I was a customer for over 2 years. I started off using their service when I lived in Queens and…read morecontinued with their service after I had moved. Never had an issue with them up until April 2024 when some of my items were stained. When I contacted customer service and even sent images, the lady on the phone tried to tell me a pen was found inside my laundry. Complete lie. I always check my laundry before sending it away to make sure nothing is inside the pockets or inside the laundry bag itself. I do not carry pens inside my pockets FYI. What got me upset and the lack of trust with them was two things: Trying to pin the blame on me. Instead, why not admit it was the staff's lack of attention and being sneaky about it. If you made a mistake the least you could do is admit to it and let the customer know. Don't try to say "People make mistakes." If this would have been the entire laundry were you going to send the laundry in return to the customer? Lastly, the lack of customer service and attention is the worst. After we finished talking she then tells me how she will talk to the manager and get back to me. Guess what? I am still waiting.

I was not only a loyal customer since 2021 but I recommended them to others. Busy moms need help…read moreand this was a service provided I trusted until....I received my last order full of bright yellow stains on my white and light colored clothes. I reached out to them with pictures and a spreadsheet that included links of where the damaged items were purchased as proof of cost. It total I had about $247 worth of damaged clothes. Some items I can't replace. Their initial offer was to issue me a store credit of the price of my last order ($107). Who wants a store credit after loosing all that money in uniform shirts and other items. When I reached out again, I was told the best they could do was refund the $107 instead of a store credit. I wonder how they would feel if they had to come out of pocket to buy the same clothes that they didn't damage. If you choose to use them, do not give any items you care about.

I got overwhelmed with all the laundry I had to do! one of those weeks! when I saw the add for…read moreGhost laundry , I took it as a sign! well, I wasn't disappointed! my laundry was picked up at my door on Monday morning and was delivered back to my door on Tuesday morning, washed, soft and folded! they kept their promise and I will definitely use them again in the future. They were very easy to work with. Highly recommend.

From the owner: Ghost Laundry – Premium Wash & Fold & Dry Cleaning Pickup We…read moremake laundry day effortless. Ghost Laundry offers eco-friendly, high-tech wash & fold and dry-cleaning pickup & delivery right to your door. Our smart washers and dryers protect delicate fabrics and automatically stop when clothes are perfectly dry. Every item is cleaned with hypoallergenic, high-quality detergents, folded with care, and packaged beautifully.

Really nice owner who helped a couple of tourists out with our laundry. There's a waiting area out…read moreback and it was a very chill experience. Recommend!

Terrible place. This was honestly one of my worst experiences with any business. Half the machines…read morein this place is out of order. It's really old and the machines that work, don't work well. There are other laundromats in the area that's much better. Old lady there is really nasty too. Always yelling and angry at lots of customers. Never going back. Don't waste your money.

Great staff terrible ownership…read more I have been a loyal customer for over a year paying for drop-off laundry. The staff has always been very friendly and easy to work with. When I went to pick-up my laundry today they charged me an extra $5 for "a rug." The rug was a small bathmat which they never charged me for before. When I asked the staff member, she politely said it was the owner who added the fee and there was nothing she could do about it. Any business that doesn't value a loyal customer, one that has spent over $2,000 there in the past year is one that no longer has my business.

I usually go to RMA laundromat on Steinway but they were closed because their water wasn't running…read more I decided to do laundry here. They didn't have any customers except me. The lady working there was very nice. The price is the same as RMA. I like RAM better because they are newer, cleaner and I like the washing machine better. (The dryers are the same machines.)

Love it hear very clean & the machines are practically new. The machines are A little expensive…read more But it's worth it.

First time went to a dry cleaner. The Chinese lady with big pretty eyes was nice to me and looked…read morelike she works hard. It costed 23 dollars for a winter jacket and stain removal of a hoodie. They both came out good.

A very good Laundromat in east Elmhurst that you can do your own wash and dry , drop off and pick…read moreup later and dry cleaning is also available at Mr bubbles on Astoria blvd . Many washers and dryers , plenty of space to sit while you wait , large TVs to keep you occupied if you rather watch the tube instead of looking at your phone . Modern machines ,card readers that type multiple payment options and best thing is the many specials deals that is offered everyday . I enjoyed doing my own laundry and the time went fast and I was no rush to leave as the heavy duty machines do a great job of washing and drying your clothing..4.5 stars and the slogan of best laundromat in queens is very accurate.

I'm flying home to California tomorrow, and didn't want to carry dirty clothes in my luggage. This…read moreplace was close to my Airbnb, so I came on down. And I'm glad I did. The place was bright and clean, and everybody was very friendly. It can get busy at times, but I did not have a problem finding an empty washer or dryer. You can pay in different ways. You can pay with coins. With a card that you store value on. Or you can pay with credit/debit/Apple Pay. I used the Apple Pay, which was very. Convenient. Every laundromat is different, so I wasn't exactly sure how to work the machines, but the attendants went out of their way to explain to me what I had to do. Another thing, is they run specials. Currently, they were offering free laundry soap on Tuesdays and Thursdays. Today was a Thursday. Yay! I got everything done in a little over an hour, and I was out the door. If I stay at this Airbnb again, I will definitely come back. Thank you for the great service.

Customer service, until two weeks ago it was great I used to go to the loundry Sunday after 12pm…read moretwo weeks ago I saw a new worker please that service is so bad I do not understand how it is possible to hire people like this woman, does not even know how to do accounts and we have to queue and the worst thing is that it gets rude

This place is pretty nice, clean, helpful staff, wifi, and open 24/7. Machines are up to date…read moreand prices fair. Will definitely keep coming here.