Let me start by speaking about management at Vista Apartments, which is great (Alina). She's been…read moresuper helpful and attentive with our lease and our renewal. Facilities are fast and reliable (Jake). We had mold in our restroom and Jake took care of the problem the next morning. He also replaced an outlet of ours that was not working the same day. We put a work order and it's done fast. The porter is super helpful and keeps the complex clean all the time. He's constantly sweating every time I see him and he responds with a smile.

I just want to start off by saying I am sharing a bit from my experience living here at Vista…read moreApartments. I've been living at Vista Apartments for a year or so and am planning on renewing my lease, it is comfortable living here. The community is calm and friendly. I have not had any issues with the time being. The Vista team has been very helpful. All I can say is the Vista team has been great throughout my time here, they will help in every possible way they can. We moved in when Nancy was managing and she helped us so much make our move in easy. Now our property manager is Alina, which she is great!! She will go out of her way to help you with anything you might need, she truly cares about the residents. I have any questions and she will always has an answer. And Jake, the maintenance supervisor, is very responsive and will go the extra mile to help you, he makes sure issues are fixed quickly and done right. And Sergio, the groundskeeper, he keeps the community nice and clean with his hard work. I share this for future residents to see that it's is a good apartment community, and you would enjoy living here like I do!

This place isn't completely perfect but the rating of this establishment is far undervalued. Let me…read moreexplain. The neighborhood is safe. I've never seen a car break in here. (Circa 2025) You get a free parking spot, can't take that for granted these days. There is automated package storage system, and there's no deadline. I wanted to rip my hairs out over my last apartment that was charging me money for if I took more then 2 days to get a package (cough luxer). There's basically always staff in the leasing office and they pick up calls. There is SO MUCH guest parking it's ridiculous. Apartment is right next to the highway. Very easy access to local supermarkets, and dry cleaners (shout out Rex cleaners) and Indian food. There is round the clock security, both inside and outside the garage, doing regular patrols. Pretty big apartment layouts, the space feels really generous. Really really quiet. It's mostly families that live here so it's super quiet, and if you get an inward facing apartment you'll never hear the train or sirens or anything like that. Maintenance is pretty prompt and I learned after moving apartments that being able to call maintenance for shower clog is not something you should take for granted and it's free here! The very best part if you have an EV, first of all literally no one else that lives here uses the chargers for some reason and it's insanely cheap for residents, $0.18/kwh. Cons: right next to the most annoying train tracks in the world. VTA comes by like every 10 minutes honestly so leave 5 minutes early. But it's a small train so it doesn't delay too long. The hallways don't scream luxury since they're outdoor connectors so there's always random leaves around. All the amenities are concentrated in building 1 so if you live in 2 or 3 it's a short walk to get your packages or go to the gym. If you order amazon in the morning like 7-11am there's a good chance they can't get into the building and won't deliver your packages, the doors are only unlocked during business hours. The apartment appliances are not outdated but they're not modern either. The water is hard so your dishes will have many spots unless you orient them the right way. The Ethernet in my room was broken and the apartment and ATT never figured out who was responsible for fixing it. There's pretty slow data, at least for me on T Mobile. They still use old fashion keys so there's no app to let your friends into your apartment or anything. But they do have a buzz system that calls your phone that you can unlock exterior doors with. TLDR, don't believe everything you read on the internet. I very much enjoyed my time here and it's reasonably affordable as well.

Fellow apartment hunters. I spent four years living at The Elements, from Thanksgiving 2020 until…read morelate 2024, & let me tell you, this isn't your average "pros & cons" review. This is a dive into what living here is really like, beyond the pretty demo units & the initial promises. In 2020, moving from a 30-year-old unit downtown, The Elements felt like a dream. Newer building (built 2009), close to VTA, seemingly great amenities, spacious apartments & a great pandemic rate. I even scored a larger place with a full-size washer/dryer for just $40 more a month. Gabriella, my leasing agent then, was fantastic. Unfortunately, that's where the initial shine started to fade. It became clear that "teamwork" at Greystar properties (who owns The Elements, & many other older, "should-be-affordable" complexes in our area after acquiring Alliance Residential) often means a cliquey, tight-knit group that, seemed more interested in hanging out & partying hard after hours than ensuring consistent, honest resident service. Every agent after Gabriella seemed to do nothing but badmouth her. My first year was a lot I was promised hardwood floors in my unit & ended up having to fight my way up the management ladder just to get anyone to listen. Fast forward to 2021, & there was a management overhaul. While the first manager wasn't great (just check other reviews!), the new staff seemed okay. Then Joseph O. arrived as Assistant Manager (which ironically has a review for the Elements & response from manager), eventually moving into the complex himself. Around this time, staff seemed to constantly shuffle new management, new maintenance, even a resident temporarily. During this period, The Elements seemed to unravel. The constant, negative reviews you see about crime, security issues, & non-working cameras? Believe them. They are 90% spot-on. There was tons of vandalism, especially in 2023 with a series of break-ins. It was only after these incidents that they decided to install cameras, which, ironically, always felt like they were more likely to be used against residents than to protect them. Don't fall for the glossy positive reviews or the beautifully staged demo unit overlooking the pool (with those sneaky painted accent walls!). If you're thinking of renting here, demand to see your exact unit. Seriously. Your experience will vary wildly depending on where you're located in the building. If you dare to paint your walls (even if they approve it), get that approval in writing, because you'll have to pay to return them to their original color regardless. My hardest personal battle here? Navigating life as a single mom, enduring constant noise from neighbors (even being criticized for trapping & neutering 12 feral cats to control the colony, something I did before moving out last November!). But nothing compares to the unimaginable grief of losing my 3.5-month-old child while living here. Dealing with that while trying to maintain my tenancy. Despite my unimaginable circumstances, their "sympathy" seemed to evaporate quickly when it came to rent. I fell behind, & I simply didn't have the mental capacity to take on a massive conglomerate like Greystar. They showed little care for my situation & still slapped me with late fees. It always felt like a constant uphill battle to get any fair treatment. Then, move-out. Get ready to be nickel-&-dimed. You'll be hit with charges for painting, cleaning, & more. My advice? Don't bother cleaning I paid a cleaning lady, & still charged. Even worse, I'm now battling a collection notice, I paid for damage my guest supposedly caused to a door that was never actually replaced in the unit (it remained damaged for over a year, even after the subsequent tenant left!). When I asked for proof of the repair & final costs, they went ghost on me. Now, they're trying to stick me with the bill. It feels like they stole my money, trying to strong-arm me into paying for something that was never fixed or applied to my account. Luckily, I'm confident I'll win with collections, as most places can't provide proper initial contracts or proof. In closing, transparency is a word often thrown around, but it's rarely what you get. There's so much hidden "crap" between you & the real story here. People will be people, but management's responsibility is to provide a safe, respectful, & functional environment. This place never truly grew into what it was meant to be. I desperately hope some of the genuinely good employees working for Greystar find better opportunities, and that this community eventually improves. Living elsewhere, it's a huge relief to not be micromanaged by a leasing office with their own agendas, to breathe without constant judgment, and to not have to avoid people or cameras. Do your research. Arm yourself with knowledge. Weigh those pros and cons carefully. If I could give zero stars, I would. Management, please do not contact me or message back a waste of time.

I'm super happy with the new maintenance supervisor, Gino! He swiftly fixed the reported issues,…read moretested everything works well and was kind to ask if there is anything else that he could help with. Thank you so much.

My fiancé and I had a great time touring The Villas. Christine was extremely friendly, personable,…read moreand knowledgeable. She was one of the main reasons we wanted to move there. We loved how communicative she was and it seemed like we would be in good hands in terms of management. My fiancé and I ended up choosing another apartment that was better suited for our needs at the current moment, but we definitely recommend The Villas and may consider moving here in the future.

After contacting a leasing agent from this complex and requesting information necessary about the…read moreapplication process and to provide a list of requirements and qualifications necessary to be eligible for possible tenancy aswell and a list of disqualifying issues in past or credit report in order to avoid throwing anymore money in the trash as many locations scam applicants out of application fees and credit checks for units they have already leased out or signed a new tenant to. Every location I have requested this information from besides this one were more than accommodating and even would provide a telephone number in which if we chose to make it easier we could call or text them directly. This unprofessional P.O.S. agent that responded to me after an obvious copy paste or automated response was initially sent to me had the nerve to cope an attitude with me when they completely ignored all my questions and requests and when I listed specific details of information I was mostly concerned about they snapped an attitude with me and told me to not apply with them or any other location as I wasn't obligated to do so and terminated the conversation with me. I have screenshots of this conversation but this app isn't allowing me to upload them for some unknown reason. Do not bother with these people because if this agent is in any which way or form a reflection of the type of professionalism you expect to face with the complex then you're wasting your time....

This place is terrible when initially first reviewed and over the year got better…read more The apartment did not seem to be properly deep cleaned between tenants and the apartment manager is not on site most of the time so when things need to be done properly, it took many reminders just to get something repaired or completed. There were several times that the garbage was overflowing and the furniture from previous tenant not given instructions on what to do with their furniture and how to properly dispose of it through the City crew, was a health hazard in this place for the first few months, and eventually got better after sending instructions on how to manage these types of issues. Simply, things like that need to be resolved within 2-3 business days. This neighborhood apartment complex is in Japantown after all and there is a standard of cleanliness this neighborhood requires. After auditing their tenant payment system called Appfolio which seems to not be properly managed or watched, there were several overpayments that some tenants were being debited for that goes unchecked so this was brought to the attention of the property mortgage holder to make sure their automated system did not just take tenants money from their linked bank account considering there are a lot of elderly and families that are in this community. I hope they get that audited and properly watched soon because people work hard for their money and the last thing people need is the automated payment system called Appfolio to go unwatched or unmanned daily taking peoples' money from their bank accounts when not looking. That is illegal and problematic so their management really needs to step up to actually be on site and do the job of what properly managers actually do: watch the software and stop the machines from taking the peoples' money when not looking. There were some issues with some units like the management refusing to repair the doorbell upon moving in, and also the ventilation system in the kitchen is not properly installed because there is not a kitchen chimney vent so if a tenant makes a hot plate, it sets off the fire alarm because of the improper installation of the appliances and the lack of proper masonry construction with the basic things. There was some painting that is incomplete and so some of the units look very tacky and under construction still although it is already completed. So I'm unsure of the people that have done the work at this place but their main mortgage holder needs to check this place in person for a monthly inspection just to keep up with the zipcodes' quality standards for real estate quality control. Just look at who the neighbors are down the street. This place needs to be on par with the businesses on the same street because those people are very clean and tidy and their buildings are meeting and exceeding the building standards. This building was built before the 70's so there is still no reason why simple fixes like a doorbell repair would be refused or not repaired other than being lazy. Some people like old world charm and don't want to get one of those wireless doorbells from the electronic store because that is not really the same as a wired traditional doorbell. Over a few months, this place have gotten better after raising serious safety concerns regarding the homeless encampments and the wanderers considering this place is right next to an elementary school and very certain that parents do not want their children exposed to people suffering from street drugs and other things to stay safe. Let's hope they got the services that they needed and pray that this place keeps up with the basic standards of quality especially with making sure that this place stays kept well quality. There are some great things about this place, one is that that the entire landscape was redone and looks better and newer. There were some immediate safety enforcement when tenants raised concerns so that was really nice to know that the staff and the mortgage holder does actually care for the tenants and their concerns to sleep better at night. Other than this, the only thing that made it a 3 star and not a 5 star is the fact that Appfolio needs to be watched for to make sure it does not act like an automatic ill machine that eats the tenants' money without notifying the tenant what the reasons that it is doing so. The property manager would need to review this and make sure that it does not take any more than what the agreed upon amount is per the agreement.

Please DO NOT COME THIS PLACE TO LIVE!…read more I have lived here for two years and the people in charge are not nice and do not help with anything, only in passing charges. It's a really unsafe place, the people from the office don't help you with anything! We reported every time that people stole and crashed our cars and nobody said nothing, because they "can not do anything" They can't even check the security cameras!! You pay really expensive here and you can not live on peace! Please don't come here.

I've lived here for one year and I love it! Adriana, the new property manager is really sweet and…read moreall her staff is wonderful and helpful. Never had I encountered any problems with management neglecting the safety of the property nor my own. Every time I have turned in a repair notice via the tenant portal, I was called and told how many people were in front of me for service repair (say you told them on a weekend you needed something fixed and the maintenance guy was super busy-yes, they do get busy!) and I was always pleased at how prompt they were. The area is amazing for the prices you are getting. It's very mellow, easy access to 101, 680 and 880 both North and Southbound. The neighbors are very respectful and the area on its own is very peaceful. If you have kids I recommend it because there's a huge park in front of the apartments where you can walk your dogs

As first-time residents, we wanted to share our experience after living here since January. Shortly…read moreafter moving in, our apartment was affected by flooding due to a broken pipe. During that stressful time, Janis in management was incredibly attentive, responsive, and helpful. Since we had recently relocated from Bakersfield, she kindly allowed us to use the community room to store our belongings while contractors replaced our flooring and completed the repairs. We are also very grateful to the contractors who helped us throughout the process. They went above and beyond by assisting with moving our belongings, which made a difficult situation much easier to manage. We would also like to recognize the maintenance team for their hard work. Whenever we have needed assistance, they have responded quickly and have always been courteous and professional. One area we believe could be improved is security and parking. The entrance gates are often left open, despite residents being provided with gate key fobs. Keeping the gates closed would help reduce illegal dumping, unauthorized use of community trash bins, and access by non-residents. Parking can also be challenging, and we have noticed vehicles that do not appear to belong to residents using spaces within the complex. A permit enforcement system with more consistent monitoring could help ensure residents have access to the parking that is available. Overall, our experience has been positive, and we appreciate the support we have received from management, maintenance, and the contractors who helped us during an unexpected situation. In our experience, Janis has always been willing to listen and assist when concerns are communicated respectfully. Thank you to the entire team for making us feel welcomed and supported in our new community.

I made a touring appointment for today at 10AM. When I first…read moreentered to the area of creekside I did liked it. However as soon as I arrived I saw the sign that says leasing office with an arrow pointing. I thought okay cool I'll follow the arrow, as I entered I noticed the parking lot was incredibly tight and tiny! As I'm driving in the arrows kept pointing for leasing office. As I'm following the arrows it kept leading me to the back of the apartments. I drove behind the apartments and could not find any parking that says for future residents or visitor parking. So I had to find parking outside which was a bit of a walk. My first impression was already more annoyance than anything else. As I'm entering inside the property. I do not see any signs that points leasing office. I passed by the big signage that says now leasing. I kept walking straight and noticed a playground and a pool. I was still confused to where the leasing office was until I noticed a smaller signage that says self tour here. So I approached to the door and noticed a small sign saying will be back at 10:20. I arrived there by 10:06 due to misleading signage and not being able to find parking at all. I left frustrated. I did liked the price of the apartments a lot but I'll just go elsewhere. Where I won't be wasting my time and be able to locate the leasing office better.

I lived there for 10 months & once my lease was over I moved out, sadly this organization kept my…read moredeposit claiming that the apartment was in a bad shape, there was absolutely nothing wrong with the apartment. I have no kids or pets so there was nothing wrong with the apartment, one of their employees told me everything about them but I won't mention the name. Be carful with this organization. Look somewhere else.

Spacious floor plan. Management isn't great and the move out process is a pain. To anyone…read moreconsidering renting an apartment here, I wish you the best of luck, you'll definitely need it

i like living here BUT!! we have had nothing but water issues at this building. this past winter no…read morehot water 3 times. the past two days my water stopped turning on and there has been no communication or apologies from building management about my issues. yes i'm leaving a 1 star because of this. fix it and communicate to the residents. that's all we need. otherwise the 1 star will stay.

We lived in the complex all last year. We really liked everything. The girls from the leasing…read morecenter are very friendly and always help. BBQ and seating areas are good. The price and quality of the apartments are justified. Large nice apartments. Everything is very beautiful and comfortable. A lot of young people live in the complex, convenient access to the highway, the center is within walking distance.