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    OC BBQ Cleaning & Repair

    4.1 (47 reviews)
    Closed 8:00 am - 8:00 pm

    OC BBQ Cleaning & Repair Photos

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    Checked out Yelp reviews and recommendations and after calling around, we chose Lou at OC BBQ Repairs. Lou came out even though Lynx had not shipped the parts, cleaned the BBQ and recommended a couple of other parts. 3 months after the parts were ordered, they arrived and Lou came out the very next day and put everything back together! Great Customer Service Great Knowledge of my BBQ Fantastic Experience

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    2 years ago

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    3 years ago

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    6 years ago

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    8 years ago

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    13 years ago

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    13 years ago

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    4 years ago

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    6 years ago

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    6 years ago

    Don't bother. I made an appointment 3 weeks in advance, and Lou confirmed via email. He was a no call/no show.

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    11 years ago

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    8 years ago

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    6 years ago

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    9 years ago

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    14 years ago

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    15 years ago

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    10 years ago

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    13 years ago

    Lou did a great job. He was easy to reach, arrived on time an my BBQ looks great. I will use him again.

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    11 years ago

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    11 years ago

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    7 years ago

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    11 years ago

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    10 years ago

    These guys are awesome!!!! Did a great job cleaning and repairing the grill. Would definitely call them again!!!! Thanks so much

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    11 years ago

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    12 years ago

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    11 years ago

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    8 years ago

    Just as a follow up this guy has never called or contacted me to tell me why he didn't show or reschedule. A complete jerk?

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    11 years ago

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    8 years ago

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    13 years ago

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    9 years ago

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    9 years ago

    Lou has serviced our BBQ twice now and always does a professional job at a fair price.

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    9 years ago

    Great company. They did a spectacular job reviving the bbq grill. Give them a try - you won't regret it Reasonable pricing.

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    12 years ago

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    9 years ago

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    Page 1 of 2

    Ask the Community - OC BBQ Cleaning & Repair

    Review Highlights - OC BBQ Cleaning & Repair

    Lou came out even though Lynx had not shipped the parts, cleaned the BBQ and recommended a couple of other parts.

    Mentioned in 36 reviews

    Read more highlights

    Pro Grill - BBQ Repair & Cleaning

    Pro Grill - BBQ Repair & Cleaning

    4.5
    (150 reviews)

    Mixup with my appointment, owner called to help fix the situation. These things happen and I…read moreappreciate the communication and customer service. Will update my review after my new appointment is completed.

    I regret hiring this company. I spent well over $1,000.00 on repair of my grill including a new LED…read morelight harness, switches, burners, etc. Everything they recommended and told me I needed. About a year after install of the parts from pro grill, the LED lights begin to fail and then stop working completely after a year and a half. I used the grill less than 5 times since their work so noticing wasn't highest on my agenda. When I realized the lights were completely out, it was a year and a half time from date of repair. I reach out to pro grill for help. The first person (didn't get his name) wanted and tried to help and said they'd be getting back to me. No one ever did. I had to reach out 3 different times over the span of a month. They'd respond after a week or so to each email or voicemail left. I felt back burnered, no pun intended. If it's not a new sale, they don't care. It's as simple as that, that's how I feel. They finally emailed me back saying it would cost around $200 for them to come look at my grill and then give me a price on what's wrong and what it will cost to fix. My blood boiled reading that. After spending this kind of money with them on a bbq repair and they don't have the decency to come look and see what failed in their install? LED lights are meant to last a VERY long time. Not a year or year and a half and only using them less than a handful of times. I called them immediately after receiving that email and talked with someone that said, my issue is above his pay grade and told me he'll let the manager know. I asked when I can expect that call and he didn't know. The manager calls me shortly after the call. We speak about the issue, and how I feel. He tells me they don't warranty anything they sell or install. Huh? You charge people thousands of dollars and have no stand behind on the work or the parts you install? Why would anyone use you after learning that? You don't learn that they don't cover it until you need their help though, that's the deal. I tell the manager how displeased I am with the whole experience. Taking weeks if not a month to get back to me, no responsibility taken, making me pay even after a month of trying to just speak with someone at your company, just to have your guy come back and look at their install and parts you sold me, and sell me the same service and part again? No thanks. He finally says, ok, we'll have someone come by and look at it for free for you but if it needs new parts we will not cover that or install. Great thanks, when can I expect that? Our office will call you to schedule. Great thanks a lot. Never heard from them again. That was over a week ago. To the ownership: listen to your customers frustrations. Try and help or solve the issue. Don't shut them down. Improve your communication. Why is it taking weeks to respond to an email or voicemail when a customer has an issue with your service? I bet if I needed a new service of some sort, you'd be Johnny on the spot. Improve manager training, and if who I spoke to is the owner, that's a shame because you failed on every aspect of customer service. Your staff failed in properly communicating and responding, then when it got escalated to management, you did nothing to help solve the issue and what you said you would do, you didn't do and I never heard back from you forcing me to express my experience. To new customers, there's lots of great companies out there, make sure you do your research and choose the right one.

    BBQ Renew

    BBQ Renew

    3.7
    (180 reviews)

    If possible, I would leave this establishment zero stars. We hired this company to come out and…read moreevaluate. estimate and ultimately repair an older high end barbecue grill and rotisserie. The person who came to inspect the grill seemed legitimate- he wrote up a rather vague estimate, several thousand dollars, inclusive of parts and labor and cleaning. The day of work, some random young kid shows up, not the person who evaluated the grill and assured us he would the work. The person who did the work was awful. They Added on parts and costs that were not estimated and the bill came out much higher than the estimate. The work was shoddy. They damaged my grill (one of the valves leaked and so fire, literal fire, would heat up the entire surface where flame controls and the handle were. It was unusable, They used inferior parts worse than the ones I had- and I didnt need them! They did this to avoid the work of cleaning I was paying for and it also afforded them the ability to charge more, . the first day I tried to use the grill after this, the knobs fell off. Literally. I should have seen this as an omen but decided to grill. I burned my hands badly after the preheat of the grill. Why? Because underneath the user surface, flame was coming out of a faulty union between valve and gas. so it essentially turned the control console and handle into a grill- and that was the only one that worked anyway! We were charged for parts we didnt need and were not told about. The estimate included our high quality steel made in America grill parts and not simply swap in new inferior asian parts. On top of that, the gril grates s were installed wrong. one was bent and fell onto the new ceramic elements we had cracking one. The "cleaning" was awful (I use this word generously) being incomplete and poor. After all this and my trying to get support after sending photos etc....they hounded us to pay the invoice saying their work "was assured". Whatever. THEY DO NOT SUPPORT YOU OR TAKE RESPONSIBILITY FOR THEIR WORK/CHARGES AT ALL. I took photos of the poor (and dangerous) work with the gas valves. I took photos of all. I showed the flame coming out from the faulty union to the gas and how one could not see It turning the control surface into a literal frying pan. This incompetence actually Burned the metal of our grill ruining it. The complete lack of support, failure to reply, lying, and ineptitude is not something I can convey easily, It was THAT bad. They would accept no responsibility, denied receiving the digital pics sent, would not explain the pricing/differences, and provided to "support".. They would not acknowledge any fault "saying how do we know you didn't do all this damage using the grill between the service and now. You may not have maintained it." Really? It was 2 months since the service- I thought that is what I hired you for???? Did I need to have another group come service the grill after you before I used it for the first time. Morons. If you are thinking of using these high geniuses as your service providers....trust me and do yourself a favor- find some kinds around where you live ages 8-10, pay them $50 bucks and say "have at it" and the job you will receive will be far better than anything these "professionals" purport to offer. Liars and thieves. Do yourself a favor and go elsewhere.......far elsewhere. Anywhere elsewhere.

    The website is very misleading. The services is more than three times what the website shows. Less…read morethan $300 in parts were replaced but I was told the grill would work and look new. Not true. I was charged an excessive amount just to have a cleaning. DO NOT USE THIS COMPANY. I have several neighbors who wanted to see the work and are shocked at the work and price. Not only will they never get my business, but they lost two customers in my neighborhood. Do yourself a favor and go with another company. Don't make the same mistake I made.

    OC BBQ Cleaning & Repair - homeappliancerepair - Updated August 2026

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