I highly recommend working with Braeden Walsh. He was exceptionally professional, kind, and…read moreincredibly knowledgeable--guiding me through the process of selecting the perfect grill, a Hestan, along with all the right accessories. Braeden made everything easy and enjoyable, and the pricing was unbeatable--better than any quote I received from BBQ Guys. A fantastic experience from start to finish.

Runs BBQ grill reviews on UTube and I liked the ones he reviewed so we drive to his store one…read moremorning (45 min each way), showed up and he didn't have many grills and NONE of the "Premium" grills I was interested in (the ones he reviewed). Looks like he makes his money selling fireplaces and now golf equipment. Skip the drive for BBQ's here

Stellar all around experience! * The communication: fast,…read moreprofessional, clear and full of attention & care. * The job: Prompt, meticulous, knowledgeable and also full of attention & care. Will absolutely have them come again!!! Beyond happy! Before & after pics attached.

From the owner: Boulder’s Premier BBQ Cleaning and Service Provider…read more Bar-B-Clean is a locally owned and operated grill cleaning company based in Boulder County. Bar-B-Clean offers professional grill cleaning, repair services and new grill sales. Our specialized steam-cleaning and degreasing process will leave your grill sparkling - no grease, grime, bugs, rodent droppings or anything else you don’t want to end up eating. Were the BBQ grill experts you’ve been looking for! At Bar-B-Clean, we handle the dirty work for you, so you can get back to what you really want to do…GRILLING!

Absolutely Horrible Experience with Marty at IHT…read more We recently purchased a Hot Springs hot tub from IHT and, while we absolutely love the tub itself, our experience with Marty was nothing short of a nightmare from start to finish. A close friend of mine sells Hot Springs tubs and had helped us narrow down the exact model we wanted, so we walked in as an extremely easy sale. Unfortunately, Marty seemed to take that as a license to stop trying. He made it very clear from the beginning that customer service was not a priority. After negotiating and agreeing on a price, Marty insisted that we drive through a snowstorm with summer tires to deliver a physical check that day, claiming it was the only way to lock in the price. We later learned that was completely false when the store called to take final payment--over the phone, via credit card, with no issues or added fees. Post-purchase, Marty continued to drop the ball. He was consistently rude, condescending, and disorganized. He referred to me by the wrong name multiple times, even after I corrected him. He also scheduled our orientation, then canceled it the night before at 9 PM via text--saying his grandchild was sick and he needed the day off. I responded understandingly, expressing concern, but also letting him know how unprofessional that was. He never responded. The next morning, I called the store to follow up--only to have Marty answer the phone. When I asked why he was at work after canceling our appointment to supposedly care for his grandchild, he became defensive and rude instead of owning up to the situation or apologizing. When I expressed how upset I was about the entire experience and the promises he hadn't followed through on, he cut me off and started aggressively questioning what he hadn't delivered on. For an $18,000 purchase, I expected far better treatment--especially from a sales rep earning commission. Marty was dismissive, unprofessional, and made an exciting purchase stressful and frustrating. If you go to IHT and Marty is the rep who greets you, RUN the other direction!! I truly don't know how he's still employed there. Again--the tub itself is fantastic. But the experience getting there, thanks to Marty, was absolutely awful.

Marty Norman is an incredible sales agent for helping locate the perfect hot tub for your needs. He…read moretreated my husband and I as if we were his best friends. Marty came to our house multiple times for tub measurements and he always quickly responded to our phone calls and pleas for help. We wanted a hot tub that could go in our basement- not an easy task. In fact, previous dealers had told us it was not possible. With perserverance and Marty's expertise, the perfect hot tub, the Caldera Kauai, was found. Marty helped develop the plan to get it into our basement. We have been using our hot tub every morning for the last six months and could not be happier with it. Marty is trust worthy, knowledgeable and provides excellent service. I highly recommend him for your hot tub needs.

These folks are excellent! Ignore those old negative reviews, as the new ownership really knows…read morewhat they're doing. Terrific customer service and outstanding work to thoroughly clean & service our gas fireplace. We could not be more pleased!

New ownership worse than old!Horrible customer service, did not fix issue and only option was to…read morewait another several weeks to get it looked at! Do Not Use this company! Owner makes every excuse for poor service

Mike owns and operates his own grill & BBQ shop. He sells grills, smokers, supplies, accessories,…read morepellets, and makes/packages/sells his own BBQ sauces. The sauces are marketed and sold in a lot of local places too. Mike also does catering and BBQ classes. He has been very responsive to any messages, and he even offered to come into the shop, on an off day when it's closed to help me out. Seems like an awesome place from my experience, close to Stanley Marketplace, so it's not tough to get to. If you like shopping local like me, you should check him out too. Amazon is great, but being able to support someones efforts to support themselves, touch / feel what you're buying, and to be able to ask questions / get advice / go home with what you are after is something that holds special value.

Went to Lehrers a couple of weeks ago and worked with Matt. He is incredibly knowledgeable and…read morepatient. He took the time to talk about many options. Very helpful!! Thank you!

Really great experience with Lehrer as always. Great service, absolutely focused on what my…read morerequirements were and ensuring that I got what I wanted and needed. Installation team was top notch. Great communication from start to finish. And an added bonus that it's a family-owned company. I'd absolutely use them again.

We started looking at salt water tubs once a friend recommended them. We really wanted something…read morewithout chemicals. A place that sells salt water tubs is hard to find in our area and we were happy to find IHT! We had a teddy bear of a salesman and we were hooked. We also were supported when we had questions or concerns. Shout-outs to Chris and Johnny!

Don't be fooled by the big name and various locations - this company does not know how to service…read morehot tubs. I am out thousands of dollars in winterization and leak fixes and nothing is fixed. They just keep charging me more money even though my tub isn't fixed. The best they could do? "We'll give you a good deal on a new hot tub!" HA. Now they won't even call me back after I've left several messages. Find someone else to service your tub.

Avoid at all costs - if you get a working machine great, if you don't you're out of luck and money…read morewith this company. Long story short - they delivered 2 "brand new" washers with huge holes in the drum and are taking no responsibility and we have yet to receive a refund or confirmation of a refund and it's been almost 3 weeks since our order. We bought a brand new Whirlpool washer/dryer set on 4/26/25. All seemed well and John Hartley the salesman seemed helpful and kind. We ended up buying brand new (instead of scratch and dent) to avoid any possible issues down the road. Delivery was 4/29/25 and within 20 minutes of the washer being installed and running the test cycle, water was leaking all over the floor. The delivery people refused to come back and check their own installation. We called the store and was told that we needed to call Whirlpool to get a technician out to look at the machine. The technician arrived on Thursday (5/1/25) and the moment he took the cover off the machine he noticed a huge hole right in the drum which was the source of the leak. He actually told us that this was caused by either the delivery team dropping the unit or someone mishandling and dropping it at the Appliance Factory warehouse or somewhere along the line from the manufacturer. We called Appliance Factory back and asked them to send out a new machine - we were extremely patient with them but frustrated since this was brand new, but mistakes happen right? They delivered another brand new machine on 5/8/25 and I personally went out to meet the drivers and had them open the cover on the driveway and it revealed another even bigger hole in the drum. I rejected the delivery and they took the machine away and since we still had the old broken machine in our basement I demanded that they take that one as well since what were we going to do with a broken washer? We decided we no longer wanted the dryer either since it was clear to us they are selling defective machinery and have no integrity behind the products they are selling. We have talked with management (Doug) and John 5+ times since this entire situation and they do not stand behind the products they are selling and are quick to throw the manufacturer under the bus. If you encounter an issue with anything you buy from them, they have no repair team or refund process that doesn't involve them getting a credit from the manufacturer before releasing your money back to you. They will continue to hold your money hostage and claim that everything is "above their paygrade" and "out of their control". They also told us that they found 14 units with holes in the drum that were supposedly "new" so who knows what they are actually selling to you. Doug (the manager of this store who avoids getting on the phone and prefers his salespeople be the buffer between him and customers unless you call the president's hotline) has no integrity, compassion, or thought behind his actions. I have attached pictures of the drum holes as evidence. Save yourself the trouble and buy from a big box store that is easier to work with and doesn't hold your money hostage.

We came in with our family of five ready to buy a dishwasher that day. We spent 30 minutes without…read moreanybody offering to help us and had people come behind us get helped before us. We went across the street to Home Depot right away and bought our dishwasher the same day.