We went to Specialty Appliance in Fort Collins to buy all of the appliances for our new home. We were told the service would be excellent and had great quality items. Our first trip there was good and we got good service. After that, not so much. When they came to install our appliances, the dishwasher, dryer and fridge were all broken. Second dryer had a dent. They kept telling us the fridge not working was probably user error. When we convinced them it wasn't working, they at first wanted us to wait until they got someone out there to look at it which would be a week or so. We told them we could not be in a new house without a working fridge so they did bring out one for us to use. When the repair man came out to look at it, they ended up scraping it because they couldn't fix it. Finally got a working fridge later. We felt like we were at a scratch and dent store and not a high quality one. read more

Sales team is good. Installation is embarrassingly bad. Would avoid just for the support.

Ordered all new appliance for our remodeled kitchen. When they were delivered the microwave was damaged and the range was not in working order. When we tried to get the appliance fixed we were forced to work on their time table. The range light wouldn't shut off and we had to have someone come in to find out the range shelves had been installed improperly. When we tried to get the microwave installed, again we were forced to work on their time table and it was difficult to schedule a time that worked. The problems were created by Specialty Appliance and we felt our time was not valued and the way were treated was somewhat disrespectful. Overall, a poor experience. read more

Had the opportunity to visit here. The choice and quality of appliances available are incredibly impressive. My understanding is that the staff has many years experience consulting on custom and OEM installs. I have not purchased from them, but have visited the store and was very impressed!! Be sure to include them in your search!! read more

Specialty Appliance - Store Front! - Appliances Near Me - Fort Collins, Colorado

I am so delighted with high end new appliances purchased and installed through sales rep Steve Grandbois at Specialty Appliance in Fort Collins. I researched to the nth degree for years before custom building our new home. Decided on Wolf for our double griddle cooktop, Vent-a-Hood, Sub Zero, and mostly Miele appliances due to the fact that Miele lets you plumb your combination steam oven (my favorite appliance by far), 30" wall oven, and then their superb coffee maker, while Wolf does not. Our 2 Miele dishwashers are the best in the industry. Steve is the perfect appliance design pro, methodically working with our custom cabinet maker to ensure rough installation was a snap with super smart pro installer Victor and crew, and it was. Don't know who these miserable reviewers are here... We had an outstanding purchase and install experience with Specialty Appliances. I just wanted to say so. Thanks guys! read more

Our Builder installed the premier package from Specialty the end of 2019. Wolf cooktop, double smart oven (the best model at that time) and microwave. Sub Zero reefer and Asko dishwasher. MSRP on the package would be in the plus $30k area. I'm sure it was in the price of the home. This week the dishwasher failed and since they have moved on to another high end brand of Dishwasher, Gove, they no longer have any information for how to get the once highly touted ASKO repaired for us and moreover didn't seem to care. Only 3 years old and residential use... This is a disappointment for us because we received better service from our old home's Kitchen Aid seller, which we didn't need for at-least 7 years. I guess with the continued growth in this area, loyalty and Customer Service only last as long as the Dealer can get you to purchase their brands. I guess there is a certain amount of prestige in having all of these high end brands in a house while thinking the dealer will treat you as a high end customer. But alas that is not the case. When the growth slows down and the economy isn't so robust we'll see how they fare. Sears used to be a big deal too. read more

We were very pleased with the customer service and followup we received to replace a new microwave and oven. Originally the space was too tight to accommodate the new appliances but they sent out a trim team to make it fit and they did a wonderful job. It turned out not to be a complicated project after all. They were very courteous and tidy. Thank you Victoria, Victor and Ever. read more

Victoria was our sales person in the Ft. Collins office. She has helped us with multiple appliance purchases. She is very helpful and very knowledgeable. Today's installation team was awesome! Calvin and Junior installed our Thermador double convection oven. Both Calvin and Junior were very careful, pleasant, and very professional. They took great care in removing our old oven, retrofitting our custom cabinet, and installing the new oven. No dents, no dings, no scratches. We look forward to working with the Specialty Appliance team again on our next purchase and would highly recommend all of them. read more

We had a wonderful, very positive experience with Specialty Appliance We were searching for a new range, and Naomi at Specialty Appliance helped us make a selection. She listened to our needs and preferences, and suggested three possible ranges that met our needs. While we did our research, she patiently waited, then knowledgeably answered all our questions. Once we selected our range, she placed our order and worked with us to modify our gas inlet to fit the new range. When it came time for installation, two awesome professionals from Specialty Appliance, Marc and Ace, installed the range. They prepped the house, installed the range, checked all the burners and oven functions, polished it up, then gave us tips on how to effectively operate the new WOLF range. We are absolutely delighted with the sales and installation service we received, and would highly recommend Specialty Appliance. read more

Specialty Appliance - New WOLF Range from Specialty Appliance - Appliances Near Me - Fort Collins, Colorado

Many times you are asked to do a review, but in this case I was so appreciative of the kindness and professionalism of Specialty Appliance that I prompted this review. If you need an appliance serviced, and want to find quality technicians that you can trust, Specialty Appliance should be your first and only call. I also had an opportunity to work with Specialty Appliance management and their culture is always to do the right thing for their customers. read more

Josh and his teammate were amazing. Focused, hardworking and experts. Really appreciated!! Give these guys a raise!!

Specialty appliance was one of the most refreshing appliance Buying experience we have had in a long time. Tim was very knowledgeable and honest with us and the delivery guys were so polite and professional they even put booties on without me even having to ask. read more

We originally placed our order for a full kitchen appliance replacement on 10/31/21. All (stove, dishwasher, microwave, and refrigerator, at a cost of over $10,000) were delayed for installation until 2022 with the refrigerator delivered on 3/15/22, The freezer side of the new refrigerator did not work from day one. SA sent a repair Tech the next week and we were told it would not be repairable due to a lack of parts. A "temporary" replacement was delivered about a month later and we had to buy ice for that period of time. The installers that delivered the temporary refrigerator told us they were not allowed to hook up the ice maker. We went out and bought the old style ice trays for ice. We were supposedly placed with SA's Expediting Team to get our new refrigerator. We called/emailed about once a week to get status reports and usually get simple "no new information" responses. We finally found that our refrigerator was available in other parts of the country and was listed as available on the Kitchen Aid web site in late 11/22. So, we notified the Expediting Team of this fact. After another week, we were finally scheduled for delivery and installation the last week of 12/22. We would not recommend this retailer for any appliance need. read more

This place is run by incompetent nitwits. All service is farmed out to a third party and good luck getting service on your brand new non functioning appliances in a timely manner. All they do themselves is installation and that is done by folks that take zero pride in their work. And all you have to do to get this frustrating service is pay 4x the going rate that you would have anywhere else. What a bunch of bozos. read more

Calvin and Kyle - Two fine technicians with Specialty Appliance just left our home after completing the installation of oak panels on our Kitchen Aid refrigerator that we purchased from SA. We are very pleased with the assistance we received from Josh at SA in guiding us to purchase the refrigerator and we are even more pleased with the work that Calvin and Kyle did in mounting the door panels. They arrived on time, took care to lay out the panels making certain that the wood grain matched then went to work installing the panels. They were both very professional and polite and completed the job in no time at all. Then they cleaned up so well you wouldn't know that they had been here except that the refrigerator has been transformed. I would highly recommend Specialty Appliance if you are seeking to purchase any type of appliance. read more

I would like to thank Tim Willhite for his excellent customer service during our recent purchase of a new fridge. He provided much insight and knowledge to help us make the purchase that was correct for our kitchen. The type of service he provided is not available at the chain big box stores and it was given under no pressure. Tim did everything right! The delivery and installation team led by Josh removed the old fridge and installed the new one in a most careful and capable manner and provided the needed instructions to begin using the fridge. Lastly, the pricing was very competitive with the big box stores. When you factor in the incredible customer service, there really is no better place in Northern Colorado to buy home appliances than Specialty Appliance. Thank you Tim, Josh, and team members! read more

I worked with John over at the Fort Collins location. He went out of his way to ensure we were happy and had a great experience. We had a tricky situation with the timing of the installation and delivery. I am confident that no other company could have put it together in a way he did for us. He also followed up during the installation to ensure everything went as expected. Great prices, service, and selection - I would recommend talking to John for anyone looking at purchasing some appliances. read more

I have been looking to upgrade my stove to gas from electric for quite some time. I had been to every place I knew of that sold appliances (Best Buy, Appliance Factory Outlet, Sears, etc.) and none offered a range with high enough BTUs for my cooking needs. My coworker/friend told me about Specialty Appliance and we came during our lunch break. I worked with Zac Knuppel and despite knowing that I was looking and still working to install a gas line (so still a few weeks out), he was super knowledgeable and was willing to share information to help me pick the right range for my home. He also gave me questions to ask my plumber and to inquire about city permitting. While I'm interested in the commercial grade ranges, Zac informed me that if I faced limitations due to my city or home restrictions, he could help me with brands not in the showroom. Once I have the information from the city, I'll be back to talk to Zac. I trust that he will help me find the right range that will meet my needs, my home restrictions, and my budget. read more

Beautiful showroom with a friendly and knowledgeable staff. They answered all our questions and the pricing was more than competitive. The other places we went either didn't have much to look at or felt like a car dealership. Wish we would have gone here first and saved hours of time. Looking forward to our new kitchen! read more

I have to post a mixed review. Josh was excellent in assisting me with the comparison and final selection of new kitchen appliances. Unfortunately when the appliances were being installed, the water line behind the fridge burst, flooding my newly refinished oak flooring (6 weeks prior, in fact). The installer called a Specialty Appiance customer service representative who immediately offered up to $200 payment for plumbing repair. However, the next day when I discovered the flooring had warped, even though water had been quickly wiped up, S.A. said they "never" take responsibiity for possible water damage, leaving me to have the floor completely resanded and stained again at a cost of $500-$600. When the valve was turned off and back on during the floor refinishing, there was no problem with that water valve. I'm disappointed in the refusal by Speciality Appliance to take responsibility. read more

Specialty Appliance is highly recommended - and for LOTS of rock-solid reasons. It was professionalism, competitive pricing, certainty and no surprises from the moment we were greeted at the store entrance by Matt, then the pre-site visit from Christopher, and completed with first class removal, cabinet modification and installation by James and Greg. You can bet we'll be contacting them first for our next appliance replacement. Before each visit we were politely notified of date and time of arrival. Everything was exactly as expected and promised. Quality through and through. Specialty Appliance performs! read more

My wife and I recently bought a home in Fort Collins and we needed some appliances to get us going. We weren't looking to spend a ton of money but we wanted to invest in quality appliances that we knew would last us a while and that came from a reputable dealer in case things went south. We had checked out the offerings at the local big box stores as well -- prices were comparable but I never had confidence that the sales staff really knew their products. Enter Specialty Appliance. They sell not only top-of-the-line brands, but plenty of good mid-range products as well. We worked with Jeremy Eades, who did a ton of research for us and narrowed our search down to a handful of good washer/dryer options that were within our price range. The delivery/install was professional as well. When it came time to purchase a range hood, I got the same great customer service from Jeremy and figured out a nice mid-range model that would fit our needs. He even personally delivered it when he realized we lived nearby. I know where we'll be going when it's time to buy a new range. These folks are top-notch and I would highly recommend them to anyone looking for great service and quality products at a competitive price. read more

Wanted to update my review to include the follow up from Specialty Appliance. They agreed to replace the exact model at no cost, which we took them up on immediately. After 6 weeks, our new washer was delivered. We appreciate the fact they took the time to rectify the situation, and wanted to update our review to reflect the action. read more

Great showroom and knowledgeable staff. Made many trips before buying our Wolfe cooktop. As soon as I paid for my appliance all the customer service went out the window and they were no longer available for assistance. My phone calls were not returned. After 2 weeks my order was still not placed. In fact I still have not received my cooktop to date. We are going on 3 months. I picked up the downdraft myself directly from the store and was charged a delivery fee and extra taxes on top of a shipping fee. I needed to return the down draft that was unopened and was charged a restocking fee of 20%. Overall, I would NOT recommend purchasing ANY appliances from this place only use them to gather information. I have sent a letter to the WOLF company to complain about this distributors poor customer service once purchased. read more