1. Spates

    1. Spates

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    Lake Forest, CA

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    OneMain Financial

    OneMain Financial

    (5 reviews)

    I submitted an application online and got to a page where I was approved and asked to choose my…read moreterms. The website asked me for my ID which I submitted. Afterwards, I received a call from the "branch manager". She proceeded to ask me what I wanted the loan for and I explained to her it was for a personal purchase. After numerous and what felt like pointless questions, I told her I didn't want to go through with my application. She started to submit a new application for credit consolidation...which I did not want. I tried my best to explain to her that I wanted to apply for an unsecured personal loan and she kept interrupting me. She was very rude and I ended up speaking to another loan specialist who was equally rude. He kept interrupting me when I was asking for clarification on what documents they needed and why. I was told my application's outcome would be back in two hours. After three days, I received a call from yet another loan specialist, asking me for more documentation. I ended up canceling my application.. I will be going with another company. Overall, I can say that the Lake Forrest branch staff is very rude, impatient, and knows nothing about quality customer service. Id advise using another branch if your set on one main financial.

    I have a very busy schedule, so I really appreciated how efficient and organized the entire process…read morewas. Amanda made everything easy, explained everything clearly. She was professional, friendly, and made what I thought would be a stressful experience feel simple. I couldn't have asked for better customer service. If you're looking for a loan and want someone who genuinely cares about helping you, I highly recommend working with Amanda.

    Nuvision Credit Union

    Nuvision Credit Union

    (117 reviews)

    At first I thought Nuvision was the best thing since Apple Pie. Then I got a mortgage with them…read moreits been downhill since then. They made me pay mortgage insurance to get the loan that has to be paid for a extended amount of time although I have never been late on a single payment in 4 yrs! In those 4 years my mortgage has gone up just short of $100.00 each year. I am paying $388.00 more a month from my original payment. On a fixed loan! They blame it on my insurance and taxes. It is totally ridiculous! I just want to get out and refi. with someone else but the interest rates are ridiculous these days also. I could swear there is some shady things going with this credit union. I used to bank with Wells Fargo and we know what happened there! On my mobile app I can see all the activity with my other accounts with them, my savings, my subsavings, my credit card and my checking account but when I click on my mortgage it says no transactions available! What a Joke! They have all this AI options when you call now but can't let you see your mortgage transactions!!!!!! I swear there are some shady things going on with this credit union! BEWARE!!!!!!!!!!!!!!!

    They only have one phone number to call for the whole branch of Southern California. It's that…read more800-4446 327. They put you on hold for 30 minutes just to make an appointment then I find out that all the appointments are after 2 o'clock they do not have any morning appointments this bank

    San Diego County Credit Union

    San Diego County Credit Union

    (14 reviews)

    I went to the Mission Viejo office to open an account for the purpose of investing in one of their…read morecertificate offerings. I linked my existing bank account to the new SDCCU account to transfer monies (ACH). I initiated the transfer on the 20th. I did not see the deposit on the SDCCU side and when I inquired with SDCCU they told be it would take three to five days before it is posted. Certainly odd to hear nowadays and my experience with other financial institutions were not that slow. On the 22nd my existing bank informed me that the ACH was returned as SDCCU could not find the account for the deposit. When I linked the accounts there were four micro deposits made to ensure that it was the proper account. Once I affirmed the micro deposits, I sent the ACH. I'm not sure what is going on at SDCCU but this experience leads me to believe their online banking system is either old or broken. There is no help function on their app and you need to call a representative for any assistance on online banking. Frustrating at best. Good news is I have my money back and the next step is to close out the SDCCU account and withdraw the balance I placed there when I opened it. The experience was awful and not what I expected from a financial institution. Their mobile app was clunky and seemed to be based on an archaic platform with limited functionality. If you're looking for reliability and assurance of a secure and safe institution this is not it. On the positive side, the staff at the Mission Viejo office was very enthusiastic and knowledgeable. Their level of professionalism was satisfying. The only negative aspect was having to go through a credit check to open an account. I've never had that happen opening any other accounts but then I am old. Anyways, your choice on whether you use SDCCU or not. I'm just sharing my experience and dissatisfaction and if you were family I would tell you to try another place.

    Stopped by to ask some advice and the representative who assisted me was so helpful I opened an…read moreaccount. Mike was very knowledgeable about bank procedures and quickly opened an account and answered all my questions as well as addressed my concerns. I have been back a couple of times with questions (and my own predicaments), and Mike has always helped to the Nth degree. Thank you Mike and SDCCU for helping me and being there every time.

    Spates - truckdealers - Updated September 2026

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