Booked an appointment for my husband for Father's Day. Staff were very helpful with the booking process over the phone and friendly. They did change the massage therapist last minute which was a bummer but it was fine. My husband enjoyed his gift and was very relaxed after the appointment. He said it was a nice spot! read more

I cannot recommend this business due to their unfair billing practices. I came in to redeem a gift certificate that was explicitly purchased as a "Relax Package" which includes massage and facial. Despite the certificate clearly naming these services, the business forced me to pay an additional $20 out-of-pocket because their internal prices had increased since the card was bought. There is absolutely no fine print or disclosure on the certificate stating that prices are subject to change or that the customer is responsible for price differences. A prepaid gift should be fully honored when they sell it as a package on their website. Forcing a customer to pay extra for a prepaid package is a terrible business practice. The massage and facial were just okay. Not exceptional experiences.There were communication issue with the girl who performed my massage. The girl that did my massage asked if I would like them to work on my sculp that day. I was confused if she meant during the massage it facial so I asked. She said "Oh! You have a facial appointment too? Then I'll let her do that during the facial." However, the girl who performed facial did not perform massage on my sculp. I'm not very pleased with the experience and would not go back or recommend to anyone. read more

A very nice atmosphere and accommodations like the shower, hot shoulder warmers in the waiting room, tea selection, and nice massage tables. I had a good experience with Trevor and will return. Price for massage is on the more luxury end of the market and I think reflects the experience of Spavia. read more

As if this place wasn't bad enough by pressuring customers to come in when they are sick, after the manager Ann confirmed with me via email that my membership was cancelled on March 21, 2025, they have continued to charge me for the membership every month since then - April, May, June, July, and August. This is a poorly run spa with unethical managers who engage in fraudulent and unlawful business practices. I am filing a complaint with my credit card company and the state. read more

Came here for Valentine's Day with my partner and I can't wait to go back. We had a massage, facial and scalp treatment. Tip top service!!

Love this spot in Greenlake and highly recommend booking a mini-spa day here. Arrive early so you can relax with a cup of tea and a warm neck pillow before your services. I parked in the PCC lot and afterward bought some food so PCC could stamp my parking ticket for a discount, but you can often find street parking, too. read more

As others have experienced, they have zero flexibility if you need to cancel due to illness. If you're a member, they deduct one full benefit (whereas if you're not they only charge you half - makes no sense). It's beyond me why they would want to encourage people who are sick to come in and get everyone else sick, including their staff. I've also experienced rude front desk staff and a revolving door of therapists - as others have noted. I'll be canceling my membership. read more

I recently had a couples massage that far exceeded my expectations. My husband and I wanted to try the services / check the facilities out before getting a membership to make sure we liked it -suffice it to say we'll be subscribing in the next few days! I would recommend arriving 15 minutes early so you can get changed into your robe and relax with a warm neck pillow before your service. I think the lounge creates the perfect space to ease into relaxation mode. The front desk staff was super friendly and helpful getting acquainted with the facilities. Huge shoutout to Stevie and Ary who were absolutely wonderful -their hands are undeniable magic! read more

I used to love spavia. They had the best estheticians and their facilities were always in tip top shape. I started getting treatments done in 2021. I always feel pampered during my visits here. Schedule your visit online or by phone and check in once you arrive at the spa. I've been notified that as of recent they have had a lot of turnover. Once you arrive you'll be guided into the locker room where you can change into a robe/slippers. Then you wait in the waiting area for your esthetician to pick you up and walk you to the room. Be wary of the treatment you select, I often felt that body massages are given to pass the time even if you book a 60-75 min facial. I strongly urge you to consider your options before buying a membership here. Once you cancel your membership, your collected credits don't equate to a full treatment, rather you'll only get 50% off. Also if the spa cancels, they will not help you reschedule. There is no free parking here. Street park or park in PCC. PCC parking begins at 4.99 for the first 60 minutes you are there. If you buy something at PCC, then you can grab a ticket to get it waived. read more

My wife and I just got done with a couples massage, and it was a less than pleasant experience. We were gifted a gift card for a couples massage, so we made a reservation for our anniversary. We arrived 2 minutes before our apt, and we were greeted by a very panicky front desk person, who informed us that our hour massage started now. And then proceeded to make us choose and smell different lotions and music options, and a full tour of the small bathroom and "relaxation room" before we could get to our massage. When we finally got to the massage tables, we were already 10 minutes into our appointment, and it was very clear that the massage therapists were trying to squeeze a 60 minute massage into 45 minutes. Lastly when we went to use our gift card for payment, we were surprised when they said the gift card wouldn't cover the entire bill, even though the person who bought it for us assured us it would. So we spent an extra $200 including tip on sub par, rushed massages, that we were stressed out by the whole time because of the person working the front desk. You'd think you would allow yourself a few minutes buffer time between appointments so you don't run into issues like this. The tablet "choose your own experience" options aren't luxurious or convenient if they cut into the actual massage time. Horrible experience. Will not be going back anytime soon. read more

The unnecessary and dismissive attitude at the front desk, overshadows the therapist awesome service. From the moment I entered the spa, I was greeted by a very cold attitude. The front desk staff (A) unfortunately, lacks the most basic courtesies: greeted me with a comment on tardiness ( I entered 2 min. past my time), combined with almost no eye contact, lack of warmth, and rushed delivery. In an establishment focused on wellness and relaxation, were you are also paying for a service, the least you expect is to feel welcome. My husband paid for facial and massage as a birthday gift for me, so I had to go twice... on my second visit, I gave her benefit of the doubt: maybe she had a bad day? Second time, same staff didn't even acknowledged my "Good morning", and at the end of my massage, she directed the other staff member on how to assist me, not looking at me, once. Poor poor customer service and lack of basic manners. Leah and Isabelle, (facial and massage) were great. read more

Spavia was a nice day spa where I got their basic facial. I wanted to find a place in the area that was reasonably priced. I spent $119 for their 50 min facial. They offer a spa robe and sandals and have a nice soothing waiting area with the lights dimmed. This was a nice touch as it really felt like a day spa vs just waiting in a normal waiting room in your street clothes. I was overall pleased with my facial. I had an exfoliant mask and other masks placed on me, most of them were the Image brand they sell in their waiting room. I was disappointed I didn't get the massage on my arms as stated in their description. Parking can be tough especially on a Saturday. I ended up parking in the parking garage under PCC and purchased an item there to get free 90 min parking covered. read more

Great facials & massage! Relaxing atmosphere. There's tea & a heated neck wrap included while waiting for your appointment. Best spa in town! read more

Please, at all costs, avoid this spa. They pretend to care, but they do not. Ananya Spa is a much better option.I had a horrible experience with this company on what was supposed to be my birthday treat. I initially booked an appointment for 4:30 PM for any available specialist. I made the booking at 10 AM on the same day. About an hour later, I called to request a change to the booking I had just made. The receptionist, whom I assumed was Amy, answered in a condescending tone, stating that I would have to pay half of my booking fee as a rescheduling charge. I reminded her that I had only booked an hour ago for a same-day service. While I understand their policy requires 24 hours' notice for a cancellation, I pointed out that it was impossible to give that notice when my booking was less than 10 hours away. There were still available spots on the calendar for the same day, which I wanted to reschedule to a 2 PM appointment. The receptionist hung up on me and canceled my appointment without my consent, charging me a $70 cancellation fee. I took an Uber 30 minutes later to explain myself in person, hoping they would understand my situation better. However, when I arrived, the receptionist was rude and confirmed that she had canceled my request without permission. I reiterated that I never asked for a cancellation and requested they listen to the phone recording to verify my claim. After a lengthy argument and my insistence on presenting evidence, she reluctantly opened the appointment for me again but insisted it still had to be at 4:30 PM and reversed the cancellation fee. I left the spa feeling angry. This was supposed to be a relaxing birthday treat, but instead, it turned into a frustrating ordeal. I decided to send them an email expressing my displeasure and informing them that I would not be returning for the service due to how I had been treated. It felt strange to allow someone I was still angry with to provide a service to me that requires touching my body. I notified them two hours before my scheduled appointment and requested feedback from their manager. To make matters worse, they charged me three times, and the manager contacted me two days later to inform me I was charged a "no-show" fee. Additionally, I want to point out that I actually have a five-hour window to make changes free of charge for same-day bookings, according to the manager's email she later sent to me. I am unsure why the receptionist refused my request since I was still within that window. There was also supposed to be a first-time discount, but that rude front office employee told me it only applied to walk-ins during the day and not on weekends. However, the manager later confirmed in an email that the discount was available at any time during the week, which was exactly as stated on their website. If that young lady had been willing to apply the discount, I would have been more inclined to proceed with the service on the same day at the desired time.They went ahead and charged me $70 without providing any service, and I can't shake the feeling that I was treated differently because of my race. If I were not a person of color, I believe the reception would have been warmer. Amy does not seem interested in providing good service; they appear more focused on taking people's money without delivering any tangible service in return. I requested a refund, but they declined. My decisions would have likely been different if the front office staff had been knowledgeable enough to clarify rescheduling policies for same-day appointments or the details about the discount on their website. read more

Read the recent reviews because they're pretty spot on. I've had a membership here for years but there's been so much staff turn over. Many of my favorite staff have left. The current employees are great, especially in massage and wax. But my issue is with the front desk, specifically the manager. She openly berates the others at the front desk AND the guests. The last straw for me was when she was so rude yet not making eye contact with me. It's not worth going here and honestly you can find better places that have comparable services, price, AND costumer service. Save your money and go somewhere else. Spavia is going to keep losing customers and good staff with this manager. read more

I love this place! Customer service is wonderful, everyone is incredibly friendly and professional, and I always feel well taken care of. I've had massages and facials here, and both are the perfect escape from life b.s. I'm a committed client and fan! read more

My massage was great, Demi was very professional and had wonderful hands. However, my disappointment is with the front desk and lack of customer service. Not very friendly, not interested in giving me info about membership, and not very welcoming. My husband bought me a gift card so I can check the spa out as I am interested in a membership. When I checked out, the front desk didn't mention anything to me about their memberships, so I initiated the conversation. They were very vague and short with me even though I showed interest in becoming a member!!! I guess they don't want my business, so I'll take it elsewhere, but I was so disappointed. read more

I've been going to Spavia for a long time, but earlier this year OVER HALF of their staff quit all at once. When I asked about what happened to make them all quit, I was told it was over a 'misunderstanding.' When I asked where they went I was told that I couldn't be given that information. I've seen some of these people (massage therapists, skin care professionals) for multiple years and I felt close to them. I know them well enough to trust they would not quit (especially all at once) unless they felt they had to. So this is all very sketchy. It's sad that this once great spa, which gave needed respite during the pandemic, fell so hard after doing something so awful that all their best talent left at once. read more

I had a membership for several years (just for massage), but had to put it on hold several times in the past year due to staff shortages that were so bad there were no appointments for weeks at one point. The turnover has been so frequent and rapid that it's been difficult to get and keep appointments, and rebooking with any provider you like is nearly impossible because they're frequently gone by the time you get to your second or third appointment. I've never used them for facials so maybe it's better on that side of the house, but the massage services make me concerned when staff turns over that quickly. The front of house staff is always professional, though. I appreciate the robes and locker service, and the heated neck warmer while you wait is a nice touch. It just doesn't overcome the lack of continuity with providers, and I've now given up my membership. read more

I've always enjoyed getting massages here. I actually had the best prenatal massage once, but that was it. They cancelled my second one the morning of and there was no other appointments available to book except like 1-2 months later. That's not why I'm leaving a review. I booked a surprise facial for my husband for his first father's day. I received a text 3 days before the appointment asking if we'd like to come in earlier. He gets done with work at 4pm so I made the appointment for 4:50pm (the last available time) so he can have plenty of time to get out of work, find parking and settle. I explained and they said we can keep his original time. They even asked if its a surprise so they can turn off his notifications and not send him confirmation. Well...they texted him couple hours before the appointment asking if he can come earlier. Thanks for the ruined surprise... It just seemed like they kept pushing for us to change the appointment time earlier to meet their needs so staff can get out earlier. Then why have 4:50pm as an available time to book? read more

I got a massage with Garrett. He was professional, attentive, and very good at what he does. I found the front desk staff helpful and kind. I would recommend it to others and plan to come back. read more

First time stopping into SpaVia!!! I was so thrilled that I was able to book a same day appointment, and was even more excited that I got Alexandra. She was so sweet and did such an amazing job with my signature facial!!! Walked me through each step and she has such a relaxing (but still kinda firm, which I loved) touch when doing the massages. I was contemplating getting a membership and because of Alex I went with it! I can't wait to see her again in 4 weeks. She also gave Product recommendations to keep my skin In check until then. The front desk girl (sorry didn't catch her name) was very sweet as well and has the most amazing eyeliner!!! read more

I recently received a facial and massage from here and had the best experience I have ever had. Everyone was warm and welcoming, and the services I got were amazing! Will definitely be back very soon! Would refer to anyone looking for a little spa heaven. read more

I received a membership as a gift and got a signature massage as my first treatment. The atmosphere was incredibly relaxing and everyone was so kind and attentive. Excited to return! read more

Wow! Where do I start? I had a fabulous experience at Spavia. I have been to lots of spas, clinics and the like over the years (I myself am a licensed massage therapist, receiving massages is a must;) however, this one is special! From the moment I walked in, the front desk worker was so charming and helpful. I felt very comfortable in this space. I was eager to sign up for a massage membership after the massage too, which I can guarantee you is worth the $. As for the massage itself - O M G. It was great! Serenity was wonderful. She was attentive to my problem areas and was mindful about pressure. She made sure that the room, table, and so forth were a comfortable temperature for me. It was evident that she pays close attention to her clients and works to optimize their experiences. When receiving the massage, I also got to choose my own lotion scent and music! These are nice details to have included in your service, it makes it feel more personalized. I loved the lotions so much I had to buy some! (Treat yo' self.) The guava, coconut & orange blossom scents are all SO gorgeous! I'm a huge fan of tropical scents - so these were a perfect fit for me. Overall, I truly enjoyed my experience at Spavia. I am so looking forward to going there again. :) read more

Service and quality have dropped significantly in the past year, sadly. And then they ask outright for a tip. Very publicly.

We had couple's massage. Everyone was very nice. Very skilled masseuses. Checkin was easy, front desk folks were quick and courteous. The ambiance is great. read more

The massage was great and I liked the tea and heated neck pillow options. The walls are a bit thin so I could hear people talking and moving things during the session, which affected the overall atmosphere for me. I would visit again though! read more

I came to spavia for my birthday (9/1) and it was wonderful. I was met at the door was an extremely chipper host. She checked me in and showed me the waiting space. I picked up a hot towel for my neck and relaxed until Tiffany came to get me. I booked a hydro facial with really no expectations other than to be relaxed. It was awesome! Tiffany is super gentle and very knowledgeable! She made the experience so great and I felt extremely comfortable. The room was nice and dark and I was instantly relaxed. One thing I would change (and maybe I missed it on the form) was to mention certain smells of the products used. I'm sensitive to certain smells and sometimes they can trigger migraines. I would have appreciated being informed about that. Otherwise I have zero complaints. At the end, Tiffany walked me out and asked if I had questions. She broke everything down for me and I ended up purchasing a product that she recommended. Overall it was a wonderful experience and I'm now considering becoming a member! read more

The estheticians and massage therapists are great however, I bought a membership and was overcharged every time. They gave me a refund ever time but I still had to check my bank account EVERY SINGLE TIME because they overcharged me. After this happening multiple times and the manager "not understanding" what happened and not replying to my emails, repeatedly, I canceled my membership in November. I still had to pay for December which is in the conditions so I had no issue with that HOWEVER I was charged AGAIN January 1st, despite my cancellation. It's like they have no idea what they're doing. Super inconvenient and frustrating. I wouldn't recommend any membership here. Management/front desk is awful and seems to be a reoccurring issue. read more

I bought a gift card for a friend a couple of months ago, and when my friend tried to use it, they said the card isn't active. They couldn't locate the purchase nor my name when my friend gave the exact date of purchase. I instinctively went to check my credit card, and there the charge was bright and clear, charged by Spavia. I called and left a message asking where I should send the proof of purchase with no reply. On the next day, I went with my friend directly to the business where we were greeted by a grumpy receptionist acting like she doesn't recognize my friend, although she was "helping her" the day before. Well, she went to get the manager from the back, and I recognized the said manager since I bought the gift card from her, which I told her. She totally ignored me and turned to my friend, stating that she credited her money back to her credit card, which is great, but I can't shake this weird feeling about what happened. The manager really wanted us out, although I tried to get clarity on what happened, for which she said, "Oh, the staff mistyped one of the digits." How is it mistyped when you scan the card, and why can't anyone find the purchase? It's not a Costco-type of business; I'm sure they have no more than 15 transactions a day. I am totally okay with mistakes happening, but the way I was treated with no apology or satisfactory explanation left a really negative feeling. P.S. Leaving 2 stars since my friend enjoyed the actual service. read more

Great service received in Spavia. Both for facial and waxing. Everyone is super nice and their spa has everything you need to feel really good, like you stepping in a different world. Love their little relaxation room with hot neck towels! Highly recommend. read more

Great spa! The staff is really approachable and friendly. I've been going to Alexandra for awhile now and she is really excellent. She has great suggestions on how to improve my skin while also understanding that I prefer a low maintenance skin routine. Would definitely recommend her services. read more

I've been a Spavia member for over a year now and I highly recommend it if you're on the fence. The establishment itself is clean, organized and relaxing. They provide you with tea/water, lockers for your belongings and sandals/robes to lounge in prior to your appointment. (You really feel like "you're treating yourself") I've booked facials and massages- all of them phenomenal. (Especially since I feel like I can be a a little picky about massages lol) There is a Spavia App for your phone to help you schedule and keep your account up to date. You can even text the auto message line if you don't feel like calling. Overall- it's been a fabulous year at Spavia! I recommend it to all my friends and I look forward to my upcoming appointment! :) read more

It's been having so many issues recent years. Very different from the beginning when they first open. High turnover rate. And the new folks don't know what they r doing. Bad experience canceling my membership. Very difficult to work with when I ask for itemized receipt. I called and asked in person for a total of three times but still they haven't emailed me the itemized receipt. One front desk person told me I had one credit left that I can book a massage on Sunday but when I did go in for a massage the following Wednesday the other front desk person told me my credit expired and I have to pay the full amount because my credit expired last month!!! Wtf Also, I told the person not to book the next massage with Katrina because my last experience with her was really just mediocre. Guess what, they booked Katrina for me immediately after I told her not to book Katrina !! Now let's talk about the massage itself. Katrina the person who did my massage twice unfortunately was the worst among all the people I experienced for the last few years since Spavia first opened. The overall experience was that she didn't know want she was doing neither did I. It was the first time I was hoping the massage could end sooner!! I didn't feel relaxed after the massage but rather feeling really nothing but nervous. Her manner was cold and stroke was meh. No wonder she had so many last minute openings. Let's talk about the robe. Since last year they switched all the normal size robes to plus size. Giant plus size robes for every single person, which undoubtedly fits awkward!! So overall, do not come. Definitely do not buy membership!! read more

The scheduling ladies at the front desk are absolutely incredible super flexible and super informative and kind. The facility itself is gorgeous, the accommodations and perks are wonderful! They give you tea, water, a neck wrap, and much more! I had asked for no conversation during my massage and the masseuse continued to check in with me frequently and ask me how I felt which I didn't particularly prefer. I realize now I should have a better conversation in the beginning about how much talking will happen. My masseuse did also recommend some incredible stretches and things to do in the future to help my body stay healthy which was very kind! (They also pointed out a scar which was kind of awkward) The prices are a bit higher than I would like.... but it is a pretty incredible spa. read more

DO NOT COME HERE FOR FACIALS!! I came here for a 60 minute massage then signature facial. Massage was great! But facial was AWFUL. Spent most of the 50 minutes just laying there with tanning googles on my eyes. I had a few extractions done on my chin. 2 days later I woke up with an infection on my face where she had done them. Obviously the tools were not properly sanitized. Gross! Save your $100 and go elsewhere read more

I've been to this day spa several times for massages, and every massage therapist has been lovely. The facility is clean and quiet. The "retreat" area where you wait for your service has hot neck pillows, water, and tea. The private rooms are well kept. From the get go, you can choose what kind of oils as well as music you want during your treatment. I would highly recommend. read more

I had such a great massage experience at Spavia! To start, you get to currate the environment in which you get your massage from the kind of music you want played during your session to how much conversation you're interested in having with your masseuse. I was taken back to a locker room where I was given a robe and any other amenities I'd want after my appointment and then was shown the little lounge room where I could relax while I waited. They even supply warmed neck pillows to loosen the muscles and relax you. Getting to the massage -it was definitely what my body needed! I'm working from home and find that I get big knots in my neck and shoulders quite frequently. My specialist Alicia spent a lot of time working all of the knots out and relaxing my muscles which while a bit uncomfortable during the process, felt amazing after she was done. After my appointment I was offered a bevarage and taken back to the changing room which has a great shower and changing area. I didn't feel rushed to leave and was completely refreshed walking out. I will definitely be going again and taking friends! read more

My roommate and I decided to make an appointment last November and at that point, I hadn't had a facial in almost 2 years! Alexandra did my facial that first day and I've been going back every month since! She is beyond sweet and I really appreciate how it feels like she genuinely wants to help you work towards a goal. She has given me lots of advice and I always enjoy our chats during our sessions. Because of Alexandra, I will definitely keep coming back! :) read more