My husband went here 5 years ago and wanted to go back for second opinion - we drove hour and 20…read moreminutes for him to feel comfortable and cared for! Excellent staff... and Dr. Phams amazing!!!!! day after extraction and cavities filled and doing great!

If I could give no stars I would…read more I initially visited this office for an appointment with Dr. Pham to check an implant she placed. Upon arrival, I was unexpectedly met with a balance from 2022--one I was never informed of, despite having paid my balance at my last visit. Back in 2022, I was persuaded to undergo a deep cleaning, even though I had no history of needing such treatment. The office failed to verify that my insurance only covers two sites per visit, leading to a denied claim. They later resubmitted the claim, falsely stating that I required the entire treatment in one visit due to "severe dental anxiety" and that the procedure took two hours. Neither of these claims were true--I have never had dental anxiety, and my visit lasted about an hour at most. When I returned in 2024 to have my implant checked, Dr. Pham refused to see me unless I paid the disputed balance. The situation was poorly handled and disappointing. After posting my initial review, Anthony, the office manager, reached out to apologize. While they never offered to check my implant again, he did seem sincere, and the office ultimately forgave the balance. My issue was never about the money--it was about the lack of communication. Because of Anthony's effort, I agreed to remove my review. Fast forward to 2025, I continued experiencing concerns with the implant Dr. Pham placed. I reached out to the office, hoping she would evaluate it. I spoke with Anthony again, who said he would relay my concerns to Dr. Pham and instructed me to call back the next day. When I followed up, I was told that Dr. Pham refused to see me because another dentist was providing my routine cleanings. For clarity, I have not had any major dental work done--only standard cleanings twice a year. I approached Dr. Pham as a paying patient, simply seeking her expertise on her work. I wasn't looking for a favor or free service--I just thought it was reasonable to have the doctor who placed the implant assess it. Not only did Dr. Pham refuse to see me, but she also didn't have the professionalism to speak to me directly. This experience has been incredibly frustrating and disappointing.

Horrible service. I have used them for a while and they seemed nice and have done great work,…read morehowever the last two visits have been HORRIBLE. I just drove from Dallas to see them and they informed me at the desk that my insurance would not be covered. That I would be paying out of pocket. I had received a call from the the day before asking for my insurance info and when I gave it to them they said -and I quote- "we will call you back today if there are any issues". I received no call. Drove over and was met at the front desk with two women telling me "we called and told you this" when I got upset about them saying it'll be almost $700 out of my pocket for a cleaning. I received NO CALL from them and I am at a loss for why they thought they had called me. I shouldn't have come back to them.. after the last visit for a simple teeth cleaning I was left horrified by how rough the assistant was, my gums were left bruised! I understand bleeding from time to time, but bruised to such a degree was horrifying! I will not go back to this place and I will not recommend anyone go there.

Do NOT go this dentist! I was very rudely treated by Lisa and she runs the office like a marketing…read morescam! I came for a dental exam and the tech told me I needed a deep cleaning. She kept on and kept on telling me about the price and how much I needed the cleaning. I finally asked her if they do payment plans and she stopped what she was doing and went to get "Lisa" to discuss. Lisa presented me with a deep cleaning cost (that Included a $175 toothbrush of course) and said I could either pay their office $460/year and get 20% or I was "preapproved" for this dental credit card. Very fishy that a dental office is pushing a credit card... Dr Desai is very sweet and her office is not ran like her temperament is! When I was finished i was given back to Lisa who had everything that I needed to be done laid out. Since the total was over $7k I asked again if they had an actual payment plan like their website said they did. Lisa responded, "well how much could you pay for each month?" I said I didn't know and that I needed to find a doctor who had a payment plan. She immediately became very snippey, short and rude with me. She said, "well you're not going to find that so good luck." She didn't make eye contact with me after that. She had me sign the paper and said she would give me a copy. She neglected to put that paperwork and all my photos (the majority of the cost I paid for) into my folder. The office also charged me $119- they told me when I scheduled the appointment that it was $99. I called after I left to ask about the change in price and the person told me that it was a PPE/ covid charge. When I asked her why she didn't mention that when i scheduled the appointment she rudely said, "well I don't know. That's the fee." If you're looking for an actual dentist and not to be pushed into buying unnecessary things like a $175 toothbrush and looking for a doctor who actually likes patients And is willing to work with them, do NOT go here!

My son has Autism and for me to find a team that treats my son with patience and empathy it's…read moreimperative. My son loves coming to this location because the team makes him feel comfortable and they answer all his questions. Everyone has a great attitude and if there is a wait they let you know so that you are not waiting not knowing what is going on. This is my dentist family practice for life.

Love the the office staff they always answer the phone and help assist my needs and go over my…read moredental plan in detail. I had a great experience with the specialist dentist and the main dentist in the facility making me feel comfortable and listening to my needs . Thanks for all you do

Dr. Nishi Arondekar, Krystal, and Elsey were all amazing! The attentiveness, flexibility, care,…read morepatience and professionalism displayed made this dental experience the best one ever. Getting your teeth cleaned and examined can be a nerve wracking and invasive experience. Fortunately my concerns and questions were all met with transparency and reassurance. My family and I have finally found our Family Dentist and I'm actually looking forward to my next visit!

I started researching the local area dentists through the Texas State Board of Dental Examiners and…read moreDr. Arondekar (Primrose Dental) was the only one of the few that I reviewed which had no recorded patient complaint or disciplinary action history. Also, the dental program that she graduated from at the University of Michigan is ranked number one in the nation. The office visit confirmed the expectations with extremely professional and caring staff in a fully patient centered practice that does not suggest the usual unnecessary treatments to every patient or the common dentist practices of running from chair to chair to maximize their profits. The last patient of the day received the same attention as it is often the case with the early morning appointments. Also, all the traditional paperwork is digital at this practice and the equipment and the panoramic display of the dental x-rays were additional benefits. Furthermore, the practice offers affordable care even to the uninsured which makes the overall experience an amazing value proposition.

Dr. Dube and her staff are awesome. I have terrible anxiety when it comes to dental work as I'm…read moresure the majority of the population have similar issues. They are very thorough and made me feel at ease and calmly communicated everything very clearly. I would highly recommend Dr. Dube and her staff for any of your dental needs! James Teal

A dental emergency needs immediate attention. After doing the Invisalign, Dr Dube, and dental…read moreassistant, Anna constructed a set of temporary veneers made from an acrylic material cemented onto my teeth with temporary cement. The process took place on a Thursday. The following evening I noticed an issue with the temporary; a part of the temporary had a hole. I called the emergency line at Smile NRH at 10:20 pm. At 10:25 pm, Dr. Dube called back, providing her cell phone to receive the photos. She adjusted her schedule on Saturday morning to get me in to fix the temporary. Dr. Dube followed up on Monday to ensure I had no other issues. In addition, Jackie is accommodating. She works with you and your dental insurance, scheduling appointments and following up. Robyn is one of the best hygienists. She is thorough and caught my bone atrophy, where I got immediate attention to prevent further bone loss. Dr. Dube and her staff are knowledgeable; empathic they genuinely care about their patients; there is communication setting proper expectations. Thank you, Smile NRH Amanda B.

I have been going to this office for many years. Everyone that I have encountered in the business…read morefrom Candace in reception to Carrie the hygienist is very good at their jobs. Dr. Wang is a very competent and thorough dentist! I have had extensive dental work over the years. I had to have two small fillings recently and he is the first dentist to do the job so that there was no discomfort or problems after the work was completed. I highly recommend this office for your dental needs!!

Dr. Joseph is amazing! She is very kind and considerate and provides many options that make sense…read morefor your current budget. Cannot recommend her and her practice enough!!

Dr. Joseph is the best! Very caring, very attentive. Wants to make the best decisions for your oral…read morecare.

Dr. Williams is so kind, gentle and understanding! His…read moreoffice staff is also professional and efficient! My husband and I have both had dental work under Dr. Williams with his dental assistant. They work well together and anticipate the need and the timing of the next step! Please consider calling his office and making an appointment! I

Love Dr. Williams! Every person in his office is kind and professional. Their…read more passion for providing the best care to their patients is clear in everything they do. They were wonderful with my son as well and I love that our whole family can go to one dentist.

Had dental work performed by Dr summerlin and his assistant Lupe. They did a great job. I highly…read morerecommend them.

how do you build a business, one customer at a time. How do…read moreyou lose a business, one customer at time. I don't know if the employees get their attitude from their boss, but they really think they're smarter and know more than everyone else. The most unorganized office personnel that I've ever seen in my whole life. If something is not right, it's always the patient's fault. After my last appointment I'm starting to question the people that work in the back also! Too many kids and incompetent people in charge! Keep up with all your paperwork, especially any hand written notes. This took me several visits and several issues to come to the realization that it's just not gonna get any better at this place.