess. The "Hot Pool" was at 99. One of the other jacuzzi pools was only half filled with water and was 89. The "Kiddie Jacuzzi" was at 80. Another Jacuzzi was at 101 but someone apparently put bubble bath (at least I HOPE it was bubble bath) in it and bubbles were flowing everywhere! Gay men were "prancing by" for lack of a better word, frustrated by a lack of a crowd for "steam room sex" although the steam room seemed active anyway. Fortunately, there were no families with young children in the "nude area" today. Water coolers and Water fountains were inoperative allegedly due to COVID. Other Spas in Flushing check COVID vaccination status before entering. They also provide uniforms, towels, toiletries, hair dryers, and water fountains or dispensers to fill water bottles. Spa Castle charges $2.50 for a bottle of Dasani water. It's sad to see how much Spa Castle has deteriorated since its glory days 10 years ago. It might have been able to survive during this past summer due to the popularity of their outdoor pools during warmer weather. Depsite the fact that the pools are comfortably heated even during the coldest winter days, few people have taken advantage of that in past years, and I don't think that Spa Castle is going to survive solely off the "gay steamroom crowd". Sadly, this place needs a major revamping that I doubt if it is going to get. Spa Castle sadly feels like it's in its last days. read more
11 years ago
I have been coming to this location for over 4 years (making at least one visit every 3 months). Spa Castle College Point provided my first Korean-Spa experience, and I can safely say I have fallen in love with the place and the tradition that it represents. I've tried other Korean Spa's (like King Spa), and they paled in comparison. The facility is spotlessly clean, the staff are courteous and ready to assist you with whatever needs or inquiries you might have. I have read a lot on this Yelp feed about the staff here being rude and / or unhelpful. In not one of my 16+ visits over the years have I found this to be true. The experience and facility can be confusing on your first visit, but don't be afraid to ask lots of question prior to or during your visit, and I think you will find that staff members are enthusiastic and glad to help. The range of saunas they have make for a full days-worth of relaxation; the hydrotherapy pools work wonders for muscle tension and stress; and the Spa Services are second to none. I've had both the Swedish and the Deep Tissue massage here and both were incredible and left me feeling limber and refreshed for days. The Estheticians, in particular, are INCREDIBLE. I have read some complaints about the price range for services being a little high, but I strongly disagree. I have had several of the facials here, and they have been far, far better than comparable treatments I've had at even pricier Manhattan day spas. I recommend the Aromatic Organic Peel for anyone who is interested in skin-care maintenance. The Traditional Korean Body Scrubs are off-the-charts! I never even knew it was possible to get skin this soft! (Plus the prices for the scrubs are really reasonable: $50 for a transformative 30 min treatment? Sold!) The Aqua bar is the perfect place to chill and enjoy a drink in a heated pool, the Korean restaurant is fantastic, and the outdoor pools are heated and open year-round (which reminds me of Spa's in Europe, where the contrast between hot and cold temperatures provides for maximum refreshment and leaves one feeling invigorated). The bottom line: when I leave Spa Castle, College Point I feel refreshed, energized, and basically brand new! A big thumbs up for my favorite Spa in NYC: definitely worth the trip! read more
11 years ago
First things first.. I came today with a living social voucher so this isn't about the money at all because my entrance was paid for months ago. But I want to say I think it's greedy that spa castle is charging customers the full price when TWO areas were completely closed down including the kiddie pool (which means all the kids were jumping and DIVING into the regular pools) , and because of that the other areas are more crowded. Half the Jets/Buttons in the outdoor pools aren't working. People shouldn't be paying for services that are not being provided. Also the food used to be so good at spa castle,now the menu is much shorter. I ordered a spaghetti and meatball dish which used to be great but now it was gross. I would have preferred the canned version. The drinks have become disgustingly overpriced. Almost $20 for a Miami vice when the line is ridiculous just to order the drink and the slow service to get it? So many people are crowded into that one small area just waiting for long periods of time. That's insane. I also would suggest that there should be a time limit on the three drinks policy. I understand that you're trying to control people getting out of control.. But someone who paid to be there all day, that got there at around 12 pm and stays until close, should be able to get more than 3 drinks especially because the overpriced drinks are watered down and pretty small... Maybe you should have to wait a an hour or two after the first three drinks before purchasing another? Just an idea. I liked that there was a lifeguard now walking around being vigilant from time to time because security has always been a problem at spa castle (I've been coming here for years) and I love the addition of the meditation room that was very nice. Soooo nice. I had an amazing time today because I had great company and I got my first body scrub - the ladies who do the body scrubs are great! They did an amazing job! But there is still a lot of room for improvement. And a LOT of things that need to be fixed. Ps- I forgot I wrote a review 10 months ago... Still haven't fixed the issue with the Jets not working.. No good. I still love spa castle, I'm still a loyal customer, just a customer praying for improvements to be made lol. read more
7 years ago
The first time I came to this place, I really liked it. Reading the reviews, you can see two types of people who come here: those who don't know how to follow the most basic rules of common space and those who are angry by the lack of enforcement of those rules. Truth be told, there's a lot of ghetto people going there who think it's a public pool. Except they get away with crap that they could not at a public pool. People complaining about the uniforms: guess what? It's a Korean spa. That's how they roll there. Also, the uniform helps to absorb your disgusting sweat so it's not left on every mat, seat and chair of the spa. Who would've thought, huh? I'm still stumped that they had to put a sign that says "do not dye your hair here." What kind of garbage person do you have to be to do that at a spa? Do you think it's your personal bathroom? People taking pictures in the nude area: are you a devolved imbecile? If you can't deal with seeing other people of your own sex naked without commenting on every different body or giggling like you're an eighth grader, perhaps don't come here. Come back when you grow up. People wearing bathing suits in the nude area. Do you not know how to read? You have like seven pools where you can wear your bathing suit, why are you wearing it at the place where it explicitly tells you not to? People with unruly children...what to say. Can you please stop reproducing yourselves? Or at least finish raising yourself before you decide to bring another human to this world? Can you teach your children basic respect for other human beings? You know it's not just you and your family who inhabit this land, right? In all honesty, I can almost understand why the staff treats all of us like garbage. It's because so many people behave like garbage and all of us have to pay for a bunch of uneducated, horny, loud, obnoxious, vulgar, rude, dirty troglodytes. Reading the articles and some comments that talk about people having sex in the pools, or hordes of men masturbating each other in the steam room in the men's sections...what to say. S**t floats too, and sh**ty people seem to be floating on the waters of Castle Spa. read more
I was on a mission to find a spa similar to this one I went to in Japan that had pools with varying levels of heat and water pressure, and this is by far the best I have tried out on the east coast! The facilities are quite clean and very spacious. It's $40 to enter during the weekday and $50 during the weekend, and you are able to use the facilities as you please (massages and scrubs are added-on amenities). They give out watches with your locker number - these watches help lock the lockers and also can be used to pay for food/drinks/massages - pretty high tech stuff. The pool complex is very spacious with heated pools located both outdoors and indoors. The outdoor space is coed whereas the indoor pools are located in the changing rooms and are gender specific/nude. There is also a bar located at one of the outdoor pools and a separate kiddie pool for the youngsters. What I loved about this place was the indoor space - highly recommend if you can get past the nudity part. Most of the pools are higher in heat here (approx. 100-180°F) and 2 of the pools are for cooling down and are approx. 50-70°F. There is also a wet sauna and a dry sauna. Also, the indoor pools are much cleaner!! The food here is gross coming from an asian with expectations of how korean food should be. It is also very expensive. My family and I ordered food at the self-serve buffet for 3 people and it was $70 total - microwavable food might've even tasted better. Water is $2.50 per bottle. There is a free shuttle service between spa castle and Flushing. Specifically the car runs approx. every 30 minutes from Spa castle to the One hotel at Union St and Northern Blvd. The shuttle runs both ways - pretty sweet if you ask me. Advice: -Bring your own towels or its $2 to rent a beach/full sized towel (otherwise they have mini towels which are free to use) -Come during the weekday, its less crowded! Recommendations: I'd have to agree with some yelpers here - management if you are reading this, please have an adults only section so that kids are not constantly interrupting my zen-mode! read more
13 years ago
I had a nice visit at Spacastle on a Sunday during the early morning hours..We arrived very early 8:00 am as to not be surrounded by lots of people and kids.. We spent the day and also had massages.. I was at the Spa two years ago during a week day, also started early morning.. The difference between two years ago and now is big.. Cleanliness, quiet and relaxing atmosphere, less noisy and no running around unsupervised children was how it was two years ago. Staff was always seen cleaning floor areas which made the place shine and smell clean.. This time around it was clean, but not in all areas.. The first floor bathrooms smelled like urine and the third floor pool with the jets and seats had soapy water that gave me an itch and I had to get out..the suds were not white.. My friend convinced me to dip in it later in the day again and the itching got me out right away. Since we arrived early it was quiet until after noon, many people and children arrived. I like the idea of families spending time together at this place, but I mind when I'm spending lots of money to listen and watch screaming kids run around while I try to relax and their parents are blind and deaf to the disturbance they are causing.. Kids were jumping on the couches like trampolines and not only did the parents ignore the annoying behavior of their kids so did the staff... Two years ago staff smiled and were welcoming, now they look at you as if you are a nuisance to them. In all fairness not the masseuse ladies. They were very pleasant and professional.. It's a beautiful place that needs a change in couches now and more security on each floor, enforce NO PICTURE TAKING, yes that also was going on and demand that parents supervise their children even in the bathrooms.. I will go again very early on a week day and leave before the crowd arrives. I will try it one more time only because I live near, but if there is no improvement I know many other Spas that are also great to spend the day pampering myself as I deserve..Hope SpaCastle is reading all the reviews.. read more
11 years ago
I recently visited the facility for the first time, despite the numerous bad reviews on yelp. It's true this spa is not your typical Day spa, and yes its true they do allow children however it's not as overcrowded and dreadful as everyone made it sound. It's Like the Six flags of spas, you welcome to enjoy all of the amenities for as long as you would like after paying the admission fee. There is no time frame and you can enjoy the facility without feeling pressured to purchase spa treatments or someone dictating which order you should enjoy the facility. Its more than just paying for the spa treatments you enjoying so much more. Your enjoying the seven different types of heated dry saunas, indoor body jets pools, outdoor spa pools, and meditation room. At first I was surprised to receive a wristwatch that would act as my locker key and would apparently hold my tab. I placed all my belongings, shoes being separate from my clothes which makes sense( Who wants there outside sneaker s with their clothes)Afterwards you see this staff at the counter for a uniform which consisted of a tee shirt and shorts. The uniform are pretty comfortable and completely make sense( I mean who wants to sweat in their own clothes! ). After spending about 3 hours inside of the facility, enjoying the heated body jets and dry saunas and grabbing a bite to eat. I finally gave in to purchase a 1 hour foot and hand massage. I figured I deserved it after a long weeks of work, the best part the tax and tip are already included in the price so I didn't have to feel awkward calculating tip and worrying about running to my locker for my wallet. The foot massage guy who's name escapes at the time was absolutely AMAZING. When I left here I felt absolutely rejuvenated , and I couldn't believe this is in hidden in Queens. I didn't have to commute far and definitely need to visit at least once a month. If you looking a quick escape this would be the way to go =) read more
4 years ago
Once again I am writing a review for this place. Because i decided to give it another try this past weekend to see if they had improved anything. And not surprising this place is only getting worse. I found out that the reason for all the chaos and miserable employees is because the management is NOT the same anymore. I always loved coming in to check in with Crisely, and then talk to the manager for a while, which was Kevin. We would always talk about random things and his energy was welcoming. I've encountered the managers now, and there is an Arabic girl who I saw was talking in her language while laughing at a customers face. And there is an Asian guy who looks like a high school kid running around in sneakers and jeans, who just walks away whenever he sees a customer step in. I couldn't even take him seriously. My point is, how do you expect to run a place, when you have people like this, who are not engaging and are not even acknowledging frequent customer's presence. It just all seems so boring and it sucks that almost every time I come back, it's new faces and no one knows what they're doing. Simple inquiries take hours to be addressed by who ever is there. It's just stressful at this point, rather than relaxing. I really hope this place gets shut down, because there are so many violations in this place. And I'm actually surprised that after all the complaints, reviews and pictures attached, they STILL don't get closed. I definitely will not be coming back anymore, its about time I close this chapter and look for a new hangout place for my group of friends. Honestly people save your money, $50 or $60 for an admission where you have to test your luck with the water temperatures. Sometimes it'll be cold sometimes if you're lucky it will be warm. Is not the way I want to waste my hard earned money. read more
10 years ago
Beware. The upstairs recreational bathing area is run by the most unprofessional wannabe thug so called life guards. Their behavior is repulsive and it is alarming that the management for this facility would employ individuals who behave and treat paying customers this way. I am a observant Muslim woman. Therefore I do not go into co-ed public areas unless I am appropriately covered. I came to the upstairs bathing area covered. I was approached by one of these thuggish lifeguards and rudely told I needed to take my covering off to be in the water. Then I was directed to an area where I could rent a bathing suit. My religious observance was completely disregarded and disrespected. Ruined my experience and those of my guests. The guards approach ,unprofessional ism ,tone ,lack of customer service was completely inexcusable. I would never recommend this place to anyone I know. So proceed with caution if your religious practices will cause the staff here to be insensitive and rude towards you as well as embarrass you. Religious discrimination. Take the time to properly train your thugged out life guards to deal with the public with respect and courtesy. Also my review is not the only review complaining about the life guards at this facility. You can provide a safe environment without insulting your guests. I suggest training be given immediately this oversight could cost you more than your establishment can bear. A few more of these and I smell a lawsuit. read more
13 years ago
What a cool place. There is definately nothing else like it in the new york city area. For sure worth a visit. The place itself is huge and is very nice. There are tons of areas in the facility. There are the massage areas, pools, sauna, dining, bars. The pools are the highlight of the place. Up on the roof there are a few pools which are very clean, very cute. There aren't huge, but there are not for doing laps. They are just for relaxing and light swimming. There is sundeck surrounding the pools. The decks are also nice. Again, not huge but we found lounge chairs. The bar area is cool. It is right inside from the pools. It is difficult to find pools in nyc that also have a bar! It kind of feels like you are at a resort on a vacation and I love that. The massage areas are very nice and we had a couple of massages and there were really good. The saunas areas look cool but I did not try them. The food area is kind of basic, but the food seemed fresh. It was good. The staff was very friendly. Now....taking public transportation there is a little complex. We had to take the subway then walk to a parking lot. We then had to wait for a shuttle bus. It was really bizarre, but actually kind of fun just because it was so novel! Again, kind of like you are on a vacation. Not your normal daily nyc routine for sure! I recommend it and also think it would be a great place to bring out of town guests. read more
11 years ago
This place used to be a perfect place to get away from hipster purgatory, Brooklyn. Hopping on 7 train for Xi'an's noodle slurp fest then hitting this hidden gem made the long train ride worthwhile. I read about death of an old man at the outdoor pool sometime last year, but this didn't really deter me from returning to Spa Castle last week. I haven't been here for a while. I guess crowd changed a lot since I was here last. What a bummer. Place got some parts remodeled so it looked nice..that is only for first five minutes. But soon I realized there's some trashy Flushing Main Street ghetto shit going down. If I ever wanted trip over disgusting food trash or get annoyed by bitchy loud mouthed girls who yaps nonstop in the dry sauna I would come here...seriously they looked like some chinese gang bangers. It was just like standing on the busy street corner in flushing, people leaving their trash, being pushy and showing zero consideration for others. I guess these people expect others to pick up after their crap since they paid their entrance fee. Hey, if you're going to act like a pig, do it in the privacy of your home. But then again spa castle's got to make money, they can't be choosy about their customers, trashy or classy Enough of my ranting. This place used to be classy and mellow, at least on the weekdays. I will miss you Spa Castle, and I won't be returning. read more
11 years ago
I loved the saunas! They have varying temperatures and different health benefits that they explain on a map. My favorite was the Himalayan salt sauna that was set at a moderately hot temperature. (Tip: Bring in one of the free small towels they provide to use as a pillow, to sit on, or to wipe away sweat.) Our culture is unlike most others and uncomfortable with being naked. But I thought the naked baths (gender-segregated) were great, and it was my first time trying them out. (Tip: I was super uncomfortable at first, but I did find that other people see you, but no one's really looking at you. So eventually realized there's no need to feel so self-conscious.) On weekends, they have rotating special "event baths"; when I went, Saturdays were healing herbs and Sundays were rosewater. The naked baths are located in the same area as the open showers, which enforce a "no towel/uniform/bathing suit" rule, so know that if you want to rinse off after your day but aren't comfortable with being naked in front of other people, you're going to need to wait until you get home. If you'd rather use the pools where you can wear a bathing suit, they're great as well, and you can also hang out with opposite-gender people you came with. (Tip: The massaging jets are great, and a perfectly viable and free alternative to paying $100+ for a half hour massage.) read more
3 years ago
This place is terrible. Management is terrible. I've been to Spa Castle many times over the course of 10 years. A week before my visit, I confirmed that the business has finally re-opened. I was so excited, I purchased six weekday tickets. On the date of choice, I checked again and it states "open" on google so our group started heading out. When we arrived, the business is closed. I was shocked. We had to leave in disappointment. The next day, I called in to see if management could do us a favor and adjust our tickets from weekday tickets to weekend tickets so we can visit the same weekend. However, this is where the terrible customer service kicked in. First, 30 mins on hold. Second, the assistant manager was rude. The only option that was offered was a refund. Which in my opinion isn't the goal of a re-opening establishment. I have six people, everyone will be grabbing food and drinks and possible a massage. Instead of being a little flexible, they rather us not come. I don't understand why a reopening establishment would rather a long term client and his referrals to not come. Take my experience as an example that Spa Castle is not the best option, as we had other choices, we choose spa castle to support the businesses in our neighborhood. We don't feel like we are treated like a neighbor, more so a nuisance. read more
2 years ago
If you knew how amazing this place was when it first opened you would literally cry. I used to frequent this place on a monthly basis when it first opened and it was an oasis an escape from the grittiness of the city until the low life's from the hood came and f...Ed it up for everyone. The last time I was there was like 2 or 3 years after it opened. There were some lowlife women brawling right outside the spa. Who comes out of a spa and starts fighting??? Then you had the nasty hoes humping I'm the pools disgusting!!!! Low class low mentality types taking one of the most wonderful experiences and running it into the ground. The final straw was when I heard and old man had a heart attack in one of the whirl pools on the upper level and there were no people monitoring these pools his body sank to the bottom and was only discovered after a patron stepped on his body while trying to enter the pool . Just horrible. The management is at fault for one allowing people to get away with the behavior which permeated and destroyed an amazing facility and not keeping up those protective restrictions and then just letting the place go. What an absolute shame. If you attending this place in the first two years it opened you know what I'm talking about. read more
11 years ago
Spa Castle offers a variety of saunas, bathtubs, aqua therapy pools, sleeping lounges, spa service, and food and beverages. Spa castle cares about your mental and physical health. Using Spa Castle facility makes you healthier in so many ways. Saunas, Use of the saunas has so many benefits such as weight loss, skin glowing, better digestion, cleansing of the organs, better immune system, etc. Heated aqua therapy pools Use of the heated aqua therapy pools releases muscle tension due to the many different types of water jets located inside the pools. Combine fun with water and get a massage at the same time. Sleeping lounge No doubt, there was a scientific study that proved people who sleep deeply live longer. After rejuvenating your body using the saunas and pools feel free to get some shut-eye in the sleeping lounge. I am sure that after sweating and taking a shower with cured water you will feel that it is time for some relaxation, want to rest, and pass out. The sleeping lounge offers a tranquil environment that allows you to shut out noise and rest without any interruptions, resulting with you falling deeply asleep. These are my guidelines and information on usage of Spa Castle. I hope this is helpful for new comers. Happy New Year^^ read more
11 years ago
I'm a regular at spa castle. I have always enjoyed myself even with the typical complaints cost, noise, kids etc... This time on a Monday I could not overlook the issues. When you go to a spa you want to feel welcomed and relaxed, but the line was long to get in and the staff was unable to handle the crowd. There was no management to direct the situation so it ended up very pushy and loud. They did a nice job in redoing the locker, but what's the point if it's filthy. The vanity area where they provide the lotions, q tips, aftershave was gross. The q tip had grim in the bottom of the clear container they used, it was obvious no one cleaned or wipe out the container before refilling. Most of the lotions were half open and dripping. I also complained about the soap dispensers twice, which was either broken, empty or filled with water. I was basically ignored. The locker and the wet area just needs a good cleaning. I think it's just getting more crowded and the staff just can't keep up, at the same time they are trying to cut corners to save money. They've changed the menu and raised some of the prices, $15.00 or more for fried rice? I really enjoyed my passed visits but I'm not sure if I'll go as often. read more
13 years ago
I feel a bit weird giving the spa castle a one star rating because I loved this place so much.. However things have taken a turn for the worst, and worst yet I don't think it will ever change for the better.. I believe they've taken the quantity over quality approach.. As long as there are hoodrats and a billion screaming kids to fill the place they will continue on there downward spiral.. Cons Closed poolside bar Too many noisy kids Loud people in the sauna Bad staff Bar area (who wants to go all the way upstairs to get a drink) Drink prices ($14 for a plain unmixed drink) Pros If ya go in the winter during the week ya might get lucky and half enjoy yourself when there's not so many people around Overall previous ratings have all been correct the place was amazing a true getaway till the gangsters and hoodrats busted up in there getting drunk and having sex in the pools while there kids scream there faces off stealing all the towels and uniforms that really changed the place lmao.. I'm laughing but it's sad and true after I saw this soap opera unfold before my eyes where one Russian mans wife got drunk and started having sex with some drunk Dominican guy I knew it was the end and so it was.. read more
13 years ago
DO NOT GO if you expect a SPA or a relaxing, clean experience, The staff is beyond rude, misbehaved kids everywhere (there was a woman with an INFANT on her chest in the hot tub!). The food ratings of the facility are an A, B and C! This is an overpriced, unclean bath house. I took the subway from Manhattan and I wish to warn others... The media who all gave glowing reviews of this place should return and see what's it's really about. HORRIBLE. Do not go! Disclaimer: I joined YELP with the intention of writing a poor review of this place to warm others (I attempted to speak with a manager to inquire as to why 20+ patrons were waiting outside in 90+ temperatures for a shuttle to return to the subway but, he flat out refused to look at me let alone engage in productive dialogue. Days later and I am still concerned that I might have picked up some sort of a foot fungus or infection and hoping that the high chlorine in the hot tub killed the semen from the couple clearly grinding next to me (yes, when I realized what they were doing, I got out of the water). Totally gross. If anyone has connections to the health department, let them know a surprise visit would generate tons of income in fines. read more
Spa Castle - massage - Updated September 2026
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