The only reason why Yvette at the Travel Boutique gets one star is because she booked a great…read morelocation for my 50th Birthday Get-Away. Her customer service went downhill from that point. She did not or would not respond to multiple outreaches via email or telephone, for simple requests such as copy of receipts, what are the transportation arrangements, can we book additional rooms? Simple requests! She finally sent our transportation arrangements via email while we were on our flights headed to our destination. In my 20 plus years of traveling, I have never experienced such poor customer service. It's unfortunate that my experience wasn't as glowing as the other reviewer. But you live and learn. I will never use this travel agent again.

If you want to deal with a travel agency that caters to your every need in travel, be sure to…read morecontact the folks over at The Travel Boutique! I really can't say in this space why they are so good ...... awesome experience! ......... Jackson

I was one of those people who didn't see the point of using a travel agent. Everything I need to…read moreknow, and every price that could possibly exist, can be found online. In 2014, why did I need some middleman to book things for me, when I can control it all myself? Plus, not to toot my own horn, but I am very good at researching things online, and I am known for my organizational skills. I was asked to organize a cruise trip for my husband's frequent-cruising family, and quickly realized that planning travel with a large group -- with all the various personalities and individual "needs" (i.e. drama) is more trouble that one would imagine. So I decided to consider using an agent. I reached out to a few agents from well-ranked agencies, and wasn't terribly impressed, or convinced that they would even do as good a job as I could do myself. Then I talked to Jeremy from Cruise Vacations, Int. He's very friendly and has all those customer service skills you would expect from someone who makes their living in sales, but that's not what convinced me to work with him. It was very clear to me, from the very beginning, that HE KNEW HIS SH*T. I even asked him a few "test" questions to make sure he knew what he was talking about -- he was very impressive. HIs profile on the Virtuoso site says he's a second-generation travel agent. That probably explains a lot. Jeremy has handled every curve ball the family has thrown at him -- and there have been plenty -- like a pro. As the group leader, he keeps my informed about everything, which I like (i.e. I am a control freak). In fact, one of the older members of the family contacted me to say Jeremy was the best travel agent they had ever worked with. But the thing that I've been most impressed by -- and indeed, the thing that has convinced me of the value of travel agents for even individual travel -- is that Jeremy has, on two occasions, gone to bat for me with the Cruise Line. The cruise line made two distinct errors on my personal reservation - one in which they were charging me too much taxes, and the other in which they weren't giving me a discount to which I was entitled. Jeremy fought with them -- for several hours over the course of several days -- to get these things fixed. In the case of the taxes, it was only a $3 difference, but Jeremy knew that it was really, REALLY bothering me, so he didn't rest until it was fixed. I would have neither the time, nor the clout, to go up against the cruise line on my own. I'd probably just be out of luck had I booked on my own. But having a GOOD agent, like Jeremy, who is willing to do what it takes to make sure that his clients are happy, made all the difference. I don't often do 5 star reviews, but I highly recommend Jeremy Hall at Cruise Vacations, International.

We've used the services of Donna Hall at Cruise Vacations for a bunch of cruises over the years…read more She is extremely knowledgeable and responsive, answering our many questions. We'll definitely use her services again!

Travel agent was great on our first trip, but not on the second trip. I would not use her again and…read moreI'm not sure I would use this company again as well because they only book you in hotels that are very high rated and obviously very expensive and they get a kickback, of course. Just not the most pleasant experience because of the second trip.

I worked with Deborah on our trip to Scotland and Ireland. She was wonderful...had great…read morerecommendations on our entire vacation. Her suggestions were helpful and end of the day after discussing our thoughts, she was able to hit the ball out of the park. She was also super flexible as we booked some of the smaller tours during our trip as well as some of the transfers...however, she provided the guidance we needed. I believe that to have the experience we had, communication is key...and that was achieved beyond my expectations. Looking forward to working with Deborah on a future adventure!

I have been using this agency to book my flights to Istanbul since 2006. After shopping from…read moreonline discount tickets, and finding out that every time they have the cheaper or the worst case matching prices, now I don't even bother checking other sites for United or Turkish Airlines prices. I think this is the best agency for flights to anywhere in Europe. Quality of service is also excellent. I highly recommend them.

great swift plane ticket service by Mr.Kagan. Maybe the best in the area. Do go and deliver…read moreyourself eyes closed.

Fantastic visa center, they were professional, responsive, and really streamlined the process. I…read morereceived my multi-entry visa to Russia within a month, & they helped me along every step of the way. Highly recommend & will use them again. Special thanks to Ekaterina and Diana!

Oleg & Iryna saved my trip to Russia. I had paid another company (Passports & Visa) to get my…read moreRussian Visa, and they sat on my passport and stopped returning my calls. P&V returned it to me unprocessed 7 days before my flight, and the Russian Consulate's Visa department directed me to World Visit Center for help. Oleg & Iryna worked a miracle getting me my visa in 5 business days (including 2 Fedex days) at a very reasonable price. They kept me posted every step of the way.

Used American Express travel agency twice to go to Mexico. They knew all of the resorts, helped us…read morepick the one that fit our requirements and took care of all the booking and travel arrangements. What was also very convenient was an American Express van picks you up at the airport in Mexico and brings you to your destination and brings you back!

We are using this location for card replacement. The agents were rude and unwilling to assist, even…read morewith Amex corporate involved. After 3 hours she then spelled the name wrong on the new cards.

Beth at Concierge and VIP Travel is a true gem. When we plan vacations, Beth listens and offers…read moreadvice. She got to know my family and suggested experiences that I never would have thought to look for on my own. Planning a vacation is a big thing and Beth makes sure we do it right and within budget. She is never pushy and always has our best interest at heart. If you're looking for a travel adviser, I highly recommend Beth.