I purchased a 5VZ-FE engine for my 3rd Gen 4Runner from Sunwest. I chose them over others because…read morethey had the heads already placed on the long block so I did not have to go through the hassle of dealing with putting them on. At first, everything was going great. I loved the product I received and it was beautifully done. Once I got the engine up and running, it was having an overheating issue. So what did I do? I replaced the thermostat, Then I had to replace my brand new radiator because it blew that apart. I went through three thermostats and of course went OEM. I contacted Sunwest and told them everything I had going on and the fact that it ran great without a thermostat installed. I told them the only thing else it could be were the head gaskets were placed on backwards. They assured me this was not possible in any way. After attempting numerous times to figure out what was going on, I caved and I needed to get it into a shop. I contacted Sunwest again and said it is going to go into the shop because I believe the head gaskets were backwards and if that was in fact true, they were going to be paying the bill. They said they would send me all the parts but the warrantee would be voided if the heads were removed. They also stated that I could take the entire engine out and send it back to them so they could do the work. There was no way I was taking the entire motor out again to make their lives easier. I wanted my 4runner running again so I went with the shop. I at this point was dealing with Kurtis and he was an awesome individual to work with and showed empathy to the entire situation. About 3 hours into the shop, they found that the head gaskets were indeed on the wrong sides. I contacted Sunwest and sent them pictures. They said they would pay $50/hr (which was for warrantee work) for book time which was 10-11hrs. Meaning they would only give me $550 for a job that cost me over $2k. And mind you.... This is 100% their fault. They apparently haven't updated their warrantee work labor costs since it has increased all around. I then talked to the owner, Leroy or Roy, something of that matter. He said it's truly sad that I went through that but I was lucky that I was even getting the $550 because I did the motor install as the owner. He said "It's a really fucked situation, but sorry" because all they could do is pay for warrantee work, according to their warrantee. I told him that in no way would it pay for even 25% of the bill. I told him that he either needs to cover it or he will see me in court. He said "Take me to court, we will not lose and haven't lost". Which goes to show that they have put out bad products and bad customer service numerous times. All I wanted was to get my engine fixed and get the funds recouped for what I had to spend. And no, I have not taken them to court because my time is more valuable than dealing with sleazy people who will not go above and beyond to make customers happy in the end. Either way, I will never use this company ever again, nor would I recommend anyone using them because they will ultimately screw the customer over, especially if it is their own fault.

Absolutely terrible company refused to reimburse me for my core the motor blew up less than 20k…read moremiles.... They will not honor the warranty...

Nothing but trouble from the very start. Engine was smoking right from the start. I thought maybe…read moreit would improve as it got broke in. Nope, only got worse. I called numerous times and kept getting the run around. Finally got ahold of Dan in technical support. Very rude. Told me that the 7 year/70,000 mile warranty that Eric had sold me wasn't valid because the engine was supposedly high performance and only had a 12 month/12,000 mile warranty. More run around. I finally gave up and figured it was an improperly installed posi-seal on #3 cylinder exhaust valve. I repaired it myself. Still consumes oil and engine coolant. The engine is pretty much worthless to me. Keeps overheating and I'm pretty sure it has melted the heat tabs at this point. I certain they would use that as another excuse to not stand behind their product. No customer service at all. Any one considering purchasing an engine from them BEWARE. Find ANY place else! This place is as worthless as their products. BUYER BEWARE!!!

They sent me an engine with a cracked head and have not responded to my claim submitted through…read moretheir website or any of my emails. I have been trying to contact S&J for more than 7 weeks now. I noticed the crack immediately upon removing the engine from the shipping crate. It is between a coolant passage and intake port. The head also shows obvious signs of repair in that area. There is welding splatter in that coolant passage and on top of the head. This head is not usage, the crack is all the way through.

I am here to let everyone know exactly whats up. The only…read moreway anyone else does anything for me or my jobs is only because he was too busy or he referred me for some reason or another. God works in mysterious ways. I can honestly tell you he handed me a book out of the blue and said keep it and it changed my life. More like saved it. Thats besides the point. If you go anywhere else good luck to you. I believe hes the best.

Needed to replace valves on the head off my vehicle (1 hr job at the most) , so i gave it to them…read moreon Friday, said will be done sometime next week, never called me back, so a week later i came in to check whats going on, head was untouched. Was told will be ready Monday, so im coming to check it out on Monday, untouched again, was told that will be ready Tuesday by noon, so im showing up again on Tuesday and this guy pretended like he is working on it, but actually he just started. This place is complete bs, had to take the head to another machine shop... If you have like a month waiting time then id recommend to use this guy.

The bald guy was so rude that after a short conversation I walked out and will never shop here…read moreagain!

The employee who tried to help me was very rude and impolite. I will never buy aluminum from them…read moreagain. My previous experiences had been very positive. It's too bad a single individual can ruin it.

We have a 2016 Chevy Spark. We could not get the usb port to play music with a flash drive. We…read morestopped by one day and they gave us some suggestions. We then made an appointment to check out the radio/usb connection. Steve was very thorough and he and his team checked everything out. They spent over 1/2 hour and didn't find anything wrong. Instead of charging us for their time. They did it for free. We will definitely use Snow's again!

I have been going to this place for 15 years to get tires, window tints etc... i send family…read morehere... I paid for new tires and window tint and picked it up and there was bubbles everywhere on the tint (which there normally isn't). the service guy pulls out a credit card and tries to smooth them out. I leave because I was heading out of town. it only got worse. and once rolling my window down after 2 days there were bubbles all over and the tint is a half inch short from the top of my window. Also my tire sensors don't work now . they also didn't give me my tires back like I requested. It looks like Stevie Wonder tinted my windows. what is going on here??? The normal guys aren't at the front desk. was there a massive exit?? Financial problems??