I know this is the exception based on past reviews. I'm in the process of a complete remodel of my master bath, like down to the studs remodel. I'm a very knowledgeable DIYer but there are some things i can't do, like crip PEX bc i don't have the right tools. [[HIGHLIGHT]]i asked KBP to visit and, since i would be at work, prepared a very detailed work scope so no misunderstanding what was needed. I also marked up photos to assist[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]The plumber shows up and can barely speak English and my wife hands him the work scope and he discards it for whatever reason.[[ENDHIGHLIGHT]] Said the work was more than he could do or words to that effect and left. A waste of time for everybody. I guess KBP can only do simple stuff. I'll call a real plumbing service to get my work done. read more

On March 2, 2026 I called Kenneth Black Plumbing regarding a sewage pipe blockage. I had family working on the problem but they needed a camera pipe device to be able to find exactly where the blockage was located. My nephew told me it would costs about $350. So two nephews of Kenneth Black arrived quicker than what we were told, used their camera and located the blockage. I tried to pay them and they said NO CHARGE!!! I said well I don't have any cash but please take a tip of my debit card. They said no, no tip. These two men were polite, courteous, knowledgeable and just super great employees. I would absolutely recommend this company!! FIVE STAR operation. Thank you Kenneth Black for providing this community with such an awesome plumbing company! read more

Quick !! Saved me !! Fiancée in hospital. Came home and a pipe burst in the garage . Kenneth Black was referred to me . [[HIGHLIGHT]]I called and spoke with Robbie ... actually I left a message and she returned my call immediately![[ENDHIGHLIGHT]] Within 15 minutes her crew was here fixing my problem! They knew exactly what was wrong... quoted me and repaired in under the time they said it would take!! If I could give 10 stars I would!! Very impressive and you won't be disappointed! [[HIGHLIGHT]]While the crew was here the owner saw my text .. he reached out to make sure I was okay .[[ENDHIGHLIGHT]] I told him that his crew was here and he made sure all was ok !! [[HIGHLIGHT]]From the initial call (Robbie) she called me several times updating me on the arrival of the crew to the plumbers ( Richard and Javier) to the owner ... fantastic !!![[ENDHIGHLIGHT]] Thank you again .... Oh and this was on a Saturday after 6 pm !!! Thanks again Kenneth Black and company! read more

[[HIGHLIGHT]]Follow-up after misunderstanding was wonderful.[[ENDHIGHLIGHT]] I would call them in the future for any plumbing needs I might have. read more

[[HIGHLIGHT]]They have come to my house three times.[[ENDHIGHLIGHT]] They take care of your issues. Last time they did not even charge us

I've called three times, they have shown up three times. Swift service, pleasant customer service and the work done by the boots on the ground has saved the day each time. [[HIGHLIGHT]]Some neighborhood post suggested Kenneth Black Plumbing if ever in need, reaching out the first time was in sheer desperation on a holiday weekend with water pouring from the ceiling.[[ENDHIGHLIGHT]] Super early the next morning they arrived, assessed, commissioned, completed and departed within the hour. Holy Smokes! And that's why we've relied on their services twice again. Thanks KBP! read more

I know that I have seen many great reviews about Arnold and Ken Black Plumbing on Google and on Next door, but I wanted to share my experience with him today. Arnold has done several big jobs at our house in the past, and we have always been very pleased. He is very smart and is a top notch plumber: he can always figure out the problem no matter how complicated it is! Today we heard the story about how he got into the plumbing business and it is worth knowing... Arnold is a kind, gentle soul. He is an ex registered nurse, worked with autistic and down's children, worked with the elderly in nursing homes and even worked for the City of Roswell trash department. Then about 17 years ago, he got started as a plumber. He is very loyal to Ken Black (and for a good reason) as he has been his mentor for many years. Kenneth Black also is an exemplary person who has done right with Arnold and with all of his employees. Today, Arnold figured out our problem right away after another plumber was not able to. He is always very reasonable but more importantly very empathetic and goes the extra mile to make sure that you are completely satisfied with his job and his price. He is that TRUE GEM that you are always looking for! If you are looking for that SPECIAL plumber who will take care of you, look no further!! read more

I am writing to express the absolutely outstanding service we received from Kenneth Black Plumbing. On July 4th, we noticed water pouring out of our front yard near the water meter. We called Fulton County, hoping it would be an issue on their end. Unfortunately, they informed us that we had a cracked home water line that was our responsibility. I started researching on Nextdoor and saw amazing reviews about Kenneth Black Plumbing. Believe me, this company has earned its reputation. We called on July 5th (holiday weekend), and they had someone at our house within two hours. In less than an hour of their arrival, our issue was fixed, and we were charged an extremely reasonable price--we were literally shocked! One of the gentlemen even watered my dry plants! Ramon and Alejandro were so nice and professional. It was refreshing to get genuinely quick and effective service at a reasonable price. We will 100% use Kenneth Black Plumbing for any future issues we have, and I've already recommended them to our neighbors! Thank you, Kenneth Black plumbing! read more

I had heard some very good things about this company and I as well had a very good experience. I got a spoon stuck in a garbage disposal and I took it apart and pulled with all my might and couldn't get the spoon out. I was going to replace it but because it was hardwired instead of plug in, I didn't want to mess with it so I called a professional. The guy that came was very good and friendly. He shared some of his expertise with me and talked me through all the options with the garbage disposal. I decided to replace the garbage disposal. He went to work and did a great job even taking care to clean up on even the smallest water droplet that came out. The price was also very reasonable. I will definitely call them again. I had such a good experience that I didn't want to give less than five stars but I will say the lady that scheduled the appointment was a little difficult to talk to. She didn't quite seem to know I was going on and kept saying that a date wasn't available after she told me it was. She then called me back three times after actually getting something scheduled to tell me information that she forgot to tell me or ask a question. She also kept saying she couldn't hear me so I had to practically at yell. It was a bit of an ordeal to get it scheduled but the actual service was better than any plumber I ever had. read more

[[HIGHLIGHT]]Very quick response.[[ENDHIGHLIGHT]] Problem diagnosed and fixed. Extremely courteous service guys. Ramon and Alex are gentlemen to boot. In a plumbing world filled with sparrows Kenneth Black Plumbers fly like eagles. I couldn't be happier with their service. read more

Another awesome experience with KBP!! Richard and Javier installed a water heater for us 2 weeks ago and a toilet today. They are so nice and professional and clean!. Fair price and great work! Highly recommend! read more

I had a plumbing issue that started inside and surprised me outside. That's when I knew I needed a professional! Our neighbor referred us to Kenneth Black Plumbing and we had two other companies come out. Kenneth Black was detail-oriented and very knowledgeable. He used sophisticated equipment to diagnose the issue. Then he gave us two options, one was a lower cost band-aid solution that he didn't recommend, and the other one would address the root cause for good. Mr. Black went the extra mile noting how the problem could have been caused when the house was built. He told us that one of the utility companies could have damaged the line with their digging equipment and a small crack could have led to the tree root getting in it. Plumber two came out to diagnose the issue and had a much more costly solution. While plumber three came and did not do any diagnostic. He only asked what was happening and blurted out $2,500 for a fix. He was the only plumber who did not use any equipment to diagnose the problem because he said it would cost $300+ on top of the $100+ trip charge to do so. It was an easy decision to go with Kenneth Black and his company. I trusted his assessment and you could tell he cared about giving us a real solution given his work efforts up front. His team did a wonderful job fixing the problem. He also enhanced our plumbing system to make it more effective and aesthetically pleasing too. They took pictures for the utility company to review, and I reached out to the utility company about it. The utility agreed with Mr. Black's assessment and reimbursed us the $1,500 plumbing charge. Thanks for a job well done and helping us with the reimbursement too! read more

Well they did it again, great service. Had handyman look at shower and sink that was not draining. $3200 quote seemed high. Called KBP and plumber Michelle called and said drains had a lot of hair and she cleaned the drains. She also noticed toilet had issues and had to go pick up inside toilet part to replace. Tenants had not mentioned this. Total cost $150. Honest and fair. [[HIGHLIGHT]]Can't ask for better service. Thanks. Highly recommend.[[ENDHIGHLIGHT]] read more

We called Kenneth Black Plumbing today( on a Sunday) and were greeted by a very polite, compassionate person. We explained our situation and the urgency to have a plumber come over to our house as soon as possible. Teleen, from the company, kept us abreast about the expected time of arrival of the technicians.The two gentlemen, Ramon and Alex, arrived timely and were really nice. They knew their job thoroughly. They resolved our problem in 20 minutes. Ramon assured us that it was a routine thing and was really kind and compassionate. We are so glad we called the right company at the right time! We highly recommend them! read more

I called this company based upon all the recommendations from people on Nextdoor. I scheduled an appointment and was given a time frame from 2 to 4 yesterday. 4:00 pm they were still not here so I called to find out why. I was told they had several emergencies but that we were still on the schedule and we would receive a call when the tech was on the way. I got the call at 6:30 and they arrived around 7:15 to complete the faucet installation for us. When we thanked them for coming so late they said they still had some more calls to complete. These guys are hardworking, nice and professional. The office could communicate with customers better by updating them on arrival times. Richard and his partner were great techs! read more

Richard and two trainees came to my house today. They were terrific! The most important thing about any professional in my opinion is curiousity and experience. The fact that Richard measured my toilet to replace and told me I had ordered one that would not fit and helped me know what to look for was the first thing. Secondly, he asked to check my water pressure and identified a potentially dangerously high pressure. He did this as part of an estimate to replace the toilet. I'm very impressed, not just with his knowledge and understanding and curiousity, but also with the company's policy of training new plumbers. Fabulous business plan serving our community!!! read more

Nothing says welcome to homeownership as water coming down your ceiling 24 hours after we moved in. As soon as I saw it I knew based off all the other amazing reviews I had to call Kenneth Black. The answering service was great. I then received a call from Nichole and her customer service is TOP TIER. She calmed me down and assured they were going to help. She stayed on the phone with me to try some troubleshooting to atleast get the water to stop while she waited for the techs to give her a call back. The techs Arnold and Ramon showed up within an hour and unfortunately had to cut my dry wall but we had to figure out where the leak was coming from and luckily they found and it was fixed within in an hour at a very affordable price. They also keep me updated and asked for approval throughout the whole process. You will not regret going with Kenneth black and his team. Every person I dealt with were very kind and caring. 5 star service! read more

I have used Kenneth Black Plumbing on several occasions. They respond quickly and do excellent work at a fair price.

They checked out my running toilet and told me what to buy, and how to fix it myself, after they determined they didn't have the necessary o-ring gasket in their vehicle. They didn't charge me anything for that! Great community service there! read more

Thursday, the evening before my brother's funeral (reception to be at my house) we noticed an outside spigot leaking. We tried to repair it ourselves - it was getting dark and we were exhausted, so we just shut the water off to the house for the night. The next morning I called Kenneth Black Plumbing and explained the situation to them. Darra called me back and let me know that Arnold and Marcellino were going to come by and would fix the pipe while we were at the funeral. On the most difficult of days, when I could barely think let alone call around to find a plumber, Kenneth Black Plumbing responded and took care of me like they knew me! Truly unbelievable service...and then told me there was no charge. I am speechless. All I can do is say thank you and spread the word. A truly service oriented company! read more

Had a weird sitution with these people. Called about a specific problem I had and spoke to a few people. After a couple of days the guys show up about the job. I had told the people in the office at least 4 times what specifically my problem was. The two gentlemen came into the house and i showed them the exact spot where the problem was. They immediatly separated and started running around my house opening doors to rooms, closets, etc. and yelling back and forth in spanish something to each other. They were moving very quickly from one end of the house to the other. After looking in every room, closet, cabinet, etc. they said that is not a service they provide and i should call someone else. I feel like my house had been "cased" or something. I was very uncomfortable around them. read more

When I called I told KBP to set up an appointment I told them I had a couple of leaks above the garage and would like to find out how much more it would cost to replace the copper with pex. When they arrives there were two wet spots with buckets sitting in them. After finding that changing to pex would require major modifications I told then to fix the leaks. They quoted $500.00 which was about what I was expecting. Later when I went out to see how work was progressing the english speaking one said "oh you have another leak that will be another $350.00". After I loudly voiced my displeasure he let me speak with his crew chief who graciously lowered it to a mere $200.00. Hopefully they can recover from only getting $200.00 for the loss of the 10 minutes of time and the $2.00 coupling it took to repair the pinhole. read more

We had the unpleasant experience of having an exterior water leak so we called Kenny Black! Kenny and all of his crew are amazing! He is truly a Master at his craft, professional, honest and reasonably priced! He quickly found the problem, while others weren't, and repaired it that day. We had a great experience with him and were very pleased with the outcome. He is a great and trustworthy person that I wouldn't hesitate to call again. read more

Our water heater broke on Saturday evening and flooded the basement and the garage. I heard so many good reviews on the next door app so I called this company. They were able to get someone to come out and resolve my problem quickly and professionally. I would definitely recommend them to anyone with plumbing issues. read more

If you need an honest and trustworthy plumber this is who to call! I'm so grateful he was recommended to me. Without hesitation he will be my "go to" plumber for anything I need. read more