This is the first house I have owned with a septic. When the gentlemen arrived, they were nice and courteous. Once they opened the 5-year-old tanks, [[HIGHLIGHT]]they called me out to discuss next steps.[[ENDHIGHLIGHT]] They asked me to look into the tanks (which is something I can't unsee!!!) they proceeded to tell me I needed $2,200 worth of repairs Thank goodness for Chat GPT as I looked up their suggestions and Chat indicated based on the age none of the suggestions were necessary. I rejected the suggestions and they preceded to pump. I will have it looked at again in a couple of years but with a firm that comes recommended by friends. read more

Their low advertised price is for bait and switch. Very dishonest and took advantage of our then 89-year old widow neighbor, charging over $1300 when she responded to their $149 offer. They forged her signature on the contract. read more

Overpricing seems to be their thing! They tell you $250-$350 depending on the tank size 1000 to 1500 and then it ends up being $1500 total for other fees like an customer membership advantage and did not apply the military discount as advised and ended up being $1500 total. Best to read reviews first! read more

I have been doing septic for 10 years and I applied for this company as a technician and worked for them for 2 months and they are a horrible company to work for and what tell you that you will make is not true and false advertisement 100k to 130k is no where close to what you will make and they cheat you out of your money that you supposed to get on your paycheck the best thing about them is that they have great equipment to work with but poor pay I would never recommend anyone to work for them read more

First, I contacted Septic Blue to have my septic tank pumped for their reported price of $149 plus their required $49.95 dispatch fee. [[HIGHLIGHT]]This was agreed to by Septic Blue and an appointment was made for the next day's 11 am to 2 pm service window.[[ENDHIGHLIGHT]] I was told and received an email saying I would receive a call approximately an hour prior to dispatch to confirm service. [[HIGHLIGHT]]As of 1:30pm on the day of service, I had heard nothing from Septic Blue so I sent an email reply to their initial email reminding them of the scheduled service and asking to be updated regarding my appointment. I almost immediately received a reply saying the truck was dispatched and who the serviceman was (Joseph Powe). That was followed shortly by their phone call to confirm I was at home for service[[ENDHIGHLIGHT]]. Joseph arrived at 2:50pm, 50 minutes after the end of the agreed upon service window. That was very inconvenient because we had other plans that evening and we were now going to be delayed from getting to those plans. However, that was not the worst of it! Once the tank was opened, Joseph refused to perform the services as previously agreed to and immediately began to "up-sale" the work to be performed. His "sales act" started with scraping his shovel around the top edge of the tank opening, identifying 1 to 2 millimeters of dirt build up and saying this "proves there is a problem." Imagine that, a tank that collects waste water and human excrement on a consistent basis has a couple of millimeters of dirt build around its edge - what a joke! From there, according to Joseph, the 8 or 9 inches of soft sludge buildup at the top of the tank was just too much for him to pump the tank as was previously agreed to at the time of making the service appointment and he would have to work "very hard" to break it up before he could pump the tank. This change resulted in a job that was to cost a total of approximately $200 to an amount well over $500! [[HIGHLIGHT]]Being disillusioned with this more than doubling of the cost, I immediately called Septic Blue's customer service to inquire as to why the service was now not going to be performed as originally agreed to and seek some resolution. However, the customer service rep was very uncooperative taking the side of his serviceman turned salesman saying "he knows what he's doing" which seemed to indicate that this is customary for Septic Blue to quote one price at scheduling and then "up-sale" the job upon arrival[[ENDHIGHLIGHT]]. At that point, I declined service because I was not going to be "ripped-off" and requested my tank be covered and my yard restored to its original condition. However, returning my yard to its original condition was not satisfactory, but I let it go because I was ready for Septic Blue to leave my property! I am totally disappointed in the lack of professionalism displayed by the serviceman and other employees of Septic Blue that I spoke with. A "one star" rating for Septic Blue too high...they deserve a "no stars" rating! I caution anyone to re-think their decision if they are even slightly considering using Septic Blue for any services! read more

Do NOT use this company!! They advertise a price plus a service fee. Then, when they come out, they upcharge you to break up the cake that is on top of the septic sludge. Which other companies do not charge for. $$ then they start adding additional items, trying to talk you into an inspection of your whole system $$$, they try selling you a product to help with the breakdown of contents. You think you will be paying about $275 but you end up paying much much more. Luckly I through a fit the minute he said he had to charge for the Cake on top to be broken up. Told him I didn't ask for an inspection of the whole system, just to have my sepric tank emptied. So I paidn $275. BEWARE!! If you live in the Garner Raleigh Area CALL HARDEE'S Septic instead!! read more

[[HIGHLIGHT]]Septic blue is an amazing company that hires amazing employees[[ENDHIGHLIGHT]] ,Timothy and Raymond did an amazing job , quick and friendly , i got my septic pumped and a pipe fixed fast and looks amazing . read more

They are very unprofessional. I live in a subdivision that has very narrow roads. They said and blocked the roads, and one of the cars to drive into the bushes to get around them. They were not working at a house at this location the driver of the truck road out of our neighborhood in the middle of the road and he drove 2 miles an hour. read more

Septic Blue - Septic Services Near Me - Roswell, Georgia

Price gouging is what they do to customers !! Contact Seagraves instead - they are a lot better established company. I had to hire Seagraves to fix their damage. You've been warned !! read more

Two weeks ago I started seeking price quotes to pump my 1000 gal septic tank. When I contacted septic blue I was quoted 3 times from the female rep answering their phone they charge $149. [[HIGHLIGHT]]After listening to here full routine speel she asked me, a retired , disabled educator if I had any further questions, to which I immediately replied YES! Did I hear you correctly and understand you say multiple times " you will pump my septic for $150?? Her reply : Yes, pump and inspect your tank"[[ENDHIGHLIGHT]].; to which I scheduled the appointment for the following Tuesday! Upon arrival the technician quickly responded to my quoted price saying " she should have never said that" and continued to add all other possible additional costs NEVER mentioned in my initial scheduling phone conversation"!! After 10 minutes, the tec informed me of multiple ozempic type diabetic pens floating on the surface asking me if I flushed them down the toilet to which I indicated never! Ans found it suspicious after ten years of ownership of this property something like that would be floating in a house I'm the only one living in!! After signing a handful of releases never given the opportunity to read each, I was forced to pay $465 because of the content would have to be disposed of at a different facility. After speaking to other companies they said that was nonsense!! I was LIED to for profit, and immediately asked for a $200 refund which was quickly denied, forcing me to pay bill and hold off on my monthly needed meds! Today I looked at their website that states and shows their charge for first time customer is $295! ANOTHER lie quoting me $149 ( which is only for repeat, regular customers which I am not)! I WOULD NEVER RECOMMEND A COMPANY WHO PREY ON SENIORS TO BELIEVE ALL THEIR LIES & DISCEPTIONS! And contact FTC, BBB , investigative news teams, as as Attorney General, and finally file papers in small claims for their bait and switch platform. read more

Septic Blue - Septic Services Near Me - Roswell, Georgia

BEWARE!! I would give ZERO stars. [[HIGHLIGHT]]I had an appointment for 11 a.m. today for a pump. They called at 9:26 a.m., asking to push me back to 2 p.m. Being understanding, I agreed to the later time.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Then, they texted me at 11:42 a.m., stating Jeff was en route, so I stayed home. Two hours later (1:42 p.m.), they called again to tell me the tech was just leaving Alpharetta (45 miles away).[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I also received a text stating that Chris was en route. Another two hours later (3:52 p.m.), the dispatch supervisor called to state that she had a tech on the way to my home.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Out of frustration, I told her I had dragged on ALL day and lost an entire day off work waiting for them.[[ENDHIGHLIGHT]] Upon asking, she told me the tech was coming from Lawrenceville (53 miles /2hrs away due to rush hour). Again, I reminded her that this is now the 3rd tech allegedly on their way and again expressed my disappointment that I lost an entire day of leave as an active duty service member. Throughout the call, she could not stop laughing uncontrollably about the whole situation. COMPLETELY UNPROFESSIONAL. Between her laughter, she just wanted to know if I still wanted him to come. I asked if they would offer me anything due to their disregard for my time. Suddenly, she stopped laughing and said, "No, there will be no discount!" I told her that her tech did not need to come to my house. I am incredibly irritated by the fact that she was the SUPERVISOR. I find her spectacularly underqualified for any supervisory role or position that requires her to interact with the public. After reading other reviews here, I realized they did me a favor by not showing up. BEWARE!! read more

will not use again upsells [[HIGHLIGHT]]ask what each step will be[[ENDHIGHLIGHT]] padded bill adding 4 bottles to clean tank each month 4 bottles of their septic blue solution $245 on top of pumping tank bill would be over $800 ! never again read more

Received a flyer in the mail from Septic Blue to have tank pumped for $149.00 up to a 1000 gallon tank. Waited a month and a half for the appointment already had dirt moved and everything ready so all they had to do was pump. Nope. Got told by Dallas Cooper that he is highly trained and can't just pump out the septic tank that they don't do that, they don't pump tanks. As he was trying to upcharge for everything he saw. I was told there was no way he could pump the tank because they don't just pump tanks and definitely no where near the $149.00 and that I was a cheapskate for even mentioning. Don't waste your time or energy on these guys. read more

Septic Blue - Septic Services Near Me - Roswell, Georgia

This company almost cost a real estate deal to terminate. They scared the homebuyer to death making her think she had to spend $3,280 on services for a bad septic tank. The services they tried to upsale her on were all diagnostic services and nothing was to fix an actual problem because there was no problem. Zach Czechowicz showed up and only opened the back tank and never opened the front tank. He tried to sell the buyer hydrojetting services for the line that comes from the house to the front tank (as well as other services). He never even flushed the toilet to see if there was an issue. And even if he had flushed the toilet, he would not have known if it was working properly because he never opened the lid. And....he told the client that there was fecis in the back tank when it was merely sludge which is normal. He also stated the tank was overfilling which suggested an issue but the water level was 8-10 inches below the lid. COMPLETE RIP OFF!!! I called Independant Septic and they came out the very next morning, they expalined everything to the buyer and seller as they opened both lids, they pumped the tank, sent cameras down the lines and flushed to toilets to show everything was working properly. Way to go Independant Septic! You saved the deal! read more

I would give this company a 0 rating but I can't. I called to have my septic pumped and my pump replaced. They gave me an initial fee of $149 to pump and a $49 service fee. Tech came out and pumped the liquid tank, not the solid tank. Called me downstairs to tell me that my pump was bad (I knew this, told them that on the phone) and that I had two options of replacement. One being $8500 for their best pump, or the other being $6900 for the cheaper option. There was no way I was going to pay that much for a pump so I said no thanks. Tech tells me the bill will be $439 for the work they did. I ask why, he says they had to pump more than 1000 gallons because the tank was overfilled. I have a 1000 gallon tank and they only pumped one side. [[HIGHLIGHT]]Plus, if it was going to be more they should have gotten me and advised of the extra charges before doing the work.[[ENDHIGHLIGHT]] So, I had another company come out, Brownlee if anyone in the Griffin area is in need of septic work, they are incredible. They quoted $1200 to pump both tanks, replace the septic pump, move the wiring outside of the tank (Septic Blue wouldn't do this, told me I needed an electrician) and put an alarm on the pole where they added the outlet (I never had one from the time we moved into the house) . They quoted me on Thursday, were out on Saturday and did the work in 2 maybe 3 hours and were gone. The owner of the company even gave us a discount because I was telling him how we were treated by Septic Blue and he also noticed my wife was going through Chemo (Breast cancer and his wife had gone through the same thing) . He did all that work for an even $1000 dollars. [[HIGHLIGHT]]I called Septic Blue to ask about the charges and they backed everything their tech had told me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]My wife called back and they said they would have a manager review the file and call back. After a week, I still had not received a call back.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Called again and customer service again said that they would have a manager review the file and call me back. This time a manager called me back in a couple hours.[[ENDHIGHLIGHT]] He again backed the tech and advised this was common practice among septic companies to charge for having to pump a tank that was over full. I asked why there charges were so much higher than others, he said that company must be using cheap pumps and that they use pumps that have stainless steel internals and are top of the line. I asked how long they warranty their pumps for and he said two years. Brownlee warrantied their "cheap" pump for 3 years. He also said that to be doing that work at that price is like someone giving me the "best friend discount." And that they probably won't be in business in the next 2 years doing work that cheap. But, that's how they have been in business so long. Doing good work at good prices and having repeat customers and having those customers spread the word. Unlike Septic Blue who are a bunch of crooks. Long story short, this company is going to rip you off. They will upcharge you a ridiculous amount and they will charge you added fees without confiding with you for approval first. [[HIGHLIGHT]]They are unwilling to work with you and are just plain crooks.[[ENDHIGHLIGHT]] FIND SOMEONE ELSE! read more

This Septic Blue Company was far overcharged for the services. I first called Mr. Rooter company to help empty a Septic tank, but Septic Blue Company was assigned to this job. 1. When I called the Mr. Rooter. I was told that the service charge should be less than $200.00 ($39.95/Dispatch Fee, and $149 for Pump 1000 Gallon Septic Tank). 2. but when the Septic Blue Guy came, it kept mention that your Tank was too deep (how deep a tank to be placed should be standard), and the tank was fully full (if not full, why we need to call the service to empty). 3. so the total they charged me about $400, almost double than what I was told. 4. also the guy damaged my house tank lid, and tried to sell me a new 1000 gallon concrete septic tank lid for $1000.00. 5. I called the company to discuss the service charge couple times, but never got chance to get response. any way, I will never get any service from this company. read more

Septic Blue - Septic Services Near Me - Roswell, Georgia

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I ordered a pump out due to the very low "bait" cost of $140. When they arrived, they found thousands of dollars of work. They mentioned it had to be done or else the county could force me to buy a 1000-gallon tank. After paying over $4000 to repair a working septic tank that was only 70% full, I was asked to sign a dirty tablet with a busted screen. I made the mistake of trusting what the person said and not what was in writing. After many phone calls, I was able to obtain an itemized statement/receipt that showed a charge for over $800 to remove a (small, less than 1 year) shrub that I was "told" would be a courtesy and "Oh don't worry about that shrub, I've got you". I had no recourse to prove this because I trusted the person and signed without being able to see what I was signing. The septic continues to work well, the same as before the pump out, but I was robbed of $800, maybe more. The shrub was unauthorized and the pump out was $140, and the rest of the $087 was for a "baffle T" (?). They made $4000 in one hour that day. My $800+ loss will be worth it if one person heeds my warning. Please learn from my mistake!!!!!! read more

This company canceled their first visit for service on the morning they were scheduled - no reason given and we were informed by text message. For today's scheduled visit I received an email reminder yesterday about the 8-11 am window. I called them at 10:30 am after not hearing from anyone. They were clueless and claimed that the assigned tech no longer worked for them and they wanted to reschedule. I had taken a day off from work and waited from 8 until 10:30 am. A manager delivered a perfunctory apology only after my wife complained to the staff. They are unreliable and disorganized - red flags for the service they provide. Avoid them. JL Sandy Springs 5/15/23 read more

Total rip off! Stay away from these guys. Cost me over $3000 for service. made me think if I did not get service done bad things would happen. They were right. The bad thing was their bill. read more

Called septic blue as my pump alarm went off. The operator said it will cost $225 + $50 dispatch fee. They said I had to replace the pump and charged me $2500 for pump replacement. When I saw the model of pump they used, it sells for $340. These guys charged me 700% over the price of the pump. The fun does not end there. They further charged me $350 for clean up... what they said will cost $225. Don't use these guys. They are just after your money and Will use all scare tactic in the book to Rob you. read more

If there was a way to leave less than one star I would do it. After using this company to empty our septic tank a couple of times, I called again today as it appears the tank needs to be drained again. After booking an appointment online I received a text telling me that they would NOT clean our tank until we replaced the drain field. It is likely that there is some damage to the drain lines, possible tree roots. However, it is well over $20,000 to replace the lines, never mind the cost of refurbishing the recently done landscape. How dare they tell me that they would not drain our tank unless we spend that kind of money, presumably with them. Not a chance and I would not recommend them to anyone. Unprofessional and rude are two words I would use to describe them. Oh yea, I found another company who came out same day and was happy to have our business. read more

BE AWARE. After scaring us to death with all sorts of issues we were unaware our septic tank had, they charged us over $3,000 and promised it would be repaired. We paid, and are having the exact same problems as before, the 3K "repair" was good for nothing. read more

On Monday I called this company to empty my septic tank, today Wednesday the technician came to my house "90 minutes later", but he refused to empty my septic tank ... "He has been very rude to me" When the technician left my house I called the customer service of Septic Blue and they justified their employee "RACIST". I do not recommend this company. read more

I scheduled an appointment about a month ago and my husband had to take the day off from work. The technician was supposed to arrive somewhere from 11A-2pm. We got a text message about 40 minutes before 2p that they weren't coming & needed to reschedule. Unreliable company. read more

I wish I could give this company a -0!! DO NOT USE THIS COMPANY, THEY'RE HORRIBLE! I used septic blue last January 2023, my tank was leaking and needed to be drained. We were told that whatever issue that we were having with our tank would take more than a regular cleaning, that it would take $3100 to repair our problem. Of course, we said, "ok, go ahead". We were happy with our service at that time, they offered great customer service at that time, because they were ripping us off! Now, 14 months later, we're having problems with our septic tank again. I called Septic Blue to let them know, and they can't help us since it was a year ago, unless we pay a service call charge. If this was repaired properly the first time, we wouldn't have this issue. ?! I paid you over 3100 to put a band aid on something that will last for only 1 year? Thats a rip off and I pray that God handles you accordingly!! That is horrible customer service!!!! Your business won't last with customer service like this! read more

I also had a terrible experience with them never returning my call. they gave me one price, then gave me another one

I scheduled an appointment and was given an arrival window of 8-11AM. I called the office at 9 hoping for an ETA and the women on the phone had an attitude and told me "They're in meetings this morning and haven't been dispatched yet. The tech will arrive within the window" I missed their call at 10:15, returned it at 10:20 just to be told my appointment was cancelled because I missed the call. No voicemail was left, no text (which was promised) was sent. read more

My experience was ok. I'm not keen to the $149 price on the website because nobody pays that low. The fine print tells you that immediately that there is an additional $39.95 dispatch fee so why not just start at $188.95? Also, if you want any maintenance (replacement of parts, tank cleaning, leach field cleared) it will be a lot more. I had an outlet baffle (which looks like a PVC Tee pipe) replaced which took about 2 minutes to do and charged over $400. To be honest, I've had septic services in the past GET IN THE TANK to clean it. Now that is worth paying $ for!! So again, not unhappy but I just think I could have shopped around and gotten more for less $. read more

This is not the company you want at your home no matter how bad your septic issue is. We had our Septic tank pumped just over a year ago after a back-up caused a toilet to overflow. Septic Blue came out and pumped the overflowing tank along with some other repairs and claimed all other aspects of the system were in good order.  Flash forward to last night we find a flooded basement bathroom, hallway, bedroom, and storage. We had to file an insurance claim to replace hardwood floors, sheetrock, and carpet. All of this was caused by another back up due to an overfilled septic tank that needed to be pumped again. Typically routine maintenance is every 5 years without issues. We called Septic Blue out again to inspect and see what the issue was and check on the previous workmanship. Only to find out that everything would be at full price despite such a recent service. The techs dug up the tank only enough to pump out the contents and were able to discern that the drainage field was not functioning properly. They concluded that it needed remediation or a complete replacement. Why was this not assessed on the initial visit when they dug up considerably more of the tank and completed more extensive repairs? There was no mention of potential issues with the drainage field.  We paid them $500 today for the pumping and then they presented a bandaid solution ensuring future failure by remediating that drainage field for $7000. The more suitable option would be to fix it for good with a complete replacement which they proudly quoted at $13,000 that I now know to be $3000-$4000 over the competition. I don't even want to know that the overage is on the remediation.  I spoke with the very knowledgable field manager and he added some additional education to what I learned from the tech today. But despite the extensive experience of all reps and the manager, the initial solution provided failed and cost me. Septic Blue took no ownership of the issue and only proceeded to attempt to pull more money out of me and my family. So now here we sit wasting over $4000 on both visits and a pending insurance deductible with what I am sure will cause an increase to our premiums. Before I continue my search for a more competent company that stands by their work to finally get this fixed I have to go clean up the mud they left all over my sidewalk and driveway. You would think with so much experience they would have learned to respect someone's home at the very least. read more

Septic Blue - Septic Services Near Me - Roswell, Georgia

STAY AWAY! FROM THIS COMPANY. Would select ZERO STARS but they make you choose at least one star to move forward. I wish I had read all the BBB reviews beforehand. This is exactly what happened to us as well. We called that the basement was having some fowl smell and was leaking. They sent the tech and before discussing anything the yard was already dug up and open. They said it will need hydro jetting and flush as well and that the total cost would be $2500. We paid but the issue was never fixed. We called them again the next day and now they said issue needs to be fixed from the inside. Why did they not mention that before? Even spoke to Bill the owner same reply, after talking to Michael and their tech Derek who did the service. I see their reply to other BBB complaints and that they will just wash their hands off. Least I can do is warn others of their practices and what to expect from this company. Be your own judge, with all repeated similar BBB complaints to prove. Thanks! read more

After going back and forth over their deceptive practices, I eventually agreed to the amount and I signed the IPad for the increased charges. Then when I asked about a picture of an overfilled septic tank (which was not my septic) to represent the reason for the up-charge. The guy (Will Moyer) said it's just a picture of what overfill is. I said, "it's not representative of my actual tank" and he got mad, loaded his backhoe and left! Also, while he was loading he shouted, it would've been more than $313! read more

Septic Blue - What not to use! - Septic Services Near Me - Roswell, Georgia

I would never ever use this company again. The. 299 price is a lost leader expect to pay way more. They have their sales talk down and before you know it it's a 1500 dollar price tag. Stay away. read more

Septic Blue is a rip-off and they tried to rip me off a second time. On August 15 I utilized the Trust Dale network to find a septic tank company to investigate and fix a problem with my septic tank. They came out, investigated the problem, and performed a fix that included pumping the septic tank and jetting the main line. The sewage in the septic tank was high so there was not an opportunity for the main line to drain. The technician did not even notice that there was water in the main line until I pointed it out to him. (and there would have been water in there anyway because the septic tank was full and there was no place for the main line to drain). But then he used the opportunity to tell me that I needed it jetted. I wondered at the time that it would have flowed freely once the septic tank was pumped, but I just wanted it fixed. So, I agreed to have him jet the line and pump the tank. He later told me during that visit on August 15th and again during my visit today that pumping the tank is the first thing that is done to diagnose any issue. But since I pointed it out to the technician he used that opportunity to make more money. No worries. At least I would have the whole thing fixed. I agreed to pay for the main line jetting and to pump the septic tank before ANY work had been done. But based on what the technician told me today and previously that the septic tank should have been pumped before the need for any additional services were diagnosed and identified. I firmly believe that the main line would have flowed freely once the tank was pumped. He performed the service. When asked, he told me that he had completely fixed the problem and that he had checked further to ascertain that my drainage/distribution lines from the septic tank were working properly. After that discussion I became bothered that what I stated about the main line led him to sell me additional services that I probably didn't need and followed up with the company for a further explanation. Again, since I did not have proof and was happy that my issue was fixed, I did not pursue it further beyond a call to Septic Blue where I asked for further explanation. They confirmed that the pumping of the septic tank is the first step in diagnosis. I let it be. Six weeks later I noticed sewage seeping from the top of the cover. The main line access drain thingy did not pop, so I know that my main line was still flowing freely. I called Septic Blue and scheduled an appointment for earlier today. The same technician came out and opened up the cover. He wanted $444 to pump the tank again so that he could determine the problem. On their website they say it is $249.00 to pump a 1500 gallon tank, and that is what I paid previously for his August 15th visit. The total cost of my August 15th visit was $623.91, which included the $334.96 hydro jet of the main line and the dispatch fee, so why he wanted $444.00 to pump it today I do not understand. I believe that the pumping of the tank that he suggested today should have been included under their warranty since that simple act only gets me back to where I was after his August 15th visit. Even though I complained about it to him, I would have let him pump it if it were for the $249.00 price that I paid before, but I just felt at that point that he was trying to gouge me as he did before. The technician pointed out to me in the original invoice that he stated that the previous problem was the main drain, but that was not the case at all and I believe he 'slanted' the way he wrote the invoice to justify the original gouging. But today he used that to try to justify that I needed to pay for another pumping of the septic tank. Again, despite my concerns, I was going to allow him pump the tank at the original price of $249 - just to get it done. The other reason I believe that the original jetting line item is a 'gouge' is because it took him a total of no more than 20 minutes to jet the main line AND pump the septic tank Jetting took all of 2 minutes, maybe. Again, once the septic tank was pumped the main line would likely have flown free - no jetting necessary. Since they were part of the Trust Dale network I felt that they could be trusted. They cannot be trusted. So, I will opt to find someone else to provide my septic tank services in the future. Also, I think they use this price to mislead people because once a homeowner has spent that amount (small compared to other companies), the homeowner is already vested in the repair and will likely go forward with paying for other services. I realize that the technician may have made a mistake in stating that my tank was working properly on August 15th. But I also felt that I should not have to pay the price to get the point where where additional diagnosis could be performed. I suspect that they will have several other complaints about them since this seems to be the way that this technician does business. read more

Horrible crooks that prey on everyday hard workers' inexperience of septic systems. We had a $5,000 exit pipe reinstalled in April of 2020 and our tank was pumped with Septic Blue by Mr. Moyer. At the time we were very happy as this appeared to fix the problem only to soon find out we were hoodwinked. A year later April of 2021 we experienced the same problem and called Septic Blue to address the issue. Mr. Moyer came back out and said now we need our entire drain field fixed for $20,000. With that being the case we just had the system pumped for $378. A year later March of 2022 we hired a new company to figure out what is going on. They said the tank didn't look like it had been pumped in over ten years (we had it pumped twice by Septic Blue in the last two years). Furthermore, the $5K exit drain they installed had fallen apart and wasn't even glued together correctly. These reviews (review after review of them being not trustworthy) do not lie. I wish I had read them carefully and called another company two years ago. But I didn't and I paid an expensive price for not. read more

I had a very poor experience with this company. They quoted me a price of $149.00 to pump out a 1,000 gallon septic tank. When they opened the tank and did their inspection, they suggested that I authorize them to make $3,300.00 in repairs. When I declined the repairs and requested just the $149.00 pump out, that stated that the pump out would now cost $595.00 because the tank was so full. When I objected, they refused to do the work they contracted for, closed the tank and left. read more

I don't know where to start. It so happened that we're building a pool on my property. Unfortunately, we had to relocate the septic pipes and install a pump tank, as well as flag the areas where the pipes currently run and the repair field. I searched the internet for companies that do this work and came across septic blue. They had good reviews and feedback, so I immediately sent an inquiry through their website. The next day, I received an SMS asking me to call a specific phone number. I called and spoke with a very nice lady who probably didn't understand me due to my accent and gave me an email address. I sent an email with attached documents and requested a quote. However, I haven't received any response from them for the past 2 weeks, no matter how many emails I send. Today, I decided to send an SMS and this was the response I received. I definitely do not recommend wasting your time with this company, which behaves extremely unprofessionally towards potential clients, not to mention that their behavior may be influenced by other factors, such as personal selection based on certain criteria. read more

Septic Blue - Septic Services Near Me - Roswell, Georgia

Terrible customer service!! Quoted $210 over the phone to drain my septic tank, thought this was a good deal so scheduled for their next opening. However once they arrived they then told me it was going to be nearly $1,000 to drain it!!! WTF!?! Called the office and spoke to manager who claimed to be completely in charge who stated had no idea what pricing model they used.... ok seriously, no one in the office knows what the company charges?? Now keep in mind we did ask and they are not subcontracted out. Do yourself a huge favor and call Richard's septic service. Quotes 475 out here next day and completely drained for guess... $475. Yep quotes price was same as when job was completed. read more

Called Mr. Rooter to assist with identifying Septic lines in our yard. After a little wrangling around scheduling someone to be at the house, Chris W showed up from Septic Blue. He was courteous, knowledgeable provided me an education on septic systems as this was the first home I owned that had one. I would have rated the experience a Five Stars except Mr. Rooter's scheduling kept us waiting an extra day - no reflection on the technician who serviced our system. read more

I would not recommand Septic Blue. They will rip you OFF!!.i called them for the appointment and given a quote of $149. I thought i would get the best deal of the town for my septic pumping for $149.. while other would charge you $599. The day came, the tech was very nice. Before he started digging. he told me that i was charged $49.95 for digging. so if i changed my mind or not using the service. They would charged me $250. What that heck!!! then he digged then open lid.. he said.. to bump it it would cost me the total of $650. so now.. what could i do? the online quote was for septic pumbing $149 for 1 thousand gallon.. so from $149 jump to $650 for septic pumping.. what a rip off!!! to cancel i would have paid $250 or get it pumped i had to pay $650. so i had no choice to let him to do it. so after he pumped.. he said.. hey you go to clean the pipe.. i said what now? another rip off! he said.. you have use hdyro jet cleaning to clean the pipe..i asked him how much .. he said $334.96. then i said.. ok.. got head and do it.. so from $149 for septic pumping..then it would jump to $983.56. Yes i was charged $983.56 for the septic pump service. I WOULD NOT RECOMMAND THIS SEPTIC BLUE FOR ANY SEPTIC PUMPING SERVICE. THIS COMPANY IS A RIP OFF! read more

STAY AWAY. IN FACT, RUN!!! If I could give this company zero stars I would. They start by making you believe a basic septic clean out is $250. Wrong. We were told (after our yard was dug up) a basic clean out with nothing special included would be $3,000. The man commented on how shallow our tank was (less than a foot under ground) and he continued to charge us an "extra deep" fee. He left and we paid over $2000. After looking at my emailed receipt I noticed that he had FORGED MY SIGNATURE on the liability paperwork. After calling to ask for an itemized receipt to find out what actually cost so much and confront them about the forged document they told me the manager would call me back and, of course, he never did. I called a few more times and got the run around. No one was able to tell me what actually cost so much and no one was able to tell me why my signature had been forged. We will be taking legal action. Needless to say, I DO NOT recommend this company. STEER CLEAR!! read more