Fast, knowledgeable, and willing to explain process unrushed. Friendly and efficient....will be…read morehiring again in the next few days as they are well worth the value.

Bought a new place and can't get the security system working. It's a Honeywell system so I Googled…read morelocal Honeywell technicians to get this company. Spoke to answering service then received a call back saying a technician can come out to diagnose the problem. I explained I'm not sure I want monitoring but just a service call and asked how much that would be? She said we send technicians free to diagnose the problem. My original appointment I did have to change as I could not be home so I rescheduled for today. Had an appointment at 9:30 this morning. Received a phone call at 9:15 asking if I could text pictures of the security system. Received call back and was told it's an older system and I would need to spend $500-$800 for a new system. The system when I moved in was working so obviously I did something to make it not work. Just wanted it fixed not a new system. Was told I would need to call ADT. I asked a dealer or direct. Robert said "Direct and good luck with that". If all I had to do was text pictures then why would I set aside time in my day and juggle other things reschedule if you don't send a technician out as requested and discussed? I would never use this company. Robert was short and rude. DON"T USE THEM! See Robert's reply below. He is correct in that I'm not a paying customer and now NEVER WILL BE. I called in and the woman said they could send out a technician to diagnose the issue. I asked if there was a fee assuming there should and would be. She stated again, "we send technicians free". What they do is fifteen minutes before the scheduled appointment call request pictures of the system, that's their type of scheduled appointment.

I was in the market to upgrade my security system, but I wasn't sure which way to go. I started…read morelooking for some of the things I wanted to do, and I found Callaway Security. I got several different quotes with the details of the process. I was very pleased with the presentation of everything by Callaway Security. Once we got the installation date scheduled, everything went very smooth. I got exactly I was looking for. I am very happy with this purchase. I will give them a call back when I upgrade my theater.

We have had Relyco Security for years thru EMC, but it recently changed to EMC Security. We had to…read morehave some window sensors replaced and since it switched over, they did a thorough inspection of ever sensor, fire alarm and motion in the house. Craig did such a great job. He explained things and called before he came and was here on time. I was also impressed with Wade in the billing department. Super nice and helpful! A great company to deal with!!!

EMC Has been awesome! The service techs & online help is so helpful and resolves every problem…read more They want to make sure your system is perfectly working!!!!

SANDY SPRINGS ALERT:…read more Update/response to Heather - Normally I just let things be after leaving a review but Heather's response is the one that is misleading. Original post is below the line (Yelp doesn't give the opportunity to respond directly) I do notice a pattern between Heather and Scott that the customer is always wrong when there is an issue. (For example, Heather was aware I was moving from the West Coast - Seattle (they had an annual permit that the home owner was responsible for and my alarm company told me prior what the rules were. ) Heather mentions that I received an email proposal - but the email chain shows I was directly informed about the rules in Sandy Springs only AFTER I brought it up. I guess I can post it if needed to show the actual chain of communication she references vs. just sharing a part of it. Also, Scott, twice told me on the phone that it was not his responsibility to have informed me of the Sandy Springs regulations). He also threatened me twice about libel (I literally had to ask him if he even knew the legal definition...that stopped that conversation). And I'm curious what my contract length and wanting a lower rate has anything to do with this...if you're having to stretch to find things to complain about a customer that is very lame. Again, I don't see any level of responsibility from them regarding the situation. To be fair, Scott did say they would allow me to cancel the contract - which I will see if he will hold to that after I find a new company. So, why did I wait to post this review? Having found out last minute, I accepted the contract as I was under a deadline to get the system installed and did not want to go through the process of trying to find another company (though I now wish I had). So, I accepted what was provided knowing I would be in it for the contract term. But as of late, they decided to keep sending me email after email after email asking for a review. Well, if they are going to persistent in asking for a review, I thought I would give them the one they deserved (vs. the one they wanted). _________________________________________________________________________________ SANDY SPRINGS ALERT! - it was only just before installation did I learn that the Sandy Springs Police Dept will only respond to alarms if they have a visual confirmation that there is a problem. (I guess, they had issues with many false alarms). I accidentally stumbled upon information on the True Verification which was verified by American Alarm. If I had not brought it up, I would have never known. And they could sell me a camera - but one camera was $270+ and they don't have the capability to monitor the cameras at their call center - SERIOUSLY!!! (If you just need a camera system go with Blink....if you need an alarm with a system that will call the police - I suggest simplisafe. ) And don't get me started on the service you get when they call when the alarm does go off-- one time, I couldn't remember my pass code and just said sorry (as I was heading to the control box to turn it off). The response -ok and we hung up. Obviously, I've been stuck in the contract but I'm hoping no one else will be fooled by American Alarm into thinking they have an actual working security system that will provide assistance.

Great company,awesome customer service.Highly recommended if you are looking for a alarm company to…read moremonitor your home or business.

I really wanted to rate the company higher. I've given them months to get it together. The service,…read moreconsistency and reliability just isn't there. I like the tech, Jeremy, but the company is a mess. No online billing, no response without several follow-ups, billing for a Control4 4Sight subscription despite it never working. And also requested multiple quotes for additional services, like automated blinds, and it took weeks and my follow-up to get a response. It also seems they're not very familiar with the product. After months, I'm still trying to undo/change presets from the previous owner, but only the dealer can do that. And isn't.

When I built my new home I used Audio Intersection for my low voltage, WiFi, security and whole…read morehouse speaker system. I have been nothing but impressed since! The installers took care of everything so literally all I had to do was come home and turn on whatever I wanted to use - whether it was the internet, the SmartTV or the sound system. When I had a small issue a couple of weeks after installation with the security system (oops, it turned out to be operator error and not their fault!) they promptly sent someone out for a free service call so I could feel secure in my new house. During the quoting process, Ryan also made really good recommendations when it came to what equipment and services to use. If you're like me and want to put yourself in the hands of the experts when it comes to home audio, security, etc. etc. then I highly recommend Audio Intersection!

Outstanding service at a fair price. Cody provided great communication. He and his team were in and…read moreout in 30 minutes. They mounted 2 TVs and a sound bar. They also made sure the cords were not visible, and they tested everything to ensure we were good to go.

I was a very satisfied customer for 20 years. When we moved we inherited ADT so I tried them for 2…read more1/2 years and was very displeased. Finally changed to Atkins and happy to be back in the family. They truly treat you like family. All their people are service driven. Incredibly responsive and professional. I couldn't recommend them any higher!

Well, I'm shocked to read some of the other reviews. This company has been nothing but top notch!…read more I did have two small problems with components, but they came back and replaced them. The technicians are great---they show up on time and know what they're doing. My alarm works really well---any time it goes off, the station calls me within 10 seconds to see if I need help. And the office staff, they're great! Very friendly, and helpful. I did a consult with ADT, but they hit me with a hard sell situation. I told the guy I wanted to think about it, and he accused me of wasting his time. I was astonished. Granted, he drove up from Atlanta, but I told him initially this would only be a consultation. He said he drove a long way to get to my house, and he felt like it was wasted time. I excused him promptly, slammed the door in his face, and called Atkins. I'm so glad I did. They are just wonderful from installation to service. And, they really seem to care about your peace of mind and want you to be happy with your system. I couldn't be happier with my system. Highly recommended.

I highly recommend working with Pulse Video for your TV installation needs. Dave was a pleasure to…read morework with, provided great consultative services and did an excellent installation job. The finished product is flawless. Additionally, Dave was incredibly respectful while in my home. You can't go wrong with choosing Pulse Video.