Never even called me back, or responded to a DM on Facebook after multiple calls amd voicemails about a D1 tub needing service.

Spa Guy Dave Faust did me dirty as he also runs spa parts guy dotcom , I had the same experience as reviewer Donn D another 1 star reviewer that got GHOSTED by SPA GUY DAVE, yelp should attach his 1 star Better Business Bureau rating with 5 negative and zero positives, see images of fellow sufferers aka clients. Refused to respond for 2 weeks, service requested, no response at all, If you are immune to frustration by all means give Dave a try! read more

Spa Guy Dave - Pool & Hot Tub Service Near Me

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Shady! Also doing business as Spa Parts Guy. Shorted my order and now ghosting me, as many other reviews have noted. Stay away! read more

Had previously done business with Dave in 2018 and had a good experience, however, ordered a new spa jet in early January, took my money and has not delivered part. Tried calling the business number over 20 times, always a recording, and does not answer inquiry on his website either. Almost a full month and no response ignoring your customers is the best way to ruin a business​ read more

Warranty Fraud If you are considering buying a used tub from this man, beware of his dishonest and fraudulent business practices. My tub is still under his warranty for over 3 more months as I write this, yet I have had to spend $768 and counting for repairs out of pocket because he has ghosted me on multiple communication platforms we previously used without issue (text/call/business Facebook messenger). He boasted a "full one year warranty" in his advertisements, wrote it out prominently on his bill of sale and proudly proclaimed it during the final transaction. Then, two months in, I notified him of issues I suspected we're going to come to head (broken plastic pieces and gasket coming from the waterfall & recurring FL2 flow error despite clean filter). He downplayed them, repeatedly saying the tub was fine. Once they became confirmed issues several months later, during winter no less, he refused to respond completely (leak under waterfall saturating the foam insulation behind back panel and tub not heating to a useable temp due to failed flow switch). I almost wondered if there was some personal issue I couldn't have know about disabling him from running his operation, but then I saw that he was actively continuing to list and promote addition tubs. His failure to honor his warranty is fraud. read more

He was great in moving my hot tub to my house. But when I needed a repair, he would never return my calls. I tried to reach him last year and this year with still no response. I guess he doesn't need the business. read more

Dave is amazing. We just purchased our second spa from him and everything went flawless, again! 5 stars. Great knowledge, great spa, great price and great all around guy! read more

We had Dave move our spa today from Delaware to Maryland. The job was complicated as the spa sat on a deck that was enclosed on three sides. But Dave took his time and figured out best option. The move was a complete success! We are very happy. read more

Highly recommend Dave the Spa Guy! professional service with speed. He handled our hot tub delivery on time and with care. read more

Spa Guy Dave - Dave the spa guy knows how to move hot tubs with absolutely no hassle - Pool & Hot Tub Service Near Me

HORRIBLE, NON-EXISTENT CUSTOMER SERVICE! STAY AWAY! Won't respond to RMA request, won't return calls. Nothing. I sent part back for exchange but won't be holding my breath! requests read more

We needed a hot tub moved. I found Dave on Facebook. He was quick to reply, gave us a reasonable price and set us up quickly. The day Of the big move, he let us know his actual ETA so we could meet him. He was professional, knowledgeable, talked my husband through the hookup and what to expect once we got it running. Thankfully I saved his number. The next day we realized of of the seals was bad. He answered our cry for help immediately and allowed us to run over to him to pickup some new seals. I officially have him saved as my 'hot tub guy'. Definitely one contact I won't lose . read more

Spa Guy Dave - Took amazing care at wrapping and securing the tub for transport. - Pool & Hot Tub Service Near Me

So this guy cleans my spa, complaining the whole time about calcium buildup . One week later I open my spa and half empty with a leak that was not there before I come. I call him and before I can explain he cuts me off and says he'll call me right back. He doesn't, so I text him a couple hours later no response! Very disappointed. read more

Spa Guy Dave, aka Dave Faust, specializes in hot tubs and has 35 years of experience (and it shows!) This guy truly knows what he's doing. Not only that, but he is incredibly friendly and professional, as well as very accommodating. For starters, Dave was very prompt with returning my phone calls. He came to my house during the pandemic, wore a mask and gloves, and maintained social distancing regulations. He was able to fit me in his tight schedule, and when he decided I needed parts, he ordered them right away. When the parts came in on a Wednesday morning, he was over later that afternoon installing them. I ended up needing a whole new electrical system as it had malfunctioned, and the motherboard needed to be replaced as well due to a small fire. After everything was fixed and we refilled the hot tub, he stayed for a while to make sure that everything was working properly. He also gave me a few tips as well as a "cheat sheet" to help me to make sure it stays running well. He charges very reasonable prices, and even goes above and beyond to do a few extra things at no charge (including installing a colored light in the tub!) I would 100% recommend Spa Guy Dave, and I don't think I'd ever go to anyone else again. read more

BEWARE!!! I was just completely ghosted by this guy. I setup an appointment for today between 11-1130 and he did not show up, did not call, and did not answer any of my three phone calls. He had sounded promising as he was nice on the phone when I set this up and his pricing was reasonable and he said he serviced my area in Delco Pa. I don't know what happened but unless he had a medical emergency, there is no excuse for a no call, no show, no answer. Now I am back to square one and had to schedule another company and am delayed yet another week thanks to this guy. So maybe he's good if he shows up, who knows, but he's definitely not reliable! read more

The Best! moved A Sundance spa for me the move went smooth and without issue. Very knowledgeable and friendly.highly recommend thx dave

Ignored my call my text etc said was on vacation said ok then ignored me again seems ridiculous maybe you will have better luck I was very courteous read more

I can't possibly say enough good things about Dave, he moved our old tub out and new one in today. He was polite, funny, professional and completed the job alone without missing a step. Great job, we highly recommend him!! read more

We recently purchased a reconditioned hot tub from Spa-Guy Dave. Given that even a used hot tub represents a significant expense, we did our due diligence in evaluating area sellers and repairmen. Fortunately, we found Dave. Dave took care of us every step of the way. He delivered an amazing tub to us at a fair price and took care of everything, even fixing little things like a light that had come loose in the move. Dave is responsive, professional, and fair. We couldn't be happier, and we're glad we went with Dave. read more

Dave helped me move a brand new hot tub dropped at the curb from Costco to the backyard. He made moving this extremely easy and even took the time to give me a full tutorial on the hot tub and installation recommendations. Don't hesitate to use for spa moving or repair. Thanks Dave! read more

I ordered some parts back in May and still have not received them! Many phone calls and e-mails and have yet to receive a return message back. Nothing to show for my over $300 order. Makes me question how he has lasted over 30 years in this family business. read more

Sent me the wrong part, ok no big deal I can send it back you can send me the correct one.. BUT no one is answering the phone. 7 days later, 5 voice mails and countless attempts to call and No One will pick up the phone or call me back read more

We just had Spa Guy Dave out and his service was phenomenal. Very knowledgeable and patient. Great customer service. He travels all over the Tri-State area. Great prices too! read more

Great job! Dave came out to the house in a snow storm and fixed my spa. Couldn't ask for better service and a great price.

Do not use. He seems like a nice guy but not reliable. Had an appointment for a Monday but he never showed or called to reschedule. Called him back on Wednesday to find out what happen, but no response. Gave him another chance by calling him on Friday but no response or call back. read more