I had a really disappointing experience with Debbie Sears. My husband booked a makeup artist through her on the day of my civil ceremony because he thought I needed a touch-up based on a conversation we had earlier. It was a complete misunderstanding, and I never needed or used the service at all. As soon as I realized, I reached out, explained the situation, and apologized. Given that the booking was made only a few hours prior (specifically 2.5 hours), I asked if a refund or even a credit for a future service would be possible. Instead, Debbie was rude and ultimately stopped responding altogether. I understand having policies, but the lack of empathy, professionalism, and basic communication- especially for such an important life event, was extremely disappointing. In response to your message: Thank you for your response, but I have to respectfully disagree with how this situation was handled. While I understand that my husband made the booking in good faith, this was clearly a misunderstanding, and the service itself was never meaningfully performed. The makeup artist arrived, assessed that no service was needed, and left within minutes. Charging the full amount under these circumstances feels unreasonable and, frankly, inappropriate. As a healthcare provider, I regularly prioritize patient experience and fairness. If a service is not rendered, or is stopped almost immediately due to a misunderstanding, I would never feel comfortable charging in full without offering some form of resolution- whether that be a credit or partial refund. That is simply good practice and builds trust. While I understand you have policies in place, there should also be room for reasonable discretion, especially when the outcome clearly does not align with the service charged. In this case, it feels less like a matter of policy and more like a lack of flexibility and consideration. Given the circumstances, I still believe a credit or partial refund would be the fair and appropriate resolution. read more

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I've used Spa Connections for the last several years and have never been disappointed. Debbie and her team are amazing! I recently booked 3 massage therapists for a corporate event and the therapists are professional, skilled and friendly. It was hit, and made me look good! read more

Loved my hair updo! I have used Spa Connections so many times for hair and makeup and my expectations are exceeded every time! Debbie- the owner is always accommodating to my last minute requests. This is my 3rd time booking and can't be happier. Will be coming back for every event! read more

I've been searching for a mobile masseuse for quite sometime. I finally stumbled across Spa Connection. They were super friendly in addition to being very helpful and informative. I stayed at the Hyatt in Westlake and arranged for 2 masseuses to set up near the waterfall out back (how perfect is that?) and let me tell you it was such a great experience. They were both professional and made sure our needs were met by adding special touches like aromatherapeutic candles, heated massage tables and just overall good energy. Thanks again for everyone who made this happen! A much needed massage especially during these trying times! read more

Spa Connections - Massage set up at the Hyatt Westlake - Makeup Artists Near Me

They were recommended by the hotel I was staying in, I was looking for someone to do Dutch dibble braids. I ended up with the worst braids anyone has ever seen. I asked them before if they usually provide this service and they said yes but the stylist had no idea what she was doing, it is ridiculous how bad it looks. I'm so upset with the results and the waste of time to do them and I done them. read more

Spa Connections - Makeup Artists Near Me

I rarely leave reviews but after my 5 five star treatment, I have to! I LOVE massages but an amazing one is hard to come by. I've been to hotels, specialty massage business and have had in home massages and NOBODY compared to Brandy. She is the best! I was in desperate need since everything is closed and I contacted Spa Connections and had someone at my house Within two hours. I was worried about Covid safety and from her arrival to departure I felt like she did everything to follow the Covid safety. She washed her hands multiple times, wore a mask the entire time. The owner of the agency reassured me that all of the therapists take a Covid test every couple weeks as well as daily temperature checks. I will definitely use again and recommend to my friends. read more

Spa Connections - Perfect spot the therapist set for our session :) - Makeup Artists Near Me

I was in from out of town. My flight came in late the owner Debbie was very accommodating in getting me a therapist at late noticed. The therapist had great energy and was very professional.I will definitely be booking me another massage when I come back to town. read more

My husband and I had one of our best couples massages this past weekend. We were celebrating his birthday and tried Spa Connections. They came out to our home in Westlake Village. Both therapists were terrific! Made us both feel like we had a spa experience right in our home. Totally recommend! Brandy and Lorraine. 5 star experience!! read more

My hubby surprised me with a weekend at the Four Seasons Bev Hills, we had an in room couples massage! Over the top! Thank you Spa connections for an amazing massage! I was skeptical but Sunisa and Brandy were very professional! read more

terrible service. paid $250 for 1hr and got 5mins and they still charged me full price. the hotel i stayed at used this place as a third party spa treatment; i thought the hotel had their own spa services but i was incorrect. horrible service, horrible therapist, not ever staying at the hotel again and def not (knowingly) using spa connections ever. read more

A good friend recommended Spa Connections to get my hair done for a last-minute event and I could not be happier with the results. The agent Debbie was so helpful in accommodating my request and the hairstylist Trina did an amazing job, I got so many compliments on my hair. I will 100% use Spa Connections again in the future and will be recommending it to all my friends. read more

The hotel I stayed at in Malibu recommended Spa Connections since the spa was fully booked. I called to book both two appointments for my mother and I. Literally in less than an hour we had two massage therapists in our hotel room. My Mom and I had the best massage experience. Totally recommend! Oh and they brought hot stones and aromatherapy. Loved my therapist, Marico. read more

Great service, flexible, and great massages! The owner is very hands on and is very easy to talk to. Helpful, great customer service, and punctual therapists that are very friendly and nice. read more

Spa Connections - Makeup Artists Near Me

Hired Spa Connections for a client event. Allison was great to work with and very timely with her communication. I appreciated her direct and clear emails as well working with a very short timeline. Staff was prompt and very professional. Appreciated the care and attention each guest received - both mothers and teen daughters. All staff were dressed in all black and very personable! Was so great to see each of the guests walk away with a smile. Will totally hire Spa Connections again! Thanks Allison!! read more

It's nice to see a service company that provides such good service. Well done!

A friend of mine who works as a concierge in Beverly Hills gave me this mobile spa's info so i could look into setting up a Bridal Shower party for my sister, who was recently engaged. My friend (the concierge who works with them) said great things about this company, and i loved the idea of getting my sister's friends together and spoiling everyone rotten in celebration of her big day! (I considered a stripper initially, but changed my mind. Sooooo 2003). I talked with Allison the owner, and she gave me the run down on all of the options for a party: a mani/pedi party, mini-massages, mini-facials, etc. I decided to go with 2 girls giving mini-massages and 2 girls giving mani/pedi's. It was Fantastic! They sent the 4 girls, 2 nail techs and 2 massage therapists. They brought Everything you could want for a spa party and were super cool, friendly, fun and professional. I Loved my mani-pedi and the girls who got 30 min massages were seriously in heaven. My sister was Stoked (the spa part was all a suprise to her.) I would highly recommend Spa Connections for a party or corporate event. They were professional and courteous from start to finish, and they brought some flair and originality to our party! :) Yay Spa Connections! read more

Actually, I have to make a comment regarding Spa Connections and what I just read....I too, received a gift certificate and don't believe the last review to be true by any means! I have never met such a delightful and accommodating Mobile Spa Service! Not only is this company a pleasure to be serviced by, but Allison herself, is one of the most helpful and sincere owners I have ever met! As far as I understand, not on my gift certificate nor on the website-does it guarantee service within one hour....maybe, there was some confusion and anger because it's next to impossible to accommodate a service on Labor Day weekend within an hours notice and an expiring certificate. One more thing, there is no value stated anywhere of $210.00 an hour...I find it rude and unsavvy to write such a scandalous review based on emotions alone. Obviously, Spa Connections wouldn't have such a presence if this is the way Allison runs her business. My highest regards to Allison, Spa Connections and all they have to offer!! read more

I had friends coming in for a destination wedding and used the services of Spa-Connections which was recommended by the hotel we were staying at .....the owner Alison was very helpful and helped with timing everything perfectly for the bride to be....and her staff was friendly and very upbeat which put the bride to be in a very happy place minutes before her big moment..... read more

Spa Connections is GREAT!!!! Allison is always quick to respond, flexible and eager to help plan events. The technicians are also helpful. They bring everything needed to help relax, really providing a worry free experience. We used them once for a event and loved their services so much we now have a standing appointment. Shout out to Sarah. She gives a fabulous massage! read more

I am on a mission to find quality massages on the road in every town I frequent. (Does anyone say they "frequent" things anymore?) Before I go broke and my body turns to Jell-O, let me share a "Yay!" for Spa Connections Mobile Spa service. I was fresh out of the middle seat on a flight from PHL to LAX and my back and leg muscles were looking for some deep tissue. Spa Connections -- recommended by the Ritz-Carlton in Marina del Rey, where I was lucky enough to be spending three nights -- sent over Laura F. within an hour. She arrived on the dot with a table and music and a genuine interest in making sure I received the specific treatment I was looking for. As with all of my favorite massage therapists, she was cheerful and genuinely interested in her craft, then once work began she was silent except for quiet check-ins for pressure. I highly recommend Spa Connections in general and Laura F. in particular! I would give this a "Woohoo!" but I've only used them once. Looking forward to next time I am in L.A.! read more

Fantastic! I've used Spa Connections twice, for mobile massage therapists at my family's Mother's Day gatherings the past two years. Ali, the owner, is fabulous - she's accommodating, quick with communication and was on the ball with the details about our events. Both therapists were amazing, showed up early, and were nice people on top of it. They gave heavenly 15-minute neck/shoulder/back/arm massages to all of the moms (and dads, too). It's our new family tradition. Wonderful company. Will use them again in a blink! read more

I recently purchased a series of massage services from Spa Connections. I purchased them after hearing of the services from friends and associates who had used the services and gave rave reviews. I found the service to be hands on, personable and very high end. The massage therapists came promptly, met all my needs and requests, and left as if they had not been there; leaving me feeling at peace, relaxed and all in the comfort of my home. Finding a service where the owner is hands on, listens to their client requests and works overtime to meet the demands of exceptional clients like myself and other high profile clientele is difficult to find. Spa Connections will remain in my rolodex and when they say you pay for what you get - Spa Connections needs to charge more - they exceeded the level of care and promptness. And in today's world where service seems nonexistent this business delivers. read more

Spa connections has excellent service! I felt really comfortable speaking my mind and saying exactly what I wanted. And it showed!!! I was extremely happy with my hair and my make up! My girls looked so beautiful and my mom was stunning! Thank you Spa Connections for making my day so glamorous !!! read more

We used Spa Connections for a teacher appreciation day at school, and everyone raved about how wonderful the massage therapists were. They were extremely professional, friendly, and stayed on schedule (not an easy feat considering we booked this for 65 teachers). The owner, Allison, was great to work with -- she was very responsive, fair, and followed-up afterwards to make sure we were happy with the massage therapists. I highly recommend Spa Connections for large events! read more

Had a horrible experience! Staff was rude and disrespectful and the massage was not even good! I would NEVER use them again or recommend any else to! read more