Robert Spano owner of Robert M. Spano Plumbing & Heating Inc. (Family member of my grandfather "Cousin" on my mothers side and "2nd cousin to my mother". Recommended to me as a great plumber. Far from it and not even close to family oriented.) is the most rude business owner I have ever met. He cursed me out and called me a foul name and degraded me as a client and as a family member. "Robert Spano called me a little s***. Meanwhile he's shorter than me". Now imagine just being a client only and not related... scary to say the least. Communication is terrible with this business. They don't return emails, they don't return texts, they don't even email back and when you finally get them on a call they rush you and verbally abuse you as a client and are extremely rude!!! He spoke absolutely terrible to my wife on a phone call which should never be allowed and never apologized. Who down talks a lady and someones wife as a business owner!!!!! Zero consideration or any respect and all about money and business. Robert Spano is not personal at all and has zero heart and only cares about the dollar bill. Spano Plumbing never finished my work at my home and is now demanding a final payment of $1,065 and summoned me to court 475 days later. If it cost me $1,065 to get rid of this terrible business and terrible family member Robert M. Spano Plumbing & Heating then so be it and goodbye. The worst service and business I have ever came across. I have never encountered any business that couldn't hold a conversation about a cost for additional work and have the owner of the business (Robert Spano) lose their temper based off of questions regarding a quote! I never wanted to write this review but, taking me to court for $1,065, work not completed on my home and cursing me out as a client and talking absolutely terrible to my wife on a call. That's enough and other homeowners need to know about it. Robert M. Spano Plumbing and Heating Inc deserves zero stars and is the most disrespectful company I have ever encountered. read more