The only reason this company is getting 1 star is because that's as low as you can go and the technician was actually decent. DO NOT use this company. They are unethical and will try to rip you off. We signed up for their yearly maintenance plan in which they come to check your AC and heat once a year. The first time the technician came to check our AC, he barely did anything and said it was all fine. A couple of months later, our refrigerant is almost gone! HOW??? The second technician then fills it in, tightens all the screws and goes on his way (after we spent almost $1000). Now it's time to use heat about a month later and it's not heating. We have them come out AGAIN. Now miraculously all the lines/nuts/bolts are loose and we have NO refrigerant. They tried to charge us $3500 for this. When it was their fault because they didn't do their due diligence the second time they were there. If everything was tightened, how did this happen? We did not think this was right. He filled it up, tightened everything and from what the manager said he was doing a leak test. Leak test was fine (so they say). Also technicians should be aware when they are standing outside of someone's house discussing having client's pay for something they shouldn't have to. We have cameras! Now that was a few weeks ago and our heat is struggling again! So they DID NOTHING FOR US! WILL NEVER USE THEM AGAIN. Unethical and will do the bare minimum or looks like even mess up your system more so they have to come back to fix it. read more

the agents do not have knowledge of the company and know what they do or not to do. the electric water heater was broke in my rental trailer. i called to schedule an appointment for an afternoon or a saturday since the tenant is working day time during weekdays. She goes and ask for an answer with every question i ask. finally, she informed me that they do not schedule after hours and weekend. somebody calls tomorrow and schedules me for Saturday. then the day after, somebody else calls and say; they made mistake and schedule me for Monday. now, they texted me and said; oh. sorry. we don't work on trailers. if they have problem with the scheduling, i am sure they have problem with fixing and replacement of items too. this was the last time that i will call them and ask for their help. they need to train their representative about information. read more

Be careful if you are elderly and live in a high priced home. My 83 year old father received a cold call from this company to come out and give his unit an inspection. His air conditioning was running fine but he agreed. When the sales person/rep/technician came out, they told him he would need a new unit at $19,000. Trusting what they told him, he agreed to it. He completely forgot that he had a home warranty policy so I called to have the install canceled. When his home warranty company came out, they told him nothing was wrong other than a clogged drain pipe which they fixed. I am really upset about the fact that they tried to scam my dad the way they did. I will be sure to let others know to be very cautious if ever letting this company into their home for any reason. I for one will never use them to service my own HVAC system. They didn't even give my dad a professional quote showing the breakdown of charges, only a post it note with the written price. The post it note was even taken from the pad that was on my dad's own kitchen counter. How completely unprofessional. read more

I had Neese come out and do my annual HVAC service. About 5 weeks later the system starting freezing up and I had them come back out. Since it was longer than 30 days (just barely) they would not warranty their work. They claimed the evaporator was leaking. I have a home service contract so I had them come up to replace it... They took a look and said the evaporator was fine - the issue was a Schrader valve that was left a little loose which allowed the refrigerant to leak out... They replaced the valve out of caution and recharged the system. It's been fine ever since. So, three strikes against Neese: One for leaving the valve loose and uncapped, one for not warrantying it, and one for misdiagnosing. I have not used them again since... read more

I bought a new home and Neese was to provide service on HVAC units as part of the contract with the owner selling me the home. During the moving process I discovered the downstairs heating unit did not work. Upon further review I discovered the door switch had been wrapped with electrical tape and the controls/wiring for the unit was not secured, about to fall out of the unit. This unit was clearly not serviced, worse yet, if it was their technician did a very poor job. read more

Have used Neese to service and repair my A/C for a while now. They are reliable, always on time and very knowledgeable. I would recommend them to anyone. read more

Have used Neese for 21 years, they installed my units when I built my house and have been responsive in every aspect. The techs are respectful, knowledgeable, and efficient. Pricing isn't the cheapest and not the most expensive. It's like Goldilocks and the 3 bears.... Just right! Highly recommend for reliable service and products. read more

We had our a/c and heat stop working Sunday evening. Called Monday morning and they had a technician here before noon who fixed the problem. Have used their service for many years and they have always been very responsive.***** read more

On my roof hvac unit quoted $6,000 to fix problem. My hvac company fixed for 480.00. Ooops.

We have used Neese for 21 years on our homes both inside and outside the Atlanta perimeter. They are reliable, thorough, and honest. We use the biannual service every year and benefit from the priority and discounted rates. They are extremely easy to work with, and offer multiple options for resolving aging or broken parts and units. We highly recommend them. Zach is here today, and took the time to not only complete the necessary work, but to also explain present and future concerns with many options. Every technician they've ever sent has been polite, relatable, and very knowledgeable. The sales department has given reliable quotes and payment options over the years as well. The staff answering the phones are always helpful and efficient. read more

We have been a customer with Neese-Jones since we bought our home in 2006 and we can't say enough about how well they treat their customers. We are so satisfied with Neese Jones! ANTHONY FERRARA-SERVICE TECHNICIAN Today is the 2nd time Tony Ferrara has serviced our two units and I just want to be on the record as saying he represents Neese-Jones with the highest degree of excellence, professionalism and Courtesy! Every employee from the office staff to their tech's...you can't go wrong doing business with this fine company. Doug Hill read more

Great company, from the people in the office, to the guys doing the work! Our downstairs A/C unit stopped working, and while I told them it wasn't an emergency, they were able to get someone out to me the same day I called. When my suspicions were confirmed that the unit was toast (it was old and I knew I was on borrowed time), they were able to line up an install within the week. The guys who came out to install were very polite and respected our home. They put in a long day, but got both units swapped out and working. Very happy I called Neese-Jones to get the job done! read more

Neese Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - Alpharetta, Georgia

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I called in this morning and a great service tech Joey came out this afternoon and immediately diagnosed the problem.. he was very professional and knowledgeable.. I can't say enough good things about this company.. read more

I have been using Neese-Jones for several years and they are very reliable. They are always courteous and very respectful of my property. I would definitely recommend them. read more

These guys are spot on!! We've had issues with our home ac and they showed up gave us excellent service and very reasonable quote to replace We have had a contract since 2006 for our home and more recently for our rental property and have never had any issues Love these guys!! read more

Chad at Neese repaired a leak in my wine cooler and did a great job with a quick response. We have been a customer for several years and will contin to be one. read more

The technicians are awesome!!! The labor is ridiculous! Just had some work done that took 50 minutes and labor was $395 I doubt the technician gets half of that or even a fourth. read more

Had a problem with our upstairs heating/air vent in the bathroom. Neese-Jones technician came out and within 15 minutes fixed the problem. The insulation had settled in the attic and the duct was exposed so the cold air meeting with the hot duct caused condensation and caused water on our vent which caused mold on the ceiling and a rusty vent cover! He covered the vent with insulation and suggested we cover it was a rolled piece of insulation! Problem solved! read more

After calling/emailing several times for service they never return the call to actually schedule service. They text and don't tell you who is texting (strange) or schedule the service requested. I've been trying to schedule annual maintenance since March-still not date. No wonder so many costumers went elsewhere .... read more

Honest and reliable! Fast service you can trust! They discovered my coil system was under warranty and saved me ALOT of money. Several years later my furnace 17+ years old needs to be replaced. They went over several quality product options with us and scheduled the repairs quickly after discovering the system issues with options to repair but we chose to replace entire system due to age and conditions. We are very happy with their services, product and warranty. read more

Neese Jones sent one of their top AC technicians to find out why our unit was still not cooking our house. As soon as Mark got here he went straight to work. Let me tell you; it was very hot outside. Jordan, his supervisor, also stopped by and assured us we were in good hands. Parts were under warranty. They took care of it all!! Great customer service. Great techs! We've been with Neese Jones now for 10+years. read more

I know Yelp is not usually used for home repair or home services companies, however, if you are looking for five star home heating and home air conditioning services, add Neese-Jones to your short list. They work to help you get the most from your system BEFORE recommending replacement or upgrading. There are a lot of slippery people in the home service business as you know. Neese Jones is NOT one of those companies. Try it - you'll see and I'm sure impressed with the quality of technician and service you obtain. read more

Neese/Jones scheduled a maintenance visit within days of my call. The technician was prompt and professional. He performed a thorough maintenance of all my systems. The cost was reasonable, and worth it. read more

One star is too much for this business. We are selling our home, and our buyer wanted this company to inspect our A/C unit. (Which btw...was in great working order) After a bit, the tech asked, was our A/C working? We answered yes, and he said he couldn't get it to cool. He then proceeded to replace the float switch, and tried giving us a bill for about $140.00. At this point, we instructed him to put it back as it was. He was only supposed to inspect. He was upset. He left and the air would not come on at all. After checking it out ourselves, we realized he didn't turn the kill switch back on in the attic. So, we did! And Viola! Our A/C worked again, as it did, before he got here. We followed up with another company and they couldn't find anything wrong, well, actually a wire on the float switch needed reconnected (which was the fault of Neese's technician). My advice, stay away! read more

I used this company because of their good reviews on Yelp. Their technician was relentless in finding the "hidden" problem that had baffled several other companies. Pricing was exactly what they said beforehand and was quite reasonable. I will never use another company to do my HVAC work. read more

Called Neese Jones about a downstairs A/C not working on a Sunday afternoon. The technician was on another job but called to let me know he could be there by 5 pm. He found the problem quickly and changed out the pump which had stopped working but he also took the time to check my crawl space for any other issues. He found duct work which had come apart and was blowing air into the crawl space rather than up through the vents into the house. This explained why certain rooms in my downstairs did not get as cool as others. He had the tape to fix the problem in his truck and made this repair as well. What a difference it has made in the cooling of my house!!! So glad to have had someone who knew what they are doing and took the initiative to go above and beyond to ensure my cooling system was working as it should. Because I have a maintenance contract with Neese Jones, there was no extra charges for the weekend service call and the price for the repairs was very reasonable. read more

Been using neese jones for over 10 years. Past summer checkup (on maintenance plan) the technician (who is actually one of the Jones boys) "checked" drain pipe and cut it, resealed it, and signed off it had flow. Well it didn't. Thank God my backup drain was working or my ceiling could have been soaked. Only reason I knew he didn't really check it was because I am in the process of getting my deck stained and deck stainer said back up drain was dripping on deck. Only time I've had one of the owners sons perform maintenance. Disappointing. The other guy Dan who normally comes is very thorough and honest. read more

Great customer service from the person setting up appointment on the phone to the technician. Very professional and experienced technicians.

Our AC went off on July 6 2017. My husband had called Neese Jones and they were here on the same day. Tech inspected the unit and said that the light switch has gone bad. He said he can replace it for $126 or my husband can buy a $1 light switch and instal it himself, which he did. We appreciate this technician's honesty. I wish every repair technician would be this honest and trustworthy. read more

We called last night and left a message on their, "non-emergency line," when we discovered that our AC wasn't cooling. Within five minutes, I received a call from Jordan, their service manager, who told me that it's his practice to, "treat every incident like an emergency," and he offered me service for this morning. THAT is EXCELLENT customer service!!! read more

We have replaced all four systems in our home with Neese Jones and been very impressed with their professionalism, cost and service.

Super Shady business. Don't use them. Don't do the annual service program, even it you think you are doing a good thing. WRONG choice. Example: they came out 4 months ago for the spring service. 1.5 months later the motor burns out. They come out and replace it - $600. Then, a month after that, freon runs out. They come out and say we need to replace the coil bc of a leak - $1400. We decided to wait to talk to the office bc things seemed fishy. They tried to collect the $200 on the spot. We told them we would pay them once we spoke to the office about it bc things seemed fishy. They had someone come back to collect 2 times over the next 24 hours. We had a second opinion... and wow, the coil didn't need to be replaced. They just needed to tighten a bold - only $75!!!!! And the reason why the motor burnt out was because insulation was sitting on it. (Which they didn't fix after replacing the motor!) Seems to me that the technician who did our house was into super shady business of messing things up to drum up business. CROOKS, stay away read more

I have been using this company for hvac repairs and maintenance for over 6 years. The service is wonderful and they never try to up-sell me to replace equipment unnecessarily. In fact, another company recommended I replace my furnaces 6 years ago for over $4k. I came to Neese-Jones for another opinion. They told me a wire was loose, charged me $40 to fix it and clean the furnaces up. Both are still running fine! I now use them for regular scheduled maintenance. The techs are always on time and super polite and friendly. It's a pleasure doing business with these folks. read more

Made an appointment to get an estimate on a new unit. No one shows up. I called them back, they said that they forgot to put me in the system. Terrible service!! read more

We have used this company for 8 years. They are honest and do a great job. I would highly recommend Neese Jones. We had been taken for a ride a number of times before finally finding Neese Jones. read more

I want to thank Service Techs, Koby Fletcher and Rosch! Great customer service, along with fantastic knowledge of my AC units. Over the Labor Day weekend, two ACs went out. Diagnostics were run and determined which parts needed to be ordered. Up & working in no time!! Thank you again!! read more

Tech came to work on A/c, while in attic, smelled gas. Advised owner there were too many joints to find the leak. Call the gas company! That's your techs job, not the gas companies! read more

Their customer service is terrible. Unresponsive. Promise dates and times to fix and then don't show up. I had to keep calling them. Even after speaking to a manager, I didn't get better service. read more

If I could give zero stars, I would. Our service technician was rude, condescending and combative. I will say that he showed up on time, but it was downhill from there. He persisted to argue about the issue causing the problem, then said everything was working fine, and left after we paid him $165. Call somebody else read more

I don't know if they're the worst because I haven't seen everyone, but I do know they aren't good! Twice they have me an appt window, and twice they missed it badly. Finally the guy showed up and I simply had zero confidence he was sure of what he was talking about. Of course he found some stuff wrong with the unit but he was all over the board as to how much it would cost. Like I said, no confidence in what he was telling me. I paid him for the maintenance visit and he left. I'll call Reliable or another company next time. read more