My UGa daughter needed an estimate for a minor fender bender and stopped in after scheduling it online. They were responsive, timely and kind. They didn't speak down to her but treated her respectfully. They actually ended up just buffing out the damaged paint areas on the spot and asked if that was sufficient- which it was. Rather than wasting money perfecting it, they gave her the more economical and quicker solution. Perfect in our book. Thank you!! read more

From the time I walked in the door to the time i drove off the lot, my experience was unlike any body shop I have ever visited. I arrived frustrated and felt raked over the coals by multiple places before arriving at Specialty Paint & Body. To say I wasn't in the mood to be haggled on on labor was an understatement, and I had already braced myself for another unpleasant experience. Chris and Nick were kind, patient, and spent a great deal of time looking at my vehicle with me. They didn't have a "salesy" tactic that we all dread when going to a body shop. I drive a 2016 Ford Fusion that I bought brand new. Unfortunately, a leak in my trunk caused my trunk and back seats to flood with water as it rained heavy the night before. Before agreeing to any work, they refereed me back to the Ford dealership to see if i could get the issue fixed under warranty. Chris and Nick were looking out for my interest and I appreciate that. I went to the Ford dealership hoping they could help, considering the issue isn't a result of an accident. My mileage was 36,020 on my odometer. Ford told me there is nothing they could do under warranty because I was over 36,000 miles. ONLY 20 miles over! They wanted to charge an egregious labor price so I left. I returned to Specialty Paint & Body after leaving Ford upset. While visiting Specialty Paint & Body and working with Chris and Nick, I was treated like a friend. We were able to quickly diagnose the leak and they were able to fix it. The attention to detail and customer service that I experienced was non-comparable to any body shop I have ever been to in the past. I will absolutely be coming back for all my body shop needs. Thank you Chris and Nick. read more

I would not recommend this shop to anybody that I cared about. I brought my Honda Accord here to be repaired after a car accident. One employee (I think his name was Chester) was condescending and rude to me over the phone when I was confused about how to get my car towed to the shop following the accident. He laughed out loud at me over the phone and told me he didn't think "this was going to work" and pretty much told me they wouldn't fix my car. After speaking with my dad, he changed his mind. It was rude and offensive that he wouldn't take me seriously on the phone when I wanted to give this business my money. I was called when my car was done to come pick it up and then informed that I couldn't pick the car up yet once I got there. The woman denied having called me until I played her the voicemail she left me. Considering the fact that people coming to get their cars fixed are already stressed, I don't understand why the customer service here was below average. If they wanted business, I would think the employees wouldn't tell potential customers "this won't work" because of frustration with a phone call. I won't be coming back. read more

Chester was really helpful and calm during a very stressful time for me. The whole team was great to work with. Honest, helpful, and trustworthy. Also, they have an office dog who is so sweet. I would highly recommend them. read more

Specialty Paint & Body - Body Shops Near Me - Athens, Georgia

Unless you want to leave with more damage than you started with do not take your vehicle to Specialty Paint and Body on Mitchell Bridge Rd for repair! They have great reviews online and Joy was kind and responsive initially but ended up being the worst experience I've ever had. I'm a healthcare worker and was hit on my way to work during the pandemic the week before Thanksgiving (11/20). Car was in excellent condition with low mileage. Never had anything wrong with it and regular service. Nightmare doesn't begin to describe my experience. Took me a week to reach his insurance company and had to wait on police report but got the estimate the day before Thanksgiving and scheduled for repairs first thing Monday morning (11/30). Joy was great with estimate and schedule. I was never updated like I was promised by Joy, had to initiate all updates, car sat there for over a week untouched. They blamed it on being "backed up from the holiday" yet I was in a rental and told to bring it in when I did. The next excuse was that his insurance company hadn't approved the supplement. I immediately contacted the insurance company and they knew nothing about a supplement but had extended the rental. The "supplement" was due to the fact that they ordered the wrong bumper and it was also damaged and they wanted his insurance to pay for another. Seems pretty unethical to me. Within an hour of my call insurance approved and part was ordered. I called for another update 2 days later and they said it was ready and to come pick up (12/11). Sadly I left with a filthy car with spots all over hood despite "covid cleanup fee," scratches to hood and my paint along both wheel trims where they pried off the trim, scratch to door and trim they swore was "tar" or "dirt," and broken clips so trim was hanging. The front camera was not positioned correctly and no longer worked properly with safety features. They refused to fix the scratches to hood and claimed it was normal wear. First they tried to deny other damage that obviously occurred the two weeks they had it and I had pictures to prove it. Then I was mansplained by Nick. I hate I had to get ugly! They agreed to repaint but fought me on paying for a rental. I need transportation to and from work 5 days a week. Got his insurance company to call as well and they agreed to a rental but again I was responsible for deposit ($50). They had it another 2 days (1/4-1/6) and again I had to initiate updates. Picked it up after they repainted both fenders and repaired broken clip. When I opened my driver door I heard a rattle. Found a piece of broken plastic in the door cup holder (car was empty when I dropped off). Seat was pushed back as far as it would go so I immediately started looking for what was broken and found they broke my driver seat. They seriously thought I wouldn't notice?! They could have owned it or just fixed it and I never would have known. Had to go back inside and demand repair and return a third time (1/8) for yet another repair due to body shop not accident. They told me they couldn't do anything about camera and I'd have to take to dealer. Had to ask 4 times for paperwork regarding what they did. Dealer (visits 1/6, 1/9, 1/16) replaced grille and camera on his insurance but I still think body shop damaged it. Safety sensors still do not work likely due to the hand of this body shop when repairing front bumper. I've got to take it back to dealer but have used every day off for past 2 months dealing with this and I'm exhausted! To top it off, 2 weeks later (1/19) I was charged for the rental they agreed to pay for because they never paid for it. Apparently their credit is no longer good there. I can see why! Their mistake overdrew my account because I never agreed to payment, knew nothing about it, and had been refunded deposit (1/9). Still waiting on my refund. Beyond frustrated and encourage you avoid this shop at all cost! read more

Great experience there today. Everyone was very helpful. Shoutout to Nick for all his help. We will definetly use them again.

I gave a star for the nice lady and the dog. I visited this shop today and was greeted by a very nice lady at the front desk. I really wish the rest of the visit would have been with her. We came in to the body shop to get an estimate for a point of collision but before the assessor would even look at the car he started telling us why he would need the estimate that had already been done (he said this so many times I couldn't count). I said to him we understand that you will need it to match it up when it is all said and done but we want an estimate independent of that one. He again kept saying the same thing and acted as if what we were asking him to do something that was a waste of his time ( major problem in the service industry). So I said that is fine because if you can't complete this task (which I thought was a common task) then we can go somewhere else. First, please do not tell your customers more information than they are asking for. I simply asked for an estimate to see what you would say the cost would be to get the job done and right. I am trusting you to use your expertise to examine the damage and give me a reliable quote but that was too much. So I would never refer anyone to this company because if it is too much for you to give a customer an estimate, it's too much for you to get MY MONEY. Don't give your money away to people that start out on the wrong foot. I am paying you to do what needs to be done. PLAIN AND SIMPLE read more

Specialty Paint and Body had impressed me in the past with a timely, low cost and beautiful repair to my car after a trailer had backed into it years ago. The team at Specialty Paint and Body came though for me again recently. Chester and Nick saved me from making a $15,000.00 mistake due to their conscientiousness and expertise. After paying to have an independent inspection in Miami, I tentatively purchased a car with a 5 day and 500 mile return policy. Immediately upon receiving the car I took it to Specialty Paint and Auto for a second inspection. Chester and Nick quickly informed me that although the car appeared to be in great condition, once they looked more deeply they found significant damage to the frame. The car's frame had been repaired in a haphazard way rendering unsafe if it were to have a collision. The team then went far beyond the call of duty and helped me get the car back the seller. I received a full refund for the car. I am very appreciative of the high level of competence and professionalism of the staff at Specialty Paint and Auto. They have earned all of my future business. read more