they usually have good product. the service is terrible. but only with the one round white guy with…read moreglasses. hes just miserable human being and doesn't seem to ever want to work there. highly recommend he gets moved to stocking or another location

I don't know how this company even has three stars they are terrible…read more I went and purchased three vapes for $30 vapes which were completely defective. They didn't turn on, They didn't charge, and They did not puff. They didn't handle it correctly we called ahead and one of the employee there said oh OK well come in at this time on this day because my other boss isn't gonna be so nice and give you a refund. What kind of a business tells their customer that? I just fed you $30 for defective vapes that I deserve my money back for, that YOU told me when to come in and what time to come in to get my refund and then not refund me. Do not buy from this company they're not worth it they're dishonest, they're rude and their vapes are defective. Never feeding my money to this company again garbage. Thank you for stealing my money......

Walked in there for a lighter and I'm sure the guy who was helping me was a short midget (owner) I…read moreassume. He asked for my ID which I presented to him and notified that it had just expired and said that if I didn't have a valid id to find business somewhere else. Hey buddy all that for a lighter just made you lose a customer. Don't recommend wasting your time and money.

This is the one and only Smoke Shop I will ever go to! The owner is amazing and will always have…read morewhat I need in stock, and always remembers to re-order when my stuff is running low. Absolute best prices in town for edibles vapes, and so much more!

The place is great it rocks has everything I need for me and the misses we come here every fews…read moremonths to restock for ourselves

Excellent customer service and great gifts! Check them out- family owned business…read more Many items to choose from- gifts to personal items

I needed a gift for a friend and decided to stop here. I…read moredon't smoke but they have some really cool bongs here lol Anyways they were very helpful and since I have no idea on this stuff, they were nice about it.

If i could give this place 0 stars, i would. Not only was the cashier, Lexi, RUDE beyond belief,…read morebut she was not wearing her mask in the middle of a pandemic. She rudely explained that any issues we had "sucked but it wasnt her problem." Even if these issues we addressed to her "werent her problem," she didnt have to be completely rude and dismissive. She could've politely explained the policy, but instead chose to rudely tell us "that sucks but it isnt my problem" multiple times. I bought a product, and within 24 hours of having it and WITHOUT EVEN GETTING TO USE IT, realized it was damaged and defective. Even if there is a no return policy, i wasnt expecting my money back!!!! Just a new bong that WASNT DEFECTIVE AND LEAKING EVERYwhere.

I walked into the store met Frank might I add that I came in with no shoes and no shirt and he was…read moreso kind and he offered to give me a sample of something and I just I have to leave a review cuz he's a great guy and come to the store check it out there's a lot of good stuff but if you guys need the reset for seven hydroxy it's here

I was sold a fake Geek Bar ("Geek Max"). I didn't realize this until going into a different vape…read moreshop and the owner pointing it out to me when I had it in my hand. When I went back into this store to give them the opportunity to make it right, the two guys behind the counter got super defensive, called me a "Karen" for documenting the interaction via video, then told me to leave before they "kick my a**." Which would have been hilarious if I wasn't livid at the time, as this was coming from a little scrawny guy that weighed 130 lbs soaking wet. If you don't want to be smoking fake vapes, don't shop here. The owners are wannabe thugs that don't stand behind the products they sell, and lie even more after being caught in a lie. What a joke.

A month ago I visited this location it was very organized and the owner was on site he was very…read morehelpful and friendly! Now It's a month later I have been by location a couple times and tried to call only for it to not be open idk what happened I am hoping to see it back open Great prices and customer service with huge selection

They have a lot of stuff.. I made a mistake and bought one of the smaller companies vapes. Kros…read moreshould be name Gross. I got the tropical rainbow twist because everything else was iced and it tastes like someone is vomiting cotton candy in my mouth when I hit it. The only reason I'm giving them 3stars is because the sales rep kept telling me that the Kros were similar to the KadoBAR vape I was looking for and cheaper. Well they are not as good and KadoBAR atleast did you the favor of adding a small type-c charger so my iPhone using A** doesn't have to buy one. Oh and the Kros ended up costing me more than the KadoBAR that the guy kept saying were more expensive just because of the name.

Sold us a product that was really potent and gave us no warning. Unprofessional man behind counter…read morewho was too busy to help and kept talking into his ear piece the whole time. Do not waste your time here.

From the owner: Affordable Prices, Wide Selection. read more

I would say it's a lack of service, the phone isn't set up, nobody can be contacted, they need to…read moreupdate their pictures since Elgin laws have changed. The selection will be completely different. If your looking for a good place for value and product go to uncle Stu's in south Elgin.

Highly recommend this shop for all your headshop needs. Great selection, and if what you want isnt…read moreavailable it gets ordered in.