I must say that Ridgefield Plumbing and Heating has never failed to impress me with the professionalism they always display. Manny arrived yesterday to fix clogged drains as well as my dishwasher. His people skills are excellent, acknowledged that he had been here before, pleased to see me, and didn't yell at one of my dogs who wouldn't stop barking! Thank you, Margpie Baritz read more

As usual, the very best plumbers in Fairfield County. Everything was done professionally, perfectly and well beyond reasonable cost. John, the owner, came to review the project and provide an estimate. Kevin, the service technician moved a drainage pipe into the joist (in probably record time). Scheduling was fast and easy as well. I will always use Ridgefield Plumbing for all our plumbing needs. If you want the best, call them! read more

Ridgefield Plumbing & Heating - Plumbing Near Me - Ridgefield, Connecticut

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Used to be good, horrible now. Guy came to fix the pipe under my sink. Had to call back bc it was leaking underneath. Then he took out the pipe that he had replaced. He scraped out my iron sink around the hole then when he went to reinstall, the hole he made was too big for the silver ring which basically fell in. he went to his van that was a gigantic mess of two or three feet of junk. He came back with a larger silver ring to put over the gap. He put a small amount of silicone around it which fell off immediately after first use. Now there is a permanent puddle in my sink bc the ring is too high and water doesn't drain. He ruined my sink and then told me I need a new one, which means a whole new vanity too. Multiple calls back to this company bc of this shoddy job and zero phone calls back. this is after being a customer for years. Avoid this company! read more

I've had a great experience with Ridgefield Plumbing. Anytime we've had a plumbing emergency they've been very responsive and quick to fix the problem. Steve and Manny are both fantastic. They are very easy to deal with, do their work quickly and effectively, and go out of their way to communicate and do things right. Like all contractors they're very busy these days, especially for non-emergency work, but I wouldn't hesitate to use Ridgefield Plumbing. read more

I used Ridgefield Plumbing about 18-19 years ago several times when they were a smaller company and John Proctor came and did a great job. Now its all about the money. I made an appointment, told them I had my counter and sink replaced. Told them I needed the water supply and drain hooked up and the garbage disposal hooked up and made a point to tell them that the plumber would need to bring whatever gaskets and mounting equipment that was needed as garbage disposal was not new. They came, told me they didn't have the gaskets etc for the garbage disposal and would hook it up without disposal. I said don't bother but they said they would still have to charge me $200 for the first hour. That is ridiculous. I asked them why I should have to pay for that when I told them in the first place what was required. No answer. I then asked what it would cost when they came back to do the job I wanted them to do in the first place. They told me it would take an hour and it would cost another $200. Fuming I said ok. What choice do I have. Then when they came back the guy took an hour and a half and it cost $300. It was really only 1 hour and 5 minutes, I timed it. But apparently they charge you for the 10-15 minutes that they stand around shooting the shit with you after they finish the job. So $500 to hook up a sink with garbage disposal. Rip Off!!! Buyer Beware! read more

Left unfinished work, returned after one cancellation and needed a part. Have not responded to an email or phone call (only get answering service) in 5 weeks. Awful, awful customer service and even worse human beings. Never, ever use unless you like being frustrated and ripped off. read more

Another No Show from this company!! Their SECOND NO SHOW IN 3 WEEKS. One call for an emergency big job where water is pouring into my basement from a broken water main, and the the other for a stopped tub drain. No call, no show - what are they playing at? read more

Had a well get hit by lightning and Ridgefield Plumbing came out in 20 minutes, They hustled and put in a new pump in 3 hours. Guys were amazing - worked really hard and extremely respectful. An all around top notch experience - so great to find a company that can not only respond quickly but can actually do the work in a quality way! read more

Excellent job, I was really happy with Manny. Showed up on time, was very courteous, explained a problem and fixed another issue before I had a chance to ask him to do that, I guess he noticed it. Another plumbing company was not able to fix it and recommended them. My new go to plumbers for sure. I don't understand the comments on pricing, they were the same as others. And a guy complaining about them wearing hoodies, they are plumbers! What do you them to wear? read more

Not sure what is going on over there but the owner is completely out of touch with the issues at hand and ends up causing more problems than were original one. read more

Reliable and hard working staff. Always able to get in contact and get results quickly. Work is efficient and never needs a second look. Glad to call them our plumbing and heating crew! read more

The technician, Steve, who came to our house for a variety of large and small projects that had accumulated (replacing an old water heater with a tankless unit, replacing an old oil line, fixing two faucets, replacing an instant-hot water unit in the kitchen...) was incredibly thorough and professional. He and his crew were efficient, communicative, prompt and clean. On the two occasions I had to ask follow up questions Steve came back out promptly and addressed the questions I had. I would highly recommend. read more

Amazing service at a reasonable price! We were without water due to frozen, burst pipes. Ridgefield Plumbing & Heating called us back promptly and fixed the pipe. We were extremely pleased with their service. read more

I have to say they are very responsive and professional manner. Certainly solved our problem. But their price is the highest I have encounter. I think they are double if not triple of what the average maybe. I don't think they care too much about repeat customers, I feel like we are being robbed blind. read more

Over the years I used Ridgefield Plumbing, last time was when Manny did good work for us in 2016. After noticing a leak behind our pedestal sink, I called and explained that we had a leak from a pedestal sink and made an appointment, after explaining we have used Manny several times. Then our boiler blew up and I had to postpone the plumbing appointment for a week due to the boiler install which would require no water for that day. I spoke to the same woman both times. The plumber who arrived was a nice kid, but he showed up very late, after 6 pm, looked at my pedestal sink and told me there was a leak. Duh! That is why I called. He said it was too late and he couldn't fix it, and recommended I buy a new sink since ours was old, as were the pipes, and to get it all fixed at the same time, quoting me a price of $160 an hour, with it taking between one and two hours for the job. He then got a phone call which he took outside. He came back inside and told me the charge for the visit (doing nothing) was $235 which is outrageous. He said they recently decided that now Redding was an out-of-town charge and was time and a half. I spoke to the office THREE TIMES prior to the appointment and was never told that Redding was now considered an out-of-town charge. I paid $235 to be told what I already knew -- that I had a leak behind my pedestal sink (the trap was leaking.). $235 for NOTHING! The kid actually said but at least we are not charging for night work (after they kept me waiting all afternoon for them to show up). DON'T USED RIDGEFIELD PLUMBING! read more

Plumber showed up hours late. When he finally got to work, he spent much of his time here just chatting instead of working. He wound up charging us for every word. At the end of the job, the plumber sat in his van (apparently making phone calls) for 22 minutes. That 22 minute period was added to the time for billing. The actual job took under fifteen minutes (a simple joint solder on a drained and already exposed pipe.) If I were not disabled, I would certainly have done it myself. I was charged for an hour and 20 minutes of work time PLUS an hour for travel from Ridgefield to Bethel. Travel time was never mentioned when I contacted Ridgefield Plumbing. I asked if they serviced my area and they said yes ... just yes. This is deceptive and is downright thievery. The plumber left a mess and scratched the floor without apology. Calls to the main number were not returned. When I finally got someone who claimed to be an owner, he said he couldn't help me because "the other owner" had handled the call. Find someone else unless you have a whole lot more money than common sense. I wish there were a zero star option. read more

There was a small drip in the garage ceiling, above which is a bathroom. Try as we night, we couldn't figure out the source. We called Ridgefield Plumbing on a Saturday and they came within the hour. They advised us that it would be at time and a half because it was a weekend but the rate was still reasonable. Instead of dismantling the toilet, etc., Steve opened up the drywall a little and found a pinhole leak in a copper pipe, and fixed it quickly and efficiently! He did a great job of cleaning up during and after. Highly recommended! A++++ ! read more

Ridgefield plumbing is the best plumbing company around! They have reasonable prices and their staff is exceptionally personable and extremely knowledgeable. I would definitely recommend this company! read more

Lol guys who go to your house are not shaved, are dressed with hoodies and dirty uniforms it made me wonder rather I was going to get my copper pipes fixed or stolen from me. They do indeed weld very well, also perform a clean job. read more

I have found John and his staff to be extremely professional, their prices are fair and they work with their clients in all respects. I have a home where the previous owner considered himself "handy" and as such we have had huge plumbing problems since the day we moved in. We had a number of other companies in to fix things and while they tried, none were able to actually resolve the issues. Ridgefield Plumbing got my home back in working order for a reasonable price in a reasonable time frame. They have also responded incredibly quickly when emergencies have occurred and been very reasonable with those prices as well. read more

VERY disappointed. Although his staff was professional and courteous, his actual fees were way over his estimate. He also broke something in our home and did not take responsibility, and he refused to return our phone calls to discuss - read more

In general, plumber's suck at customer service. I often feel like I'm being oversold or over charged, they are messy and rarely keep to the schedule. With that said, I had a very good experience with John. We asked them to replace an old outdoor water faucet. They suggested a slightly more expensive model that is self closing for winter. It was the right recommendation. In the past, I had to climb a latter in the basement to turn off the water and open the faucet to let the water out to prevent freezing. The valve was old and continued use would require replacement over time. They were quick and I paid as quoted. They are now my plumber on call. I just called them for work inside my house. Let's see if they clean up after themselves. read more

Installed an on demand water heater that he wasn't factory trained on. Multiple call backs due to bad installation, didn't realize propane line was too small, didn't properly set up condensation line plus several others mistakes. He finally just stopped returning calls and sent a bill for 220.00. Find another plumber read more

I have tried many other local plumbers over the twenty years that I have lived in Ridgefield but these folks are so professional, responsive, knowledgeable and fair that I have stuck with them since the first time that I tried them some years back. My experience has been that they always call back, that they respond promptly and reliably and their charges have always seemed quite reasonable. I would highly recommend Ridgefield Plumbing. read more