Always the best service and communication! Definitely my go to for any of my swimming pool needs…read more Fully transparent on pricing as well which shows integrity and care for their customers. A plus plus for their excellent customer service and always my first stop! Thanks!

Phillip has been servicing our now 15-year old spa every week for a number of years and has kept it…read moresparking clean and in great shape. He's been able to do any of the repairs or replacements needed. Also he is very courteous and kind. I highly recommend him.

He seems to know what he is doing, but has unusual work habits. Hard to explain, but while the pipe…read morerepair was done, I wonder about longevity. Overall, he got the work done, but I am not sure I would use again. The price was right.

Marc is the best! My wife and I purchased a house with a pool that was 3/4 of the way completed. He…read morecame out and installed 4 bubblers on the sun shelf before the pool was plastered. After it was plastered he came back out and got all the pumps running for the pool and spa. With the amount of water features we have there was alot to get dialed in and Marc did awesome! Super knowledgeable and friendly to work with.

Bob is excellent at what he does and charges a fair price. Maybe too low of a price. Hope he…read morestays in business for a long time.

I have relied on Bob to service my hot tub for the past 30 years, and throughout that time he has…read moreconsistently provided exceptional service. He is highly knowledgeable, thorough, honest, reliable, and fair. Bob consistently goes above and beyond to help others, and his professionalism and integrity are truly outstanding. I recommend him without reservation.

Rented our skid steer and excavator to Anthony for 2 weeks for a job he had in Garden Valley which…read morehe has yet to pay for. He has racked up quite a tab and now we can't get ahold of him. It's been about 5 months now so if you want terrible communication and shitty service then Poseidon pools is the company for you!

If I could give negative stars, I would. The communication and effort put into our pool was…read moreabysmal, and that's putting it nicely. Feb 2023 was when we first met Anthony. The first conversation I had with him he said, "are you really wanting a pool because I don't want to waste my time driving out there." That should have been my cue to not do business with him but... fast forward. We told him right at the beginning we wanted a pool, fire pit, shade structure, and outdoor kitchen. He said he could do everything. He waited until July to submit the application for the shade structure which caused additional delays. We ended up finding out that he was not licensed for the shade structure and we had to submit an owner-builder permit. The shade structure permit was not approved until January 2024. Anthony did not follow up with the city on our permits so I was calling myself and relaying the info to him. Our pool was not finished until April 2024. His workers were trying to put together the shade structure, but we could see them struggling. In fact, you could gently push on the frame and see it wobble! Scary especially since the top was not attached yet. When it came time to inspections, I asked if we needed to be home, to which he and his fiancé, Allyn, said no. Well, we failed because the inspector needed to see the indoor alarms. This wasn't the first failed inspection. We had inspections on the pergola that had issues as well. I spoke to Allyn about how upset I was about the lack of communication and how the workers were struggling. She kept saying to look at her reviews on LinkedIn!! That doesn't help me with the poor job she doing communicating now! She ended up saying she had no idea what she was doing, that Anthony didn't know what he was doing with the shade structure, and he should never have agreed to do the job. She told me the manufacturer had no one who could help. I reached out to them myself so already knew she was lying or didn't even try reaching out. Additionally, Allyn made us uncomfortable. She offered to buy us wine and mentioned partying at our house for a barbecue. We don't want to hang out, we just want the job done correctly! We ended up firing them. Anthony said he ordered panels for the pergola and asked if I wanted them. Why wouldn't I? We paid in full for the material! He said he would refund me for the fire pit since we weren't using him for the barbecue. The pergola is now falling apart and we will need it taken apart. Awesome. Needless to say, no refund has been sent our way. We are upset with the quality of the pool which was left with tape on the tile and fountains, chipped fountains, and jets that were not properly installed. I have taken this to the BBB and Contractor's Board. Do NOT use Poseidon Pools.

Khang was fantastic! I had already installed my replacement pool motor myself, but I accidentally…read moredamaged the shaft seal during installation and also had a loose wiring connection. Khang quickly diagnosed both problems, repaired the shaft seal, corrected the wiring, and got my pump running perfectly. He didn't just fix the problem--he took the time to explain what went wrong, answered all of my questions, and gave me practical advice on maintaining my older pool. He pointed out that my 72-year-old fiberglass pool only has one return jet, explained why that affects circulation, and even showed me why he believes there's a partial clog in the plumbing. He also recommended products that would actually help instead of trying to sell me things I didn't need. He even told me to return the metal stain remover because he didn't think my stains were caused by metals, which I really appreciated. Khang was honest, knowledgeable, patient, and professional. As a first-time pool owner, I learned more from him in one visit than I had in months of trying to figure everything out on my own. I highly recommend Khang to anyone needing pool repairs or maintenance. I'll definitely be calling him again.

Khang has been amazing! He's professional, reliable, and always goes above and beyond. My pool…read morealways looks spotless, and he takes the time to answer any questions I have. I truly appreciate his hard work and highly recommend Khang to anyone looking for honest, dependable pool service!

Just wanted to say thank you to Mike. He solved my pool problem that I was having with my filter…read morehis knowledge is beyond incredible. His customer service is superior his 10+ in my book. I recommend him to all my friends who have a pool thank you thank you thank you Connie.

Pool pump died!!! Was referred to Nelson repair - very pleased with service. Professional, great…read morecustomer service, outstanding job!!!!

Blaine came through for a weekend emergency repair. He was not the first person I contacted. First…read morecompany couldn't figure out my issue. Blaine diagnosed it within 3 minutes. AND repaired a repair the first company did. Gave me very fair pricing, with great service. Blaine is super nice man, and was great with my children's curiosity! I will be reaching out to him for all my future pool, decking issues. He also walked me through some future issues that may come up due to my old set up. If you're reading this, I would give Blaine's Pool Service a call. Don't waste money calling another guy, just to then call Blaine.

No call, now show. Contacted Blaine about coming to look at some staining in my pool and scaling on…read moremy tile. Made arrangements to meet at my home the next day after 4:00. No call..no text..no show. Took time off work to meet. Sad that many contractors do this nowadays. We'll find someone else.

Recently a tree fell in my yard and destroyed all my pool equipment, I selected M&M Pool…read moreConstruction, a local company in Carmichael, to do the replacement. Mike, the owner, was extremely knowledgeable. Before beginning the new installation, he took the time to identify for me all the old and unmarked water and electrical lines in the area. if there was a. better way to do something, he discussed it with me. And, when he and his worker came with the new equipment, they had it all installed in a day. The end result is so much better than what was there before. Lights, slide, jets, all work great. Best of all, I can now operate the pump, heater, timers, etc, from my phone and the app is so easy to understand. I would highly recommend this company to anyone in need of pool construction, repair or routine service. I feel my pool is in very good hands!

We received excellent start up & initial maintenance services from this company after putting in…read moreour new pool. Kevin came out & was SO helpful & informative! He provided great customer service with his pleasant demeanor & professionalism. He gave lots of instruction, useful recommendations, & did some problem solving. We appreciated how accessible he made himself to communicate with & all the knowledge he shared.