I have very high praise for Mr. Green Carpet Care. The entire service achieved excellent results and was prompt, professional, cheerful, efficient, knowledgeable, and remarkably painless considering the traumatic experience of moving all that furniture into a smaller room for the day.
The first moment was not my favorite. They were so completely booked that we couldn't have the job done before our big wine tasting/dinner party. (I had called about two weeks in advance, so be warned!) We scheduled the Monday after that Saturday night, and got to work preparing the living room on Sunday.
We have a piano and a winekeeper (I think of it as a refrigerator in the living room), as well as a couch and a loveseat that needed cleaning and wouldn't fit in the bedroom anyway. And a few file cabinets and a desk, etc. So there was a lot of furniture to work around. The team that arrived (Eddie and Louis) took it in stride. I bet they've seen worse!
And about arrival: Rachel, the kind, professional voice who made the appointment with me, gave me a time range of 10 am to noon. I started getting nervous at 10:45, but when I called Rachel to confirm on that Monday morning, she said without missing a beat that she would call the technician and let me know where he was. Within two minutes (it seemed like one) the technician himself called to say he was 10 blocks away and needed to find parking but no doubt wouldn't be long. Eddie and Louis arrived within 10 minutes of my phone call.
Our carpet is many years old and had never been cleaned. Eddie guessed the age with expertise and gently reprimanded me, suggesting that we have the cleaning done every year or so. When I told him we couldn't afford it, he immediately backed off. Later, when he measured the carpet for the bill, he was loose with the tape measure and the 350 sq. ft. that my husband estimated turned into 320 sq. ft. on the final paperwork. Rachel quoted us $110 for each couch, but Eddie charged $99 for the second one because it was really a loveseat. He saved us about $70, he said. I believe him.
My favorite moment? He called me into the bathroom when he poured the first bucket of dirty water into the toilet. He wanted to show me what came out of the carpet. "I can imagine what came out of the carpet," I said. Afterward he told me, "Now I'll start the bad part."
The bad part was the most trafficked, and there were some heinous stains. While Mr. Green was unable to restore the carpet's original color (moving some things out of the room revealed it) or make every stain disappear (I don't blame them AT ALL, knowing how long we've lived like this), the carpet is bouncier, much lighter, and unquestionably as clean as we possibly could have hoped or wished. And the stink of some unmentionable stains is completely gone. Our apartment smells great!
Similarly, the couches are much improved; if not perfectly stainless, the stains are less pronounced. And the sofa and loveseat smell terrific.
I wasn't treated like a criminal (I had expected scare tactics and harsh reprimands); I was spoken to in clear, understandable English about billing, aftercare (how long to wait before each section of the room would be fully dry, for example, or being aware of slippery feet as I walked from carpet to tile), what extra services were provided (such as an asthma/allergy prevention), the sequence and moving protocols Eddie and Louis followed. And they were quick, in and out in less than two hours.
I told Eddie I would recommend Mr. Green Carpet Care without hesitation, and I am happy to have started here. 4 stars instead of 5 only because they didn't work miracles. read more