Disgustingly rude receptionist blonde with snobby attitude was flirting with my fiancee while I was…read moreattempting to adopt a cat for my child. We came a very long distance to adopt the cat, she argued with me because we did not have the" perfect conditions" set up for adopting , gave no constructive advice about where to go locally to find veterinary care that was immediate, then threatened that the pet my son had picked and played with for over 10 minutes..we could not have, could not put a deposit on...and that the pet would more than likely be adopted. Furthermore that we should consider adoption agencies closer to our home. What an absolutely nasty idiot she is, and she should be fired. We have so much to offer the animal, such a big and beautiful house with a loving family ...SMH. Fire that I'll gotten thing that pretended to care...hating on animals and kids! Never go here.

We came to Humane CNY over thanksgiving weekend and were able to find a great addition to our…read morehousehold during the waiver adoption fees event they had going on. Financially we were able to give a donation during the holiday season in addition to buying all the essentials to bring our girl home. But it is nice that they have events such as this where families who might not be able to part with all that money up front can take home a new family member, spoil them a little, and hopefully give back throughout the year rather than just paying the adoption fee. I was impressed by how clean the cat room was and how happy the cats seemed. The volunteers didn't seem to know much about the individuals and the lady working at the front desk was a bit brash. I also do love that it is a non kill shelter. The only thing that brought it down to a 4 was just the harsh attitude behind the desk.

I adopted Zoey last July and she has been the best dog. She's loving, loyal, protective and she…read moreloves playing with her toys.

I recently adopted one of the beagle pups from the hoarding case and I cannot compliment the staff…read moreat the CNY SPCA more. The last time I adopted from there was years back, a cat, no offense to the previous administration but the improvements are amazing. They respond very quickly to any questions or request to see a pet after application is done. The kennels are all clean, animals well cared for. The don't leave you hanging for days when you call, ask questions or do application. The front desk ladies are extremely professional and well organized, as good, much better actually than other rescues I have seen. They have you bring in current dog to meet potential adoptee which to me is a GREAT idea, the young man that handled that was extremely knowledgeable and kind. In todays world of so many needy pets, they are the light at the end of the tunnel, wonderful people and amazingly professionally run. The adoption fee is also very fair considering how much it includes, getting a pet already spayed or neutered is a huge plus. I would recommend adopting from them to all who are looking for a furbaby to add to their family, Bravo SPCA!

I attempted to adopt an older cat, after finally getting approved, the day I was to get him was an…read moreextremely cold snowy day. A feral cat that comes to me for food was again at my door, too afraid to come in. I called two hours before appointment to let them know what I was doing and they were very understanding. Another bad weather day I was to meet them at petsmart. I live in camillus and went to that one since they know I live there and the volunteer never once said which one, she was in clay when I called from camillus location. She then wanted me to drive to her house which I said I couldn't get there since I had a ride. I got a text that she was done with me and would give the cat to someone else. I wasn't going to say anything, but a month later the cat is still available.

I just wanted to send you a "Big Thank You"…read more The process of adopting Snowy (cat) from you and your foster organization - NYCATCOAL was efficient, smooth and quick. I appreciated it because I was so looking forward to having her join me and my family quickly. As a family member now, she is wonderful, a doll. Snowy is adapting quickly. Within a couple of hours she was walking around, eating and doing her necessities in her litter box. She follows me around like a puppy. She is still getting use to Bentley (dog) but has no issues with him. And he, none at all with her. We have set Snowy up for a general vet appointment for Tuesday, April 22nd. Basically, to establish a relationship with her and the Rockaway Veterinary Service Vets. Thank you once again for putting your trust in me and my family. Our adoption of Snowy is a serious and lifetime commitment regardless of anything to us. We are hoping that our reimbursement/contribution of $300 dollars which is nominal will help save other cats like Snowy. In the future, I would like to donate to your cat fostering organization. Please let me know how and where I can send our donation? Thank you again for Snowy. Our adoption of her means the world to us!

The Kia Foundation, Inc. is an essential business to our community. They provide pet food and…read moresupply services to those that need it most. Also, they have an incredible selection of pet supplies that it always changing, like any thrift store. Everything is extremely affordable compared to the name brand pet store prices. My favorite aspect of The Kia Foundation, Inc. is their pet food pantry. They will accept any pet food, even if it's been opened. They are always desperate for donations as this is a well-used service. Any pet lover would appreciate the Kia Foundation, Inc.!

I had never heard of this place before my mom suggested it and man was she right. I have a very…read moresweet dog who is afraid of being groomed so I have always had to sedate her but this place seems to have put her at ease as she looks amazing and did not come home stressed out for the first time In five years. She did so well in fact that they suggested trying to groom her without sedation next which would be amazing. Everyone there seems to really care about the dogs and doesn't just treat it like a chore. I have had bad grooming with my dogs in the past and wish I knew about this place sooner. The owner Jackie groomed my dog and asked lots of questions and really cared and wanted to know how she could make Luna more comfortable. This place is great especially for those problem dogs like mine. 10/10

Started taking my 4 yr old golden retriever to Pink Pug as a puppy. They handled her with patience…read moreand kindness so it is not a bad experience for her. They know how to earn the trust of the dogs and our pup seems happy after the grooming. Took my 5-month old for her first grooming there for her first grooming and she also came back happy and beautiful. Highly recommend this business.

5 stars for customer service, 1 star for cleanliness. We needed an FAA-approved pet carrier so that…read morewe could take our cat on a plane. When we arrived, there were a wide array of carriers available and we weren't sure which one to buy. One of the store employees went above and beyond to help us find the right carrier, even going online to double check our airline's size regulations and recommending other items that we might need. She also opened up another register to personally cash us out rather than have us wait in line. I was surprised (in a good way) at how much she was willing to help us. The store is apparently being renovated right now, but the dust and dirt is out of control. I worry about the birds and small animals in the store breathing that in 24/7, as well as the employees. The carrier we selected was absolutely covered in dust and dirt, to the point that the employee who helped us got a duster to brush it off for us and it created a huge cloud. Everything we bought from the food and water bowl attachments to the carrier was covered in a layer of dust and dirt. Also, the floor is unsightly and in disrepair. I hope that it's included in the renovation project, because it really needs updating. Even with the renovations in progress, the level of dust and dirt on the merchandise is unacceptable. There needs to be at least one employee dusting and facing the items on the shelves daily. I've worked plenty of retail jobs, and most of my former managers would have flipped out if our merchandise was that dirty, renovations in progress or not. I would shop here again, but not until the renovations are done, the shelves and displays are wiped down, and the merchandise is properly cleaned.

Dog Grooming: Things started out okay with one of the groomers, but it got worse over time. The…read morewomen in the area (no men) spend their time laughing, joking, gossiping not paying close attention to their dogs. No management cameras to monitor groomers. First couple of appointments were fine. Then, on the first bad occasion, the groomer used a shampoo that made my dog's hair fall out in small clumps. When I questioned her, she said that my dog probably had an allergy. Okay, I can understand that might happen. The next appointment, when I returned, my dog's fur had been gouged on her backside by clippers (this was later verified by a groomer at a professional salon). When I asked the groomer what happened, no apology, no explanation, just "It'll grow back." I was not happy and when I questioned the groomer about why it happened, I got no plausible explanation. I left and decided not to return unless absolutely necessary. I do not recommend PetSmart for dog grooming. There's too much staff playtime going on instead of paying close attention to the dogs. Managers are not monitoring the groomers. Sadly, PetSmart could be a top-notch company with great employees, but the people chosen for this location are poor examples of professionalism.

I started taking my dog to BP over two years ago. I was comforted by their initial interview…read morepolicy to ensure a safe and happy experience for my pup and other pups attending. After a morning stay, I would pick her up and she was calm and happy in my office after spending time with the other dogs and the staff. She is always excited and eager to visit and see everyone there, so I know it's a good experience for her. They are careful about the dogs' medical records being up to date and notifications of illnesses, etc. Just adopted a new puppy and enrolled her in the Puppy Socialization class which was GREAT! The staff and trainers are very knowledgeable and kind. I am retired now, so don't really need daycare for my pups, but I will continue to take them mainly for socialization with their canine friends. Next up is enrolling the new puppy in basic obedience. I HIGHLY recommend this business!

I brought my golden retriever here for doggy daycare. He loved them. Highly recommended.read more

I had to bring my cat in unexpectedly last night, and I just want to say how grateful I am for the…read moreteam at the emergency animal hospital. From the moment we arrived, the staff were incredibly caring, compassionate, and communicative. They took the time to explain what was going on with my cat and kept me updated throughout her stay, which meant a lot during a stressful situation. I noticed some reviews criticizing wait times and costs, but that's simply the nature of emergency and acute care. Patients are triaged based on severity, and the team is doing their best to treat animals that may be in life-threatening situations. My cat was treated with kindness and professionalism, and I truly felt that the team cared about her well-being. Emergency situations are never easy, but I'm very thankful this hospital was there when we needed them. Thank you to the doctors, technicians, and support staff for the work you do.

My little dog got a hold of a small packet of rat poison. I called VMC right away to see what could…read morebe done. I spoke to five people last night and one person today. Two people last night were Maria and Libby. I don't remember the others. Last night, Maria finally told me that she is the only person that will take my calls and all she will do is hang up. She also told me not to come there, as they won't see me. Today it was Chantelle. All they do is ignore, interrupt and hang up. They care nothing about animals. I have been yelled at, I've asked for supervisors and they refuse, and I've been hung up on constantly while my dog is here in danger. They should be closed down. Supervisors don't even care, it's obvious.