If Frank's Irvine Subaru ever loses Sam F, they should immediately launch a nationwide search…read moreparty, offer a reward, and possibly notify local authorities. My wife and I live in Oceanside. There are plenty of dealerships between us and Irvine. Plenty. Yet every time we need anything Subaru-related, we willingly sign up for the I-5 traffic obstacle course because Sam is worth every mile. Most service advisors help you maintain your car. Sam somehow manages to maintain your faith in customer service. She has achieved the rare and mythical balance of being incredibly professional while also making the entire process feel like you're catching up with a friend who genuinely wants to help. Somehow, she remembers details, communicates proactively, explains things clearly, and never makes you feel like just another appointment on a calendar. At this point, if Sam switched careers and started selling hiking boots, insurance, or artisanal pickles, I'd probably at least hear her out. The truth is that trust is hard to earn, especially when it comes to vehicle service. Sam has earned ours completely. We don't drive from Oceanside to Irvine because of the dealership, the coffee, or the waiting room. We drive there because of Sam. Frank's is lucky to have her. The rest of the staff is great, but Sam is the reason we keep coming back. Give her a raise, a trophy, a parking spot with her name on it, or at minimum, whatever magical resources she needs to keep being the absolute rockstar she is. Thank you, Sam, for turning what is usually an errand into an experience that reminds people what exceptional customer service actually looks like

All they want to do is do the main workload and push your car out. It's a numbers game!…read more My STi had short block replaced and returned with all major clips missing. They claimed that it's the factory way. Yet you clearly see there used to be clips on the hoses due to the imprints. They also replaced the clutch and forgot to plug the reverse light back‍. When you push for numbers, things like this will happen!

I had an excellent experience at Norm Reeves Honda, thanks to Michael "Mike" Fernandez. Mike was…read moreexceptionally professional, attentive, and service-oriented. He made sure I received the best possible care and that the entire process was smooth and pleasant from beginning to end. I highly recommend this location to anyone looking for outstanding customer service. Be sure to ask for Mike Fernandez. His dedication and personal attention truly made the experience exceptional!

We had a great experience purchasing a used car at the dealership, thanks to Danyal Rasheed. He was…read moreinformative, extremely knowledgeable, and never pushy, which made the entire experience comfortable and stress-free. After we test-drove the car, Danyal walked us through the purchasing process and made sure everything went smoothly. The process was quick, easy, and hassle-free. The General Manager was also very helpful and worked with us on negotiating the price. We really appreciated everyone's professionalism and willingness to make the deal work. Overall, a great car-buying experience. Highly recommend Danyal and the team!

We had such an amazing experience with Colin at Simpson Chevrolet in Irvine! From the very…read morebeginning, he was super friendly, charismatic, honest, and incredibly easy to communicate with. I had gone to several different dealerships before coming here, and none of them made the process feel as simple, comfortable, and actually FUN as Colin did. There was no unnecessary stress or confusion--he listened to what we wanted, answered all of our questions, and took the time to show us all the features in the car and explain how everything worked. Most importantly, Colin helped make it possible for me to drive away in my DREAM CAR! I couldn't be happier with the entire experience. If you're looking for someone who is genuine, knowledgeable, easy to talk to, and makes buying a car an enjoyable experience, definitely ask for Colin! Thank you so much, Colin! We truly appreciate everything you did for us!

The whole car buying experience at Simpsons was great the whole sales department team was great,…read moreespecially salesman Mark Maker and all his associates fantastic and very assisting i appreciate the whole experience and would pass the on to family and friends. Thank you Mark Maker and team.

Matt Wooley, our service advisor is exceptional. He goes out of his way to advocate for his…read morecustomers.

Had a great experience at Irvine BMW! Matt Wooley provided exceptional service. He was…read moreprofessional, attentive, and kept me updated throughout the entire process. Highly recommend working with Matt!

I decided to buy a Bronco after my beloved Jeep turned out to be a lemon. After going to one Ford…read moredealership in the area that applied high-pressure sales tactics, I was relieved to find Tuttle-Click. First off, they had more of a selection than the other guys, which was a big plus. Secondly, I was helped by Troy, who was amazing. He made me feel comfortable and had no problem finding a model that was within my budget. Thirdly, Tyler was my finance guy and he was super cool and made the process fast and easy. These guys are amazing. I'll tell the world to go to Tuttle-Click Ford; I'd give them 10 stars if I could!

Had a fantastic experience today picking up my new Mach-E! The one I originally came in to look at…read morewas at their other location and James didn't hesitate offering to go get it and bring it over for me in about an hour's time. I ended up running numbers on a couple different options and decided to go with a Select. Johny and Reza seamlessly tag teamed helping me out while getting another customer wrapped up. They were very transparent on pricing, and played no games when I asked to clarify and see MF, residual, GAP. There were no 'gotcha's' to be found. Masoud walked me through all the documents and it was probably the fastest signing I've ever done. Everyone there was just that friendly-professional and calm that you want to have when weighing your options. One thing that was nice was that every single employee congratulated me on my way out. They're my neighborhood Ford dealer so I'm glad I was able to keep it local and look forward to seeing them in 5k miles.

I would like to thank Mr. Day Yang for his time and patience. We came in Saturday and test drove 2…read morevehicles. My husband and I are both car people, and Day really let us just test drive the vehicle and check out the features without fuss or being pressing. When it came to pricing for the lease - I can't argue. The deals were very reasonable and at this current time, included maintenance, which is awesome. I had never looked at or really considered a VW before. If you're in the market for a new car, I would go see Mr. Yang. He was great.

Please review your contract before you sign!!!…read more When I leased my 2022 VW ID.4, the process seemed easy and happened very quickly. Unfortunately, my experience of pay off experience was not pleasant. There were essentially two stages of upselling -- first with the salesperson and then again in the finance office. I was presented with a high APR, information about paying off the vehicle, and several additional products that I did not feel I needed. Here are the additional products that were added to my contract: * ETHOS Group Extended Warranty -- $2,250 * EG Key Replacement, 3 Years -- $450 * Guaranteed Asset Protection (GAP) Waiver -- $716 * EG Theft Deterrent -- $632 Total: $4,048 Looking back, I wish I had taken more time to read and understand every page of the contract before signing. My advice: Don't rush. Read your entire contract carefully, ask questions about every fee and add-on, and scan the contract into ChatGPT or another tool to help you understand what you're actually paying for before you sign. I learned this lesson the hard way. I hope sharing my experience can help someone else avoid making the same mistake.

I worked with Adel to sell my car. Smooth process. It took 20 minutes of paper work, me asking…read morequestions, running through the comps and having check in hand. And yes the check did clear. Adel was upfront with the appraisal value which was inline with my expectation. I would go though TIS again . Sad to see my beemer go

My husband and I had great experiences working with Adel from Trade in Solutions…read more We sold our BMW and received a fair price. He was very professional and easy to work with. I would definitely recommend "Trade in Solutions" If you need to sell your car.

I purchased my Toyota through Faisal Kazimi, with an excellent Toyota care plan a few year ago. I…read moredeeply appreciate his patience with us throughout the process from the test drive to financing. I have continued to return to this AutoNation for my routine maintenance appointments and it has been so convenient receiving reminders to schedule. Every visit is roughly an hour or less to perform the inspection, fluid checks, tire rotations, etc. They also do a complimentary car wash each nice which is a nice bonus!

After a horrific experience with Nissan's forced Buyback due to recalled bad battery I will never…read moreever buy Nissan again. Toyota was the answer to this crisis. I can't express how far apart this car buying experience was when compared to other auto dealers. Even other Toyota dealerships were sub par and don't even bother finishing up the open communication. Thank you Andy V, Don R and Bahador Z. at AutoNation for making this process as stressed free as one can experience while shopped for my new car. I hope my new BZ XLE plus will be with me until I retire. My recommend to everyone who's shopping for a car is to be honest with your target budget and do your homework while comparing car deals and give Toyota AutoNation a chance to earn your business.

Thank you Ali for helping us purchasing a brand new 2026 Kia sorento thanks for your help would…read moredefinitely buy from you again

ABSOLUTELY AMAZING EXPERIENCE WITH ALI DEHKORDI!…read more We had an amazing experience purchasing our new car at Kia Irvine, and a huge part of that was because of Ali Dehkordi! He was absolutely wonderful from beginning to end--kind, professional, patient, knowledgeable, and genuinely caring. Ali went above and beyond to help us throughout the entire process. He answered every question we had, explained everything clearly, and made sure we felt comfortable and confident with our purchase. We never felt pressured or rushed, and he made what can sometimes be a stressful experience feel easy and enjoyable.

I've had my GV 80 for a year now and it's been my favorite car! Beautiful and luxurious and will be…read morea perfect family car. Yesterday I brought in my car for its first service, and it was top tier. I drove my car to the dealership and then the dealership ordered an uber for me to go home back to Newport instead of waiting for my car to be done! And THEN they had a driver bring me my car later in the day when it was done. My car was washed, tires looked beautiful, inside cleaned and the service was amazing.

Owner, My mother and…read moreI had one of the worst dealership experiences we have ever had. We visited on July 29 at approximately 11:30 a.m. and worked with a sales manager whose name I unfortunately do not remember, but you should be able to identify who was working with us at that time. We came in genuinely ready to purchase a Genesis. Instead of working with us, we were repeatedly told that we would need to put over $5,000 down. Every time we questioned the numbers or asked about other options, the sales manager was unwilling to properly explain anything or work with us. We left feeling completely frustrated, dismissed, and unheard. We ended up going elsewhere, and the difference was UNBELIEVABLE. They got us into a Genesis with ZERO money down and even waived our first TWO monthly payments. That is a huge difference compared to what we were being told. You can even look up my account and see that I ultimately purchased the vehicle elsewhere. What makes this situation even worse is that the problems clearly go beyond the sales department. The managers I have dealt with in multiple departments have been just as bad. Instead of management trying to professionally resolve my concerns, I have experienced dismissive, hostile, and unprofessional behavior. Now I am also being THREATENED simply for speaking up about my experience and raising concerns about how I have been treated. Instead of anyone taking accountability or trying to fix the situation, the response has been threats, hostility, and attempts to make me feel intimidated for complaining. That is completely unacceptable. At this point, this is clearly not an issue with one employee. When management across multiple departments behaves this way and a customer feels threatened for raising legitimate concerns, it raises serious questions about how this dealership is being managed. I specifically want the OWNER to review this personally. I do NOT want my complaint redirected to the same managers I am complaining about. I want the owner to understand exactly what has been happening and how a Genesis customer is being treated.