Very knowledgeable plumber and very friendly. They got the job done. I would recommend but make…read moresure you ask for a good plumber. Not all of their plumbers are good at communication.

For the second time, we had a clogged drain in the kitchen sink. We had used liquid Drano a month…read moreago when this happened and it worked. But when it came back clogged again and didn't drain at all, I decided it was time to call a plumber. Luckily, I called plum Doctor Who we had used before and they came out that morning. Matthew did a spectacular job, we couldn't be happier. I highly recommend the plum doctor.

Reasonable humble did a great job done can't complain and…read moregrateful and blessing you so with him specially as a single woman, he didn't go over my head with the prices done in a sufficient timely manner thank you very much JB.

Very quick to respond and came out quickly resolving our issue! Very capable! Up front about costs…read moreand reasonable compared to other estimates. We will be using them again if needed.

Received service of having my septic tank pump today (9/8/26). I should had written their names…read moredown the two men that came today. The were on time, explained the process and was professional from start to finish. I was quoted a price prior, and it did go up but I needed some additional work done. I received by email details of what work was done and pictures. They left the area clean. I would use them again.

Overpriced, doesn't do everything they agree in the contract to do. Ridiculous extra charges for…read more"overfull" and "trash".

Great customer service setting up the appointment. Andrew did a great job creating a plumbing for…read moremy problem.

We've used them several times. They respond quickly, they're honest, they do not charge a service…read morefee. They can take care of all your needs big and small. GREAT business! It is so hard to find an honest business with great people.

Working with Zoom Drain Sandy Springs was an excellent experience from start to finish. The…read moreplumbers were able to correctly diagnose and fix an issue that another plumbing company had misdiagnosed. They were extremely professional, knowledgeable and efficient and used diagnostic tools to clearly show us what was happening and explain the best solution before proceeding. The work was completed neatly and efficiently, and they left the entire area clean when they were finished. I especially appreciated their clear communication and the time they took to make sure we understood both the problem and the repair. It was refreshing to work with plumbers who were thorough, honest, and clearly knew what they were doing. Highly recommend!

Fast, Focused, Fixed - your North Atlanta Professional Drain Cleaner servicing East Cobb, Buckhead,…read moreSandy Springs, Alpharetta, Norcross, Johns Creek, Duluth, and Surrounding Areas!!

They came, evaluated the issue, called me to get my approval, and did the job. They didn't leave a…read moremess behind and their fix worked as promised. I have been using them for several years now amd will continue to do so.

They serviced my septic tank backup on the Memorial Day holiday. They quickly pumped out the tank…read moreand field line finishing the service in 2 hours. The price was comparably less than other companies. They gave me the price for what they charge to pump a septic tank before I agreed to service which helped me compare services.

This is not the company you want at your home no matter how bad your septic issue is. We had our…read moreSeptic tank pumped just over a year ago after a back-up caused a toilet to overflow. Septic Blue came out and pumped the overflowing tank along with some other repairs and claimed all other aspects of the system were in good order.  Flash forward to last night we find a flooded basement bathroom, hallway, bedroom, and storage. We had to file an insurance claim to replace hardwood floors, sheetrock, and carpet. All of this was caused by another back up due to an overfilled septic tank that needed to be pumped again. Typically routine maintenance is every 5 years without issues. We called Septic Blue out again to inspect and see what the issue was and check on the previous workmanship. Only to find out that everything would be at full price despite such a recent service. The techs dug up the tank only enough to pump out the contents and were able to discern that the drainage field was not functioning properly. They concluded that it needed remediation or a complete replacement. Why was this not assessed on the initial visit when they dug up considerably more of the tank and completed more extensive repairs? There was no mention of potential issues with the drainage field.  We paid them $500 today for the pumping and then they presented a bandaid solution ensuring future failure by remediating that drainage field for $7000. The more suitable option would be to fix it for good with a complete replacement which they proudly quoted at $13,000 that I now know to be $3000-$4000 over the competition. I don't even want to know that the overage is on the remediation.  I spoke with the very knowledgable field manager and he added some additional education to what I learned from the tech today. But despite the extensive experience of all reps and the manager, the initial solution provided failed and cost me. Septic Blue took no ownership of the issue and only proceeded to attempt to pull more money out of me and my family. So now here we sit wasting over $4000 on both visits and a pending insurance deductible with what I am sure will cause an increase to our premiums. Before I continue my search for a more competent company that stands by their work to finally get this fixed I have to go clean up the mud they left all over my sidewalk and driveway. You would think with so much experience they would have learned to respect someone's home at the very least.

This is the first house I have owned with a septic. When the…read moregentlemen arrived, they were nice and courteous. Once they opened the 5-year-old tanks, they called me out to discuss next steps. They asked me to look into the tanks (which is something I can't unsee!!!) they proceeded to tell me I needed $2,200 worth of repairs Thank goodness for Chat GPT as I looked up their suggestions and Chat indicated based on the age none of the suggestions were necessary. I rejected the suggestions and they preceded to pump. I will have it looked at again in a couple of years but with a firm that comes recommended by friends.

Called to install a water shut off valve for my mother's new dishwasher. The came out within 2…read morehours to give an estimate. Kenny was very respectful, knowledgeable and explained the details of what and why we needed it and was not pushy about using their company. When asked if he could do the work while he was there, he went to the store to get a few parts and had the needed work done in no time. He even went out of his way to explain about possible other requirements that the installers may also ask about. Was extremely helpful with advise! We did not get other estimates to compare prices but the service was excellent and would definitely use him again!

Very pricey for commercial service. They really laid into us as a small business that just started…read moreat this location. We should have used another company but the manager called these guys and they were super high. All in all they did the job and tattooed us a huge bill

Had a complete sewer issue at my house and called. They came at 11:40 at night and took care of the…read moreproblem at a fast and quality job. Didn't leave a mess. Awesome! Highly Recommend.

From the owner: Georgia residents rely on Atlanta's Drain Cleaning Experts! Choose Sunburst Environmental for…read moreResidential and Commercial Hydro Jetting, Drain Clearing, Power Washing and real property maintenance cleaning services. We are a Veteran-Owned Business (SDVOSB), Licensed & Insured, environmentally safe and we never leave a mess behind!

TLDR: I would not hire this company. Not only am I very disappointed with the diagnosis process and…read morethe repair that did not address the issue that I called them for but also with the failure of their management to address my concerns. I called Plumbing Express to investigate and resolve a water leak in my kitchen ceiling. The leak was directly below my master bathroom toilet, which my sister and I had already narrowed down by tapping on the kitchen ceiling downstairs while listening upstairs, where the sound was clearly strongest near the master bathroom toilet. The technician briefly inspected both bathrooms but focused on my sister's bathroom on the opposite side of the house after noticing a damp sponge under the toilet tank. My sister explained the sponge was there because she sprays and cleans the toilet regularly, not because of a leak. The plumber then cut open the kitchen ceiling drywall, stated the leak was coming from the water supply line from my sister's toilet, and performed a complete toilet tank rebuild for $450. After the repair, he gave me a card for a company that performs restorations and recommended I call them to inspect for subfloor damage. When that restoration company arrived, they immediately stated there was no way the ceiling leak could have originated from the secondary bathroom because of the location and no evidence of water stains. They recommended another plumber and a leak detection company come out to find the leak before they performed any work. I contacted a second plumber, who agreed the leak was much more likely connected to the master bathroom toilet directly above the leak area. Finally, I hired a leak detection company, and they also confirmed the leak aligned with the master bathroom location, not the secondary bathroom Plumbing Express repaired. At this point, three separate professionals have stated the leak could not have originated from the bathroom Plumbing Express serviced. I paid $450 for a repair that did not address the actual problem I originally called about. In Response to Ty G: Your response is totally incorrect. I would not have called the second plumber and the leak detection company if your recommended restoration company had not told me that the leak was not identified. The pictures taken are of the secondary bathroom not the master as we discussed in our phone call. It is totally "disingenuous" for you to now state that the master toilet was the issue. This validates everything I thought about your company. Others beware!

Do yourself a favor and NEVER use this company…read more The tankless water heater descaling service is a SCAM! My water heater kept giving error code of blockage, and I had to reset it every other day. The tech Anthony recommended descaling. I was charged close to $900 for diagnosing the water heater and descaling it. It only took him 5 min to set up the descaling, the rest of the time was just waiting for the heater to flush itself. My water heater gave the same error code the same night. I called Plumbing Express again. Another tech came, he said he couldn't find anything wrong, he said maybe due to strong wind. He just hit the reset button, which I knew to do it myself. I called Plumbing Express again. This time they didn't come, and gave me $2,000 quote to repair the piping and all that. I debated for a long time between repairing and replacing the whole system (my system was only 5 years old). I decided to call another plumbing company for second opinion. They came and found the inlet water filter being extremely dirty and blocked. They cleaned it, and now my water heater is working like new again, and the new plumbing company charged me less than $100. Cleaning the filter was supposed to be part of the annual maintenance descaling that I paid Plumbing Express to do, which they obviously didn't do and I paid $900 for. They even mis-diagnosed and wanted me to fix the whole plumbing system for $2-3k. It is insane! Another issue was during the first appointment of fixing my water heater, I also asked Anthony to look at my shower faucet because it didn't control temperature very well. It was working fine besides the temperature part. He unassembled it to look inside. He said the cartridge needs to be replaced. He had to look for it and would call me back. Anthony put the shower faucet back. The same day when I used the shower, I turned the faucet and it fell off. It was very obvious that Anthony assembled it incorrectly. He came back and couldn't put it back because the parts inside broke already. He said he would call me back about replacement quote. Never called me back. I had to call office multiple times. After that, they said the faucet is too old, there is no replacement part, I would have to replace my entire master shower system. Not only Plumbing Express didn't fix my shower faucet, they completely broke it. They turned a simple problem into something they would cost me tens of thousands of dollars to fix. Now I'm still living with my faucet broken off and still trying to figure out a way to fix it without breaking my bank.