One day I went down to Hoy's and bought 20 bricks, the next day I bought 30 bricks, the price was…read more$.99 each. Today two days later I go down to Hoy's and try to buy 20 more bricks, they want to charge me three dollars a brick. They put the SKU in, it looked like the same skew the old skewer that was on the pile of bricks. Either they raise their prices or it was on sale, but the guy there didn't know . I don't know but I didn't buy any bricks because $60 for 20 bricks is crazy. I can go up to Home Depot and back and still save about $30.00, or a little more. cost me a lot less to go to Home Depot so that's where I'm going. Home depot only charges . 78 cents , is the regular price. While I'm up there probably go a bit lots of other stuff too.

I'm done with this store. The young blonde cashier seemed to get a kick out of my frustration -…read moretwice in two days. First, when my purchase shocked me because it was way pricier than expected (little did I know it was due to the new hire retrieving a PVC pipe that was a quarter inch too big unti I got home.) She didn't bother questioning why the fittings I was purchasing along with the pvc pipe would only fit a 1/4" smaller pipe. Secondly, when I tried to return the wrong pipe, which was the new hires who seemed like a fish out of water while assisting me was who was at fault, she smugly told me it was non-refundable. The manager minimized my distress, despite my explanation that this week marked a difficult anniversary, having witnessed three deaths a year prior. So any added stress was not what I needed. He minimized my emotions because "his Dad is dead too." This man was significantly older than me. He then even tried to claim that 1 1/4" PVC pipe does not exist, he later corrected himself. Lastly, the new hire that sold me the wrong sized pvc pipe, had the audacity to lie right in front of me until I proved him wrong. This week, I've made significant purchases at that store. Although two staff members during previous trip there that week were friendly, the manager's approach was disappointing. He belittled me and seems to abandon new employees without proper training, leaving them unprepared to assist customers. Furthermore, the cashier's smirk added to my discomfort, ensuring I will not shop there again. They eventually admitted I was in the right & exchanged the pvc pipe, but that didn't make up for how terribly they treated me throughout the whole ordeal, and no apology was ever offered.

I had called prior to coming in to the store to see if they would thread a couple dozen pieces of…read morepipe that had already been purchased elsewhere. I called prior because this is uncommon and wasn't sure if they would be interested in that business. The young man that I had spoke to on the phone was HAPPY to help, gave me quote, and told me to come on in. I went to the store and stood at the counter waiting to be acknowledged and checked out for about 15 minutes. I was extremely patient and watched people enter the store AFTER me, and they were greeted friendly. I looked around to see if I just blended in to the background, but no, they looked at me and then the other gentleman and told him he was next. I said something about it, and the older gal told me she didn't see me, mind you I was standing 4 feet in front of her for 15 minutes. The woman was visibly upset that I bothered to stay something about not being acknowledged, so I asked for the young man I spoke to on the phone with a quick description of what I was looking for. She laughed and said that they won't do that for me. I explained I had called ahead and got the ok, but she then described that the young man that answered the phone was challenged and shouldn't be answering phone calls. That he NEVER answers the phone. (keep in mind I have spoken with the kid on the phone on more than one occasion, and has been the ONLY person to answer the phone when I call.) She placed blame and shame to this hard working young man and was extremely rude. I asked to speak with the young man to let him know he was appreciated either way, but instead some older guy came out and was even ruder than the woman. I asked him a couple of questions, and my mid sentence he just walked away! I said, "Excuse me sir", his response, "SCOFF, you can figure it out." After describing this encounter to another local business in Browsnville, we were warned that Carlson's Hardware had continually rang them up for more money than the marked price of the purchase. They reviewed their receipts after years of support and found that this was a common mishap. City Council was contacted. We just went in today for supplies and thought we'd verify that they weren't over charging and it turns out they DID IT AGAIN! They attempted to deny the "mistake", and we had to physically show them the numbers don't add up like that. After arguing us to be wrong they finally said, oh you know what, you're right. Funny how it never happens to be less, and is ALWAYS more.

One star, is one too many…read more Make sure you check your prices before paying!! All totals are added up on a calculator by the staff, and funny that it never ends up being LESS than the total, but always MORE. Just about everyone in Brownsville has had an experience of being over charged here. I have had to point out that the totals were incorrect nearly EVERY time i come in. I've had countless horrible experiences here, and always attempted to put my best foot forward to find resolution. Always met with sassy remarks and attitude. When I'm overcharged, or you mixed my paint wrong for the THIRD TIME IN ONE DAY, I still come in with respect as that's how I treat my customers. As a small business owner, i can say first hand that if a mistake is made, you need to handle it with an apology and respect. Not by acting like a 5 year old. I made a deal with the owner of this store to purchase rolls of stretch wrap for my business, we agreed on a price, and said he was happy to sell them to me. We continued this deal for weeks, until one of the gals who worked there abruptly said she would like to charge me more. She said she was aware of the deal I had made with the owner but FELT as though it wasn't enough. I told her until I heard from the owner that deal had changed, I expected to hold to the agreed upon amount, as that is FAIR BUSINESS. She laughed at me, and started name calling as if in the hallways of a high school. Learn to treat your customers with respect. The "I'm better than you" attitude will get you nowhere. Stop overcharging you customers who have worked hard to spend their money at your establishment. This business is a serious joke. They are a franchise of Ace hardware, who I have spoken to and they are appaled at the reviews online and my experiences. I sure hope some change occurs.

I haven't been in here for a few years. It used to be, when I was doing a home project, I would…read moreneed some tool or a fastener, and a person would meet me at the aisle and help. Perhaps I needed a certain screw or paint. They would stay until I was done and had what I needed. I always had the impression that the people working there were retired contractor or carpenters picking up extra cash. Tonight I was in a hurry and the cashier told me which aisle to go to. I met a guy there, showed him what I was looking for, except in a somewhat different size. He barely glanced at my item, waved vaguely toward a cabinet and walked away. I managed with a lot of effort to find what I needed. When I got home it was not the right fastener, no surprise. If only this person had spent 5 minutes with me, I'm sure we would have found it, assuming he knew what he was doing. Next time I will go to Home Depot!

Jan had the absolute worst customer service. She was rude and Ahmad an attitude. Won't be returning.read more

Fifty years ago I was new to Eugene and struggling to make ends meet. I had a couple of repairs to…read moredo and showed up at Eugene hardware. Turned out I would need a hammer for the job and I couldn't afford one. I bought the rest of the things I needed and they loaned me the hammer. I still come here because you can't beat 50 years of kindness and excellent service.

Love having a local hardware store in south Eugene. The people are always helpful and I appreciate…read morethat they still sell screw, nuts, bolts, and washers from bins. Their selections is quite good as well. So why the three stars? The restrooms are really quite poorly maintained. The outside of the store is completely covered in spider webs. Just kind of gross. A bit of attention to detail goes a long way.

I have been coming to this store for many years. The staff has always found a way to help me solve…read moremy problem whether it was a broken speaker mount, a loose handle on our band's mixer or a drainage system for my yard. As a member of this community for nearly 30 years I can tell you this is the best hardware store I have ever seen.

I needed a paint match for my deck and they went above and beyond! They came pretty close but Vici…read morewasn't satisfied and decided to start from scatch with a fresh gallon of paint. I only paid for one gallon of paint but they used two. Every time I go in there everyone is extra friendly and helpful. They definitely have a culture of service at Town and Country!

For the past 2 years I've been here almost weekly. Sometimes several times a day. I have always…read morereceived amazing service. Most of them know me by name. Simon is so knowledgeable, kind & always offering different options for my projects. One day my knee was acting up & I believe it was ryan that shared a recipe for inflammation that has helped tremendously. Great team of knowledge people, great products and I don't have to drive to eugene!

I can't say enough about Simon. I came in with one of my dad's saws. It was older and we discussed…read morepurchasing a new saw. He was so amazing. He made sure I had a working saw that I could use and in my budget! I can confidently change the blade!

Always a pleasure to buy hardware, gifts and many other necessities from a small town hardware…read morestore.

This is a slice of heaven in Scio! Mike and Melodee are always so friendly and helpful. They always…read morehave what I need. Besides all of your home and hardware needs, they have a wonderful mercantile with tons of home goods and beyond!

THIS is how a locally owned and operated business should be run. I have been to Monmouth Hardward…read moreseveral times throughout my 4 years at Western Oregon University, from getting paint for Freshman Dorm activities, to my senior year getting wood cut (for free I might add) for my fraternity's letters, the couple that owns this shop is amazing. Customer service is impeccable, and they really are not in the business for the money, which makes it all the easier to shop there. I went in one day looking for buy a power drill for a project I was working on with some roommates on our new house, and the owner wouldn't let us buy one, but rather told us to borrow his personal one and bring it back "whenever". Their prices are very reasonable if you do go in to buy anything, and if you take personal projects in with you, they will sit down and figure out exactly what you need, take you directly to the part, and even help you install it if you want. No nickel and diming here, even after I moved to Salem, I still drove back here when I needed something. 5/5

Came in here during a local festival because we had a booth at the park. Needed some Scotch tape…read moreand the lady at the counter greeted me and she showed me where it was located. She was very helpful and pleasant.