Great service and cleaning. We have used Pro Grill with our Traeger and never disappointed…read more Edgar is wonderful as are the other technicians

I regret hiring this company. I spent well over $1,000.00 on repair of my grill including a new LED…read morelight harness, switches, burners, etc. Everything they recommended and told me I needed. About a year after install of the parts from pro grill, the LED lights begin to fail and then stop working completely after a year and a half. I used the grill less than 5 times since their work so noticing wasn't highest on my agenda. When I realized the lights were completely out, it was a year and a half time from date of repair. I reach out to pro grill for help. The first person (didn't get his name) wanted and tried to help and said they'd be getting back to me. No one ever did. I had to reach out 3 different times over the span of a month. They'd respond after a week or so to each email or voicemail left. I felt back burnered, no pun intended. If it's not a new sale, they don't care. It's as simple as that, that's how I feel. They finally emailed me back saying it would cost around $200 for them to come look at my grill and then give me a price on what's wrong and what it will cost to fix. My blood boiled reading that. After spending this kind of money with them on a bbq repair and they don't have the decency to come look and see what failed in their install? LED lights are meant to last a VERY long time. Not a year or year and a half and only using them less than a handful of times. I called them immediately after receiving that email and talked with someone that said, my issue is above his pay grade and told me he'll let the manager know. I asked when I can expect that call and he didn't know. The manager calls me shortly after the call. We speak about the issue, and how I feel. He tells me they don't warranty anything they sell or install. Huh? You charge people thousands of dollars and have no stand behind on the work or the parts you install? Why would anyone use you after learning that? You don't learn that they don't cover it until you need their help though, that's the deal. I tell the manager how displeased I am with the whole experience. Taking weeks if not a month to get back to me, no responsibility taken, making me pay even after a month of trying to just speak with someone at your company, just to have your guy come back and look at their install and parts you sold me, and sell me the same service and part again? No thanks. He finally says, ok, we'll have someone come by and look at it for free for you but if it needs new parts we will not cover that or install. Great thanks, when can I expect that? Our office will call you to schedule. Great thanks a lot. Never heard from them again. That was over a week ago. To the ownership: listen to your customers frustrations. Try and help or solve the issue. Don't shut them down. Improve your communication. Why is it taking weeks to respond to an email or voicemail when a customer has an issue with your service? I bet if I needed a new service of some sort, you'd be Johnny on the spot. Improve manager training, and if who I spoke to is the owner, that's a shame because you failed on every aspect of customer service. Your staff failed in properly communicating and responding, then when it got escalated to management, you did nothing to help solve the issue and what you said you would do, you didn't do and I never heard back from you forcing me to express my experience. To new customers, there's lots of great companies out there, make sure you do your research and choose the right one.

My grill hasn't been cleaned in awhile. It looks brand new now. I def recommend their cleaners. He…read morewas here for about four hours in the heat. Very good job.

Julian came out and cleaned my Traeger timberline. He did a great job. I tried cleaning it myself…read moreand didn't even come close to the job he did. I'll definitely have him come out again from time to time.

Alex did a great job cleaning my grill. He was on time and did everything he said he was going to…read moredo. The grill looks new again. Very easy to work with and professional. I would highly recommend using them for your bbq needs.

Amazing people and great communication Everyone was very…read moresweet. Thoughtful. And know what they are doing.

I had requested quotes from several businesses on yelp to clean my 12 year old Weber. I cleaned it…read moreonce before myself, but it took up way too much of my day, so it was one of those things better to farm out while I do something that I'm good at. Julian provided as very competitive quote, communicated regularly, arrived on time, provided ample expectations on what he could do and how long it would take, and then executed it all as planned. When my grill needs another deep clean, Julian will be getting another message from me!

I have major germ-related OCD. When I saw that my covered and previously clean grill now was home…read moreto rat droppings, I wanted to toss the whole grill away and buy a new one. But hey let's not catastrophize the situation and do what "normal" people do, clean it. If it were left to me to clean, I probably would have taken at least a whole weekend, PPE, chemicals and STILL not want to cook on it. I reached out to Julian and his communication was excellent. He fit me in, gave me a reasonable quote, and showed up on time. 1 hour later I have a brand new grill, just like that. It's incredible, like magic. My mind is now at ease. Thank you for offering this service!

Kory came out right away to look at my grill. He determined that it was a simple fix, didn't try to…read moresell me anything I didn't need, pointed me in the right direction to order the replacement parts for me to fix myself. Kory was a really nice and honest guy and I'd definitely recommend him.

Turned our Viking BBQ from a beat up old, barely functioning dinosaur into a sparkling new…read morethoroughbred. Our outdoor bbq was not doing well and looked the part. It's an older Viking VGBQ41 and worked but wasn't cooking well and had random hotspots all throughout the grill. Hired Kory based on his excellent reviews to see if it was salvageable. He came out and informed me that yes, it was quite salvageable and could definitely be brought back to its former glory without being replaced. Ho ordered some interior burner parts and gave me a very reasonable price to not only fix it, but return it to its former shiny self. Once the parts came in he went to work and completely rehabbed it. A plastic bag had blown onto the side of the stainless steel lid and melted leaving a very ugly large brown spot that I had tried to remove for years. After completing the cleaning it was gone. The bbq looks almost brand new and is back to its original self. No more hotspots and completely even cooking temps throughout. He even explained some functions that I was unaware of and did a fantastic job. Thank you Kory and the BBQ Busters for a complete redo and breathing new life into what I thought was a goner appliance.

Grill Masters was excellent. They came and cleaned our grill and pointed out things that needed…read morefixing. Sure beats doing it yourself. Especially since I can clean a grill but can't fix it.

Great service. Adjusted the gas regulator and spent 5 hours cleaning the grill - price was as…read moreestimated. Nick was fantastic.

Not sure why there are bad reviews- I had an issue with my grill and BJ was exceptional and very…read morequick to respond and help me. By far the best results I have gotten for a cleaning on top of what was needed to be fixed. - and BBQ REPAIR PROS is by FAR the best BBQ Repair Service I've ever used on my 20+ years of owning a big Viking Builtin Grill. Not only were they able to fix a valve issue that prevented me from using my grill for almost a year, but did it immediately and at the best price I found out of four different places. Quick responses and a genuine guy I can also have a great conversation with. I was going back n forth with two other BBQ services that couldn't send someone who actually knew how to repair my grill. All I can say is BBQ Repair Pros are the best! They identified the chronic problem that others could not, but fixed it so my Viking BBQ Grill works almost better than new!!! BBQ REPAIR PROS really are the pros when it comes to BBQ Grill repairs.

I honestly can't say enough good things about this company! As a woman with a disability, I really…read moreappreciated how kind, patient, and understanding everyone was. I wasn't sure which BBQ would work best for me, and they took the time to actually listen to what I needed and helped me choose the perfect one. They made the entire process so easy, from the quote , to choosing the BBQ , to the installation.Their prices were also cheaper than anywhere else I looked, which was such a huge bonus! But what really stood out to me was the quality of service and patience with me. The workers were exceptional on the phone. Everyone I dealt with was so genuine, kind, and whole-hearted. You can tell they truly care about their customers and aren't just trying to make a sale. I felt very comfortable and taken care of throughout the whole experience. My BBQ looks amazing, and I couldn't be happier with the service. I would absolutely recommend them to anyone looking for BBQ cleaning or installation!

Eco Grill Cleaning, a local small business came to my home in Laguna Niguel and cleaned my Weber…read moregas grill on my balcony. The young man spent at least 4 hours working on the 19 years of grime that had built up inside the grill. He did an outstanding job!!!!! When he was done, my grill looked like new on the inside and out and my balcony was left spotless. I highly recommend his service. Now my grill is not just cleaner, but safer from the possibility of flare-ups that can cause a fire. Thank you Ethan. You were worth every penny. His number is: 1 657-203-4743. I cannot say enough good things about this young man's work ethic. It's important wr support local small businesses.

Ethan from Eco Grill is amazing. I have been trying for a year and a half to get my barbecue to go…read moreup over 350° and he was able to finish the natural gas conversion that was not converted properly before and now gets over 600° in less than 15 minutes!