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    Mission Auto Group

    5.0 (1 review)
    Closed 7:00 am - 8:00 pm

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    8 years ago

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    CarMax

    CarMax

    (871 reviews)

    I've purchased two previous used cars at other CarMax locations and have been happy with both the…read moreexperience and the cars I've purchased. After putting over 200K miles on my current vehicle I decided it was time for a new one. Online, I found two I liked, one at a Honda dealership and the other at CarMax. The dealership option had more miles than I'd like so I went to CarMax first. My CarMax option was at the car lot in Duarte, but they shipped it to my nearby Irvine location at no fee so that I could look it over and test drive it. I met Byron at an appointed time, test drove it, asked a bunch of questions, and inspected it thoroughly. I liked it even better in person than what I saw online and made the purchase. Byron made the buying experience quick, easy, pressure-free, and made me feel comfortable - he's great at his job! I love my car.

    CarMax Irvine was a useful place to see and try different makes and models of cars…read more However, they will NEVER see a dime from me or anyone I can spread the word to because of the rude and sexist sales person we dealt with the first time we went in. We had an appointment to browse, and were assigned to Mahanth Kommireddy. When he came up to us, he shook my hand, introduced himself to me, AND THEN COMPLETELY IGNORED MY WIFE. We almost walked out right there, but wanted to test drive a car so we bit our tongues. Even once we went to his desk, he still did not acknowledge her at all. If this is how he treats wives of potential customers, I'm sure this isn't the first and won't be the last time he cost you business. I ended up doing the whole sit through the dealer nightmare that you guys are supposed to be a better alternative to because I refuse to reward such awful behavior.

    Spates - 2017 Nissan NV200 Van Conversion

    Spates

    (6 reviews)

    I waited a week before writing this. Making sure I was still as happy as the day I bought my 2014…read moreVolt from Plug Auto. And, I'm happier today than then! I had been searching for a Premium package Volt for some time. Plug Auto had the car I was looking for, And, fair priced to boot! Plug brought the car to my home for inspection and a test drive. All done at my convenience. It couldn't have been easier! The car was better than the ad said! We agreed on a price and a few days later I was in Plugs office doing paper work and signing documents. 30 minutes later I was out the door and on my way! No pressure from a salesman. No sales manager needing to approve anything. No hassle, and, a great experience! If they have a car you want, go see them, now. Or it will probably be sold. I hope they get involved with used Tesla's. I might be there 1st sale!

    Plug Auto Group specializes in electric/hybrid vehicles and is easily the best one-stop for a Chevy…read moreVolt in SoCal. Why? Overhead, expertise, and a keen sense of professionalism. Overhead: when trying to purchase a quality used car, the norm is: a big lot, several salespeople, a back office and associated marketing and support costs. Plug Auto Group is small, low overhead, well-run company that doesn't have any 'fat'. Expertise: Jason knows the vehicle and finance trades and is able to explain the potential routes to purchase an electric/hybrid. He also owns Volts and knows the features inside out. Professionalism: from assessing my needs, establishing my timeline, informing me of possible vehicles and keeping in contact with me along the process, I felt as though I was working with a peer. At car dealerships, even specialized electric/hybrid lots, I felt like I was either being pandered to or was an unwilling participant in a sales game. Jason provided the same type of documents I found at large dealerships - he uses Simpson Chevrolet to check the vehicle, Carfax, and even provided condition reports from auction houses. And I should mention that when we went to pick up our vehicle, and sign documents, the whole process was prepared and streamlined. It took us 33 minutes to go over the documents and electronically sign. Amazing. Then we spent another 20 minutes going over the vehicle, talking about tips and maintenance. I don't write reviews often because I am not easily impressed. I was impressed by Plug Auto Group and feel I received the vehicle that I was looking for at a price point better than a dealership, with exemplary customer service.

    Mission Auto Group - usedcardealers - Updated June 2026

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